This presentation talks about the process to deal with the employee who getting late in a workplace. For more information visit: https://www.tools4management.com/article-category/personal-effectiveness/
Time Management: Get Organized for Peak PerformanceMariano Jauco
Becoming more productive and efficient in your work or life requires the development of your time management skills. This presentation provides tools, strategies and tactics you can use to manage your time and become a star performer.
This document discusses identifying customer requirements and evaluating customer service. It covers researching customer needs through both informal and formal methods like surveys and interviews. The goal is to understand what customers want and identify any deficiencies in current service so businesses can work to improve customer satisfaction. Key aspects discussed include identifying customer needs, wishes, and expectations; analyzing data to find service issues; and using both primary and secondary research methods.
Effective customer service powerpoint Designed by Deanna SenicaDeanna Senica
This document discusses key aspects of effective customer service. It emphasizes that customers are the most important part of any business and that everything a business does should be focused on pleasing customers. It provides tips for good customer service such as understanding customer needs, treating people with courtesy and respect, never arguing with customers, promptly addressing complaints, and making the customer experience easy and satisfying. The document also outlines 10 rules for great customer service which include committing to quality service, knowing your products and customers, and focusing on building lasting customer relationships.
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
This document provides an overview of key concepts for effective customer service. It discusses closing common service gaps through standards, delivery, communication and knowledge. Good customer service involves communicating effectively with customers through skills like active listening, questioning, and using positive body language. Maintaining high service standards, dealing with special customer needs, and planning for good customer experiences are also covered. The document provides guidance for presenting a positive organizational image and dealing with difficult customer situations.
How to Improve your Customer Service Skills by Scott StorickScott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
The document provides tips for excellent customer service from the staff of the Arizona Student Unions. It recommends smiling and greeting customers, actively listening to understand their needs, taking action to fulfill their requests, thanking customers, and maintaining a professional appearance and demeanor during interactions. The tips are meant to help ensure customers have positive experiences so they will want to return.
The document provides guidance on proper office etiquette and behavior. It discusses appropriate grooming, dress, communication skills, dining etiquette, bathroom etiquette, internet usage, and unacceptable behaviors. Key points include maintaining professional appearance and communication, keeping personal interactions minimal, treating all employees with equal respect, maintaining confidentiality, and avoiding gossip or inappropriate discussions. Proper etiquette helps differentiate professionals, build confidence, and honor commitments through considerate conduct.
Time Management: Get Organized for Peak PerformanceMariano Jauco
Becoming more productive and efficient in your work or life requires the development of your time management skills. This presentation provides tools, strategies and tactics you can use to manage your time and become a star performer.
This document discusses identifying customer requirements and evaluating customer service. It covers researching customer needs through both informal and formal methods like surveys and interviews. The goal is to understand what customers want and identify any deficiencies in current service so businesses can work to improve customer satisfaction. Key aspects discussed include identifying customer needs, wishes, and expectations; analyzing data to find service issues; and using both primary and secondary research methods.
Effective customer service powerpoint Designed by Deanna SenicaDeanna Senica
This document discusses key aspects of effective customer service. It emphasizes that customers are the most important part of any business and that everything a business does should be focused on pleasing customers. It provides tips for good customer service such as understanding customer needs, treating people with courtesy and respect, never arguing with customers, promptly addressing complaints, and making the customer experience easy and satisfying. The document also outlines 10 rules for great customer service which include committing to quality service, knowing your products and customers, and focusing on building lasting customer relationships.
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
This document provides an overview of key concepts for effective customer service. It discusses closing common service gaps through standards, delivery, communication and knowledge. Good customer service involves communicating effectively with customers through skills like active listening, questioning, and using positive body language. Maintaining high service standards, dealing with special customer needs, and planning for good customer experiences are also covered. The document provides guidance for presenting a positive organizational image and dealing with difficult customer situations.
How to Improve your Customer Service Skills by Scott StorickScott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
The document provides tips for excellent customer service from the staff of the Arizona Student Unions. It recommends smiling and greeting customers, actively listening to understand their needs, taking action to fulfill their requests, thanking customers, and maintaining a professional appearance and demeanor during interactions. The tips are meant to help ensure customers have positive experiences so they will want to return.
