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Chatbots deliver conversation capabilities with Customers.
There are many ways to say ‘My bicycle is stolen’. That's why We need to understand ‘old fashioned Grammar’ again.
We need to be able to translate the question from a customer to an answers that is pretty close to what the customer expects.
Of course there are some steps to go to fully understand a conversation. A Conversation Maturity model is introduced to understand the aspects that are important for a chatbot conversation and what we can promise our clients.
Lastly I dive into where Oracle is in this space and what we can expect in the near future.