Handle Conflict, Like a Boss! presented strategies for effectively handling conflict both as individuals and groups. It began by identifying obvious and less obvious causes of conflict, such as mismatched goals, passion, and identity. It then discussed resolution strategies for individuals, including understanding other perspectives, establishing shared goals, and assessing how invested one is in the conflict. For resolving conflicts among groups, it recommended setting expectations, finding areas of agreement, and leading by example. The presentation emphasized building shared perspectives and effectively working through disagreements.

1. Handle Conflict, Like a Boss!
LinuxCon Toronto, August 23rd, 2016
Deb Nicholson
@baconandcoconut

3. Why conflict happens and needs to be handled
Identify the obvious and less obvious causes
Resolution strategies for individuals & groups

4. It's natural

5. Conflict happens and
it needs to be handled

6. Mismatched goals

9. Try to understand the other
person

10. Passion

11. Identity

12. Go deep

13. Could we just... not?

14. Conflict lovers

16. Weigh your investment

17. “There are many FOSS projects, but
only one me.” - @sarahsharp

19. Identify the obvious
and less obvious causes

20. Three styles of
handling conflict

21. Avoidance

22. Accommodation

23. Assertion

27. Use historical motivations to
get buy-in for new strategies

29. Ask about the
other person's motivations

31. “What's the worst
that could happen?”

32. Right place, wrong time

33. Help everyone get perspective

34. What do you do with
all this information?

36. Find alignment

37. A word about who
is doing this work

38. This is valuable work!

39. Planning for
Future Conflicts

40. Assuming the best

41. Set expectations

43. No ad hominem

44. Conflict Resolution
Amongst Groups

45. Set an example

47. What else could we accomplish
if we worked together?

48. Face-to-Face

49. Conflict happens
Build a shared perspective
Set great expectations!

51. Picture Credits
CC.BY: Untitled by Jarek Zok, Texture Green No.40 by Elne, Lucy! by Cristina
Bejarano, Hello Ilene by John Fischer, Dog sitting in the 1952 Chevrolet Bel-Air
by GPS_56, Painted Turtle By David Shane, super by istolethetv, parrot by
swallowswan, Mime in Guanajuato Mexico by Scott Clark, Green Light by Erich
Ferdinand, Splash by downing.amanda, Unruly Females by USFWS Mountain
Prairie, Funny Sign by Mikey, countryfield by Edward Musiak
CC.BY.SA: City post-its: Wall by Sarah Joy, Orange by Christian Heindel, Two
Roads Diverged in a Wood by Aia Fernandez, funnysigns, march 2015 by
bertknot, Rattlesnake by Richard Fraley, Battle of Borodino by 3off, Red shoes
by Solarisgirl, Green Light GO! by Kolin Toney
Fair Use: Kate Bush event from theargus.com, The More You Know meme, Thing
on a Rollerskate from The Addams Family
Public Domain: green way to..? by anika, Kudzu on trees in Atlanta, GA from
Wikipedia by Scott Ehardt
Font: Isserely, SIL Open Font License

52. The True Story of Kudzu,
the Vine That Never Truly Ate the South
by Bill Finch, Smithsonian Magazine, September 2015
Contempt Culture, by Aurynn Shaw
http://blog.aurynn.com/contempt-culture

53. deb@openinventionnetwork.com
@baconandcoconut