The document provides guidance on proper office etiquette and behavior. It discusses appropriate grooming, dress, communication skills, dining etiquette, bathroom etiquette, internet usage, and unacceptable behaviors. Key points include maintaining professional appearance and communication, keeping personal interactions minimal, treating all employees with equal respect, maintaining confidentiality, and avoiding gossip or inappropriate discussions. Proper etiquette helps differentiate professionals, build confidence, and honor commitments through considerate conduct.
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers. It emphasizes the importance of going above and beyond for customers to build loyalty and advocates training employees to learn more about each customer. Real-world examples are provided to illustrate how following these pillars can significantly increase sales and improve customer relationships.
Etiquette refers to social conventions and practices. Good etiquette benefits individuals in their careers by differentiating them from others and enabling confidence. Front office etiquette and the receptionist's appearance and conduct are important as they represent the organization. Good etiquette involves professional appearance, courtesy, promptness, and professionalism. The receptionist should dress professionally, keep the reception area tidy, greet all visitors with a smile, offer refreshments, and maintain proper decorum by avoiding long personal calls or reading the newspaper at the desk.
Employsure Workplace Presentation | Absenteeism Employsure AU
This presentation by Employsure provides an overview of how to manage absenteeism in Australia.
It answers the questions:
- What is absenteeism?
- What is the cost of absenteeism?
- How can I manage absenteeism?
- What are the correct procedures to follow?
Owners and managers of SMEs in Australia often struggle to understand their obligations to employees, and with one of the most complex workplace relations systems in the world it's a challenge for business owners to ensure they are compliant.
Employsure protects employers from risks by providing unlimited advice, legally compliant documents, insurance and representation. Employsure is a workplace relations specialist dedicated to helping small businesses succeed by creating fair and safe workplaces.
Call us: 1300 651 415
Visit us at: https://employsure.com.au/
LinkedIn: https://www.linkedin.com/company/empl...
Facebook: https://www.facebook.com/employsure.c...
Twitter: https://twitter.com/Employsure
This document outlines the objectives and topics covered in a customer service training program, including identifying customer needs, maintaining relationships, improving service programs, and effective communication. It also provides sample definitions of customer service, questions about customer experiences, reasons why customers leave, important competencies, common excuses for poor service, and advice on valuing customers.
The document outlines 8 steps to having great meetings: 1) have a clear and concise agenda, 2) invite the right people, 3) ensure technology works properly, 4) start and end on time, 5) keep conference calls short, 6) focus on the present meeting, 7) make the environment pleasant, and 8) show respect to all participants.
Time management and smart working in short timeSidraMumtaz8
Time management (TM) and smart working (SW) in short time
1. definition of time management and smart working
2. why do we need time management?
3. time management process i) cost your time ii)goal setting iii) making activity logs iv)planning v) prioritizing vi) scheduling
4. management in short time
5. Alfredo Pareto
6. smart vs hard work
7. examples
8. strategies for time management and smart work
9. benefits of TM and SW
10. conclusion
Workplace etiquette refers to socially acceptable behaviors and conventions for interacting professionally with coworkers. Maintaining proper etiquette creates a respectful and productive work environment. Key aspects of workplace etiquette include being punctual, dressing appropriately, avoiding gossip, asking before borrowing items, using polite phrases, not interrupting others, keeping a reasonable volume level, and being sensitive to coworkers' privacy. Following basic etiquette helps ensure respect among coworkers and positive daily interactions.
An employer expects new employees to be punctual and avoid absences. Being late or absent causes financial losses, reduced productivity, stress on coworkers, and can hurt future job prospects. To prevent tardiness or missing work, employees should set multiple alarms, prepare clothes and items the night before, wake up early, and arrive to work with extra time. If an absence is unavoidable, employees must notify their supervisor well in advance, provide a valid reason, and have proof or documentation if requested. Failing to call-in can result in disciplinary action or termination.
