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Chat Bots Presentation 8.9.16

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Chat Bots: A future in AI
Samuel Adams
Project Coordinator
August 2016
FY16 Review
Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
 A Bot is an application that performs an
automated task, such as setting an alarm,
telling you the weather or searching online.
 Apps have added 3.3 m jobs just in America
and Europe; Many predict that Bots are the
next step
 Talking to bots may be more appealing than
dealing with a customer-support agent.
What are Bots?
Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.
 Some Bots are designed to chat w/ other Bots
 EX: Google moving on from just giving you the
most relevant web results and answering your
questions.
VS
 We will focus on Chat Bots – Bots talking with
actual people.
Bot on Bot Action
Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Chatbots
What is a chatbot?
A Chatbot is a service, powered by rules and
sometimes artificial intelligence, that you interact
with via a chat interface.
Example: Being able to order a pair of shoes online
simply through Facebook Messenger
For the first time ever people are using
messenger apps more than they are
using social networks. ------------------------>
Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved.
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Chat Apps – Growing Fast
Top 20 Chat apps
Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.
There’s a Bot for that…
 Weather bot. Get the weather whenever you ask.
 Grocery bot. Help me pick out and order groceries for the
week.
 News bot. Ask it to tell you when ever something interesting
happens.
 Life advice bot. I’ll tell it my problems and it helps me think of
solutions.
 Personal finance bot. It helps me manage my money better.
 Scheduling bot. Get me a meeting with someone on the
Messenger team at Facebook.
 A bot that’s your friend. In China there is a bot called Xiaoice,
built by Microsoft, that over 20 million people talk to.

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Chat Bots Presentation 8.9.16

  • 1. Chat Bots: A future in AI Samuel Adams Project Coordinator August 2016 FY16 Review
  • 2. Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.  A Bot is an application that performs an automated task, such as setting an alarm, telling you the weather or searching online.  Apps have added 3.3 m jobs just in America and Europe; Many predict that Bots are the next step  Talking to bots may be more appealing than dealing with a customer-support agent. What are Bots?
  • 3. Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.  Some Bots are designed to chat w/ other Bots  EX: Google moving on from just giving you the most relevant web results and answering your questions. VS  We will focus on Chat Bots – Bots talking with actual people. Bot on Bot Action
  • 4. Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved. Chatbots What is a chatbot? A Chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. Example: Being able to order a pair of shoes online simply through Facebook Messenger For the first time ever people are using messenger apps more than they are using social networks. ------------------------>
  • 5. Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved. • • • • • • • • • • • • • • • • • • • • Chat Apps – Growing Fast Top 20 Chat apps
  • 6. Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved. There’s a Bot for that…  Weather bot. Get the weather whenever you ask.  Grocery bot. Help me pick out and order groceries for the week.  News bot. Ask it to tell you when ever something interesting happens.  Life advice bot. I’ll tell it my problems and it helps me think of solutions.  Personal finance bot. It helps me manage my money better.  Scheduling bot. Get me a meeting with someone on the Messenger team at Facebook.  A bot that’s your friend. In China there is a bot called Xiaoice, built by Microsoft, that over 20 million people talk to.
  • 7. Cisco Confidential 7© 2013-2014 Cisco and/or its affiliates. All rights reserved. How Can We use them? How Chatbots Work There are two types of chatbots, one functions based on a set of rules, and the other more advanced version uses machine learning. Chatbot that functions based on rules: •This bot is very limited. It can only respond to very specific commands. If you say the wrong thing, it doesn’t know what you mean. •This bot is only as smart as it is programmed to be. Chatbot that functions using machine learning: •This bot has an artificial brain AKA artificial intelligence. You don’t have to be ridiculously specific when you are talking to it. It understands language, not just commands. •This bot continuously gets smarter as it learns from conversations it has with people.
  • 8. Cisco Confidential 8© 2013-2014 Cisco and/or its affiliates. All rights reserved. Bot Services Services you can use to build your bot: •wit.ai (bought by Facebook) •howdy’s botkit (raised $1.5+ mil in funding) •api.ai (raised $8.6+ mil in funding) •textit.in •Motion.ai •Chatfuel (Ycombinator company) •IBM’s Watson •BeepBoopHQ •Dexter (owned by Betaworks) •converse.ai •Gupshup Cisco has a partnership with GitHub
  • 9. Cisco Confidential 9© 2013-2014 Cisco and/or its affiliates. All rights reserved. Bots in Action
  • 10. Cisco Confidential 10© 2013-2014 Cisco and/or its affiliates. All rights reserved. Bots in Action (cont) https://youtu.be/9JbmAw1E-Wg?t=453
  • 11. Cisco Confidential 11© 2013-2014 Cisco and/or its affiliates. All rights reserved. We should be looking at the best ways to leverage Chat Bots for now and the future. Good Starting Point:  Quick Emergency Answers & Forward to appropriate human.  Facebook Chatbot – how best to leverage? Analyze the types of messages we are already receiving. Facebook has great chatbot literature available  Continue working with Mark Son-Bell & other teams to develop plan Future Goals:  What works better for Cisco: Working directly with Customers, or Bots chatting with other Bots? [Cisco Bot App]  Tech Support [Imagine a tech being able to have a FB chat with a bot while installing new tech].  Sales: Technology available at the push of a send button. Recommendation
  • 12. Cisco Confidential 12© 2013-2014 Cisco and/or its affiliates. All rights reserved. End

Editor's Notes

  1. nearly a 75% decrease in total posts without sacrificing quality. We have also seen an increase in the average number of conversations (from 55 to 59/Month).