The BAD Toolkit brings together agile methods to solve problems under a community driven framework and we'd like to tell you a bit more about the thinking behind it.
Come along and join other Agile enthusiasts and talk about the BAD toolkit and speak to the founders in person.
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
How do you know you're ready for a Design Sprint?Highland
For leaders who want their teams to embrace human-centered approaches and collaborate in new ways, Sprints are a fantastic way to start.
Join Highland’s CX Practice Director David Whited and Lead Experience Designer Amrita Kulkarni as they share how Research Sprints and Design Sprints make Design Thinking—a reliable methodology to address complex, ambiguous problems—accessible in a way they have never been before. David and Amrita will introduce the purpose and philosophy of Sprints, talk through the differences between Research and Design Sprints, and what kind of issues, problems, or opportunities are the right fit for each.
We’ll be joined by Jennifer Severns, CXO, and Jennifer O’Brien, Innovation and Insights Manager, from the American Marketing Association, who will share how their organization has used Sprints to catalyze a culture of Design Thinking at the AMA. They will reflect on the realities of introducing Sprints and Design Thinking into an established organization, sharing advice for helping others think and work in new ways.
Attendees will learn:
- How are Research Sprints different from Design Sprints
- When is the right time or moment to conduct a Sprint
- What it takes for Sprints to be successful
- How to amplify Sprint outcomes for change in your organization
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
How do you know you're ready for a Design Sprint?Highland
For leaders who want their teams to embrace human-centered approaches and collaborate in new ways, Sprints are a fantastic way to start.
Join Highland’s CX Practice Director David Whited and Lead Experience Designer Amrita Kulkarni as they share how Research Sprints and Design Sprints make Design Thinking—a reliable methodology to address complex, ambiguous problems—accessible in a way they have never been before. David and Amrita will introduce the purpose and philosophy of Sprints, talk through the differences between Research and Design Sprints, and what kind of issues, problems, or opportunities are the right fit for each.
We’ll be joined by Jennifer Severns, CXO, and Jennifer O’Brien, Innovation and Insights Manager, from the American Marketing Association, who will share how their organization has used Sprints to catalyze a culture of Design Thinking at the AMA. They will reflect on the realities of introducing Sprints and Design Thinking into an established organization, sharing advice for helping others think and work in new ways.
Attendees will learn:
- How are Research Sprints different from Design Sprints
- When is the right time or moment to conduct a Sprint
- What it takes for Sprints to be successful
- How to amplify Sprint outcomes for change in your organization
Delight 2013 | Digital Experience WorkshopDelight Summit
Slides from the Delight 2013 Digital Strategy workshop with Colin O'Neill, Dave Wieneke, and Barbara Holmes.
Originally presented at Delight 2013, Oct. 7-8, 2013. http://delight.us/conference
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
Technology disruption is proliferating at a pace faster than most anticipated. There is an urgency and an imperative to transform. This white paper introduces a framework for Enterprise digital transformation and a detailed guide to achieve digital transformation dexterity
The activity of using methods, skills and tools to understand user engagement with a website is called a UX Audit.
Even in case this was done at the time of website development, it could not have included future traffic behaviour or change in design trends and optimisation techniques.
Per this article on Forbes, every dollar invested in improving UX has multifold returns. Good design is just good business.
Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
The Net Promoter Score - What can NPS Tell you about your User ExperienceUXPA International
While it’s obvious to us UX practitioners that any products or applications should focus on the needs and wants of the users, this type of mindset is not automatic in most profit-driven private organizations. As a result, we sometimes struggle with proving the value of users’ voice as a business priority. In this session, we share our experience of creating an NPS program at a Fortune 20 company in the U.S.. While the Net Promoter Score is not a UX metric in the traditional sense, using it strategically as an indicator of user experience has helped us build a growingly more user-centric culture at our organization. We will talk about our journey, share our tips and recommendations, and mostly things we thought could help you based on our lessons learned.
Product-Led Growth is the go-to-market strategy that relies on using the product as the main vehicle to acquire, activate, and retain customers. In this (summarized and simplified) deck, I will explore:
- Why the fastest growing startups use a product-led GTM strategy
- The role of Sales and Marketing under this GTM
- Main marketing and product KPI's
- B2B martech stack
- Pricing SaaS
- Bottom up targeting
5 Signs You're Ready to Adopt Customer Journey AnalyticsPointillist
Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success.
