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Hospital Incident
Command System
HICS
Management System &
Tools for Events
This material has been developed for training purposes; do not share, distribute, transmit or reproduce without prior written consent of California Hospital Association This course was
developed by the CHA Hospital Preparedness Program with grant funds provided by the U.S. Department of Health & Human Services Assistant Secretary for Preparedness & Response
Hospital Preparedness Program and awarded by the California Department of Public Health. No part of this course or its materials shall be copied or utilized for monetary gain.
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Objectives
• Learn the principal concepts and features
of the Hospital Incident Command System
• Understand the roles and relationships of
the Incident Management Team
• Understand the principles of Incident
Action Planning
3
HICS
• Logical management structure
• Defined responsibilities
• Clear reporting channels
• A common nomenclature
Incident Command System that helps
improve coordination and response between
hospitals and emergency responders by
using:
4
HICS Features
• Incident Management Team Chart
• All hazard approach
• Incident Action Planning
• Job Action Sheet
• Incident Planning Guides
• Incident Response Guides
• HICS Forms
• Promotes Recovery
5
Where do I find HICS information?
• www.calhospitalprepare.org
• www.emsa.ca.gov/hics/hics.asp
• www.hicscenter.org
HICS Resources
6
Basic
Incident Command Structure
Modular Organization:
Functional Sections Activated as Needed
Incident
Commander
Planning
Section
Chief
Logistics
Section Chief
Operations
Section Chief
Finance/
Administration
Section Chief
Public
Information
Officer
Liaison
Officer
Medical/
Technical
Specialist(s)
Safety
Officer
7
HICS
The system is scalable so that more or fewer
positions--depending on the emergency--may
be implemented
8
Command
• Command functions
• Maintain overall management of the incident
• Sets Control Objectives and priorities
• Devise and approve strategies
• Ensure mission completion
Command consists of:
• Incident Commander
• Command Staff
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Command
Incident
Commander
Public
Information
Officer
Liaison
Officer
Medical/
Technical
Specialist(s)
Safety
Officer
• Biological/Infectious
• Disease
• Chemical
• Radiological
• Clinic Administration
• Hospital Administration
• Legal Affairs
• Risk Management
• Medical Staff
• Pediatric Care
• Medical Ethicist
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Incident Commander
Description / Duties:
• Determine scope and magnitude of event and facility
impact
• Activate and direct the Hospital Command Center (HCC)
• Give overall strategic direction for the hospital
• Initiate and approve the Incident Action Plan
• Authorize total facility evacuation if warranted
• Only position always activated
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Public Information Officer
Description / Duties:
• Communicate with internal and external stakeholders
including:
 Staff
 Visitors and family
 Media
• Determine information to be released
• Collaborate with local community officials (Joint
Information Center) on messages for consistent
content
• Obtains Incident Commander approval on all
messages
Reports to: Incident Commander
12
Safety Officer
Description / Duties:
• Ensure safety of staff, patients and visitors
• Monitor and have authority over the safety of rescue
operations and hazardous conditions
• Determine safety risks of the incident to personnel, the
hospital facility, and the environment
• Initiate corrective/protective actions for safety issues
• Completes the HICS form 261, Incident Action Plan
Safety Analysis
• Has authority to halt any operation that poses immediate
threat to life and health
Reports to: Incident Commander
13
Liaison Officer
Description / Duties:
• Hospital Command Center contact for supporting
agencies and organizations
• Make facility needs and requests for assistance and
resources
Reports to: Incident Commander
14
Description/Duties:
Medical / Technical Specialist
• Subject matter experts that advise the Incident
Commander and/or assigned section.
