How Next Gen Companies are saving millions using effective communication during crisis
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Dhaval Kapasi Co-founder, emreach
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How Next Gen Companies are saving millions using effective communication during crisis
- 1. How Next Gen Companies are saving millions using effective communication during crisis DHAVAL KAPASI CO-FOUNDER, EMREACH
- 2. Agenda ▪ Introduction ▪ Financial impact during crisis ▪ How Next Generation leaders saved millions by being resilient ▪ Why you need to prepare a better communication plan for next crisis ▪ How to prepare like Next Gen Leaders ▪ About EmReach ▪ Q & A
- 4. Financial impact during crisis 15000 25000 25000 CHENNAI FLOODS CAUVERY ISSUE SEPT 2 STRIKE (ESTIMATED) LossinCrores(INR) Crisis Events Productivity Loss Loss due to downtime Loss of potential revenue Loss of reputation Source: Assocham
- 5. Loss due to downtime 5600 28000 84000 336000 0 50000 100000 150000 200000 250000 300000 350000 400000 1 Minute 5 minute 15 minites 60 Minutes Loss in USD Loss per minute $5,600 Source: Gartner
- 6. How Next Generation leaders saved millions Bangalore Cauvery Issue case study EFFICIENT Automate Crisis Communication Productivity Efficiency Reputation Downtime IMPROVED Focus on real issue Employees & Management informed Timely message on when office Closed/Open Used combination of voice call, SMS, Email Two-Way feedback loop helped make critical decisions SIMPLE SMART AWESOME
- 7. Why you need to prepare a better communication plan for next crisis? ▪ Manual, email or one-way communication is inefficient and ineffective ▪ ROI on crisis communication automation is very high ▪ It is your responsibility ▪ Proven methodology From This To This Reach a new efficiency level
- 8. How to prepare a better communication plan for next crisis •Empower yourself. Act as an owner •Make your management aware of benefits •Automate manual call trees to improve efficiency •Calculate your ROI Laying the Foundation •Multi-modal approach: Voice call, SMS, Email, Mobile Push messages •Two-Way messaging •Integrate with HR, ITSM Systems •Scalable to your company employee/stakeholder size What to look in automated system
- 9. About EmReach Instant 2-Way Crisis Communication Solution Modes Email Cell Phone (Work) SMS Desktop Alert Desk Phone (Office) Cell Phone (Personal) Home Phone
- 10. About EmReach Instant 2-Way Crisis Communication Solution In India Works across 200+ countries Awarded Top 20 Disaster Recovery Provider Global Customers
- 11. Q & A