A point of view on Indian IT - Its extraordinary growth & factors that led to it, its current state & future challenges. Specifically, the case of captives in India & 3rd party technology providers (IPPs) are discussed.
Indian IT BPM sector in India 2013 - A Summarysneha_kapoor
NASSCOM reaffirms its commitment to facilitate the industry’s growth towards
its 2020 vision. This report assesses various factors relating to the Indian IT-BPM sector performance and key trends in the current fiscal year (FY2013), reviews the key components of India’s value proposition and provides a view on the outlook projected for the global and the Indian IT-BPM sector. This annual report is the only one of its kind assemblage of facts and indicators, and an apogee of NASSCOM’s research efforts throughout the year.
Information Technology and Information Technology Enabled Services SectorVibrant Gujarat
Highlighting the value proposition of the ever growing IT-ITes Sector in India, this presentation gives an overall idea about the future of the sector in India as well as Gujarat. It mentions the various initiatives, incentives and schemes launched by the Government of India and the Government of Gujarat to promote business and investment in the sector.
Indian IT Industry has been praised for being the backend of global IT industry. But, let's do a reality check. Is Indian IT Industry really doing well? What's wrong with IT?
Indian IT BPM sector in India 2013 - A Summarysneha_kapoor
NASSCOM reaffirms its commitment to facilitate the industry’s growth towards
its 2020 vision. This report assesses various factors relating to the Indian IT-BPM sector performance and key trends in the current fiscal year (FY2013), reviews the key components of India’s value proposition and provides a view on the outlook projected for the global and the Indian IT-BPM sector. This annual report is the only one of its kind assemblage of facts and indicators, and an apogee of NASSCOM’s research efforts throughout the year.
Information Technology and Information Technology Enabled Services SectorVibrant Gujarat
Highlighting the value proposition of the ever growing IT-ITes Sector in India, this presentation gives an overall idea about the future of the sector in India as well as Gujarat. It mentions the various initiatives, incentives and schemes launched by the Government of India and the Government of Gujarat to promote business and investment in the sector.
Indian IT Industry has been praised for being the backend of global IT industry. But, let's do a reality check. Is Indian IT Industry really doing well? What's wrong with IT?
The advent of Indian librelisation plocies brought about a revolution in Indian IT and ITES universe. This revolution has brought about the presence of Indian IT led Industry to shape in to a major forex earner and a priority government sector. The presentation briefs the student about the sector and gives of small glimpse of its various issues and challenges.
The advent of Indian librelisation plocies brought about a revolution in Indian IT and ITES universe. This revolution has brought about the presence of Indian IT led Industry to shape in to a major forex earner and a priority government sector. The presentation briefs the student about the sector and gives of small glimpse of its various issues and challenges.
MNCs are corporations that control production facilities in more than one country through Foreign Direct Investments. MNCs increase competition thereby breaking domestic monopoly. The demerit of having MNCs is that their functioning can be inimical to national interests.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
China has emerged as a key location for outsourced R&D operations especially in Telecom, Software and Electronics. The offshoring wave in China started nearly a decade later than in India. However, today, the country is competing with India and already being considered as an established offshore destination.
Types of technology transfer & acquisition; Modes of technology transfer; Importance, barriers & steps in internal technology transfer; Importance, barriers & steps in external technology transfer; Management of technology acquisition by a nation;
Analysis of HCL Technologies – IT SECTORRiya Aseef
Analysis of HCL Technologies – IT SECTOR
Information technology in India is an industry consisting of two major components: IT services and business process outsourcing(BPO). The sector has increased its contribution to India's GDP from 1.2% in 1998 to 7.7% in 2017. According to NASSCOM, the sector aggregated revenues of US$160 billion in 2017, with export revenue standing at US$99 billion and domestic revenue at US$48 billion, growing by over 13%. The United States accounts for two-thirds of India's IT services exports.
The presentation of 'Management Information System' subject of TEIT under 'University of Pune' INDIA.
