Hosted PBX: Ten Benefits VoIP Services Can Provide Schools

1 Copyright 2016 FairPoint Communications
Hosted PBX
10 Benefits VoIP Services Can Provide Schools

Voice Services
Voice services based on
VoIP technology can provide
schools with:
• A next-gen, versatile
communications solution
• Increased functionality
• Opportunity to save capital
• Performance, reliability and
security enhancements

10 Benefits VoIP Services Can
Provide Schools
Ten Benefits VoIP Services Can Provide Schools

1. Inherent Disaster Recovery
• Alternate routing of calls can be pre-
provisioned per customer request
• Web portal controls allow for immediate
custom routing options over any internet
connection.
• Most router and gateway configurations
support intra-device survivability, meaning
in the event transport service is lost; local
site, station to station calling will continue to
be supported.
• Multiple Managed Devices at a single site,
are available for warm standby applications
• Backup provisioning models are available
4

2. User and Admin Web Portals
5
• Web Portal considerations:
• Individual user Dashboard functionality.
• Business Group Administrator Portal
capabilities
• Endpoint provisioning capabilities and
upgrade support

User Dashboard - Example

Customer BG Administration
Administration Web interface functionality to
consider:
1. Customize phone configurations
2. Perform moves and changes
3. MLHG management
4. Create and manage authorization codes
5. Create and manage call pick-up groups
6. Manage music on hold
7. Download call logs

BG Admin Web Interface - Example

Self Serve Phone Provisioning

3. Conferencing
• Ad Hoc Conferencing — Is a Moderator web GUI
interface available for greater functionality and control
such as:
• Dial In or Dial Out — Schedule a meeting where
participants dial in at a specific time or add participants
on-the-fly by dialing out during the conference
• Roll Call and Lock — Take a roll call of all
conference participants and then lock the conference
room when everyone is present to enhance security
and prevent interruptions.
• Real-time Participant List Updates – See who is on
the call at any time.
• Conference Recording — Start recording through a
phone prompt or use the Web interface. The
recording will be available in .wav format for download
through the moderator web interface.
• Muting — Mute all participants for an important
announcement or mute selectively as needed.

Audio Conferencing GUI - Example

4. Auto Attendants
• Are auto attendant options
available?
• Can they be accessed and
provisioned via a web portal
GUI?
• Do they provide multiple tree
levels?
• Do they support your needs for
multiple schedules. Time of day,
day of week, special days
routing?

Auto Attendant - Examples
Caller Options to consider
• Direct callers to appropriate employee or
department 24/7
• Listen to recorded messages
• Transfer to specific departments or individuals -
including the ability to dial by extension or dial by
name
• Transfer directly to a voice mail account and leave
a message
• Easy to set up and use
• Route calls based on time of day/day of week or
use a single menu at all times
• Single/Multi menu levels available?
• How robust are scheduling options?
• Multiple menu levels?

5. Mobility Applications
Things to consider:
• Can Remote/Mobile workers be
supported?
• Can PC softcients be deployed
in the offering?
• Are Mobile smart phone and
tablet softclients available?
• Are these clients fully integrated
to your solution?

Desktop / Laptop
PC client considerations:
• Seamless integration to your business group?
• Subscription-based soft phone client computer
application?
• Make and receive calls directly from laptop or
PC with the same phone number?
• Option to automatically launch when PC or
laptop turns on or launch it when needed?
• Same numbers and line features as desk
phone?
• Easily download application from a Web
portal?

Mobile Smartphone, Tablets
Mobile client considerations:
• Can application run on iPhone and Android devices?
• Does it integrates your Hosted PBX service onto your
mobile device?
• Can you make calls using your business line caller ID
from any device?
• Can you move calls from your desk phone phone to
your mobile devices?
• Is call jump available (Move calls to other phones
without hanging up)?
• Click to dial contact list?
• Call history of Hosted PBX line?

6. Seamless Integration
Integration considerations:
• Can all you sites be connected
together? Is toll free extension
dialing between sites supported?
• Who owns the network that delivers
your service to your locations?
• How many different vendor platforms
support the various applications that
support your services?
• Is single provider for all data and
voice needs with single vendor
billing important to you? One hand to
shake.

7. Installation and Support
Installation and support considerations:
• Is professional installation included /
available?
• How is equipment maintained and by who?
• What are your maintenance costs?
• How is equipment replacement handled,
what is the MTTR expected.
• Where are technical resources located and
how many are they?
• Is their an assigned sales and support team
available?
• Is trouble support 24/7/365?

8. Training
Training considerations:
• Is professional training for administrators
and all users included?
• Do trainers assist in setting up advanced
administrative applications such as Auto
Attendants and service portals?
• Is a full compliment or application and
services reference documentation
available on line?
• Is a qualified help desk available around
the clock if needed?

9. Features
Are the all the features to support your varied needs
included or available?
Unlimited local calling
Caller waiting ID with name
3-way calling and call transfer
Call hold and call pick-up groups
Call hold and call pick-up groups
Speech to text transcription of voice mail
Integrated visual voice mail and fax mail inbox …….?

10. Value of Time, Money and Resources
Service value considerations:
• What are your budget resources? What
are your upfront, and expected monthly
costs.
• What are all installation, maintenance and
support costs? What is your total cot of
ownership for the term?
• Are there existing resources that could be
freed to support other business related
needs, that a hosted solution could free
up?
• How robust is your vendors network? Is
software kept current?
• Does your vendor have the resources to
support you?

Drivers for HPBX in our Schools
• Administration concerns
• Equipment that is "end-of-life" and difficult to support
• Limited budget for new equipment and upgrades
• Costly support for current system
• Current equipment won’t support functionality to meet
business needs or growth
• Poor customer service from present provider
• Increase productivity of remote and mobile workers
• Improve customer perception and experience

Drivers for HPBX in our Schools
• IT/Network Manager concerns
• Time spent supporting basic voice/Internet service vs.. other
critical IT tasks.
• Reliance on vendor which delays response times for simple
MACD’s
• Truck rolls to remote locations for support
• Difficulty in managing separate equipment/networks/vendors,
especially when a problem arises.
• Issues supporting the existing system or phones
• Current system won’t support needed functionality to meet
business needs

Thank you
For more information about FairPoint Communications’ E-Rate program, please visit:
www.fairpoint.com/E-Rate
THANK YOU

Hosted PBX: Ten Benefits VoIP Services Can Provide Schools

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