• May be assigned as technical advisor in the
Hospital Command Center
• May be assigned to advise and oversee specific
hospital operations
• Example: Decontamination operations during a
chemical exposure situation
Reports to: Incident Commander
15
• Biological
• Infectious Disease
• Chemical
• Radiological
• Legal Affairs
• Risk Management
Reports to: Incident Commander
Can Include:
Medical / Technical Specialist
• Medical Staff
• Pediatric Care
• Medical Ethicist
• Clinical Administration
• Hospital Administration
16
Command Review
The IC is the only position ALWAYS activated
The Incident Commander is responsible for:
• Management of the Incident
• Activities within the Hospital Command Center
• Continuing as Incident Commander until
authority is delegated to another
The Command Staff consists of:
• Public Information Officer (PIO)
• Liaison Officer
• Safety Officer
• Medical / Technical Specialist(s)
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Sections
Operations
Section Chief
Planning
Section Chief
Logistics
Section Chief
Finance /
Administration
Section Chief
Incident
Commander
Public
Information
Officer
Liaison
Officer
Medical/
Technical
Specialist(s)
Safety
Officer
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• Sections include:
 Operations
 Planning
 Logistics
 Finance/Administration
• Sections are led by a Chief
• Section Chiefs are called General Staff
Sections
19
Operations Section
Operations Section
Chief
Staging Manager
Security Branch
Director
Business Continuity
Branch Director
Infrastructure Branch
Director
HazMat Branch
Director
Medical Care Branch
Director
Outpatient Unit Leader
Casualty Care Unit
Leader
Inpatient Unit Leader
Mental Health Unit Leader
HVAC Unit Leader
Building/Grounds
Damage Unit Leader
Water/Sewer Unit Leader
Medical Gases Unit
Leader
Power/Lighting Unit
Leader
Medical Devices Unit
Leader
Access Control Unit
Leader
Crowd Control Unit
Leader
Traffic Control Unit
Leader
Search Unit Leader
Law Enforcement
Interface Unit Leader
Information Technology
Unit Leader
Service Continuity Unit
Leader
Records Preservation
Unit Leader
Business Function
Relocation Unit Leader
Spill Response Unit
Leader
Victim Decontamination
Unit Leader
Detection and Monitoring
Unit Leader
Facility/Equipment
Decontamination Unit
Leader
Vehicle Staging Team
Leader
Equipment/Supply
Staging Team Leader
Personnel Staging Team
Leader
Medication Staging Team
Leader
Clinical Support Services
Unit Leader
Patient Registration Unit
Leader
Environmental Services
Unit Leader
Food Services Unit
Leader
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Operations Section Mission:
 Manage tactical operations
 Direct all tactical resources
 Carry out the mission and
Incident Action Plan
• Directs all tactical resources
• Led by a Section Chief
Operations Section
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The Section includes:
• Staging Area
• Medical Care Branch
• Infrastructure Branch
• HazMat Branch
• Security Branch
• Business Continuity
Branch
Operations Section
22
Staging Manager
• Organize and manage the deployment of
supplementary resources, including
personnel, vehicles, equipment, supplies,
and medications
Mission:
23
Mission:
• Organize and manage the delivery of emergency,
inpatient, outpatient, and casualty care, and clinical
support services
Duties:
• Address provision of acute & continuous care
• Work with Logistics for resource acquisition
• Work with Staging Manager for delivery of resources
to areas
Medical Care Branch Director
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Supervises:
• Inpatient Unit Leader (all inpatient units)
• Outpatient Unit Leader (all outpatient services)
• Casualty Care Unit Leader (Emergency Department)
• Behavioral/Mental Health Unit Leader
• Clinical Support Unit Leader (Lab, Diagnostic
Imaging, Pharmacy, Morgue, Blood Donor)
• Patient Registration Unit Leader
Medical Care Branch Director
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Mission:
• Organize and manage the services required to
sustain and repair the hospital’s infrastructure
operations
Duties:
• Maintain overall facility operations and operating
capacity
• Identify and fixes utility service-delivery failures
• Assign a strike team to address damage
Infrastructure Branch Director
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Supervises:
• Power/Lighting Unit Leader
• Water/Sewer Unit Leader
• HVAC Unit Leader
• Building/Grounds Unit Leader
• Medical Gases/Medical Devices Unit Leader
• Environmental Services Unit Leader
• Food Services Unit Leader (for inpatients)
Infrastructure Branch Director
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Mission:
• Organize and direct hazardous material incident
response activities
• Technical, and emergency decontamination; and
facility and equipment decontamination
Duties:
• Oversee hazmat event
 Decontamination of victims, staff, facility
 Safe and appropriate use of PPE
 Clean up operations
• Collaborates with Medical Care Branch Director
Hazmat Branch Director
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Supervises:
• Detection and Monitoring Unit Leader
• Spill Response Team Unit Leader
• Victim Decontamination Unit Leader
• Facility / Equipment Decontamination Unit
Leader
Hazmat Branch Director
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Mission:
• Coordinate activities related to internal and external
personnel and facility security
Duties:
• Implement facility security measures
• Ensure security and access control of the Hospital
Command Center
• Liaison with responding law enforcement
• Oversee search and rescue operations
Security Branch Director
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Supervises:
• Access Control Unit Leader
• Crowd Control Unit Leader
• Traffic Control Unit Leader
• Search Unit Leader
• Law Enforcement Interface Unit Leader
Security Branch Director
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Mission:
• Ensure business functions are maintained, restored
or augmented
Duties:
• Facilitate acquisition and access to essential
recovery resources, including business records
• Coordinate IT services with Logistics Section
• Assist Branches and impacted areas to restore
normal operations
Business Continuity Branch Director
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Supervises:
• Information Technology Unit Leader
• Service Continuity Unit Leader
• Records Preservation Unit Leader
• Business Function Relocation Unit Leader
Business Continuity Branch Director
33
Operations Section Review
The Operations Section is responsible for:
 The tactical objectives and organization
 All tactical operations
 Directing all tactical resources
• Operations is led by a Chief
• Operations positions are activated as needed by
the incident
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Logistics
Logistics Section
Chief
Support Branch
Director
Service Branch
Director
IT/IS Unit Leader
Staff Food &
Water Unit
Leader
Communications
Unit Leader
Family Care Unit
Leader
Supply Unit
Leader
Employee Health
& Well-Being Unit
Leader
Facilities Unit
Leader
Transportation
Unit Leader
Labor Pool &
Credentialing Unit
Leader
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Section Mission:
• Organize and direct maintenance of the physical
environment – providing human resources, material,
and services to support the incident.
• Provides support (stuff) to other sections
• Acquires resources from internal and external sources
• Through Liaison, links to local Emergency Operations
Center (EOC) for resource requests
• Led by a Section Chief
Logistics
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Scope and Responsibilities overlap
• Logistics Supply Unit and Operations’ Infrastructure
Branch
• Labor Pool and Credentialing Unit and Staging
Manager– Personnel Team Leader
Logistics and Operations are closely linked
and must work collaboratively
• Logistics Section are the “getters”
• Operations Section are the “doers”
Logistics and Operations
37
Logistics
The Section includes:
• Service Branch
• Support Branch
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Mission:
• Organize and manage services to maintain hospital
communication, food and water supply and
information technology and systems
Service Branch Director
• Communications Unit Leader
• IT/IS Unit Leader
• Food and Water Unit Leader
Oversees:
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Mission:
• Manage supplies, facilities, transportation, and labor
pool. Provide logistical, psychological, and medical
support to hospital staff and their dependents
Oversees:
• Employee Health and Well-Being Unit Leader
• Family Care Unit Leader
• Supply Unit Leader
• Facility Unit Leader