Author and Teacher: Tushar B Kute
http://www.tusharkute.com
tbkute@gmail.com
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Accelerate your Kubernetes clusters with Varnish Caching
A perspective on Indian IT Industry
1. Global Software Industry – Indian Context
Bangalore, Nov’16
National IT Industry Promotion Agency
Govt. of South Korea
Presented by
Madan Kumar
2. 2
Disclaimer
This presentation was delivered by Madan Kumar in an individual capacity at the invitation of the South
Korean trade body. He is in no way representing any company (incl. the one he works for) or participating in
this event with the motive of promoting any specific motive or organization. This activity was also not for
profit.
The content used to shape the point of view presented has been retrieved from publically available sources
identified in the Appendix
3. 3
The MNC IT Captive Situation
IT Outsourcing Service Providers
Opportunities & Challenges
Overview & Evolution of Indian IT industry
Agenda
Overview & Evolution of Indian IT industry
4. Why IT sector matters to India
GDP contribution
Largest private sector employer
Largest global sourcing destination of
IT & ITES services
Export incoming offsets ~ half of India’s
oil import bill
Promoting balanced regional growth -
new employment Tier II & III cities
Highest attractor of PE & VC Funding
(32% of all inward PE into India)
Brand
INDIA
Largest private sector woman employer
with 34% diversity
M&As driving India’s globalization story> 60
7%
3.8
million
55%
45%
44%
$ 5.4
billion
> 1 million
Source – NASSCOM, 2015 & other govt. agencies
Data above includes IT & ITES
5. Growth, Drivers & Evolution of the Indian IT industry
• IBM thrown out of India
• Tata-Burroughs experiment
• Skill shortages in the west
• Body shopping revolution
• Early Indian-American IT
leaders
• 1st gen IT entrepreneurship
• Maturing talent pool
• NASSCOM
• IPOs & market support
• Indian govt. policy push
• Commoditization of IT services
• Employee wealth creation via
ESOPs
• Stable delivery processes
• Internet boom
• Business transformation
• MNCs - Global Delivery Model
• Product & Engineering
Services
• Brand building
• Globalization. Opening up of
EU & APAC markets
• IT Consulting
• PE & VC funding
• Startup economy
• Post depression wave
• Digital technologies
The
Drivers
The India
Story
• Certifications (CMMI,
ISO)
• English speaking
graduates
• Flexible, quick
learning, disciplined
workforce
• Labour arbitrage
• Support from Indian
US & UK diaspora
6. Less Regulation Market Driven Real Estate Active Promotion
The Indian govt. contribution towards the growth of Indian IT industry
DoT policy liberalization (thru ‘90s)
Remove monopoly of ISPs – ‘98, Liberalization of long distance – ‘02
Outsourcing by example
Govt. agencies were amongst the early adopters of outsourcing IT work to professional agencies. E.g. Railways
HRD ministry opens up of technical education sector (since ‘80s)
Quick clearances of engineering college applications, innovative courses like the MCA, opening up accreditation of Universities, UGC reforms
STPI (‘90) – ~50 & SEZ (‘05) – ~370
STPI - Exemptions from service tax, excise duty & rebate for payment of Central sales tax. 100% exemption from income tax of export profits
SEZ - Exemption from income tax over 15 yrs. 100% exemption of export profits from income tax for the first 5 yrs, 50% for the next 5 years and 50%
for next 5 years subject to transfer of profits to special reserves. Single window clearances related to govt. Exemption on capital goods, service tax for
input services procured and consumed & service tax on export of taxable services exported out of India
Relaxation of taxation on Overseas Offices
To build delivery centres outside India, Indian providers are allowed to make outbound investments to the tune of 200% of their net worth
Overseas offices of Indian IT companies are not allowed to create liabilities for their Indian HO
Depreciation of 100% can be availed over 5 years for computer and peripherals in EOUs, SEZ, EHTOPs
Digital India
Policy being shaped by present govt. towards enhancing digital infrastructure, delivery of services digitally, digital literacy
KeyPolicyReforms
7. 7
The MNC IT Captive Situation
IT Outsourcing Service Providers
Opportunities & Challenges
Overview & Evolution of Indian IT industry
Agenda
8. The MNC captive in India – a global sourcing success story
Source – PWC, NASSCON, 2014
9. Maintaining Relevance to
Parent Firm
Maintaining Cost
Competitiveness
Nurturing Leadership &
Talent
Risk - Do outside suppliers have security
track record, robust processes to execute?