The document provides guidance for receptionists on their important role in representing an organization and handling visitors professionally. A receptionist must have good communication skills and remain calm and polite when dealing with visitors, whether they have appointments or not. They are responsible for taking messages, recording visitor details, and directing people to the appropriate staff.
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.
This document provides training on enhancing customer service skills. It discusses creating a customer-centric environment by listening, giving undivided attention, appreciating individuality, and more. It defines customer service, outlines customer rights, and describes types of customers including new/existing, wavering, and defecting customers. It then focuses on becoming a solution creator for new/existing customers and managing conflict with wavering and defecting customers using tools like the 3 Rs and 10 commandments of customer service. The training emphasizes resolving issues in a respectful manner.
Punctuality and Time Management PowerPoint Terri Webb
The document provides information about the importance of punctuality and time management. It discusses objectives of teaching time management strategies and the importance of being on time. Myths and facts about punctuality are presented, emphasizing that it shows professionalism. Reasons why timeliness is important are given, such as giving a calm impression and showing respect for others. Common time wasters are listed and procrastination reasons are explored. Strategies for improving punctuality include setting timers, prioritizing tasks, preparing ahead of time, allowing buffer time, and practicing routes in advance.
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
This document outlines various etiquette guidelines for the workplace including maintaining professional boundaries, office etiquette, meeting etiquette, office romance policies, telephone etiquette, and etiquette considerations for working abroad. Key points include refraining from personal use of office supplies or emotional outbursts, dressing appropriately, being respectful of others' spaces, avoiding strong scents, following meeting schedules, prohibiting supervisor-subordinate relationships or sexual conduct at work, handling calls and complaints politely, and researching cultural norms when working in other countries. The overall message is to conduct oneself professionally at all times.
This document provides an overview of a customer service seminar. It discusses key topics like the different types of customers, what customer service is, why service can be difficult to define, and tips for handling complaints. It also covers assessing customer service skills and emphasizes the importance of having a positive attitude when dealing with customers.
In a world where customer acquisition costs are 4-5 times more then the costs of retaining customers, companies need to focus on improving customer satisfaction and keeping customers happy.
The document discusses effective time management. It provides advice on setting clear objectives, prioritizing tasks, dealing with obstacles like interruptions, and saying no. Specific tips include making daily plans, examining results, prioritizing tasks using the "4 D's" of do, delegate, delay, delete. It also recommends focusing on one task at a time without interruptions to improve productivity.
This document discusses customer service and provides questions and topics to consider around customer service. It addresses why customer service is needed, how customer service representatives should respond to requests, and competencies for customer service roles. Common excuses for poor customer service are listed along with counters to those excuses. The wants and expectations of customers are outlined. Metrics and standards for customer service are referenced. The document advertises a PowerPoint presentation for download on the topic of customer service that contains over 100 slides addressing understanding customer service, customer types, effective communication, implementing programs, and more.
The document discusses various time management techniques including punctuality, goal setting, prioritization, and identifying time wasters. It recommends setting goals, prioritizing tasks into A, B, and C categories based on importance, and utilizing tools like calendars and diaries to plan and track progress. Effective time management is presented as a discipline that can lead to high performance and a satisfying life.
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers. It emphasizes the importance of going above and beyond for customers to build loyalty and advocates training employees to learn more about each customer. Real-world examples are provided to illustrate how following these pillars can significantly increase sales and improve customer relationships.
Etiquette refers to social conventions and practices. Good etiquette benefits individuals in their careers by differentiating them from others and enabling confidence. Front office etiquette and the receptionist's appearance and conduct are important as they represent the organization. Good etiquette involves professional appearance, courtesy, promptness, and professionalism. The receptionist should dress professionally, keep the reception area tidy, greet all visitors with a smile, offer refreshments, and maintain proper decorum by avoiding long personal calls or reading the newspaper at the desk.
Employsure Workplace Presentation | Absenteeism Employsure AU
This presentation by Employsure provides an overview of how to manage absenteeism in Australia.
It answers the questions:
- What is absenteeism?