• Transportation Unit Leader
• Labor Pool and Credentialing Unit Leader
Support Branch Director
40
The Logistics Section is responsible for:
 Organizing and directing internal and external
resources to support the incident
 Providing support to other sections
• Logistics supports the incident resource requirements
Logistics has two branches:
 Support
 Service
• Logistics is led by a Chief who works closely with the
Operations Section
Logistics Section Review
41
Planning
Section Chief
Situation Unit
Leader
Documentation
Unit Leader
Resources Unit
Leader
Demobilization
Unit Leader
Personnel
Tracking
Manager
Materiel Tracking
Manager
Patient Tracking
Manager
Bed Tracking
Manager
Planning Section
42
Mission:
• Collect, evaluate, and disseminate
incident action information and
intelligence to Incident Commander
• Prepare status report
• Develop the Incident Action Plan (IAP)
• Led by a Section Chief
Planning Section
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Supervises:
• Resources Unit Leader
 Personnel Tracking
 Material Tracking
• Situation Unit Leader
 Patient Tracking
 Bed Tracking
• Documentation Unit Leader
• Demobilization Unit Leader
Planning Section Chief
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The Planning Section is responsible for:
• Collecting, evaluating and disseminating incident
situation information to the Hospital Command
Center
• Maintaining resource status
• Developing the Incident Action Plan (IAP) and
obtaining Incident Commander approval on IAP
• Archiving response and recovery documentation
• Assisting with After-Action Report development
Planning Section Review
45
Finance
Finance/
Administration
Section Chief
Procurement Unit
Leader
Compensation/
Claims Unit
Leader
Time Unit Leader Cost Unit Leader
46
Finance / Administration
Section Chief
Mission:
• Monitor the utilization of financial assets and
the accounting for financial expenditures.
• Supervise the documentation of expenditures
and cost reimbursement.
47
Supervises:
• Time Unit Leader
• Procurement Unit Leader
• Compensation/ Claims Unit Leader
• Cost Unit Leader
Finance / Administration
Section Chief
48
Questions?
49
Job Action Sheet
Series of action steps to “prompt” team members to
take needed actions related to their roles and
responsibilities
• One for each position
• Includes title, mission/function and duties
• Adjusted to meet hospital needs
• Refers to supporting forms
50
OPERATIONS SECTION CHIEF
Mission:
Develop and implement strategy and tactics to carry out the objectives
established by the Incident Commander. Organize, assign, and
supervise Staging, Medical Care, Infrastructure, Security, Hazardous
Materials, and Business Continuity Branch resources.
Date: Start: End: Position Assigned to: Initial: __
Position Reports to: Incident Commander Signature: __
Hospital Command Center (HCC) Location: Telephone:
Fax: Other Contact Info: Radio Title: __
Job Action Sheet Format
51
Action Steps and Considerations
• Job Action Sheet provides position action steps and
considerations
Actions listed by Operational Periods
• Immediate 0–2 hours
• Intermediate 2–12 hours
• Extended Beyond 12 hours
• Demobilization/System Recovery
Job Action Sheet Format
52
Immediate (Operational Period 0-2 Hours) Time Initial
Receive appointment and briefing from the Incident Commander.
Obtain packet containing Operations Section Job Action
Sheets.
Read this entire Job Action Sheet and review organization chart
(HICS Form 207). Put on position identification.
Notify your usual supervisor of your HICS assignment.
Determine need to appoint Staging Manager, Branch Directors, and
Unit Leaders in Operations Section; distribute corresponding Job
Action Sheets and position identification. Complete the Branch
Assignment List (HICS Form 204).
Brief Operations Section Branch Directors and Staging Manager on
current situation and incident objectives; develop response
strategy and tactics; outline Section action plan and designate
time for next briefing.
Participate in Incident Action Plan preparation, briefings, and
meetings as needed; assist in identifying strategies; determine
tactics, work assignments, and resource requirements.
Obtain information and updates regularly from Operations Section
Branch Directors and Staging Manager; maintain current status of
all areas; inform Situation Unit Leader of status information.
