The Performance Management for LCPs Webinar PPT

1. DISCLAIMER
Hosting
effective
performance
conversations
is
more
an
art
than
a
technique
or
a
technology.
One
of
the
linguistic
tools
to
use
as
you
develop
your
own
practice!

2. We are used to thinking
that language describes
how things are.

3. We have always used language
to get things done and
achieve results!

4. promise?
What is a

5. The action of
MAKING THE REQUEST
(if it is effective),
generates the desired response and
future action from others.

6. REQUEST + ACCEPTANCE
=
PROMISE

7. The issues of
MUTUAL UNDERSTANDING
and
SHARED MEANING
are central to making
effective requests.

8. NEGOTIATION
EXECUTIONACCEPTANCE
PREPARATION
Diagnostic
Context Creation
REQUEST

9. NEGOTIATION
EXECUTIONACCEPTANCE
PREPARATION
Goal Setting
Conditions of
Satisfaction
Concerns of both
sides
AGREE

10. NEGOTIATION
EXECUTIONACCEPTANCE
PREPARATION
DECLARATION OF FULFILMENT
Performance
Co-active
Conversations

11. NEGOTIATION
EXECUTIONACCEPTANCE
PREPARATION
DECLARATION OF
SATISFACTION
Assessment
Declaration of
Completion

12. 1. Apologize
2. Compensation
3. Openness to new request
4. Re-start the cycle
BREAKDOWNS

13. 1. Not making requests
2. Living with unexpressed expectations
3. Making unclear requests
4. Not observing the mood of requesting
5. Promising even when you aren’t clear what was requested
6. Not declining requests
7. Breaking promises without taking care: undermining trust
7 REQUESTS VIRUSES!

14. YOU?
How
are
you
going
to
improve
the
way
you
host
performance
conversations?
What,
from
what
we
have
explored
today,
has
trigger
deep
thoughts
on
you?

15. http://facebook.com/page.DeyDos