Presentation from Retail’s BIG Show, January 15-17, 2017. DOMINIQUE ESSIG, Chief Experience Officer, Bonobos
MARK STEELE, EVP, Sales, Tulip Retail
BERNARDINE C. WU, CEO, FitForCommerce
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
The right technology can help rapidly unify commerce. Learn how cloud-based solutions on a single platform quickly integrate & improve customer engagement and sales.
JIM BARNES, CEO, Enspire Commerce
Presentation from Retail’s BIG Show, January 15-17, 2017.
JASON CHEN, VP, Retail and Partnerships, WithMe
MINSON CHEN, Business Development Manager, Retail & Entertainment Vertical Business, Samsung Electronics America, Inc.
JOHN HAZEN, SVP, Direct-To-Consumer & Omnichannel, True Religion Apparel, Inc.
DAVID TAKEUCHI, Principal, Ernst & Young
The Bonobos Ninjas Handbook to Customer ServiceDesk
In this recorded webinar, Desk.com rolls up their sleeves and shoots straight with the Bonobos Ninjas asking about their secret sauce to providing world-class customer service and how they gained a competitive edge for their business.
Presentation from Retail’s BIG Show, January 15-17, 2017.
GORDON DAVIDSON, CEO, Cloverleaf
JAMIE GLIDDEN, Dir., North America Retail, Dell Technologies
GABI ZIJDERVELD, CMO, Affectiva
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
The right technology can help rapidly unify commerce. Learn how cloud-based solutions on a single platform quickly integrate & improve customer engagement and sales.
JIM BARNES, CEO, Enspire Commerce
Presentation from Retail’s BIG Show, January 15-17, 2017.
JASON CHEN, VP, Retail and Partnerships, WithMe
MINSON CHEN, Business Development Manager, Retail & Entertainment Vertical Business, Samsung Electronics America, Inc.
JOHN HAZEN, SVP, Direct-To-Consumer & Omnichannel, True Religion Apparel, Inc.
DAVID TAKEUCHI, Principal, Ernst & Young
The Bonobos Ninjas Handbook to Customer ServiceDesk
In this recorded webinar, Desk.com rolls up their sleeves and shoots straight with the Bonobos Ninjas asking about their secret sauce to providing world-class customer service and how they gained a competitive edge for their business.
Presentation from Retail’s BIG Show, January 15-17, 2017.
GORDON DAVIDSON, CEO, Cloverleaf
JAMIE GLIDDEN, Dir., North America Retail, Dell Technologies
GABI ZIJDERVELD, CMO, Affectiva
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
PHIL GEARY, Dir., Marketing and ECommerce, The Entertainer
SARAH TAYLOR, CMO, SmartFocus
ROB WOOD, Head of Online, The Entertainer
Exhibitor Insights session. Monday, January 16, 2017
Creating MEaningful Experiences - Unifying Digital Journeys
Hari Shetty, Wipro'
Dawn Gillis, 7-Eleven, Inc.
George Anderson, RetailWire
Ratnakar Lavu, Kohl's
Exhibitor Insights from Retail's BIG Show 2017. Small Parcel Shipping costs have soared over 35% in the past 5 years. LTL carriers are imposing sharp rate hikes annually. At the same time, Retail customers are hyper sensitive to shipping costs and have come to expect 'free shipping'. How do Retailers stay competitive with their shipping costs?
Retail's BIG Show
January 15-17, 2017
GREG BUZEK, President, IHL Group
JEFF ROSTER, VP, Strategy, IHL Group
DAVID STROBELT, SVP/CIO, Modell’s Sporting Goods
SCOTT EMMONS, Director and Founder, Innovation Lab, The Neiman Marcus Group
Retail's BIG Show
January 15-17, 2017
What's Hiding in Your Point of Sale Data?
Irad Ben-Gal, Stanford University/C-B4
Miki Cisic, C-B4 Analytics
Joe Gauthier, Wesco, Inc.
Presentation from Retail’s BIG Show, January 15-17, 2017. NIKKI BAIRD, Industry Analyst, RSR Research
GRAEME MCVIE, VP and GM, Precima
CHUCK SAMPLE, VP, Insight and Analytics, US Foods, Inc.
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
Gloodoo looks at the impacts the global trends in retail are having on the sector and how these trends are now shaping the retail technology of the future.