In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics.
You'll get answers to many critical questions, including;
-Business: Which use cases will prove immediate value?
-People: Which internal teams, roles and skill sets are required?
-Technology: Which tools and data sources can be integrated?
-Data: What types of data can be used? How much preparation is required?
-Security & Privacy: How can I ensure compliance with our policies?
A presentation of the search for Product-Market Fit with the principles, practices and processes that lead to it, from the Lean-Startup and Design Thinking perspective
Delight 2013 | Digital Experience WorkshopDelight Summit
Slides from the Delight 2013 Digital Strategy workshop with Colin O'Neill, Dave Wieneke, and Barbara Holmes.
Originally presented at Delight 2013, Oct. 7-8, 2013. http://delight.us/conference
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
Technology disruption is proliferating at a pace faster than most anticipated. There is an urgency and an imperative to transform. This white paper introduces a framework for Enterprise digital transformation and a detailed guide to achieve digital transformation dexterity
The activity of using methods, skills and tools to understand user engagement with a website is called a UX Audit.
Even in case this was done at the time of website development, it could not have included future traffic behaviour or change in design trends and optimisation techniques.
Per this article on Forbes, every dollar invested in improving UX has multifold returns. Good design is just good business.
Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
The Net Promoter Score - What can NPS Tell you about your User ExperienceUXPA International
While it’s obvious to us UX practitioners that any products or applications should focus on the needs and wants of the users, this type of mindset is not automatic in most profit-driven private organizations. As a result, we sometimes struggle with proving the value of users’ voice as a business priority. In this session, we share our experience of creating an NPS program at a Fortune 20 company in the U.S.. While the Net Promoter Score is not a UX metric in the traditional sense, using it strategically as an indicator of user experience has helped us build a growingly more user-centric culture at our organization. We will talk about our journey, share our tips and recommendations, and mostly things we thought could help you based on our lessons learned.
Product-Led Growth is the go-to-market strategy that relies on using the product as the main vehicle to acquire, activate, and retain customers. In this (summarized and simplified) deck, I will explore:
- Why the fastest growing startups use a product-led GTM strategy
- The role of Sales and Marketing under this GTM
- Main marketing and product KPI's
- B2B martech stack
- Pricing SaaS
- Bottom up targeting
5 Signs You're Ready to Adopt Customer Journey AnalyticsPointillist
Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success.
In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics.
You'll get answers to many critical questions, including;
-Business: Which use cases will prove immediate value?
-People: Which internal teams, roles and skill sets are required?
-Technology: Which tools and data sources can be integrated?
-Data: What types of data can be used? How much preparation is required?
-Security & Privacy: How can I ensure compliance with our policies?
A presentation of the search for Product-Market Fit with the principles, practices and processes that lead to it, from the Lean-Startup and Design Thinking perspective
Just for MSPs: How to Create an Effective Marketing Plan that Delivers ResultsKaseya
In this 60 minute webinar, IT marketing veteran Robin Robins will show you how to create an effective MSP marketing plan. New MSP marketing tips you'll learn: How to start your marketing plan if you've never created one before What is the single most important question you need to answer about your business What are the critical numbers and percentages you'll need to know How to draft a marketing budget and what – and where – to spend How, when and what to look for when hiring a marketing manager How to use blended media to attract more clients (including web, social media, e-mail, direct mail, telemarketing and more) What are the secrets to IMPLEMENTATION – and keeping your campaigns on track
DataDreamin presents: A Cup of Data vol 4 - Spilling the Tea on UX Design Principles - November 12th, 2021 by Elena Migunova.
You know how to build recipes and dashboards, got your Tableau CRM skills. But how do you create EFFECTIVE dashboards? This session will teach you how you can become a design hero and give you the right tools to apply UX design principles to your Tableau CRM dashboards.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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DBS Bank was recognized by Harvard Business School as one of the top ten digital transformations of the last decade and it also won the top three most prestigious world bank awards.
This presentation is a summary from my book World’s Best Bank - A Strategic Guide to Digital Transformation that tells the story of how DBS became the world’s best bank by leveraging digitalization.