- What is the cost of absenteeism?
- How can I manage absenteeism?
- What are the correct procedures to follow?
Owners and managers of SMEs in Australia often struggle to understand their obligations to employees, and with one of the most complex workplace relations systems in the world it's a challenge for business owners to ensure they are compliant.
Employsure protects employers from risks by providing unlimited advice, legally compliant documents, insurance and representation. Employsure is a workplace relations specialist dedicated to helping small businesses succeed by creating fair and safe workplaces.
Call us: 1300 651 415
Visit us at: https://employsure.com.au/
LinkedIn: https://www.linkedin.com/company/empl...
Facebook: https://www.facebook.com/employsure.c...
Twitter: https://twitter.com/Employsure
This document outlines the objectives and topics covered in a customer service training program, including identifying customer needs, maintaining relationships, improving service programs, and effective communication. It also provides sample definitions of customer service, questions about customer experiences, reasons why customers leave, important competencies, common excuses for poor service, and advice on valuing customers.
The document outlines 8 steps to having great meetings: 1) have a clear and concise agenda, 2) invite the right people, 3) ensure technology works properly, 4) start and end on time, 5) keep conference calls short, 6) focus on the present meeting, 7) make the environment pleasant, and 8) show respect to all participants.
Time management and smart working in short timeSidraMumtaz8
Time management (TM) and smart working (SW) in short time
1. definition of time management and smart working
2. why do we need time management?
3. time management process i) cost your time ii)goal setting iii) making activity logs iv)planning v) prioritizing vi) scheduling
4. management in short time
5. Alfredo Pareto
6. smart vs hard work
7. examples
8. strategies for time management and smart work
9. benefits of TM and SW
10. conclusion
Workplace etiquette refers to socially acceptable behaviors and conventions for interacting professionally with coworkers. Maintaining proper etiquette creates a respectful and productive work environment. Key aspects of workplace etiquette include being punctual, dressing appropriately, avoiding gossip, asking before borrowing items, using polite phrases, not interrupting others, keeping a reasonable volume level, and being sensitive to coworkers' privacy. Following basic etiquette helps ensure respect among coworkers and positive daily interactions.
An employer expects new employees to be punctual and avoid absences. Being late or absent causes financial losses, reduced productivity, stress on coworkers, and can hurt future job prospects. To prevent tardiness or missing work, employees should set multiple alarms, prepare clothes and items the night before, wake up early, and arrive to work with extra time. If an absence is unavoidable, employees must notify their supervisor well in advance, provide a valid reason, and have proof or documentation if requested. Failing to call-in can result in disciplinary action or termination.
The document provides guidance for receptionists on their important role in representing an organization and handling visitors professionally. A receptionist must have good communication skills and remain calm and polite when dealing with visitors, whether they have appointments or not. They are responsible for taking messages, recording visitor details, and directing people to the appropriate staff.
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.
This document provides training on enhancing customer service skills. It discusses creating a customer-centric environment by listening, giving undivided attention, appreciating individuality, and more. It defines customer service, outlines customer rights, and describes types of customers including new/existing, wavering, and defecting customers. It then focuses on becoming a solution creator for new/existing customers and managing conflict with wavering and defecting customers using tools like the 3 Rs and 10 commandments of customer service. The training emphasizes resolving issues in a respectful manner.
Punctuality and Time Management PowerPoint Terri Webb
The document provides information about the importance of punctuality and time management. It discusses objectives of teaching time management strategies and the importance of being on time. Myths and facts about punctuality are presented, emphasizing that it shows professionalism. Reasons why timeliness is important are given, such as giving a calm impression and showing respect for others. Common time wasters are listed and procrastination reasons are explored. Strategies for improving punctuality include setting timers, prioritizing tasks, preparing ahead of time, allowing buffer time, and practicing routes in advance.