Exhibitor Insights: RFID in Fashion Retail: The Key Driver for Delivering Wha...National Retail Federation
Exhibitor Insights Session; RFID in Fashion Retail: The Key Driver for Delivering What Customers Want
Juha Reima, NordicID
Rich Haig, Herman Kay
Paul Murdock, NordicID
What's In Store for In-Store Digital - BWW - 2009Michael Stich
Today’s consumers live in a digital world.
Product reviews, price comparisons, and smart recommendations are their baseline expectations. And consumers are more time-crunched than ever, with leisure time declining from 26 hours per week in 1973 to 16 today according to a recent Harris Poll. With more to do, and less time to do it in, it’s no wonder that today’s consumers demand greater personalization and selection in the products they buy, and more efficiency in how they buy them.
Retailers are working to meet these needs by bringing digital inside the store and are seeking in essence to become a “Digital Concierge” that guides and serves the shopper. However, bringing digital conveniences into the store is a complicated challenge, one that requires the right principles to succeed.
In this presentation, Bridge Worldwide provides a landscape assessment and framework with seven principles for success for Digital In-Store.
The purpose of retail will no longer be to solely convert every customer into a buyer of goods but rather transform them into disciples of the brand itself. To begin a relationship – a dialogue that may play out in any number of buying channels; online, in-store, mobile or elsewhere. It doesn’t matter where purchases take place. What matters is that the consumer falls in LOVE with the brand and shares that love with others. The store maintains the potential to be that emotional center of gravity for the brand.
How Brick & Mortar Retailers Can Beat Amazon at Its Own GameCelect
From NRF BIG Show 2017.
Celect is a cloud-based, predictive analytics SaaS platform that is helping retailers optimize overall inventory portfolios in stores and across the supply chain.
Learn more about how we are doing this at http://www.celect.com
ISPO Academy Munich 2015 - International E-Commerce Strategies for BrandsHenning Heesen
Today´s brands are coping with traditional distributing agreements versus new channels like e-commerce and social media.
Salesupply supports over 350 brands and merchants globally with their e-commerce strategy, fulfillment and marketing activities.
In this presentation, that was presented at the ISPO 2015 in Munich we show the international challenges of brands, examples of good and bad web shops and 3 e-commerce strategies that brands can adapt to monetize their existing brand value or grow international.
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
PHIL GEARY, Dir., Marketing and ECommerce, The Entertainer
SARAH TAYLOR, CMO, SmartFocus
ROB WOOD, Head of Online, The Entertainer
Exhibitor Insights session. Monday, January 16, 2017
Creating MEaningful Experiences - Unifying Digital Journeys
Hari Shetty, Wipro'
Dawn Gillis, 7-Eleven, Inc.
George Anderson, RetailWire
Ratnakar Lavu, Kohl's
Exhibitor Insights from Retail's BIG Show 2017. Small Parcel Shipping costs have soared over 35% in the past 5 years. LTL carriers are imposing sharp rate hikes annually. At the same time, Retail customers are hyper sensitive to shipping costs and have come to expect 'free shipping'. How do Retailers stay competitive with their shipping costs?
Retail's BIG Show
January 15-17, 2017
GREG BUZEK, President, IHL Group
JEFF ROSTER, VP, Strategy, IHL Group
DAVID STROBELT, SVP/CIO, Modell’s Sporting Goods
SCOTT EMMONS, Director and Founder, Innovation Lab, The Neiman Marcus Group
Retail's BIG Show
January 15-17, 2017
What's Hiding in Your Point of Sale Data?
Irad Ben-Gal, Stanford University/C-B4
Miki Cisic, C-B4 Analytics
Joe Gauthier, Wesco, Inc.
Presentation from Retail’s BIG Show, January 15-17, 2017. NIKKI BAIRD, Industry Analyst, RSR Research
GRAEME MCVIE, VP and GM, Precima
CHUCK SAMPLE, VP, Insight and Analytics, US Foods, Inc.
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
Gloodoo looks at the impacts the global trends in retail are having on the sector and how these trends are now shaping the retail technology of the future.
Exhibitor Insights: RFID in Fashion Retail: The Key Driver for Delivering Wha...National Retail Federation
Exhibitor Insights Session; RFID in Fashion Retail: The Key Driver for Delivering What Customers Want
Juha Reima, NordicID
Rich Haig, Herman Kay
Paul Murdock, NordicID
What's In Store for In-Store Digital - BWW - 2009Michael Stich
Today’s consumers live in a digital world.
Product reviews, price comparisons, and smart recommendations are their baseline expectations. And consumers are more time-crunched than ever, with leisure time declining from 26 hours per week in 1973 to 16 today according to a recent Harris Poll. With more to do, and less time to do it in, it’s no wonder that today’s consumers demand greater personalization and selection in the products they buy, and more efficiency in how they buy them.