53
Documents/Tools:
• A listing of pertinent HICS forms this position is
responsible for using
 Forms noted in Job Action Sheet action steps
• Other tools that will help them fulfill their role and
responsibilities
 Hospital plans, policies and procedures
 Technology tools
 Other adjuncts
Job Action Sheet Format
54
Documents / Tools:
Operations Chief
Documents/Tools
 Incident Action Plan
 HICS Form 204 – Branch Assignment Sheet
 HICS Form 213 – Incident Message Form
 HICS Form 214 – Operational Log
 HICS Form 257 – Resource Accounting Record
 Hospital Emergency Operations Plan
 Hospital organization chart
 Hospital telephone directory
 Radio/satellite phone
55
Job Action Sheet Use
• Job Action Sheets are used continuously
 Actions in all operational periods should be
continued and monitored
• Job Action Sheets should transfer to your
replacement and actions continued
 Upon shift change or position change
56
Job Action Sheet Section Review
The Job Action Sheets are:
• An incident management tool
• A series of actions to meet the incident response
• Are divided in time phases:
 Immediate: 0-2 hours
 Intermediate: 2-12 hours
 Extended : Greater than 12 hours
 Demobilization/System Recovery
• Standardized to facilitate interagency response
• Customizable for the unique facility needs/roles
57
Questions?
58
Hospital Incident Action Planning
Key to Effective
Response and Recovery
59
1. Assess the Situation
2. Set the Operational Period
3. Determine Safety Priorities & Establish Control
Objectives
4. Determine Operational Period Objectives
5. Determine Strategies & Tactics
6. Determine Needed Resources
7. Issue Assignments
8. Implement Actions
9. Reassess & Adjust Plans
Incident Action Planning
60
It is essential to understand the situation:
• Gather and analyze information:
 Hazard/incident type
 Impact of the hazard/incident on the hospital
 Expected duration of the incident
• Incident Commander is responsible for gathering the
information from sources (ie-Planning Section, other
section chiefs, etc.)
• The situation must be assessed regularly throughout
the response and recovery process
#1 Assess the Situation
61
• Type of incident, location, magnitude, possible
duration
• On-going hazards and safety concerns
• Determine initial priorities based on:
1 - Life saving
2 - Incident stabilization
3 - Property preservation
• Establishes the Hospital Command Center
• Sets the initial “Operational Period”
The Incident Commander conducts the initial
incident assessment:
#1 Assess the Situation
62
An Operational Period is:
• The period of time scheduled for execution of a given
set of tactical actions in the Incident Action Plan
• Set by the Incident Commander
The Operational Period is usually set in hours
• Does not have to conform to shift times
• Can be long or short, depending on the intensity of the
incident
#2 Set the Operational Period
63
“General Command and Control Objectives”
• Broad organizational objectives that are foundational
and do not change during response and recovery--
where the system wants to be at the end of the
response
• Not limited to an operational period
Examples:
• Provide adequate care to all patients who present as
a result of the incident
• Provide for the safety of hospital personnel
#3 Determine Safety Priorities &
Establish Control Objectives
64
Operational Period Objectives
• More specific objectives to achieve Command and
Control Objectives
• Steps during the defined Operational Period
• Should be tangible and measurable
Example:
• Provide prophylaxis to hospital staff
• Conduct decontamination of victims
#4 Determine Operational Period
Objectives
65
#5 Determine Strategies &
Tactics
Strategy defined:
• The general direction selected to accomplish
incident objectives (NIMS)
• The approach to achieving the objectives
Tactics defined:
• Specific actions, sequence of actions, procedures,
tasks, assignments to meet strategies and
objectives
• The “boots on the ground” or “doers”
66
• Tactical resources may include:
 Personnel
 Equipment
 Supplies
 Pharmaceuticals
 Vehicles
• Available and needed resources to meet the
tactical objectives must be identified
#6 Determine Needed Resources
67
• Hospital Command Center positions are activated
according to incident needs
• Staff are assigned to conduct incident specific
operations:
 Evacuation
 Decontamination
 Triage and treatment
 Safety measures
Once the tactical objectives and needed resources
are identified, assignments are issued:
#7 Issue Assignments
68
Direct, monitor and evaluate response efforts:
• Constant monitoring of strategies and tactics for
effectiveness
• Assess the Operational Period Objectives
 Are the objectives being achieved?
 Is the strategy/tactics safe?
