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AI Agent and Chatbot Trends For Enterprises

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Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman have recently declared their renewed interest in Artificial Intelligence (AI) projects. AI assistants and chatbots are fast becoming key AI applications. Read about the AI engines of chatbot and the key AI assistant trends in the enterprise and organisation.

Published in: Technology

AI Agent and Chatbot Trends For Enterprises

  1. 1. www.kooki.co 1 Chatbot An Intelligent Agent for Enterprise Professionals Today, lets look at
  2. 2. Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman 2www.kooki.co
  3. 3. Renowned entrepreneurs and technologists including Mark Zuckerberg, Elon Musk and Reid Hoffman 3www.kooki.co have recently declared their renewed interest in Artificial Intelligence (AI) projects. Some believe that AI Development is a real threat to the human race, some do not.
  4. 4. Elon Musk worries that artificial intelligence will take over the world. (Dec 2015, @ Launchof OpenAI Project) IT’S A THREAT! 4www.kooki.co
  5. 5. "My personal challenge for 2016 is to build a simple AI to run my home and help me with my work. You can think of it kind of like Jarvis in Iron Man….”- Mark Zuckerburg, Jan 2016 IT’S NOT A THREAT! 5www.kooki.co
  6. 6. Whatever it is, 6www.kooki.co
  7. 7. Whatever it is, 7www.kooki.co Artificial Intelligence (AI) is here to stay
  8. 8. Artificial Intelligence Assistant Trend 8 “Over time, the computer itself – whatever its form factor – will be an intelligent assistant helping you through your day. We will move from mobile-first to an AI-first world.” Sundar Pichai, Google CEO 28 April 2016 www.kooki.co
  9. 9. What is Artificial Intelligence? 9www.kooki.co
  10. 10. What is Artificial Intelligence? 10www.kooki.co Artificial intelligence (AI) is the intelligence exhibited by machines or software. It is also the name of the academic field of study which studies how to create computers and computer software that are capable of intelligent behavior. (credit: wiki)
  11. 11. 11 Artificial Intelligence Deep Learning Machine Learning Hybrid Intelligence Semantic Web Ontology DeepMind AI Assistant Chatbot 11 www.kooki.co What is Artificial Intelligence?
  12. 12. Semantic Web Artificial Intelligence 12 Deep Learning Machine Learning Hybrid Intelligence Ontology DeepMind AI Assistant Chatbot 12 www.kooki.co What is Artificial Intelligence?
  13. 13. What is Chatbot? 13www.kooki.co
  14. 14. What is Chatbot? 14www.kooki.co A.I. computer programs designed to behave like a human that you can interact with, in order to get information or get things done
  15. 15. “Chat apps will come to be thought of as the new browsers; bot will be the new websites. This is the beginning of a new Internet” Ted Livingston Founder & CEO of KiK April 2016 15www.kooki.co
  16. 16. Source: BI Intelligence, 2015 16www.kooki.co
  17. 17. The Rise of Messenger Apps The race of Chatbots integration on Messaging platforms is ON! (MAU: Monthly Active Users) 17www.kooki.co
  18. 18. “Facebook will now allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences through chatbots…” – TechCrunch, April 2016 18www.kooki.co
  19. 19. “Singapore is partnering with software giant Microsoft to develop next- generation digital government services via chatbots that will enable conversation — be it voice or text” Dr Vivian Balakrishnan, Minister-In- Charge of the Smart Nation Initiative, July 2016 19www.kooki.co
  20. 20. BI Intelligence, 2016 20www.kooki.co
  21. 21. The Artificial Intelligence behind Chatbots Text &/or Speech Engine Natural Language Processing Machine and Deep Learning 21www.kooki.co
  22. 22. The Artificial Intelligence behind Chatbots Text &/or Speech Engine Natural Language Processing AI Engine #1: Natural Language Processing (NLP) NLP enables computers to derive meaning from human or natural language input. Machine and Deep Learning 22www.kooki.co
  23. 23. The Artificial Intelligence behind Chatbots Text &/or Speech Engine Natural Language Processing AI Engine #1: Natural Language Processing (NLP) NLP enables computers to derive meaning from human or natural language input. Machine and Deep Learning 23www.kooki.co
  24. 24. The Artificial Intelligence behind Chatbots Text &/or Speech Engine Natural Language Processing AI Engine #2: Machine Learning (ML) ML enables computers to learn when exposed to new data without being explicitly programmed. Machine and Deep Learning 24www.kooki.co
  25. 25. The Artificial Intelligence behind Chatbots Text &/or Speech Engine Natural Language Processing AI Engine #2: Machine Learning (ML) ML enables computers to learn when exposed to new data without being explicitly programmed. Machine and Deep Learning 25www.kooki.co