Retailers are working to meet these needs by bringing digital inside the store and are seeking in essence to become a “Digital Concierge” that guides and serves the shopper. However, bringing digital conveniences into the store is a complicated challenge, one that requires the right principles to succeed.
In this presentation, Bridge Worldwide provides a landscape assessment and framework with seven principles for success for Digital In-Store.
The purpose of retail will no longer be to solely convert every customer into a buyer of goods but rather transform them into disciples of the brand itself. To begin a relationship – a dialogue that may play out in any number of buying channels; online, in-store, mobile or elsewhere. It doesn’t matter where purchases take place. What matters is that the consumer falls in LOVE with the brand and shares that love with others. The store maintains the potential to be that emotional center of gravity for the brand.
How Brick & Mortar Retailers Can Beat Amazon at Its Own GameCelect
From NRF BIG Show 2017.
Celect is a cloud-based, predictive analytics SaaS platform that is helping retailers optimize overall inventory portfolios in stores and across the supply chain.
Learn more about how we are doing this at http://www.celect.com
ISPO Academy Munich 2015 - International E-Commerce Strategies for BrandsHenning Heesen
Today´s brands are coping with traditional distributing agreements versus new channels like e-commerce and social media.
Salesupply supports over 350 brands and merchants globally with their e-commerce strategy, fulfillment and marketing activities.
In this presentation, that was presented at the ISPO 2015 in Munich we show the international challenges of brands, examples of good and bad web shops and 3 e-commerce strategies that brands can adapt to monetize their existing brand value or grow international.
Your customers are interacting with your brand in new ways every day. Are you engaging with them in their channel of choice? Join us to discuss the ins and outs of developing a cross-channel customer journey. You’ll hear success stories as well as best practices for developing a cross-channel experience that’s right for your customer.
I'M A MARKETER, HOW CAN I JUSTIFY MARKETING ROI [INBOUND 2014]HubSpot
Marketing ROI is more important today then it ever has been. Did you know that Marketing is now a fundamental driver of IT purchasing, and that trend shows no signs of stopping –or even slowing down –any time soon? In fact, Gartner analyst Laura McLellan predicted that by 2017, CMOs will spend more on IT than their counterpart CIOs. The evidence is mounting on how smart B2B marketing executives are connecting to revenue, transforming marketing from a cost to a revenue center, and in the process, helping their organizations outgrow their competition. As we all well know, a marketer's job doesn't stop at lead generation. Have you ever wondered what marketing analytics are important to measure, what will the executive team look for? Will I have a strategy and plan to improve revenue when I’m asked? This session Kim Walsh will leave you with key insights on how to be part of the revenue conversations and justify your marketing ROI.
This 4 step approach is designed to help an intrapreneur to study a new market, to deep dive into customer’s mind, to build minimum viable product (MVP) concept, to launch pilot test and to measure customer’s feedback
Is your 2015 digital strategy world class? 10 tips to get you startedLead Forensics
Lead Forensics CMO Lisa shares her tips on building a world class digital marketing strategy. Understand how you can maximize your online campaigns to see outstanding B2B marketing results, fueling your B2B sales pipeline with new business opportunities and seeing positive ROI.
Palestra Marta Dalton no Fórum E-Commerce Brasil 2018Júlia Rondinelli
Ex-diretora de e-commerce da Coca Cola, Marta Dalton, palestrou sobre as estratégias do e-commerce B2B e as principais oportunidades do setor nos próximos anos.
Visual Merchandising guidelines and playbooks, get ahead in retailJosh Hansen
This purpose of this presentation is to show the value of creating visual merchandising guidelines or playbooks and how photorealistic renders are the best way to present examples in the guidebooks.
If you are looking to create presentation guidelines or would like to see examples of what they look like, then this presentation will benefit you.
Ask a business owner about marketing and they’ll usually tell you about their need to update their website, gets to grips with social media or create a new brochure.
If your marketing isn’t as effective at generating leads as you’d like it to be, this webinar is for you. Gill Hutchinson of Aardvark Marketing shares a process they use with clients to identify areas that can be improved.
Pop-up stores are seeing a renaissance in the retail world, and for good reason. Their flexibility and benefits are appealing to retailers and brands of all sizes, growth phases, and maturity. They can serve as solutions to some of retail's biggest challenges: entry into physical retail, expansion of existing physical retail, reaching new customers, and driving engagement and loyalty.
