An end-to-end call centre platform with a feature list that enables efficient & effective management of a call center, irrespective of the size - captive call centers for enterprises (5 - 10 seats) to outsourcing companies with huge capacities.
Based on an open architecture that is modular and also supports integration with 3rd party applications like CRMs (Salesforce, Talisma, etc), ERPs (SAP, Siebel), Oracle Forms, ADF and any other web service based application.
Also an investment protector - CommTEL can work on top of your existing legacy PBX or integrate with the same so that your call center and your office extensions (analog) can be part of 1 communication setup. It integrates with softphones, IP Phones or analog phones, thereby re-using your existing infra.
CommTEL comes with a built in voice logger with a QA tool. The QA tool can be used to search for voice logs (mp3) based on caller id, agent id, date/time, dispositons, campaigns, etc. So that you can search for all "sale" calls or search for a particular caller's number who might have complained about agent behaviour.
CommTEL also comes with a generic CRM builder tool which enables dynamically creating a data capture/display screen for a particular campaign, the moment you upload the campaign base. No programming needed, your process is ready to go live immediately!
The basic design objective was to make life easier for all people working in a call center by providing easy to use tools, efficient work flows and single window access to all necessary information or tools.
CommTEL is available on a OPEX as well as CAPEX model.