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What's new in Mitel MiCollab 7.0?

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In October 2015 Mitel released their new MiCollab 7.0 release. Lots of new features, Mitel's flagship Unified Communications solution continues to be filled with valuable enhancements

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What's new in Mitel MiCollab 7.0?

  1. 1. Mitel MiCollab Release 7.0 UK Mitel Partner - Denwa T. 0330 333 7323 www.denwa.co.uk/cloud-telephony OCT 2015
  2. 2. | ©2015 Mitel. Proprietary and Confidential. Business Challenges • More than ever employees within a business are global and/or virtual • Multinational, remote working, on the road for business • Even teams that need to work closely may not physically be located in the same space • Virtual teams in different offices • Opposite ends of the building • Sometimes work from home • Outside partners and contractors 2
  3. 3. | ©2015 Mitel. Proprietary and Confidential. Business Challenges 3 Global Business Mobility / BYOD Cloud / Virtualization Team Working / Social Customer Satisfaction Compliance YOU
  4. 4. | ©2015 Mitel. Proprietary and Confidential. Business Challenges • Work from any location, on any device or network • The ability to do more with less • Communications solutions that adapt to the needs of individuals and organizations • Not the other way around • The ability to integrate best-in-class technologies and devices • Without introducing complexity 4
  5. 5. | ©2015 Mitel. Proprietary and Confidential. Simple Choices Innovation DeviceSoftwareInfrastructure Regardless of the size of your business or business vertical you operate in, Mitel is a clear choice. 5
  6. 6. | ©2015 Mitel. Proprietary and Confidential. MiCollab 6 Video Conference Never miss those important calls Quickly find the right person to help Share documents and get work done faster Choose your device Cloud Premise
  7. 7. | ©2015 Mitel. Proprietary and Confidential. Business Reporting MiCollab – Value for Business • One product • One server • One management view • One point of control • One place to access all communication tools MiCollab 7
  8. 8. | ©2015 Mitel. Proprietary and Confidential. MiCollab MiCollab – Value for Users • Access at any time • Access from anywhere • Access on any device – mobile device to desktop An in-office experience from anywhere 8
  9. 9. | ©2015 Mitel. Proprietary and Confidential. MiCollab Overview 9
  10. 10. | ©2015 Mitel. Proprietary and Confidential. Unified Communications 10
  11. 11. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client • Single access point to business communications and collaboration solutions • Enhanced effectiveness of “in the moment” communications • Unified Communications (UC) clients to address various user needs • Mobile UC (mobile first design) • Desktop UC • Basic Telephony • Softphone 11
  12. 12. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client • MiCollab Client single point of access for: • Rich presence information • Instant Messaging • Dynamic Status • Corporate Directory Access • Click –to-Call • Collaboration • Call History • Softphone • Visual Voicemail • Point-to-Point Video 12
  13. 13. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Presence • Instant view of colleague availability • Telephony Presence • Instant Messaging (IM) Presence • Video Calling Presence • Better than live communications – that enhances productivity • Reduces telephone tag with colleagues • Enhances first-call resolution • Improves employee workflow effectiveness • Determine best alternative method for connecting with colleagues 13
  14. 14. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Dynamic Status • Manage UC preferences and interaction routing • Presence • Call routing • IM + Video calling availability • Advisory messages • Easily update status on the move • Desktop client • Web portal • Mobile client • Automatically based on calendar integration • Provide preferential treatment • Treat calls from a specific contact differently from their current Dynamic Status 14
  15. 15. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Instant Messaging • Secure Instant Messaging (IM) providing a non-intrusive way to connect • Ability to escalate from IM to another interaction mode • Drag-and-drop file transfer • Tag a user to monitor login • Multi-user chat • Chat logging • Intuitive interface includes • Far-end typing • Emoticons • Display picture 15