 Is the strategy/tactics effective?
Evaluation is an ongoing process throughout
response and recovery
#8 Implement Actions
69
#9 Reassess & Adjust Plans
Conduct a current situation assessment
 Update situation/incident information
 Assess the impact on the hospital
 Length and duration of continued/resolving incident
 Resource availability
• Assess the Operational Period Objectives
• Assure they are achieved in a safe and timely manner
• Revise objectives, strategies, tactics and resource
needs for the upcoming operational period
70
Incident Action Plan
Responsibilities
The Incident Commander
• Provides general Command and
Control Objectives (HICS 202)
• Sets the Operational Period
• Develops major strategies (priorities)
• Activates Incident Management Team positions
• Establishes policy for resource orders
• Approves initial actions and the completed Incident
Action Plan
71
The Safety Officer
• Advises the Incident Commander and Section
Chiefs on safety issues and measures
• Develops the Safety Plan (HICS 261)
• Oversees the safety of operations and tactics
Incident Action Plan
Responsibilities
72
The Planning Section Chief
• Prepares for the Planning Meetings
 Gathers information for the Incident Action Plan
(HICS 201, 202, 203,204’s and 261)
 Develops demobilization and contingency plans
• Conducts the Planning Meeting
• Coordinates and submits the Incident Action Plan
to the Incident Commander for approval
• Disseminates the Incident Action Plan to all
Hospital Command Center personnel
Incident Action Plan
Responsibilities
73
The Operations Section Chief
• Determines/assesses areas of operation
• Advises Incident Commander of activated
Operations positions and work assignments
• Determines tactics (HICS 204)
• Determines resource requirements (HICS 204) and
communicates needs with Logistics
Incident Action Plan
Responsibilities
74
The Logistics Section Chief
• Ensures resource ordering meets the needs
• Advises Incident Commander on activated
Logistics positions
• Ensures resources to support the Incident Action
Plan
• Develops plans that support the Incident Action
Plan
 Communications Plans
 Transportation Plans
Incident Action Plan
Responsibilities
75
The Finance/Administration Section Chief
• Provides cost implications of the Control and
Operational Period Objectives
• Ensures the Incident Action Plan is within cost
limitations
• Advises the Incident Commander on
Finance/Admin activated positions
Incident Action Plan
Responsibilities
76
The Incident Action Plan
• Provides Incident Management Team personnel
with direction for the Operational Period
• Incident Action Planning uses the elements of
Management by Objectives
• General Command and Control Objectives vs.
Operational Period Objectives
• Developed by Command, General Staff provide
input
• Essential for effective response and recovery
Incident Action Plan
Section Review
77
Questions?
78
Demobilization &
Recovery
79
Preparation for Demobilization
Demobilization
• The Demobilization Plan is created by the
Demobilization Unit Leader
• Demobilization begins
 As incident objectives are met
 Follow-on objectives are more focused upon
recovery and returning to “normal”
• The demobilization of resources no longer Needed
should occur rapidly and efficiently
80
Demobilization Considerations
• Demobilizing must be a part of the Incident Action
Plan (the “decision” to demobilize isn’t part of the
plan)
• Managing public perception
• Equipment rehab and restocking
• Financial restoration
• Addressing hospital personnel concerns
Preparation for Demobilization
81
• Recovery follows response and focuses upon
returning the hospital to baseline level of functioning
• The starting point for recovery begins early in the
response
• Transition from response to recovery is rarely
obvious
• Recovery may extend over a long time, from weeks
to years
Recovery
82
The Recovery plan includes principles of organizational
learning and improvement:
• After Action Report & Corrective Improvement Plan
• Evaluate hospital response/recovery operations
• Identify strengths, weaknesses, and strategies to:
 Lessen future vulnerability
 Improve ability to respond to future incidents
 Revise the Emergency Operations Plan
Organizational Learning
83
Section Review
• Demobilization & Recovery should be planned
early
• Demobilization & Recovery is the return to
“normal” or “new-normal” in the hospital
• Demobilization is managed by the Planning
Section
 The development of a Demobilization Plan by the
Demobilization Unit Leader
 Approved by the Planning Section Chief/Incident
Commander
84
Questions?