  26. 26. Chatbots: History 1950: Alan Turing proposes the Turing Test to determine the intelligence of computer programs 1995: Alice was launched. It was one of the most successful chatterbots at that time 1950 1960 1970 1980 199 0 2000 2010 2013: Mitsuku wins the Loebner Prize. It is one of the most human-like chatbots publicly available 1990: The Loebner Prize, a competition that judges chatbots based on their human likeness, is launched 1965: Development of ELIZA, one of the first chatbots 1972: PARRY was launched. It was a chatbot that simulated a patient with paranoid schizophrenia. 26www.kooki.co
  27. 27. Chatbots: History 1950: Alan Turing proposes the Turing Test to determine the intelligence of computer programs 1995: Alice was launched. It was one of the most successful chatterbots at that time 1950 1960 1970 1980 199 0 2000 2010 2013: Mitsuku wins the Loebner Prize. It is one of the most human-like chatbots publicly available 1990: The Loebner Prize, a competition that judges chatbots based on their human likeness, is launched 1965: Development of ELIZA, one of the first chatbots 1972: PARRY was launched. It was a chatbot that simulated a patient with paranoid schizophrenia. 27www.kooki.co
  28. 28. What Make Chatbots Come Alive 28www.kooki.co
  29. 29. What Make Chatbots Come Alive 29www.kooki.co
  30. 30. What Make Chatbots Come Alive It has to mimic just like human 30www.kooki.co
  31. 31. What Make Chatbots Come Alive It has to mimic just like human It has to be useful 31www.kooki.co
  32. 32. How Can Chatbots Help Enterprises 32www.kooki.co
  33. 33. Automation | Accuracy | Cost Effectiveness | Multi-tasking | Dynamics | Productivity | Collaboration How Can Chatbots Help Enterprises 33www.kooki.co
  34. 34. Top ChatBots Application Trends for Business 34www.kooki.co
  35. 35. A.I. ChatBots for Business 35www.kooki.co
  36. 36. A.I. ChatBots for Business 36www.kooki.co
  37. 37. 1. HR Assistant Chatbots 37www.kooki.co
  38. 38. HR Assistant Chatbots 38www.kooki.co
  39. 39. HR Assistant Chatbots “They will tell Mila they’re not feelin well…. “I’m sorry to hear that,” Mila will respond…. Mila will send a message to the appropriate manager….” 39www.kooki.co
  40. 40. 2. Scheduling Assistant Chatbots 40www.kooki.co
  41. 41. Scheduling Assistant Chatbots Mimetic is a personal assistant that schedules meetings for you. 41www.kooki.co
  42. 42. Scheduling Assistant Chatbots Mimetic is a personal assistant that schedules meetings for you. Automatically, upon instruction 42www.kooki.co
  43. 43. Scheduling Assistant Chatbots Meekan is your team’s scheduling assistant robot. Just ask for a meeting, and Meekan will match everyone’s calendar for the optimal time 43www.kooki.co
  44. 44. 3. Workflow Assistant Chatbots 44www.kooki.co
  45. 45. Workflow Assistant Chatbots Company WORKATO’s Workbot helps to pull all graphs and charts from multiple applications 45www.kooki.co
  46. 46. Workflow Assistant Chatbots “Workato’s chatbot brings enterprise workflow into Slack” TechCrunch, Jan 2016 46www.kooki.co
  47. 47. 4. Brand Ambassador Chatbots 47www.kooki.co
  48. 48. How about a chatbot that answers all your brand, company and products enquiries? 48www.kooki.co
  49. 49. How about a chatbot that answers all your brand, company and products enquiries? 49 Get a Brand Ambassador “Hibot” from Kooki today www.kooki.co
  50. 50. 50www.kooki.co
  51. 51. Talk to our hibot @KookiHiBot Telegram 51www.kooki.co
  52. 52. It is Kooki’s Brand Ambassador Talk to our hibot @KookiHiBot Telegram 52www.kooki.co
  53. 53. In Summary, 53www.kooki.co
  54. 54. In Summary, AI assistant and chatbot applications will continue to grow 54www.kooki.co
  55. 55. In Summary, AI assistant and chatbot applications will continue to grow in both enterprise and consumer space. 55www.kooki.co
  56. 56. “Chatbots will fundamentally revolutionize how computing is experienced by everybody.” - Microsoft CEO Satya Nadella, July 2016 56www.kooki.co
  57. 57. SLIDESHARE BY KOOKI CMO- TEEWEE ANG 57www.kooki.co
  58. 58. Intelligent Agent for Enterprise Professionals Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models. INTRODUCING KOOKI 58www.kooki.co
  59. 59. Intelligent Agent for Enterprise Professionals Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models. Management Mid-Management Working … Kooki’s AI Agent Model: Tiering & Collaborative Network INTRODUCING KOOKI 59www.kooki.co
  60. 60. Intelligent Agent for Enterprise Professionals Kooki builds AI Agents that boost enterprise knowledge accumulation and users’ professional capabilities with DeepProTM, our suite of artificial intelligence & deep learning expertise models. Management Mid-Management Working … Kooki’s AI Agent Model: Tiering & Collaborative Network INTRODUCING KOOKI 60 AI Agent Applications to come: • Market Intelligence • Financial Analysis • Governance & Regulation • Accountancy • HR Management • Customer Service • More… www.kooki.co
  61. 61. OUR CORE TEAM Weetiong Ang CEO “There will come a day when we witness the convergence of human and machine.” - Weetiong Ang Teewee Ang CMO “If you want to go fast, go alone. If you want to go far, go together.” – African Proverb Joey Sim Business Development Lead “Success is how high you bounce when you hit bottom.” -George S. Patton INTRODUCING KOOKI 61www.kooki.co
  62. 62. 62www.kooki.co

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