  16. 16. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Visual Voice Mail • Powered by MiCollab – Unified Messaging (UM) • Integrated tab within client • View voice mail details (type, caller, time, duration, presence info) • View presence and calendar information of the person who left the voice mail • Click to call, instant message, email, or conference • Play & delete voice messages • Send voice mail 16
  17. 17. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Point-to-Point Video • Easily launch an internal video call from corporate contacts list • Video presence (status icon) availability • Enable video for Dynamic Status • Escalate to video call from desktop voice and IM windows • Video calling via mobile softphone 17
  18. 18. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Collaboration • MiCollab – Audio, Web, and Video Collaboration • Click to escalate from in-call window or IM (chat) window to web collaboration • Easy access to team collaboration with colleagues, clients, & partners • Quick launch from MiCollab Client main window • Select multiple users from contacts list for conference • Access scheduled conferences • Email external participants for access 18
  19. 19. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client – HD Video 19 • Mitel has an OEM agreement with Vidyo that allows for Integration with Vidyo solutions • Users can join video conference session and see video from any end-user end-point – Vidyo meeting room, MiCollab client, MiVoice Video Unit
  20. 20. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client – UC For All • MiCollab Client offers a zero cost client providing UC for everyone • Addresses basic UC needs within a business • Windows and web client • Basic contact management • Click-to-call to corporate contacts • Instant Messaging 20
  21. 21. | ©2015 Mitel. Proprietary and Confidential. MiCollab Client - Console • Ideal for employees who requires their phone / PC to conduct tasks outside of call answering • Designed for environments where Attendant, Receptionist has multiple job functions • Presence view for quick identification of colleagues available to take the call • Console option for softphone-only environment 21
  22. 22. | ©2015 Mitel. Proprietary and Confidential. Mobility 22
  23. 23. | ©2015 Mitel. Proprietary and Confidential. MiCollab and Mobility • MiCollab designed with a “Mobile First” approach • MiCollab provides an in-office experience – regardless of location • Provides a single identity across all devices and media • Support ‘consumerization’ of IT with Bring Your Own Device • Improve customer service, employee responsiveness, and business on the go 23
  24. 24. | ©2015 Mitel. Proprietary and Confidential. MiCollab - Mobile Client • MiCollab “mobile-first” client offers widest support of mobile devices • iOS, Android, Windows Phone 8, & BB10 Smartphones • iOS & Android Tablets • SIP softphone for Wi-Fi calling • Provides dynamic presence information while mobile • Access to core UC features: • Instant Messaging • Visual Voicemail • Access to Corporate Directory information • Mobile Video H.264 (Android & iOS) • Move Calls between Desktop, Cell and SIP Mobile Softphone 24
  25. 25. | ©2015 Mitel. Proprietary and Confidential. MiCollab - Teleworking • Provides the in-office experience remote workers need • Enables remote employees to connect securely – SIP Softphones or Desk Phone • Seamless access to the communication capabilities of head office • Uses the same voice mail, conferencing and corporate features as in-office colleagues 25
  26. 26. | ©2015 Mitel. Proprietary and Confidential. Collaboration 26
  27. 27. | ©2015 Mitel. Proprietary and Confidential. MiCollab Audio, Web and Video Conferencing • Comprehensive audio, video, and web collaboration services • Scheduled or on-the-fly conferences • Flexible user-interface • Easy desktop and application sharing • Multi-point video collaboration • Web-based collaboration viewer 27
  28. 28. | ©2015 Mitel. Proprietary and Confidential. MiCollab Audio, Web and Video Conferencing • Access directly within MiCollab Client, via MiCollab Web Portal or via MiCollab audio, web, and video desktop client • Escalate from MiCollab Client active call or IM window • Or via drop down menu within MiCollab Client • Easy access to team collaboration with colleagues, clients, & partners • Select multiple users from contacts list for conference • Access scheduled conferences • Email external participants for access 28