85
Scenarios: External
• Nuclear Detonation, Radiological Attack
• Bio Attack (Anthrax, Food Contamination)
• Pandemic
• Chemical Attack (Blister, Toxic, Nerve Agent, and Chlorine)
• Natural Disaster (Earthquake and Hurricane)
• Explosives
• Cyber Attack
Considering the Hazard Vulnerability Analysis – there
are 14 National Planning Scenarios (External) to assist
in planning and training:
86
• Bomb Threat
• Evacuation
• Fire
• HazMat Spill
• Hospital Overload
• Infant/Child Abduction
• Internal Flooding
• Loss of HVAC
• Loss of Power
• Loss of Water
• Severe Weather
• Hostage/Barricade
• Work Stoppage
Considering the Hazard Vulnerability Analysis –
there are 13 Internal Scenarios to assist in planning
and training
Scenarios: Internal
87
Incident Planning Guides (IPGs)
• Incident Planning Guides assist hospitals with
evaluating existing plans or writing needed plans
• The IPGs address the 27 scenarios
• They are intended to promote more thorough
plans
88
Provides Incident Specific:
• Directions
• Objectives
• Management tasks by function according to
timeframes
• Sample Incident Management Teams
Should complement:
• Emergency Operations Plan
• Job Action Sheets
Can be used as documentation
Incident Response Guides
89
Section Review
Incident Planning Guides and Incident
Response Guides
• Are incident-specific tools to assist with planning,
training and response/recovery
• Assist in meeting regulatory requirements
• Guide Command and General Staff with decision-
making and actions
• Should be consistent with the Emergency
Operations Plan
• Do not replace the Job Action Sheets
90
Questions?
91
HICS Forms
92
• Serves as a road map in response: everyone
acting from the same plan
• Serves as foundation for corrective action
• Ensures consistency and compliance with
regulatory guidelines
• Complies with documentation for FEMA
reimbursement
The Value of Using HICS Forms
93
No. Name Responsible
201 Incident Briefing Incident Commander
202 Incident Objectives Section Chiefs
203 Organizational Assignment List Resource Unit Leader
204 Branch Assignment List Branch Directors
205 Communications Log Communications Unit Leader
206 Staff Medical Plan Support Branch Director
207 Organization Chart Incident Commander
213 Incident Message Form All Positions
214 Operational Log Command Staff, General Staff,
and Branch Directors
251 Facility System Status Report Infrastructure Branch Director
HICS Forms
94
No. Name Responsible
252 Section Personnel Time Sheet Section Chiefs
253 Volunteer Staff Registration Labor Pool & Credentailiting Unit
Leader
254 Disaster Victim / Pt Tracking Patient Tracking Manager
255 Master Pt Evacuation Tracking Patient Tracking Manager
256 Procurement Summary Report Procurement Unit Leader
257 Resource Accounting Record Section Chiefs
258 Hospital Resource Directory Resource Unit Leader
259 Hospital Casualty / Fatality Report Patient Tracking Manager
260 Patient Evacuation Tracking Form Inpt Unit Leader Outpt Unit
Leader, Casualty Care Unit
Leader
261 Incident Action Plan Safety Analysis Safety Officer
HICS Forms
95
HICS Form 201:
Incident Briefing
• Purpose: Documents initial response information &
actions at start-up
• Origination: Incident Commander
• Copies to: Command staff, Section Chiefs, and
Documentation Unit Leader
• When to Complete: Prior to briefing the current
operational period
• Helpful Tips: Distribute to all staff before initial
briefing
96
97
98
• Purpose: Defines objectives and issues for
operational period
• Instructions: General Command and Control
Objectives for the Incident
 Weather/Environmental Implications for the Period
 General Safety/Safety Messages
 Attachments
 Prepared by Planning Chief
• Approved by: Incident Commander
HICS Form 202:
Incident Objectives
99
100
101
• Purpose: To document Hospital Command Center
staffing
• Origination: Resources Unit Leader
• Copies to:
 Command Staff and General Staff
 Branch Directors and Agency Staff
 Documentation Unit Leader
HICS Form 203:
Organization Assignment List
102
100
103
104
• Purpose: Document branch assignments,