Six Building Blocks Of Digital Transformation Powerpoint Presentation SlidesSlideTeam
Six Building Blocks of Digital Transformation PowerPoint Presentation Slides is an effective presentation to create new digital business capabilities. The digital transformation business model PowerPoint complete deck includes ready to use templates such as strategy and innovation, customer decision journey, process automation, operation and technology, data and analytics, etc. It has templates with professional background images and relevant content. This content ready presentation is fully editable. Modify content as per your need. The graphics used in this PPT allow you to clearly demonstrate each step of the digital transformation process. This set of PPT visuals will assist you in find, develop and acquire digital skills. Discuss the five stages of process automation. Enhance your knowledge with this well-researched deck and deliver your ideas in an effective way. Download the six strategies for delivering digital services Presentation design to impress your audience. https://bit.ly/3AwraVL
Chat bots are not science fiction. They are a requirement!
Find out how your business can benefit from implementing chat bots and why you should focus on it right now, before it's too late.
The earlier you focus on innovation - the less you will have to catch up in the future. Contact GNS at gns-it.com now and start building your future.
Six Building Blocks Of Digital Transformation PowerPoint Presentation SlidesSlideTeam
Six Building Blocks of Digital Transformation PowerPoint Presentation Slides is an effective presentation to create new digital business capabilities. The digital transformation business model PowerPoint complete deck includes ready to use templates such as strategy and innovation, customer decision journey, process automation, operation and technology, data and analytics, etc. It has templates with professional background images and relevant content. This content ready presentation is fully editable. Modify content as per your need. The graphics used in this PPT allow you to clearly demonstrate each step of the digital transformation process. This set of PPT visuals will assist you in find, develop and acquire digital skills. Discuss the five stages of process automation. Enhance your knowledge with this well-researched deck and deliver your ideas in an effective way. Download the six strategies for delivering digital services Presentation design to impress your audience.
To succeed in the Digital Era, organizations turn to Microsoft Digital Advisory Services. Digital Advisors like myself work with organizations to reimagine and transform customer
engagement, employee experiences, business models and operations, to empower organizations to reach their digital aspirations.
Welcome to learn more about our Advisory Services.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
4. But we all want to be successful…..
All our companies are different
5. The most successful companies
(Market Leaders) are the ones who are able
to rapidly pivot direction to meet the needs
of the customer.
6. Each team and individual is loyal to their own ways of working and methodology
So how do you get all these people collaborating?
Business Change Project Manager Architect Development QA ServiceBusiness Analyst
What if your company can't pivot!
8. Which version of Agile should we implement?
We are a traditional bank
and are risk adverse
We have teams located
across the globe with
different cultures
We are a start-up and
want to share our journey
to success with the world
Certification Frameworks Books & Proprietary Frameworks Everyone is Different
9. What if there was something that…
• Compliments what
organisations already do well
• Supports incremental agile
adoption
• Free to implement
• Supported by global
community
• Kept up to date by real users
• Is industry agnosticSingle
Toolkit
We are a start-up and
want to share our journey
to success with the world
We have teams located
across the globe with
different cultures
10. Background
The Blended Agile Delivery (BAD) Toolkit is an open source set of tools and techniques that help teams deliver
managed change within Lean and Agile principles.
It is the culmination of decades of experience as well as leveraging the experience and knowledge of thought
leaders across the globe.
Connected People with the Toolkit:
11. Why Open Source?
In June 2014, Elon, in broken English (a
reference to an Internet meme),
announced that “all our
patents are belong to you,” opening
up all of Tesla's patents to anyone who
wants to use them “in good faith.” This
announcement ignited the Internet.
14. Different Talks
Align Ideas to
Strategic
Investment
Rapid
Feedback on
the Concept
Understand
the work
Incremental
Delivery
Run & Evolve
VMOST Discovery Inception Delivery Dev Ops
Idea to
Funding
Team
Structures
Product Areas
Scaling
Org
Start-up Squads Tribes Empires
ProcessPeople
Values &
Culture
Values
15. So what can we
expect to see in the
BAD Toolkit?
16. VMOST Canvas
“Eliminate wasted
investment by focusing
teams on delivering the right
thing at the right time to
achieve your strategic goals”
Austen Bell
VMOST Creator
19. Discovery
The purpose of Discovery is to find out if an idea is viable. The techniques used during Discovery are designed to reduce the
risk of building the wrong thing, whilst swiftly determining how to deliver the solution (or not).
20. How will our customers know that we have delivered what they need?
E-mail marketing campaign will be needed to inform customers
that the functionality is available.
It is expected that this will be a multi stage messaging campaign.
i.e.
1) functionality is coming
2) functionality is here
3) why aren t you using the functionality
4) etc.
