Millennials use technology, such as smartphones and laptops, every day, so naturally they want hotels to enable them to use their devices during their stays, according Oracle Hospitality’s recent study, “Millennials and Hospitality: The Redefinition of Service.” The study shares the findings of a survey of more than 9,000 millennials from eight countries.

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Source: Oracle Hospitality
Millennials use technology every day, so naturally they want to use their
devices during hotel stays. Oracle Hospitality’s recent study, “Millennials
and hospitality: The redefinition of service,” shares the findings of how
9,000 millennials from eight countries use and want to use tech at hotels.
How millennials use
and want to use tech in hotels
43%
use a desktop 87%
use
smartphones
72%
use laptops
37%
use iPads
or tablets
82%
have connected
their mobile device
to hotel Wi-Fi
13%
have used a hotel’s
mobile app
46%
have booked a
room with their
mobile device
94%
use their
smartphones in
a restaurant
52%
want to manage
their loyalty
programs on their
mobile devices
12%
ordered roomservice
with their mobile
device
20%
have used a mobile
device to check in
to a hotel
55%
want to connect mobile
devices to guestroom
TVs/audio equipment to
access their own
content
36%
want to access their own
content but still have the
option of paying for
content from the hotel
11%
would pay for
hotel-provided
content
15%
reported seeing
employers welcome
staff feedback on
technology
36%
of millennials who
worked in the hotel
industry in the past five
years described their
employer’s use of
technology as “bad”
HOW MOBILE
DEVICES ARE USED
AT HOTELS
WHAT
MILLENNIALS USE
DAILY
GUESTROOM
ENTERTAINMENT
MILLENNIAL
HOTEL EMPLOYEES
ON TECH