Control – Is the direct control of business
processes & IT still relevant?
Supplier Maturity – Does increasing
maturity & competence of outside firms
provide confidence?
Mgmt. Attitude -
Value Proposition – Can addl value
cost competitiveness be brought in?
Regulatory – Do possibilities to work
around data privacy
Monetize Go Hybrid Evolve Relocate
Ways the MNC captive can continue to stay relevant & add value 1/2
Source – TPI 2014 Source – TPI 2014 Source – Deloitte / NASSCOM 2014
10. Service provider Mix of services, vendor management and program
management. Focus on becoming business
partners.
Engagement Model
• Transactional services
• Solutions specific to business unit,
geography, and function
• Point solutions
• Capabilities beyond back office
• Standard solutions for business units,
geography, and function
• End to end solution - focus on end customer
needs and value creation
Capability
Cost centre Run it like a businessP&L impact
Create a talent pool Uplift the skill set for value added workTalent
Focus on maintaining business as usual Focus on service levels, continuous improvement,
automation and innovation
Operations
Mostly in a single established offshoring
locations
Expanding into multiple and/or low cost locationsLocation
With high acumen on operations and
people management
High on entrepreneurial skills and commercial
acumen
Leadership
Captives – Previous Generation Captives – Next Generation
Ways the MNC captive can continue to stay relevant & add value – 2/2
11. The MNC IT Captive Situation
IT Outsourcing Service Providers
Opportunities & Challenges
Overview & Evolution of Indian IT industry
Agenda
12. Journey of Indian Pure Plays (IPPs) towards strong execution, maturity & competence
Source – PWC,2014
13. • Relationships primarily in IT
& not within the client’s
business
• Weak strategy skills,
industry depth, and local
onshore presence needed
for complex
transformational projects.
• Investing in digital, but
capabilities are still
immature.
• Traditionally, not
innovators, prefer to copy
and optimize delivery.
• Close alignment to time &
materials or fixed price
models. New to outcome
based pricing
• Demand diminishing for traditional application services … leading to greater competitive pressure.
– Several Offshore Competitors (i.e., Wipro, Infosys, HCL) reported declines in their application-
related segments.
• IPPs are responding by investing in automation to improve productivity and remain cost competitive.
– Several highlighted specific technology advancements on their earnings call (i.e., Infosys, Wipro,
TCS, Cognizant).
• Price erosion has resulted in traditional service areas, especially with renewal contracts.
– TCS, Wipro, Infosys have been dropping outsourcing contract prices to retain clients as the
companies look to consolidate vendors to reduce costs.
– TCS and Infosys CEOs were reported to be actively involved in deals, making aggressive pitches
to win deals.
• Discretionary spending is increasing on higher value services, especially digital and security.
– Improved demand for digital consulting and security consulting led Gartner to up its 2015
consulting services forecast in July and call for a 6.4% year-on-year increase compared to a 5.6%
increase estimated in Q1CY15.
• Talent management challenges remain, including high attrition amongst the Offshore Competitors,
leading to re-skilling enmasse and workforce re-balancing.
– TCS is training 100,000 on digital; Wipro is training 20,000 on open source; Infosys has trained
50,000 on design thinking.
– Peer Group competitors are increasing their offshore mix while HCL is expanding onshore
(possibly signaling a new trend).
Gaps Context
Indian Technology Service Providers: Gaps & Context
14. The MNC IT Captive Situation
IT Outsourcing Service Providers
Opportunities & Challenges
Overview & Evolution of Indian IT industry
Agenda
15. Indian technology services are expected to move business outcome based services delivered with
agility and speed through innovation. As well as more integrated / transformation services with
deeper business skills.
Outcome based models
Outcome based services with business KPI as
Service Levels
Agile & Speed of Delivery
Agile application management for multi-speed IT environment;
reduced implementation timelines for large / complex
implementations
As-a-Service
Digital
Application & Infra Modernization
Continuous Improvement
Automation & AI
Analytics
Strong capabilities to automate business processes (e.g.