Single sentence explaining what the idea is. Format: If We Then
If we Build a responsive My Loans website that gives people self service functionality
Then we will reduce costs as customers will not call the contact centre as much
Name of the person who takes on responsibility for the idea and will
push it through.
Bob Smith
(Customer) Demographics
Who do we want to target with this idea?
Customers with 1+ loans
Customers who use Apple Mobile Devices
Who do we want to avoid / exclude from this idea?
New Applicants (those without a loan)
Fraudulent Customers
Business Driver
What do we hope to get out of this?
Reduction in calls to contact centre (41%)
Increase in upsell to customers with only
one loan (10%)
Why should we do it now?
Decrease in value of pound means that our
monthly offshore contact centre costs have
gone up by 30%
Plans are in place for next FY to scale
business by moving into the near prime
market.
Reasons for Confidence in the Idea:
Why do we (internally) think that it will give us what we expect?
80% of customers who call the Contact Centre use an IOS device
52% of all monthly calls to the contact centre are to manage basic account functions
Why will our targeted customers think this is a good idea?
1) Call answering / issue resolution time is in top 3 of complaints logged.
2) The ability to self serv on basic account functions has been top of our customer
feedback survey for last 8 months.
Approach / Solution
What are we going to do / build / change? Can it be delivered in phases?
IOS native app that lets the user:
- manage account details (address, etc.)
- manage payment details (payment method, direct debit date, etc.)
- make a payment (single payment / settle loan)
The app will also contain banners / upsell promotions that will be tailored to the individual users (ie different users will see different
banners based on their borrowed amount / APR rates / etc.)
Post Launch
What does success look like for this project?
What are the metrics we need to think about during delivery?
Project delivers agreed scope
Multiple releases (MVP, R1, etc.) used to deliver the project
What will we do to Test & Optimise the delivered functionality?
Design / look and feel of upsell banners
Location of upsell banners within the app
Business idea Idea Owner / Sponser
There are 3 options available to us after delivery – Evolve the idea and build on it, 2)Remove
the functionality or 3) Leave it and pivot onto the next idea. What will make us choose 1,2 or 3?
Evolve reduction in calls,
>8% increase in upsell
Pivot - reduction in calls &
0.1 - 8% increase in upsell
Rollback... <2% reduction in contact centre calls &
<0.1% increase in upsell
What touch points / impact will it have on existing business functions? Do we need any new
capabilities?
Impact on Contact Centre
- Head count
- Office Space
Will need for mobile device strategy / policies
Will need to consider app store brand presence (reviews, etc.)
Provides an increase in customer analytics (in app behaviours)
Success
Evolve / Roll Back / Pivot
Business Impact
MVT / Optimisation
Marketing
Pros
Paper prototypes had 78% acceptance
amongst IOS users
Cons
1) Limited (but some) IOS development
experience in Team
2) Complicated App Store submission process
Questions / Concerns
Future support (how do we support the
next version of IOS / device / screen
resolution / etc.)
Concept Card Example:
Native IOS my account app for a loans provider
21. Why:
Who:
How:
What:
Idea (From VMOST):
If we Build a responsive My Loans website that gives people self service functionality
Then we will reduce costs as customers will not call the contact centre as much
Reduce number of calls that go through the contact centre
(both inbound & outbound)
New Applicants Active Customers
(single and multiple loans)
Defaulting Customers Outbound CSA
Offer support
during application
process
Simplify the
application
process
Update Details Manage Active
Loan(s)
Make debt
recovery process
easier
Upsell loans to
existing customers
Live Chat How To
Guides
Pre-
Populate
Data
Integrate data with
Comparison sites (i.e.
Money Supermarket)
Re-design
Application
Flow
Mobile
IVR
Web
Self Service
Account
Management
Historical Data
Mine (MI)
Address
Change
Name
Change
Contact Details
Change
Manage Loan
Details
Change
Payment
Details
Change
Payment
Date
View
Statement(s)
Make
Payment
Ad-hoc
Payment
Settle
Loan
Auto-email
functionality
Integrate with
debt recovery
companies
Targeted
Marketing
messages
Concept Scope
This functionality equates to 52% of all
calls that pass through the contact
centre
Auto
Payment
Holidays
Full Scope
All functionality would equate to 70%
of all calls that pass through the
contact centre
Additional Benefit
This functionality could equate to
c. £500k per year in additional
revenue
by Gojko Adzic
22. Lean Inception
The aim of the Inception stage is to increases the team's confidence in the costs and benefits involved. This is done by allowing teams to
understand the idea and break the idea down into medium sized blocks that can be prioritised.