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
This document outlines various etiquette guidelines for the workplace including maintaining professional boundaries, office etiquette, meeting etiquette, office romance policies, telephone etiquette, and etiquette considerations for working abroad. Key points include refraining from personal use of office supplies or emotional outbursts, dressing appropriately, being respectful of others' spaces, avoiding strong scents, following meeting schedules, prohibiting supervisor-subordinate relationships or sexual conduct at work, handling calls and complaints politely, and researching cultural norms when working in other countries. The overall message is to conduct oneself professionally at all times.
This document provides an overview of a customer service seminar. It discusses key topics like the different types of customers, what customer service is, why service can be difficult to define, and tips for handling complaints. It also covers assessing customer service skills and emphasizes the importance of having a positive attitude when dealing with customers.
In a world where customer acquisition costs are 4-5 times more then the costs of retaining customers, companies need to focus on improving customer satisfaction and keeping customers happy.
The document discusses effective time management. It provides advice on setting clear objectives, prioritizing tasks, dealing with obstacles like interruptions, and saying no. Specific tips include making daily plans, examining results, prioritizing tasks using the "4 D's" of do, delegate, delay, delete. It also recommends focusing on one task at a time without interruptions to improve productivity.
This document discusses customer service and provides questions and topics to consider around customer service. It addresses why customer service is needed, how customer service representatives should respond to requests, and competencies for customer service roles. Common excuses for poor customer service are listed along with counters to those excuses. The wants and expectations of customers are outlined. Metrics and standards for customer service are referenced. The document advertises a PowerPoint presentation for download on the topic of customer service that contains over 100 slides addressing understanding customer service, customer types, effective communication, implementing programs, and more.
The document discusses various time management techniques including punctuality, goal setting, prioritization, and identifying time wasters. It recommends setting goals, prioritizing tasks into A, B, and C categories based on importance, and utilizing tools like calendars and diaries to plan and track progress. Effective time management is presented as a discipline that can lead to high performance and a satisfying life.
Development of Agriculture Sector in Malaysiasuraya izad
The agricultural sector was previously the backbone of Malaysia's economy, contributing 39.3% to GDP at independence. It was dominated by rubber and palm oil plantations and provided the majority of export earnings. Since then, the sector has diversified and the government has intervened to improve productivity and incomes, especially for smallholders. Key programs include in-situ development projects, land consolidation schemes, and R&D to promote crops and boost self-sufficiency in food. While the contribution of agriculture has declined, it remains important for rural development, economic stability, and food security.
St David's College has a zero-tolerance policy for bullying of any kind, including physical, verbal, and social bullying. The school aims to create an environment where students feel respected, understood, and able to make friends. While bullying can negatively impact students' mental health, grades, and future opportunities, telling an trusted adult is important to get help and prevent escalation. Ignoring bullies may be an effective short-term strategy, but reporting bullying is essential to stop it from continuing or worsening over time.
This document discusses different types of bullying including verbal, physical, emotional/social, psychological, and cyber bullying. It provides tips on how to avoid bullies such as not showing emotion, sticking up for yourself and others, and telling authorities. It also discusses how to stop bullying through anti-bullying training and campaigns in schools, as well as encouraging acceptance and confidence in students. The causes of bullying are said to be insecurity and problems in the bully's own life.
Ethics involves moral standards that govern behavior and determine what is good versus bad. Ethical behavior follows principles of moral reasoning and can vary across cultures. Upholding ethics in business requires balancing universal moral standards with local cultural norms. Many factors influence individual and organizational ethics, including moral development, values, leadership, and structural influences within a company.
This presentation talks about an idea of performance management. For more information visit: https://www.tools4management.com/article-category/team-management/
Time Management: for establishing and controlling your prioritiesMitchell Manning Sr.
Time Management: skills, tools, and techniques for taking control of information overload, telephone calls, interruptions, clutter, technology, and work.
Tips For Managing Employee Absences Effectively.pdfIsabella Barry
This document provides tips for effectively managing employee absences. It defines absenteeism and explains how frequent absences can hurt a company's productivity and bottom line. It recommends establishing clear absence policies, offering flexible work arrangements, ensuring a supportive culture, providing sufficient time off to observe holidays, establishing an employee assistance program, examining absence trends, and holding back-to-work meetings to understand reasons for time off. The overall message is that properly managing absences can improve employee well-being while maintaining workplace efficiency.
