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STRATEGIES THAT 
SELL 
How Alibaba sales Hit $9.3 bn on 11/11 
NYU Competitive Strategy Class Individual Presentation 
Prof. Tariq Khan 
Presented By Elsa (Ying) Wang 
@elsamushroomgir yw1449@nyu.edu
AGENDA 
BACKGROUND 
SITUATION ANALYSIS 
STRATEGY 
RESULTS
BACKGROUND 
What is Alibaba? 
What happened on 11/11?
WHAT IS ALIBABA? 
“It is a marketplace, search engine and bank, all in one.”
The Largest IPO ever 
Raised $25 Billion
“I never thought the money I have belongs to me. 
It belongs to society.” 
-Jack Ma
MISSION 
VISION 
To make it easy to do business 
anywhere 
To build the future 
infrastructure of commerce
11/11 
“Singles Day ” or 
”Anti-Valentines Day ” 
Online shopping festival
SITUATION ANALYSIS 
SWOT 
Persona
WEAKNESSES 
Credibility 
Service 
Price 
Alipay and Taobao’s support 
STRENGTHS
PERSONA 
Alice 
24 
Single 
Teller @ Bank, moderate income 
Active online, 1400+ followers @weibo 
Busy, time crunch 
Smart, price matching 
Spent ¥30,000 online last year
STRATEGY 
Social Media 
Promotion
STRATEGY 
BIGGEST Sale 
Annually, 
only ONE DAY 
#Mydouble11 Fightting!
SOCIAL MEDIA BUZZ 
“Is 11.11 really cheaper?” 
“Reveal” the real sale 
“What should we buy on 
11/11?” 
Recommendation lists went 
viral 
Mysterious Gifts
PROMOTION 
First, dig holes in users’ 
pockets 
Win bonus for filling Alipay 
Accounts 
someone won ¥100 bonus money after filling ¥300 
“It’s stupid to put your money in your savings account. Even though 
the chance to win the bonus is really small due to the large volume 
of accounts, there is nothing to lose if you don’t win one. ”
PROMOTION 
Hourly Sec-kill Product 
Over 90% off 
Samsung 4G memory card ¥1.9 = 30cents
OTHERS 
Physical stores 
embrace 11.11 
Celebrities’ picked 
Coupons
RESULTS
RESULTS 
Sold $9.3 billion, 
42.6% were payed by 
mobile devices. 
Broke two Guinness 
World records 
Most (1,894,867) mobile phones sold in 
a single online platform in 24 hours 
Highest online retail sales ($9.3 billion) 
in 24 hours in a single company 
Heavenly Cat 
Money Cat
Thanks! 
Feel free to ask me if you have any questions 
about digital marketing, SEO/SEM, business in 
China. 
@elsamushroomgir yw1449@nyu.edu 
www.linkedin.com/in/elsawangnyu/
REFERENCE 
http://www.forbes.com/sites/ryanmac/2014/09/22/alibaba-claims- 
title-for-largest-global-ipo-ever-with-extra-share-sales/ 
http://projects.wsj.com/alibaba/ 
http://tech.sina.com.cn/i/2014-11-11/03309778862.shtml 
http://www.marketwatch.com/story/alibabas-singles-day-bigger- 
than-black-friday-2014-11-10 
http://www.zhihu.com/question/20573715/answer/20006203

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