The output of Inception is a Go / No Go decision that has a more detailed understanding of the effort involved and the expected returns.
23. Key to the types of work items:
My Loans
(Native App)
Project Mapping Example:
My Account functionality for a loans provider
Project
Theme
Epic
Story / Bug / Spike / Tech Debt
FrameworkReports
System
Access
Account
Loan(s)
Static
Content
Phase 0
(Setup Tasks)
Site Structure
App Deployment
Login
(Basic)
Login
(Enhanced)
Registration
View Account
DetailsUpdate
Account DetailsMarketing
Preferences
Settle Loan
Update
Direct Debit
Info
Make
Payment
Statements
(Enhanced)
Statements
(Basic)
Static Pages
Tailored
Banners
Banners
(Basic)
MI ReportsUsage Reports
Set Up Test
Environment
Set Up Dev
Environment
Set Up Test Data
Create Grid
Site Footer
Site Header
Download
Report
App Usage Report
Deployment
Mechanism
Login
Logged In Header Bar
Logout
Forgotten Password
Captcha
LDAP Integration
Remember Me
Find Account
Register
(Set Password)
View Personal Details
View Contact Details
View Address
Change
Surname
Change
Address
Change
Contact Details
Update
Preferences
View Current
Preferences
Settle Loan
Get Settlement
Quote
Change
Payment Date
Change Card
Make Late
Payment
Make ad-hoc
Payment
Show last 6 statements
Find Statement
Show Current
Statement (Balance)
Export Statement
Auto Display rules
(AB Testing)
Tailored Offers
Banner
Time Critical Offers
Banner
Cross Sell Banner on
Home Page
Cross Sell Banner on
Statement
Contact Us Page
Help Pages
T&Cs Page
Mind Map - PTEST
24. Month
Capacity
Epics
Depend-
encies
JUL
Capacity: 72 days
Holidays, etc.: 6 days
Available (estimate): 66 days
JUN
Capacity: 72 days
Holidays, etc.: 6 days
Available (estimate): 66 days
MAY
Capacity: 72 days
Holidays, etc.: 6 days
Available (estimate): 66 days
APR
Capacity: 72 days
Holidays, etc.: 10 days
Available (estimate): 62 days
MAR
Capacity: 72 days
Holidays, etc.: 0 days
Available (estimate): 72 days
FEB
Capacity: 72 days
Holidays, etc.: 0 days
Available (estimate): 72 days
JAN
Capacity: 72 days
Holidays, etc.: 6 days
Available (estimate): 66 days
Launch Tasks
DEC
Capacity: 72 days
Holidays, etc.: 12 days
Available (estimate): 60 days
Epic Board Example:
My Account functionality for a loans provider
Release 2
I Can Update DD details / view
all statements / see promo
banners
Bugs (Placeholder)
Enhanced Banners
Launch Tasks
MI Reports
Launch Tasks
XS J S J
Release 4
I Can view detailed MI Reports
Release 3
I Can see tailored promo
banners
Registration
Enhanced
Statements
Marketing
Preferences
Basic Banners
Update Direct
Debit Details
Settle Loan
Launch Tasks
Bugs Placeholder
Usage Reports
Release 1
I Can Make an ad-hoc
payment / settle my loan
S J
S J
S J S KXS J
XL L
XL J
L LL J
M L
S K
M J
L J Estimation Calculation Table (Days)
Complexity
T-Shirt
XS 1 3
S 6 8
M 11 13
L 16 18
XL 21 25
5
10
15
20
30
10% Call Reduction
8% Call Reduction
3% Increase in upsell
7% increase in upsell
Bugs / Fixes
Deliverables
(Strategic)
Releases
Other work
(Non – Strategic)
Technical
Enabler / Debt
Key:
We can reduce 23% call reduction into the
call centre
Launch Tasks
Make Payment
Bugs Placeholder
Enhanced Login
MVP
I Can login / view statement /
view and update my account
details
Basic Statements
Update Account
Details
Static Pages
App Deployment
Mechanism
View Account
Details
Phase 0 –
Set up Tasks
Basic Login
Site Structure
Framework
S J
S K
L L
L L
L J
M J
L KM K
L J
M J
M J
23% Call Reduction
Focus on Business Outcomes
Epic Board
25. MVP
I Can
• Login
• View a statement
• View my account
• Update my account
details
(On an IOS device)
Release 1
I Can
• Make a payment
• Settle my loan
(On an IOS device)
Release 2
I Can
• Update my payment
details
• View all statements
• See basic promo
banners
(On an IOS device)
Release 3
I Can
• See tailored / personal
promo banners
(On an IOS device)
Release 4
I Can
• View detailed MI
reports