As a leader, you are responsible for your employees' performance. This document outlines an approach to improve performance for underperforming employees. The key steps are: 1) Schedule a private performance review meeting with the employee in advance; 2) Thoroughly prepare for the meeting by researching the employee's data and getting feedback; 3) Have a clear agenda and focus solely on the employee during the meeting to understand what motivates them and challenge them to do better.
Unit 1 Session 1 Supervisory Development Course.pptxAccountAlugriv
This document discusses how to develop peak performance in employees. It begins by debunking common assumptions that equate things like experience, speed, hours worked, and compliance with being a good employee. True high performers are those with competence and commitment to goals. The document also discusses learned helplessness and employee obsolescence, noting supervisors must prevent these by developing staff. When issues do arise, the best option is long-term investment in employee growth, rather than quick fixes like termination. Overall performance comes from empowering employees to continuously learn and improve.
This document discusses time management. It begins by defining time management and listing its benefits, such as being more efficient and successful. Some obstacles to effective time management are then outlined, such as unclear objectives and interruptions. The document recommends setting specific, measurable goals and prioritizing tasks as important time management strategies. It also suggests minimizing distractions, learning to say no, using waiting time productively, and celebrating successes. Common time management mistakes are identified, such as failing to keep to-do lists and prioritize or procrastinating. Effective time scheduling is emphasized as key to overcoming obstacles.
This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0
ADPM Article - How to transform your staff meetingsJulie Parker
The document discusses how to effectively conduct staff meetings in a dental practice. It notes that staff meetings are often dreaded due to finger-pointing and blame, but they can be exciting if certain outcomes are focused on, such as teamwork, problem-solving, and celebrating successes. To make meetings motivating, the leader must establish trust, lay down ground rules for meetings, be on time, use an agenda, limit the agenda, prepare meeting minutes, and celebrate achievements. Following these steps can create a positive team culture and motivate staff.
This document provides an overview of a soft skills training on time management. The training covers understanding procrastination and ways to stop it, managing internal and external time robbers, effective delegation, and multiplying one's time. Activities include estimating how long a minute is and prioritizing tasks in a jar of life. The goal is to help participants master their time, be more effective and achieve more.
Organizational skills involve planning one's time and workload effectively. They are important because employers need employees who can meet deadlines, prioritize tasks, and manage workloads. Good organizational skills can be developed by setting deadlines, using a planner, creating routines, and demonstrating these skills in interviews by giving examples of managing projects and arriving prepared for appointments.
Strategic Time Management _Emranul haqueEMRANUL HAQUE
Strategic Time Management discusses the importance of time management and provides tips for improving it. It outlines benefits like being more efficient and successful. Common obstacles include unclear objectives, disorganization, and interruptions. The document recommends setting SMART goals, prioritizing tasks, managing interruptions, scheduling effectively, learning to say no, using waiting time productively, focusing on one task at a time, and celebrating successes. Proper time management allows people to gain control over their schedules and maximize productivity.
Managing paid staff can presents many challenges. These challenges may relate to recruitment and retention, resourcing, performance management and development, productivity and conflict resolution, time management, etc.
In this session, Penny Sara provided:
an overview of day-to-day management of paid staff, including good supervision practices and how these fit with annual or regular performance review
an outline of probation and managing under performance
some strategies for setting oneself up for success with managing staff, preventing problems and nipping them in the bud early if they do arise.
Penny Sara is a Human Resources and Employment Relations Consultant and Business Coach. She has many years of experience in the Adult Community Education sector, both as a manager and consultant, and a keen appreciation of the challenges faced by managers and coordinators of community learning centres.
In this file, you can ref useful information about performance appraisal process such as performance appraisal process methods, performance appraisal process tips, performance appraisal process forms, performance appraisal process phrases … If you need more assistant for performance appraisal process, please leave your comment at the end of file.
Over the course of 1.5 hours and via webinar, we will teach you some tools to help you move from being in the dark about your delegating abilities to completely engaged… Locked and loaded so to speak.