For more information on the considerations and critical success factors when developing a pop-up strategy, read the Boundaryless Commerce: POP-UP RETAIL Focus Report.
The most successful eCommerce businesses turn a higher percentage of first-time purchasers into long-time, high LTV, all-star customers. Those all-star customers drive referrals, brand awareness, revenue, and growth!
But how do they do it? It comes down understanding your customer by creating granular segments and creating highly targeted interactions with them.
Kissmetrics for eCommerce integrates seamlessly with Shopify to give you the insights you need to turn more one time purchasers into all-stars and power growth!
Crawl, Walk, Run with Account-Based MarketingSangram Vajre
How do you get started with account-based marketing, then fully execute ABM at scale? In this webinar, Sangram Vajre from Terminus teamed up with Dialpad, LookBook HQ, and Lattice Engines to discuss the steps for successful ABM campaigns.
Similar to How Bonobos is Driving the Omnichannel Vision with mPOS and Clienteling (20)
NRF 2024 Presentation
Sunday, January 14 2024
Darin Detwiler, Detwiler Consulting Group, LLC
Dean Hornsby, BluLine Solutions, LLC
Rick Schlenker, Logile, Inc.
Christopher Schlichting, Coborn’s Inc.
Presentation at NRF Nexus 2023
July 11, 2023
Debjani Deb, CEO & Co-Founder
Session AI
Amanda Hall, Director of Pricing Strategy & Analytics
Ashley Global Retail
Presentation from NRF 2023: Retail’s Big Show.
Michelle Evans, Global Lead of Retail and Digital Consumer Insights, Euromonitor International
Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.
Data-driven site selection: How understanding consumer movement drives Little...National Retail Federation
Presentation from NRF 2023: Retail's Big Show
Brad Puckett, Little Caesars
Cate Zovod, Near
When it comes to opening a new QSR location, the decision around site selection is critical — and the wrong decision can be extremely costly. For a QSR looking to significantly expand to new locations, the stakes are even higher. Founded in 1959, Little Caesars has been a popular pizza chain in the U.S. for decades. Having successfully responded to new consumer behavior in recent years, the chain is poised for rapid expansion across the U.S. and other growing markets like Canada and Mexico. With a goal to maximize ROI on the new locations, the company had to identify and prioritize sites for their new stores in a smart and scalable way. Learn how they turned to human movement data to empower teams in the U.S. and internationally to create a strategic expansion plan.
Presentation from NRF 2023: Retail's Big Show
Lee Peterson, WD Partners
Seana Strawn, IKEA US
Resale is ecologically beneficial, applies to many types of merchandise and is on-trend, but we are finding that the resale of goods online isn't as profitable as in store--think photo shoot, double ship and repackaging of items. So if done right at store level, can resale be more profitable, increase foot traffic with unique offerings, and boost customer loyalty? Learn from IKEA about their in-store resale experience, hear exclusive research from WD Partners and see visual renderings that show how areas of resale can be executed in several types of merchandise categories.
Presentation from NRF 2023: Retail's Big Show
Cam Avent, Union Square Hospitality Group
Kelly MacPherson, Union Square Hospitality Group
Morgan Wiley, Union Square Hospitality Group
In this session, we will have an interactive discussion outlining best practices for infusing data-driven decision making into an organization’s DNA: driving bottom-line results, personalizing and elevating the guest experience, and creating a workplace that inspires and retains high performers. We will share best practices on how to put the right numbers with the right context in the right hands, and how to craft optimal employee and guest experiences by leveraging analytics.
Presentation from NRF 2023: Retail's Big Show
James Boushka, Aramark
Time. The precious resource so few restauranteurs and hospitality veterans have. From preparation and production to serving guests to paying invoices, there are no shortage of mundane tasks essential to a well-functioning restaurant. Rising labor costs, guest demand for speed, and shrinking profit margins are propelling the industry to embrace automation as a marker for impactful success. Discover the trends and challenge your operational model to create experiences where humans and automation work together.
Retail Media Networks: How the physical store will power their next phase of ...National Retail Federation
Presentation from NRF 2023: Retail's Big Show
Kristi Argyilan, Albertsons Media Collective
Aaron Dunford, Nordstrom
Andrew Lipsman, Insider Intelligence
Retail media is disrupting the digital advertising industry and creating new high-margin revenue streams for retailers. The opportunity behind this fast-growing $40 billion US market is significant, with brands eager to capitalize on retailer first-party data to reach shoppers with relevant advertising experiences. In this session with retail media leaders, we examine how retail media networks are evolving to meet consumers shopping behaviors wherever they are, whether that be in-store or online.