  29. 29. | ©2015 Mitel. Proprietary and Confidential. • MiCollab audio conferencing services support for up to 300 participants in a single conference • Participants can interact with others via secure Instant Messaging • Private & Public • Enhance audio conference with desktop and application sharing • Conferences can be recorded for future playback MiCollab – Audio Conferencing 29
  30. 30. | ©2015 Mitel. Proprietary and Confidential. MiCollab – Web Collaboration 30 • MiCollab web collaboration services support 300 participants in a single conference • Spontaneously share content and data files of any kind • Presentations, spreadsheets, videos, and white boarding • Eliminate costly hosted services expenses • Reduce travel expenses • Conduct interactive online meetings and training sessions • Use lecture mode tools – questions & polling
  31. 31. | ©2015 Mitel. Proprietary and Confidential. MiCollab – Web-based Collaboration Viewer • Expanded reach to external participants and those on the move • No need for client application • View sessions via mobile devices • Leader can monitor who joins or drops • Web Viewer participants can: • View shared materials • Raise hand to ask a question • Communicate through public chat • Express opinion with a thumbs up or down 31
  32. 32. | ©2015 Mitel. Proprietary and Confidential. MiCollab – Video Conferencing • Enhance audio conference / collaboration sessions with “face-to-face” interaction • Beneficial with remote-based or mobile workers • No need to schedule in advance • Broadcast live video using a standard PC webcam • Up to eight (8) participants can participate 32
  33. 33. | ©2015 Mitel. Proprietary and Confidential. Unified Messaging 33
  34. 34. | ©2015 Mitel. Proprietary and Confidential. MiCollab - Unified Messaging • Comprehensive Voice and Unified Messaging solution • Voice, fax, text and email messages synchronized in one place • Inbound / Outbound Fax messaging from your desktop • Multiple secure message access options • Integration with Lotus Notes® , Microsoft® Outlook or Novell® GroupWise® • Standard UM integrations to hosted email services such as Office 365, Hosted Exchange, Google Mail and Zimbra • Advanced UM integration with Google Mail 34
  35. 35. | ©2015 Mitel. Proprietary and Confidential. MiCollab Deployment Overview 35
  36. 36. | ©2015 Mitel. Proprietary and Confidential. MiCollab - Flexible Deployment Options • Multiple deployment options • On-premise (software only) • Virtual (vSphere / Hyper V) • Multiple MiVoice integrations • MiVoice MX-ONE • MiVoice Business • MiVoice Office 250 • MiVoice 5000 • MiVoice Business Express • Integrated as a single product deployment – one virtual appliance! • Rich Unified Communications Solution for up to 500 users 36
  37. 37. | ©2015 Mitel. Proprietary and Confidential. MiCollab - UC Server Federation • Provides extended Instant Message capabilities for MiCollab Client users • Instant Message presence • Point-to-Point chat • Establishes communication path between a single UC Server & one or more IM servers within an organization • Available for: • Microsoft Lync 2010 & 2013 • IBM® Lotus Sametime® Server • Delivers increased scalability 37
  38. 38. | ©2015 Mitel. Proprietary and Confidential. MiCollab - Cloud Services Integration • Out of the box integration into Google® and Office 365 ® • IM and Presence support for Google® integration • Allows end users to communicate with their ‘Tool Of Choice’* • Calendar integration for Dynamic Status management • Contact integration to the users most frequent contacts *requires federation with Google 38
  39. 39. | ©2015 Mitel. Proprietary and Confidential. MiCollab - Value of Virtualization • MiCollab can be deployed within virtualized environments • Consolidate applications in the data center • VMware vSphere and Hyper V support • Provides the following business benefits: • Operational savings • Manage UCC like any other app in your datacenter • Reduced server hardware, and power consumption • Business Continuity for the business • Risk mitigation via the high availability tools available in a VMware or Hyper-V environment • Can be deployed in VMware vSphere™ virtual data centers. 39