This document discusses various aspects of effective time management. It begins by highlighting how time is a scarce and valuable resource. It then discusses techniques for tracking time usage, prioritizing tasks, avoiding procrastination and distractions, managing meetings and interruptions, and developing plans and schedules. Key aspects covered include using the Eisenhower matrix to classify tasks by urgency and importance, focusing on important non-urgent tasks, delegating work when possible, and proactively managing crises and deadlines. The overall message is on optimizing the use of time to achieve goals in the most productive manner.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
This document provides tips and best practices for effective time management. It recommends establishing clear goals, surrounding yourself with positive people, focusing laser-like on goals, and recognizing the talents of your team. Specific tips include spending 80% of time building the business, 15% on training, 5% on managing, getting organized, scheduling phone calls and personal recruiting time, and evaluating activities to improve productivity and focus on income-generating tasks. The overall message is the importance of having the right attitude and focus, setting goals, developing people, and continuously improving systems to maximize effort.
Disgruntled employees could affect the company's overall productivity. Before it gets out of hand, here are some clues that should be settled at the earliest opportunity to avoid bigger problems.
This document provides guidance on time management and delegation. It examines different views of time, reviews processes for using time effectively, and identifies elements of empowering work environments. The document outlines steps for successful delegation, including establishing desired results, guidelines, accountability, and consequences. It also discusses managing meetings, emails, interruptions, and common time consumers effectively.
This PPT talks about how to coach your team effectively. For more information visit: https://www.tools4management.com/article-category/team-management/
Project and use of project management tools and techniquesjosephb987
This PPT talks about project and use of project management tools and techniques. For more information visit: https://www.tools4management.com/article-category/project-management/
The 4 steps to perfect project planning are: 1) Plan well in advance using tools and techniques to ensure success and avoid wasted time and money. 2) Set smart goals and identify project needs, deliverables, and stakeholders. 3) Create a schedule with tasks, times, and assigned team members. 4) Develop support plans like risk management to address issues and ensure smooth progress. Following these steps allows projects to be delivered on time.
Leadership Training Program - Benefits and Objectivesjosephb987
This Power Point Presentation talks about leadership training program, it's benefits and objects. For more information visit: https://www.tools4management.com/article-category/leadership/
Leadership skill training and it's benefitjosephb987
This PPT talks about leaderships skills training and it's several benefits. For more information visit: https://www.tools4management.com/article-category/leadership/
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Best practices for project execution and deliveryCLIVE MINCHIN
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Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
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Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Recruiting in the Digital Age: A Social Media Masterclass
How to deal with late employees?
1. How to Deal with LateHow to Deal with Late
Employees?Employees?
Presented By - www.Tools4Management.comwww.Tools4Management.com
2. Time is Important at WorkplaceTime is Important at Workplace
A team runs on the performance of its members. If one or
more members are late daily or occasionally, it hampers
the progress of work within the team and the
organization. With the help of time management skills
training, you can make sure that each and every
employee reaches office in time. You can use your skills
to explain to your resources the importance of time.
3. Measures to Instill PunctualityMeasures to Instill Punctuality
Track the Behavior – Identify the behavior of the
employee. Check if coming late is a habit or happens
sometimes. Coming late to office can be excused, if it
happens rarely and due to genuine reasons. Speak to a
resource who comes frequently late.
Address the Issue Fast – Do not let the habit grow. You
will get annoyed and may shout at the member. Schedule
a meeting. Keep documentation ready. Ask the reason for
being late.
4. Measures to Instill PunctualityMeasures to Instill Punctuality
Express Your Disappointment – Tell the resource about
your disappointment over the behavior. The employee
will realize that he or she broke your expectations.
Introduce a solution – Try to understand if the employee
has a medical or a family related issue. Schedule a
different time-slot for him or her.
5. Measures to Instill PunctualityMeasures to Instill Punctuality
State the Consequences – Tell the late resource he
or she has to stay for extra hours. You may deduct
from the bonus amount.
You can implement your time management skills
training to make sure that your team members turn
up on time.