– weeks – weeks – weeks 2 - 3 weeks 1 - 2 weeks
23% call
reduction
10% call
reduction
8% call
reduction
- -
- -
3% increase
in upsell
7% increase
in Upsell
-
Release Proposition Example:
My Account functionality for a loans provider
Benefits
– weeks – weeks 16 - 21 weeks 18 - 24 weeks 19 - 26 weeks
23%
Reduction
33%
Reduction
41%
Reduction
41%
Reduction
41%
Reduction
3% Upsell 10% Upsell 10% Upsell
Timeline
Release Plan
28. Sprint Burn Down Chart
Squads
Sprint Capacity: 40 pts
Sprint Capacity: 40 pts
Sprint Planning
Squad
Story
Story
Story
Tech Task
Bug
Story
Tech Task
Story
Story
Story
Story
Story
Story
Tech Task
Bug
Story
Ready for
Sprint In Sprint
During the Sprint Planning session:
• Squad identifies expected capacity for sprint
• Highest priority work items (that are ready) are sense checked by the
team to fill the capacity
• For each work item, the team ask themselves:
- Do we understand what we re trying to do?
- Did the 3 Amigos get it (broadly) right?
- Is there anything that means this couldn t be done in the sprint?
3 pts
8 pts
5 pts
3 pts
13 pts
8 pts
3 pts
3 pts
21 pts
8 pts
40
pts
Focus: Story Level
Requirements
Sprint Planning will:
• Select the work to fill the
available sprint capacity
• Ensure that nothing obvious has
been missed during previous 3
Amigo sessions
• Define the Sprint goal
Sprint Planning will not:
• Drive out requirements or
possible solutions for stories
• Consider anything that has not
been through 3 Amigos or does
not have an estimate
3 pts
8 pts
5 pts
3 pts
13 pts
8 pts
Story
Tech Task
Story
Story
Scrum Master
Technical Lead
Technical Product
Owner
Engineering
QE
Backlog Management
You Run It...You Build It...
Operational Metrics
How we operate
Values & Squad Charter
Delivery
Operational KPIs
Sprint Backlog
Implementation
In Done
Deployed
to Test
Exp. Test UAT
In Done In Done
Ready for
Release
... ...
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...
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...
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...
Defect Triage
• Expedite Lane on the sprint delivery boards is used to move emergency work through the pipeline
• Work is prioritised above all inflight tasks in order to get it out of the door asap.
• Lower SLA priority work can be fed into the delivery processes, using techniques such as service class WIP limits to
help deliver the work.
• Ensures that full SDLC process is adhered to and work isn t rushed out just to achieve SLA targets.
SLA support of issues will be delivered by fast tracking work through
the delivery process.
Technical Product Owner embedded within the squad to prioritise issues coming in from
Live. Issues are Triaged (with support from squad) to identify what needs urgent
attention and what can be added to the backlog
HighMediumLow
HighMediumLow
Severity
CustomerImpact
• Triage methodology used by squad to assess priority of
live issues
• High priority emergency issues ones are fast tracked
through the squad
• Lower priority work is classified as incremental
improvements and to the backlog for future
prioritisation
• Triage is owned by the Product Owner, with support
from the BA & Tester
As Required
Product
Owner
Focus: Issues
Squad
SLA Support
A day in the life of a Squad
Co-Location
• Desk area: Each squad area has a number of desks with long flat tables preferred to promote pairing and
flexibility. Although desks are dedicated to named individuals to promote practices such as pairing and
collaboration, desk moves are common to ensure co-location of people working on the same thing.
• Where co-location is not possible (due to geographical boundaries) then the squad focus on tools (such
as virtual collaboration tools) and working practices (such as shifting working hours) that minimise the
disruption caused to delivery.
Tools & Equipment
• Hardware: Laptops and docking stations are linked to twin screens to maximize productivity.
