The document discusses the importance of assertiveness and how it can be learned, emphasizing that being shy is not permanent. It outlines various causes for a lack of assertiveness, like fear of displeasing others, and provides scenarios for practicing assertive responses. Additionally, it offers steps for becoming more assertive, such as assessing one's behavior, setting realistic goals, and balancing assertiveness with consideration for others.

1. How to be
AssertiveWithout losing yourself
“Being shy is not a permanent condition,
Assertiveness can be learned”
Assertiveness
What
Causes
YOU
Result
Steps
follow

2. Assertivene
What
Causes
YOU
Result
Steps
follow
Assertiveness
Passive Assertive Aggressive

3. What
Causes
YOU
Result
Steps
follow
21
FEAR
Fear of
displeasing
others
FEAR
Fear of
not being
liked
What causes people to avoid being assertive?
Assertivene

4. Assertivene
Causes
YOU
Result
Steps
follow
a) Accept it since you sort
of like salsa anyway
b) Angrily refuse the
burger and insist on
seeing the manager to
complain about the
poor service.
c) Call the waiter and
indicate you ordered
your burger with
mayonnaise
You are at McDonald’s
and order a chicken
legend burger with
mayonnaise, but they
give you one with
salsa. You would:
a) Let it go since you are
already out of the store
and the store clerk
looked busy
b) Go to the manager and
indicate how you were
cheated by the clerk,
then demand the proper
change.
c) Return to the clerk and
inform him/her of the
error.
After walking out
of a store where
you purchased
some items you
discover you were
short-changed.
You would: a) Let the person stay,
then try and
squeeze your work
in later
b) Tell the person to
stop bothering you
and to get out.
c) Explain your need
to finish your work
and request he/she
visit another time.
A friend drops in to
say hello, but stays
too long, preventing
you from finishing
an important task.
You would:
How Assertive Are You?
Activity

5. Assertivene
Causes
YOU
Result
Steps
follow
Passive
Assertiv
e
A C
Steps to become more assertive
Aggressive
B

6. Assertivene
Causes
YOU
Result
Steps
follow
Understand the
context
Make appropriate
Adjustment
Asses your
behavior

7. Assertivene
Causes
YOU
Result
Steps
follow
It
Mostly
leads to
win-
win
situatio
n
Provide
yoursel
f more
value.
Helps
you
unleash
your full
potential
.
The Benefits of Learning to Be More Assertive

8. Assertivene
Causes
YOU
Result
Steps
follow
It
Mostly
leads to
win-
win
situatio
n
Provide
yoursel
f more
value.
Helps
you
unleash
your full
potential
.
The Benefits of Learning to Be More Assertive
follow

9. • Assess your own
degree of
assertiveness and ask
others for feedback
• Assume that assertiveness is
always a good thing — the
context you work in and your
gender both matter

10. • Set realistic goals to
make small changes in
your behaviour and stick
to them
• Try to imitate someone else’s
behaviour — you can change
while still being true to who you
are

11. • Forge relationships with
colleagues outside of
work so that you feel
more comfortable
speaking up
• Overcompensate and
become aggressive —
balance assertiveness
with consideration of
others