RPA) & IT functions. Capabilities in self-learning &
cognitive systems
For the business leveraging analytics and other
innovative platforms including cloud based solutions
Predictive analytics solutions embedded into service delivery
Application Management As-a-Service built on
usage based models (dynamic staff sizing)
Be seen as capable of digitizing client’s IT &
business. Tech - DevOps, Agile, Cloud, SAAS,
Business – Transformation capability & domain skills
Modernize legacy applications thru regeneration
(upgrade, replace) & rationalization (reduce, consolidate)
Client expectations from Indian technology service providers are changing rapidly
Future
Ready
Branding & Marketing
Wipro & Chelsea
Infosys & the ATP
IP creation
• Patenting drive
• Assets that augment products
• Differentiating products
Mergers & Acquisitions
• Cognizant buys Trizetto
• Infosys buys Panaya
Integration of Tech
& BPO services
Strategies
to stay
relevant
16. Challenges facing the Indian IT industry – 1/2
Managing profitability
Outsourcing price erosion
Lower client OpEx spend
Offshore cost escalation
Indian service providers are exploring various cost control strategies to
maintain the profitability:
• Setting up the delivery networks in Tier II/III cities
• Offset wage inflation through operational gains
• Productivity improvement
• Automation
Contract structures are also evolving with the time through firming up the
relationship between customer and service provider. Service providers
have started to offer outcome-based pricing models to client in which
pricings are linked to service performance.
The IT-BPO industry has moved from IT service centric delivery to
provider of services in the new areas to keep the growth momentum.
Some of new services are detailed below:
• IT consulting services
• Big data analytics
• Social media analytics
• Cloud services
• Enterprise mobility (Smartphone/Tab based solutions)
Service mix
Commercial pressures
Contract structure
Indian IT industry has enjoyed the benefit of labour cost arbitrage. Today
the efforts are being made to further extend this cost advantage. The
employee pyramid is being widened through the mix of employee skill
base and expansion to Tier II/III cities
Ways to provide jobs to the inflow of fresh graduates is challenging
industry leaders as growth in the IT market is slowing
Rationalizing employee pyramid
Source - Livemint
Source – HRD Ministry
17. FOREX management Constant fluctuation in the exchange rate of US Dollar, Euro and Pound vs the
Indian Rupee in the last 4 years. The volatility has been area of concern for
Indian IT firms such as TCS, Wipro etc who earn most of their revenues in USD.
Indian IT companies such as TCS hedged its exposure to the US Dollar through
Options. The strategy was then adopted by other IT firms to handle the volatility
of the currency.
In the short term weak rupee helps Indian IT companies as more rupee is
realized though this uncertainty is not preferred by the Industry leaders.
Political climate in Western Europe & emerging thought process in the US is
challenging the growth of outsourcing. Leaders in some developed nations are
looking to curb outsourcing as a lever to encourage protectionism i.e. boost the
local labour market. Changes in these policies are impacting the availability of
visas and work permits.
In the US, H1B fee has recently been doubled & there is an existing proposal of
five fold visa fee hike.
Recent language of US policy makers during the US elections throws further
uncertainty on
Emerging protectionist
culture in the West
Challenges facing the Indian IT industry – 2/2
Industry Maturity Cost Benefit Quick Scaling Talent Pool
Key inherent strength despite these challenges…
19. Sources
• NASSCOM – various data points related to the Indian IT industry
• HRD Ministry, RBI & reports published by other Indian govt. agencies
• Livemint
• The Hindu
• ISG & TPI Research – data points on captives
• Yahoo Finance – Forex trends USD vs INR
• Infosys Research
• PWC Consulting – study on sourcing by Soumen Mukherji
• World Bank – GDP & global financial data
• Venture Intelligence
• IIM Ahmedabad – study on Indian IT Industry by Subhash Bhatnagar et al.
• Deloitte
• Gartner
• Horses for Sources
• Image sources - UKIP, Donald Trump, Twitter & The Independent
19