Presentation from NRF 2023: Retail's Big Show
Adam Braun, Illinois Attorney General's Office
David Johnston, National Retail Federation
Millie Kresevich, EssilorLuxottica
Maria Michel-Manzo, Homeland Security Investigations
Organized retail crime (ORC) is a growing threat to retailers of all sizes, is imperiling employee and customer safety, and is hurting companies’ financial performance. This session will highlight how ORC threats are evolving, how law enforcement and retailers can work together more effectively on ORC investigations, and what NRF is doing to support legislation and industry initiatives that will help to counter ORC.
Voice in retail: It speaks, it listens, it’s impacting our real world businessesNational Retail Federation
Presentation from NRF 2023: Retail's Big Show
Glenn Allison, Tractor Supply Company
Donald Buckley, Lullaboo Studios,
Treehouse Consulting, LLC
Vicki Cantrell, Vendors in Partnership LLC
Mirko Saul, Schwarz Digital GmbH & Co. KG
You may know it as smart speaker, or the voice that tells jokes to your kids. You may think it’s a marketing channel, or only available through Big Tech.
Think again. A number of leading retailers know conversational artificial intelligence – voice assistance -- as a technology that is creating operational efficiencies (from warehouse to store), aiding employee retention, and lifting brand affinity. A technology that’s not only on the roadmap, but in implementation. (And in ways you may not expect.)
Join industry leader Vicki Cantrell and top executives from retail and entertainment as she pulls back the covers on the value of voice and retail, and explores the questions you’d ask: what’s real, what’s not, and what’s next? Where and how is this better than what we’re doing now? How do we protect the privacy of our customers – and our own data? How do we get started, and with whom?
Presentation from NRF 2023: Retail's Big Show
Ira Kalish, Deloitte Touche Tohmatsu Ltd.
In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.
5. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Not just stocking shelves, looking for products, ringing customers up… they also have to
be digitally-connected personal shoppers, fulfillment specialists, brand champions,
customer advocates, and service agents.
Expectations of Today’s Sales Associate
–
6. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Findings from the NRF-FFC Omnichannel Retail Index 2016
63%of retailers empower sales associates to
look up items online or from another store if the
item is not available.
61%of retailers offer buy in store and
ship anywhere.
32%of retailers offer the ability to buy
online and pick up in store.
What We’re Seeing and Hearing
7. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Omnichannel and Digital
Marketing
Data/Analytics-based
Customer segmentation
Personalization
Single View of the Customer
Cross-Channel
Enablement
Data: Master Data
Management, CRM, BI
Order Management,
Inventory look-up
Operations: Ent Inventory,
Fulfillment, Store Ops
Omnichannel Customer
Experience
Merchandising
Store / Site / Mobile / Social /
Wholesale / etc. Experience
Content and Context
Customer Service
“Personalization is the New Omnichannel”
–
Knowing her interests
to prove relevancy.
Knowing her preferences.
Helping her find it quickly.
Wherever, however,
whenever she wants.
Mastering Omnichannel
8. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Strategy, business model, and tactics must reflect your omnichannel aspirations.
• Understand your customer - what channel does your target customers prefer to
research, browse, and purchase in?
• Conduct gap analysis between current customer journey and the ideal shopping
experience
• Invest deliberately in table stakes vs. best practices vs. innovation
• Test, adjust, test, adjust…
Thrilling Your Customer
–
13. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
12
Leveraging technology to reduce hassle
The Guideshop Point of Sale
• Due to rapid store growth Bonobos needed a way to enable Guides with the tools
necessary to serve the customer
• Launched POS with the goal of a smoother and more customer-friendly shopping journey
• Guides use one tool for from the onset of an appointment, through shopping the catalog,
checkout, and post appointment follow up
• Integrated customer profile and account across all channels and devices
Pilot Jan 2016, rolling out to all stores in April 2016
15. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
So, what’s the next evolution of clienteling?
Extending the relationship between Guide and customer beyond 4 walls to:
• Create an easier process to following up with customers
• Increase in-store and at-home conversions
• Enable “standardized” communications with clients
Clienteling Key Features
1. Customer Information: view past shopping history, style preferences, and notes
2. Top Customer: view and access the last 100 customers captured
3. Client Follow-Ups: consolidated messaging history and standardized best practices on
communication cadences
4. Store Associate Performance: associate, conversion, traffic, and loyalty metrics