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Value of Work Place Services in the Middle East

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Presented by Brendan J. Seifried

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Value of Work Place Services in the Middle East

  1. 1. 1 1 Continuity & Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by speakers at the 8th ME Business & IT Resilience Summit March 10, 2019 at The Address Hotel, Duabi Mall, Dubai, UAE Our Contact Details: UAE INDIA Continuity and Resilience Website: www.coreconsulting.ae Tel: +971 2 6594006 PO Box: 25722, Abu Dhabi, United Arab Emirates Email: info@continuityandresilience.com Continuity and Resilience Tel: +91 11 41055534 | Direct: +91 11 6467 9380 Email: info@continuityandresilience.com Website: www.coreconsulting.ae Level 15, Eros Corporate Towers, Nehru Place, New Delhi – 110019, India
  2. 2. VALUE OF WORKPLACE SERVICES IN THE MIDDLE EAST 10TH MARCH 2019 Brendan Seifried Director, Workplace Recovery Solutions-EMEA 2 Middle East Business & IT Resilience Summit 1
  3. 3. 3 Regus Part of the IWG plc family of companies (LON:IWG) The largest coworking office provider with 3000+ locati 150,000+ desks available for recovery on any given da Founded in 1989 First Recovery took place in April 1992 in London
  4. 4. 4 Key facts about the Regus Recovery Team and Program Recovery Operations in 120 countries globally Manage on average 600+ recoveries each year Dedicated and Dynamic recovery programs Conduct 2,500+ tests per year Source: IWG data 2018
  5. 5. 5 Regus Dynamic Recovery Multiple Site Recovery Strategy • Recover Close to your Office/Premises • Recover Close to where your employees live • Recover Far Away from Both (supporting an area wide incident) Industry Recognition: BCI – Continuity & Resilience Innovation, Europe – 2016 BCI – Continuity & Resilience Innovation, Australasia – 2017 BCI – Service Provider of the Year, India – 2017 BCI – Hall of Fame, Global Innovation – 2017 BCI – Continuity & Resilience Provider, Middle East – 2018 BCI – Continuity & Resilience Provider, Asia - 2018
  6. 6. 6 Other interesting facts • Recovery near your primary office, another location or home • Location determined at the time of the disaster on the Dynamic program • No oversubscription • No competition for seats at the time of a major widespread event • Many locations within city center or within a reasonable driving distance
  7. 7. 7 7 About Regus. Regus Middle East Presence - 2018 • Middle East – 130 Centres • Over 5,000 Workplace Recovery Positions i.e.: Bahrain, KSA, Kuwait, Oman, Qatar, UAE • Dubai Market – 12 Centres • 2,400 Positions/Workstations • 900 Available for Workplace Recovery • Abu Dhabi Market – 8 Centres • 2,070 Positions/Workstations 1,160 Available for Workplace Recovery
  8. 8. 8 • United Kingdom – 372 Centres • France – 126 Centres • Germany – 132 Centres • Belgium & Luxembourg – 55 Centres • Nordic Countries – 113 Centres • East Central Europe – 30 Centres Europe & Middle East Presence
  9. 9. 9 9 9 BCMS/ISO 22301. ISO 22301 is an international standard that sets out the requirements for a business continuity management system (BCMS). Challenge: Creating a BCMS aligned with ISO 22301 The boards of companies must make sure their organisation has developed testable business continuity and disaster recovery plans that mitigate all risks.
  10. 10. 10 10 10 How people affect your BC Plan. • Planning for your staff in a crisis, isn’t the same as recovering data or managing your supply chain. • People are an unknown quantity with differing requirements, expectations, commitment and, the hardest to plan for, emotions. • From the upheaval of a change of address to deal with a burst pipe in the office, to the aftermath of a citywide disaster – how will your staff react to your plan?
  11. 11. 11 11 Failure of Recovery Plans. Human Emotions ‘Single Static’ Recovery Site Recovery site - Inaccessible Syndicated Seats
  12. 12. 12 12 Major Global Impact Events. Japan - 2011 Sandy - 2012 • 740,000 businesses • 80,000 went out of business • 300,000 employees displaced • $209b in losses • ~100,000 businesses • 30% Out of Business Today! • 52% lost sales/ revenues • 65% customer issues • 47% employee issues
  13. 13. 13 13 Major Global Impact Events. Paris -2015 Apennines Region Earthquake- 2016 • Businesses were closed or had to find alternative solutions for their employees • Brussels was locked down for 6 days • 299 Lives Lost • 390 People Injured • 10,000 Homeless • USD 6 Billion in Economic Loss
  14. 14. 14 14 ME/North Africa Incidents. • 2018 Dubai Almas & Zen Tower Fires • 2018 Khalidiya, Abu Dhabi Tower Fire • 2011 Van Earthquake , Turkey • 2009 Jeddah Torrential Floods • 2001 Algiers and Bab El Oued Flooding • 1992 Cairo Earthquake • 1996 Yemen Flood
  15. 15. 15 15 Do It Yourself Undated Large Corporates with excess office space For Campus companies/ Large Call Centers Static Recovery Circa 1980s, still currently seen Outsourced DIY to Single-site, named recovery facility, has close friend – Mobile Recovery For Campus companies that want to share with others Work From Home Circa 2010s, emerging option Recovery strategy tells people to stay at home For companies where Production work force largely works from home already, non- critical employees Multi-Site Recovery The future…… Multiple-site recovery where employees can be sure to access and be productive Enabled by IT advancements and connectivity, more secure than WFH Types of Workplace Recovery.
  16. 16. 16 16 Issues with Static Recovery. Most problems associated with static recovery are only discovered when disaster strikes Too Close
  17. 17. 17 17 Issues with Static Recovery. Most problems associated with static recovery are only discovered when disaster strikes Too Small
  18. 18. 18 18 Issues with Static Recovery. Most problems associated with static recovery are only discovered when disaster strikes Too Far Away
  19. 19. 19 What's most important? Ready Ability to test often 24/7 Covers more than “essential” staff
  20. 20. 20 What's most important? Geographically Diverse Cost Prohibitive Guaranteed Workspace Scalable Solution
  21. 21. 21 Striking the correct balance Source: IWG data 2018 Cross site coverage Work From Home Alternative Workspace – Desirable Environments Close to Home!
  22. 22. 22 22 Dynamic Solutions Are the Future. Companies have different requirement now than in the past • Recovery near your primary office, another location or to work from home • Location determined at the time of the disaster • Single facility could be inaccessible (widespread disaster) • Alternative sites need to be available • No oversubscription • No competition for seats at the time of a major widespread event • Infrastructure to support working: Anytime, Anyplace, Local Recovery Resiliency from multiple sites Guaranteed access
  23. 23. 23 23 Thank you! For a presentation of this or if you would like webinar for your organization, please contact Regus at workplace.recovery@regus.com
  24. 24. 24 24 Continuity & Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by our partners and extended team of industry experts UAE INDIA Continuity and Resilience Website: www.coreconsulting.ae Tel: +971 2 6594006 PO Box: 25722, Abu Dhabi, United Arab Emirates Email: info@continuityandresilience.com Continuity and Resilience Tel: +91 11 41055534 | Direct: +91 11 6467 9380 Email: info@continuityandresilience.com Website: www.coreconsulting.ae Level 15, Eros Corporate Towers, Nehru Place, New Delhi – 110019, India

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