  40. 40. | ©2015 Mitel. Proprietary and Confidential. MiCollab – UCC Bundles UCC ENTRY UCC STANDARD UCC PREMIUM Voicemail / UM    Mobile Phone Integration- Multiple devices Up to 2 Devices Up to 4 Devices Up to 4 Devices Instant Messaging    Presence - IM / Voice    PC Desktop / Web Client    Enhanced Client capabilities: Dynamic Status, Call Handoff, Ad-hoc Collab, Calendar integration -   Mobile Client O 50% off, with Entry   Conference / Collaboration User*  Participant  Participant, Schedule, Moderate  Participant, Schedule, Moderate Teleworker – Remote Access O 2 TW Lics 3TW Lics Voice / Video Softphone O  (PC or Mobile)  (3 remote devices) Vidyo License Discount** - -  Google / SFDC plug-in - Google plug-in Google & SFDC plug-ins * Collab ports – 10 with 1st Standard / Premium user, plus 1 additional port for every 10 Standard or Every 5 Premium users ** Vidyo Discount on Premise infrastructure license or Cloud Subscription
  41. 41. | ©2015 Mitel. Proprietary and Confidential. Features Basic UC Desktop UCC Entry Desktop Client UCC Standard / Premium UC Desktop Client PC & Web Client    Click to Call from UC Contacts    Auto Answer    Do Not Disturb (DND)    Call Forwarding    Web Window (RSS)    Dial From External (External Dial)    Search / Compact Mode)    Phone Button Programming    Visual Voicemail    Import Contacts (Outlook, Google)    Incoming Call Notification    IM Chat    Call History Missed Calls Missed/ Dialed/ Answered calls Missed/ Dialed/ Answered calls Presence – IM & Voice   Hotdesking from client   OfficeLink   Dynamic Status – Selective ringing  Softphone – Audio & Video Calls  Ad hoc Collaboration (via AWV)  ACD  Call Handoff (Not supported on Mivoice 5000)  Calendar Integration (Google / Exchange)  Launchpad  MiCollab Client – From Basic to Premium
  42. 42. | ©2015 Mitel. Proprietary and Confidential. MiCollab Summary 42
  43. 43. | ©2015 Mitel. Proprietary and Confidential. MiCollab • Increase an Employees Workday Efficiency • Mobile First design Provides an In-Office Experience Anywhere, Anytime, On Any Device • Improve Team Engagement / Collaboration • Enhance Customer Service • Mobility / BYOD Made Easy • Integrate With Existing Business Applications • Flexible Cloud Deployment Options Evolve With Needs • Reduce Business Costs 43
  44. 44. | ©2015 Mitel. Proprietary and Confidential. End User •Mobile-first in-office experience •Build stronger relationships and improve customer responsiveness •Instant access to colleagues MiCollab Business Value IT Manager •Supports chosen cloud strategy •Integrate with cloud- based services •Share sensitive information in a secure workspace •Remote desktop to reduce support call costs Business Owner •Reduce travel time and expenses •Eliminates costly hosted services expenses •Address multiple business needs with a single solution On-Premise or Virtual 44
  45. 45. | ©2015 Mitel. Proprietary and Confidential. Who is Mitel? 45
  46. 46. | ©2015 Mitel. Proprietary and Confidential. Mitel – Who We Are We put customers at the center of everything we do. It’s made us a leader in our industry. From technology to partner programs to post-sales support, we’re pioneering the way forward. A Leader in Gartner’s Magic Quadrant for Unified Communications The fastest growing global cloud communications provider 40+ years in communication technology 46
  47. 47. | ©2015 Mitel. Proprietary and Confidential. Mitel – What We Do Help companies connect, collaborate and take care of their customers than 60 million users in 100+ countries across the world Power more than 2 billion business connections a day 47
  48. 48. | ©2015 Mitel. Proprietary and Confidential. Mitel – Who We’ve Helped We selected Mitel because of the ease of deployment...and expansion. - Jim Toy, CIO, Make-A-Wish Foundation “ “ 48
  49. 49. | ©2015 Mitel. Proprietary and Confidential. Mitel – Who We’ve Helped 49 EdMiCollabtion Financial Services Health Care Hospitality Government Manufacturing Professional Services Media & Entertainment Retail
  50. 50. | ©2015 Mitel. Proprietary and Confidential. Choice. Simplicity. Flexibility. Value Comprehensive UCC portfolio to address businesses of any size Simplified user experience Deployment options to address a range of needs Virtualized UCC portfolio alongside other business applications One of the most comprehensive desktop portfolios in the industry Integrated mobility that lowers communication costs Freedom from a walled-garden architecture At MITEL we innovate with an eye toward the future – understanding that the need to communicate won’t ever change, but the ways we want to communicate most certainly will. 50
  51. 51. #Mitel

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