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Adobe Connect Audio Conference Bridge

Fully integrated audio conference call service for Adobe Connect.

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© Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255
Adobe Connect Integrated
Conference Call Service
© Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255
Corporate Overview
• Leading global provider of conferencing and virtual event solutions
• Corporate headquarters in Reston, VA (since 2001)
• Operations in 26 countries
• 15+ years conferencing experience
• Executed 100.3 million conference call minutes in 2015
• Worldwide production capabilities
• World class global partnerships
• Extensive blue chip client base
• Largest services team in the Industry
• Communiqué Conferencing has maintained an A+ rating with Business Bureau's (BBB)
Accredited Business certification since October 2002. This award confirms Communiqué's
commitment to customer satisfaction and excellence in business practices.
A+
2
© Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255
Communique Advantages
 Low prices with no set up fee or monthly minimum.
 24x7x365 live support: Support centers based in North America,
Europe and Asia provide service 24x7, local representation, in-
country language (19 languages) or familiar dialects.
 Reliable international conference call access: Toll-free and local
access numbers available in more countries than any other provider
(107 countries). Our facilities serve more than 400,000 conference
leaders around the world.
 Custom Branding: We can private brand your conference call service
to promote your company and build your brand as attendees join your
calls. “Welcome to the XYZ company conferencing center. Please
enter your PIN code..”
 Unique Features: Mobile phone integration, Outlook e-mail
integration, and online call controls.
© Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255
Global Presence
4
Map Legend
IOperations / Call Centre
IBridging / Data Center Location (Audio/Web/Video)
IUC Data Center Location
IIn-country Presence
Local Presence
(Administrative/Sales Offices, R&D)
Commitment to
personal
attention
Approximately 900
meeting consultants
& account managers
Over 1,700
operations staff
worldwide
Event Service Centers
Voice Bridging Centers
Web Data Centers
Streaming Servers
Call Centers
Video Bridging Centers
Network Operations Center
Sales/Administrative Offices
© Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255
Conference Call Keypad Commands
*0 Operator assistance - entire call
00 Operator assistance - individual
*1 Dial-out to a participant
*2
Record your call (playback available online, MP3 download or
telephone replay)
*3 Change entry/exit method (recordings, tones, silence)
*4 Private roll call
*51/#51 Lecture mode - Mute/unmute all lines except Leader’s
*6/#6 Mute/unmute – individual line
*7/#7 Lock/unlock conference (including Operator)
*8 Allow/disallow conference continuation
*9 Start/join subconferencing
*99 Disconnect all lines except the leaders
*# Private participant count
** List available keypad commands
© Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255
Communiqué Conferencing and Adobe® have joined forces to
provide advanced audio conference call service that is fully
integrated with Adobe Connect Web conferencing.
• Active talker feature indicating
which conference call
attendee is speaking
• Mute/unmute attendee lines
• Dial out feature available to
both the leader and
participants
• Sub conferencing controls
• Recording integration
Adobe Connect Advanced Conference Call Integration Features:
Adobe Connect Integration

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Adobe Connect Audio Conference Bridge