• Consumables: Squads need constant feeding with stationary such as Post-Its, Sharpies, Index Cards, etc.
Collaboration
• War Room: Each team has a meeting room with videoconferencing to avoid potential booking delays.
This separate space provides team members with privacy when required.
• Break Out Area: An informal collaboration space is required to provide a second space away from the
formal work area. This separate space is ideal for presentations, design breakouts and informal
discussions.
Information Radiators
• Whiteboards: Most walls are whiteboards to facilitate co-creation, innovation and the sharing of ideas.
They are also useful for agile modeling, Kanban boards and big visible charts.
• Screens: Large wall-mounted monitors are housed in the team area for information sharing, the desk
area for agile dashboards and the huddle room for videoconferencing.
Our EnvironmentStructure
Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5
Product Owner
Mission
Validation
Scrum Master
SDLC
Team
Ease of Release
Org. Support
Continual Improvement
Daily
Focus: Story Level
• Monitoring what is important to the Squad over time
• Allows them to identify trends and take action to rectify
issues
• Allows continual inspection and adaption within the squad
• Defined Squad Charter that defines the team
beliefs and values
• Builds upon higher level (org) values and Agile
principles
• Protects the team from individual personalities
& acts as a reference point for new starters
Continual
Product
Owner
Focus: Live Service
SRE
SDLC Delivery (Sprint) Board
• Standardised SDLC used to define ways of working
across all teams
• Defines segregation of duties within the team
• Aim of SDLC is to release functionality into production
• Process flow visualises what the team is working on
• Allows self forming and prioritisation within the sprint
• Forms basis of delivery capability reporting (i.e. throughput per sprint)
• Can be physical (Whiteboard) or virtual (Jira) depending on co-location of
squad members
The majority of the squad s time will be taken up with tasks focused on delivery of the next most important thing into production. This is usually in the
form of User Stories within the sprint backlog.
Delivered functionality can be released to Live in a hidden state, for example feature toggled off. This enables the squad to continually ship code to
production, whilst also allowing the organisation to optimize the time it goes in front of end users.
Delivery Metrics
Delivery KPIs Quality KPIs
Continual
Focus: Delivery
• Focuses on the capability of the squad to deliver
work items.
• Different metrics used dependant on the
methodology (ie burn downs, vs CFDs)
• Used to highlight blockers to improve delivery –
progress is reported on at epic level.
• Focuses on the quality of the software delivered.
• Aim is to focus on NFRs as well as reducing the
overhead of maintaining the code
• Can be used to drive the need for tech debt within
the product backlog
Continual Improvement within delivery is achieved by focusing on KPIs within the SDLC. These metrics are grouped
into two areas: Delivery Metrics, which show how the team s ability to deliver improves over time, and Quality
Metrics, which shows how the cost of the product is minimised.
Once live, the product is owned by the squad who continually support it by using data to drive decisions.
The Squad take ownership of product monitoring to ensure service is maintained. Alerting is used to inform the squad of current issues (basic alerting) or
upcoming problems (pro-active alerting) and Logging and log aggregation tools are employed to facilitate problem resolution.
• Shows how the product / service is operating
within the real world
• Wall boards and other tools used to focus on
monitoring & alerting of the product
• Allows the squad to move into a dev-ops
model where they fully own the product from
cradle to grave
ROI Totalizer
£ Agreed
Evolution
Point
Agreed Roll
Back Point
Benefits KPIs
• Focuses on the value shipped by the
team
• Links in with the expected benefits of
the initiative
• Can be used to drive Multi Variant
Testing or Product Evolution decisions
– minutes
Squad
Elaboration
• Allows the squad to understand the
story, ahead of taking it into delivery
• Focuses on INVEST principles and
shared understanding of the work
Actual
Predicted
Days
StoryPoints
Squad
Story Elaboration Board
• Team works 1-2 sprints ahead in breaking
things down.
• Protects Squad from investing in things that
aren t ready
• Ensures known dependencies are in place
Epic Breakdown
(Story Backlog)
Daily
Product
Owner
Engineer
Focus: Epic / Story
QA
Squads undertake their backlog management at a story level to ensure that the work going into sprint planning is sufficiently understood that there
should be no known surprises.
By using lean principles to work Just In Time the squad elaborates the stories ahead of the Sprint to minimise wasted effort. This allows them to
reduce the time taken for sprint planning as it becomes a capacity discussion rather than an understanding and elaboration workshop.
