A recent survey of U.S. guests from Oracle Hospitality and Phocuswright shows that guests have strong opinions about in-room Wi-Fi. temperature and light controls, entertainment and technology-assisted housekeeping.

1. HOUSEKEEPING
want to use technology to
schedule room cleaning
want smartphone notifications
when housekeepers arrive
CLIMATE AND LIGHT
35%
26%
IN-ROOM ENTERTAINMENT
use in-room entertainment
are “extremely interested” in listening
to music from their devices
75%
25%
want to control lights and
temperature with
hotel-provided tablets
want to control with their
own smartphones
32%
27%
want voice activation25%
WI-FI
of guests connect to
hotel Wi-Fi
wish connecting to
Wi-Fi was easier
82%
66%
are unhappy with how
difficult it is to connect33%
THE IN-ROOM TECH
GUESTS REALLY WANT
A recent survey of U.S. guests from Oracle Hospitality and Phocuswright shows
that guests have strong opinions about in-room Wi-Fi, temperature and light
controls, entertainment and technology-assisted housekeeping.
© 2017 STR, Inc. All Rights Reserved.
illustrations: annamarie hudson
Source: Oracle Hospitality, Phocuswright