  • 1. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Adobe Connect Integrated Conference Call Service
  • 2. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Corporate Overview • Leading global provider of conferencing and virtual event solutions • Corporate headquarters in Reston, VA (since 2001) • Operations in 26 countries • 15+ years conferencing experience • Executed 100.3 million conference call minutes in 2015 • Worldwide production capabilities • World class global partnerships • Extensive blue chip client base • Largest services team in the Industry • Communiqué Conferencing has maintained an A+ rating with Business Bureau's (BBB) Accredited Business certification since October 2002. This award confirms Communiqué's commitment to customer satisfaction and excellence in business practices. A+ 2
  • 3. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Communique Advantages  Low prices with no set up fee or monthly minimum.  24x7x365 live support: Support centers based in North America, Europe and Asia provide service 24x7, local representation, in- country language (19 languages) or familiar dialects.  Reliable international conference call access: Toll-free and local access numbers available in more countries than any other provider (107 countries). Our facilities serve more than 400,000 conference leaders around the world.  Custom Branding: We can private brand your conference call service to promote your company and build your brand as attendees join your calls. “Welcome to the XYZ company conferencing center. Please enter your PIN code..”  Unique Features: Mobile phone integration, Outlook e-mail integration, and online call controls.
  • 4. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Global Presence 4 Map Legend IOperations / Call Centre IBridging / Data Center Location (Audio/Web/Video) IUC Data Center Location IIn-country Presence Local Presence (Administrative/Sales Offices, R&D) Commitment to personal attention Approximately 900 meeting consultants & account managers Over 1,700 operations staff worldwide Event Service Centers Voice Bridging Centers Web Data Centers Streaming Servers Call Centers Video Bridging Centers Network Operations Center Sales/Administrative Offices
  • 5. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Conference Call Keypad Commands *0 Operator assistance - entire call 00 Operator assistance - individual *1 Dial-out to a participant *2 Record your call (playback available online, MP3 download or telephone replay) *3 Change entry/exit method (recordings, tones, silence) *4 Private roll call *51/#51 Lecture mode - Mute/unmute all lines except Leader’s *6/#6 Mute/unmute – individual line *7/#7 Lock/unlock conference (including Operator) *8 Allow/disallow conference continuation *9 Start/join subconferencing *99 Disconnect all lines except the leaders *# Private participant count ** List available keypad commands
  • 6. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Communiqué Conferencing and Adobe® have joined forces to provide advanced audio conference call service that is fully integrated with Adobe Connect Web conferencing. • Active talker feature indicating which conference call attendee is speaking • Mute/unmute attendee lines • Dial out feature available to both the leader and participants • Sub conferencing controls • Recording integration Adobe Connect Advanced Conference Call Integration Features: Adobe Connect Integration
  • 7. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Attendees joining meetings can select to dial into the audio conference or enter their phone number to have the service dial out to join them automatically. Adobe Connect Integration
  • 8. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Custom Branded Greeting “Welcome to the <your company name> conference center. Please enter the conference code, followed by the pound or hash sign. If at any point during the conference you do require operator assistance, please press star zero.”
  • 9. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Mobile Phone Integration Want a simpler way to connect to meetings when you’re on the go? Or do you need an easier way to organize the dial-in numbers and passcodes for several different meetings? Now Mobile Assistant, a free* service, gives you one-touch dialing into your conferences from your mobile phone. • Store up to 256 unique sets of audio conference details from weekly, recurring meetings to one time calls you need to attend while mobile. • Start and join audio conferences with the push of a single button. You no longer need to enter your dial-in number, conference code and leader PIN. • Join audio conferences as a participant or a leader. You indicate the details when creating your profile.
  • 10. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Post Conference E-Mail Keep an attendance roster of your participants with an email record of which participants were on the phone. Also, keep track of your total conferencing minutes to anticipate your call’s budget.
  • 11. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Handy Wallet Card
  • 12. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Additional Features • Auto Continuation • Conference Breakdown • Consecutive Interpretation • Custom Call Flow • Dial-Out • Entry/Exit Announcement • Force Disconnect • Group Mute/Unmute • International Access • Mute All Attendees • Lock/Unlock • Multiple Leaders • Operator Assistance • Participant List • Post-Conference Emails • Private Participant Count • Project Accounting Codes (PAC) • Quick Start • Record & Playback • Roll Call • Security Passcode • Self Mute/Unmute • Sub-conference • Third-Party Conference Start • Waiting Room
  • 13. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Presenter & Attendee Assistance • Less than 1% of meetings require technical support • Number one support request is users forgetting their conference ID or PIN • Skilled operators assist with audio, web and video in one call • Requests answered within 11 seconds on average • Help available by phone, e-mail or within the meeting • No menu prompts Customer Support Centers • Georgia (2) • Colorado • New Jersey • Edmonton • London • Sydney • Singapore 24x7x365 Live Support
  • 14. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Happy Clients
  • 15. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Awards Frost and Sullivan North American Market Share Leadership Award – 2010, 2011, 2014 Communiqué Conferencing has maintained an A+ rating with Business Bureau's (BBB) Accredited Business certification since October 2002. This award confirms Communiqué's commitment to customer satisfaction and excellence in business practices. Communiqué Conferencing named as one of America's 5000 fastest growing private companies in America. As an Inc. 500/5000 awardee, Communique Conferencing shares a prestigious pedigree with such notable alumni as Intuit, Zappos, Under Armour, Microsoft, Jamba Juice, Timberland, Visa, ClifBar, Patagonia, Oracle, and scores of other powerhouses. Recognized as one of the top philanthropic and green businesses in the Washington, DC metro area.
  • 16. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 The 3 Pillars of Communique: Conferencing, Customer Service, Culture Customer Service Conferencing Culture
  • 17. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Communique Core Values 1. Deliver Fanatical Customer Service 2. Honesty and integrity with everything we do 3. Value customer relationships as partnerships 4. Develop and maintain world-class employees 5. Embrace and drive change 6. Do more with less 7. Be passionate and determined 8. Be humble
  • 18. © Communique Conferencing, Inc. | www.CommuniqueConferencing.com | 866-332-2255 Website: www.communiqueconferencing.com Email: Sales@CommuniqueConferencing.com Phone: • US & Worldwide: 1+866-332-2255 or 1+202-266-0058 • Canada: 1+866-332-2255 • UK: 0808 238 0649 • Ireland: 1 800932407 Contact Us