• Defines Story level backlog for a specific
Epic
• Allows team to prioritise / descope any
work that is not critical to that outcome
Incremental Improvements
• Incremental changes are based on feedback and existing
circumstances with the shipped product.
• Often driven by operational metrics these can be either
customer facing improvements, non-critical bugs, or tech
debt.
• Whilst the ideas for improvements can come from
anywhere, the Technical Product Owner acts as guardian of
what they wish the squad to invest in.
• Large changes that don t align to the original goals of the in
flight initiative are added as a new initiative.
Continual
Product
Owner
Customer
Focus: Customer
Feedback
Operating Costs
Default Rates
Time
Profit
Data & Insight
• Used to measure how the internal and
external landscape has changed post feature
release
• Comprises of internal insight (i.e. KPIs) and
external insight (such as customer feedback)
• May require the assistance of teams outside
of the delivery squad to obtain insight
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Epic
Story Story
Story
Tech
Task
Story
Product Owner
Idea !
You Own It...
Kanban Goal Meeting
Virtual Sprints
• The team wrap the continual
delivery nature of Kanban with
virtual time boxes
• This provides a structured time
frame for the team to assign goals
to.
• It also allows natural review
points to introduce other
ceremonies (i.e. team
retrospectives)
• Often called scrum ban
Kanban Goals
Goals are usually focus on one of 3
areas:
• Metrics – i.e. reduce fortnightly
cycle time to 3.4 days
• Flow – i.e. reduce the number of
cards in Ready for Test to 1
• Delivery – i.e. get all cards
associated with Login complete by
Friday
Stretch Goals (expected vs exceptional)
can be used to define success
Non Time-box Variations
• Delivery boxes (rather than time
boxes) could be used to set goals
• i.e. The 8 user stories needed for
Login will have a cycle time of less
than 4 days.
• This allows the team to centre
their focus on delivery around the
actual product, rather than an
artificial timebox.
Whilst Kanban is focused on a continual delivery flow, rather than a time boxed delivery window, teams can still agree
short term delivery goals to help focus in flight decision making.
Engineer QA
PO
Delivery Teams are comprised of one or more Squads with a
shared focus of building and supporting a product initiative.
Guard rails exist around the number and roles of individuals
within the squad to ensure that it remains a scalable unit.
Self-contained, mini-startup unit - Co-located
Skills include Development, Test, ID, OM, Design and SRE
Automates everything as we build in support of making their
Service(s) easy to deploy and operate
Time from check in to library to live in production key metric
Squad works from the prioritized backlog; may be responsible for
more than one service
Operates their Service(s), meaning that once a problem is observed,
resolves the problem quickly (within SLA) and then eliminates root
cause(s) to avoid future problems
Everyone is on pager duty at some point
Analyses available data – of the operation of the service, of usage /
consumption / business metrics of the service, culture measures, of
development velocity
Encouraged to apply Lean (e.g. Pair Programming, MVP, learning using
metrics and A/B to find out what resonates)
Scrum master rotates among members periodically
Squad Roadmap Planning
Every Sprint / Month
Product
Owner
Focus: Initiative
Ad-hoc
Squad
Members
Squads will prioritise delivery based off a defined roadmap, showing a high level view of what they will
be building and when. This is usually framed by the delivery of a product initiative and will show the
team s component deliverables, grouped by release. Dependencies are called out with estimated
timeframes to mitigate risk to the team.
This roadmap is initially drafted when the initiative is broken down during inception, but is continually
updated after every time box (sprint / month) to report on progress.
• Allows future capacity management and
reporting for the squad
• Shows Epic level deliverables
• Epics prioritised by Technical Product Owner
(with input from squad)
• Grouped by time box (i.e. Month / Sprint)
based on delivery capacity
• Allows re-prioritisation by the product owner
at any point
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Jan Feb Mar Apr May
Feature / Epic Board
Further information: http://bad.tools
Organisational Design: Squads & Delivery Teams
Feb 2019
Austen Bell | The BAD Toolkit Ltd.
34. Next event we will look at…
Align Ideas to
Strategic
Investment
Rapid
Feedback on
the Concept
Understand
the work
Incremental
Delivery
Run & Evolve
VMOST Discovery Inception Delivery Dev Ops
Values &
Culture
Team
Structures
Product Areas Org
Values Squads Tribes Empires
ProcessPeople