operational period objectives, strategies/tactics and
resource needs
• Origination: Branch Director
• Copies to: Command, General Staff &
Documentation Unit Leader
• Prepared by: Branch Director
• Approved by: Planning Section Chief
• When to complete: At the start of each operational
period
HICS Form 204:
Branch Assignment List
105
7a. Operational Period Objectives 7b. Strategies/Tactics 7c. Resources Available
106
107
HICS Form 261:
Incident Action Plan Safety Analysis
• Purpose: Document hazards and define mitigation
• Origination: Safety Officer
• Copies to: Command & General Staff, Sections &
Branches
• Prepared by: Safety Officer
• Approved by: Incident Commander
• When to complete: Prior to safety briefing
108
HICS Form 261
109
Purpose: Provide standardized method of recording
messages received by phone, radio or verbally
Instructions
• Reply requested: Indicate whether a reply was
requested and to whom reply should be addressed
• Priority: Indicate level of urgency of the message
• Message:
 Keep all messages/requests brief, to the point, and
very specific
 Transcribe complete, concise, and specific content
of message.
• Action Taken (if any)
HICS Form 213:
Incident Message Form
110
111
112
• Purpose: Document
 Incident issues encountered
 Decisions made
 Notifications conveyed
• Origination: Command and General Staff
• When to complete:
 Continuously, from activation through
demobilization
HICS FORM 214:
Operational Log
113
114
Section Review
The HICS forms:
• Provide the Incident Management Team with the
documents needed to manage a response
• Assist in communication with external agencies
and resources
• Assist in communication with hospital staff
• Provide documentation for response and recovery
activities
115
Questions?
116
HICS Basics Part 1
Management System &
Tools for Events
developed by the
California Hospital Association’s
Hospital Preparedness Program
www.calhospitalprepare.org
This material has been developed for training purposes; do not share, distribute, transmit or reproduce without prior written consent of California Hospital Association This
course was developed by the CHA Hospital Preparedness Program with grant funds provided by the U.S. Department of Health & Human Services Assistant Secretary for
Preparedness & Response Hospital Preparedness Program and awarded by the California Department of Public Health. No part of this course or its materials shall be
copied or utilized for monetary gain.

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hospital incident command system JKH2.ppt

  • 1. 1 Hospital Incident Command System HICS Management System & Tools for Events This material has been developed for training purposes; do not share, distribute, transmit or reproduce without prior written consent of California Hospital Association This course was developed by the CHA Hospital Preparedness Program with grant funds provided by the U.S. Department of Health & Human Services Assistant Secretary for Preparedness & Response Hospital Preparedness Program and awarded by the California Department of Public Health. No part of this course or its materials shall be copied or utilized for monetary gain.
  • 2. 2 Objectives • Learn the principal concepts and features of the Hospital Incident Command System • Understand the roles and relationships of the Incident Management Team • Understand the principles of Incident Action Planning
  • 3. 3 HICS • Logical management structure • Defined responsibilities • Clear reporting channels • A common nomenclature Incident Command System that helps improve coordination and response between hospitals and emergency responders by using:
  • 4. 4 HICS Features • Incident Management Team Chart • All hazard approach • Incident Action Planning • Job Action Sheet • Incident Planning Guides • Incident Response Guides • HICS Forms • Promotes Recovery
  • 5. 5 Where do I find HICS information? • www.calhospitalprepare.org • www.emsa.ca.gov/hics/hics.asp • www.hicscenter.org HICS Resources
  • 6. 6 Basic Incident Command Structure Modular Organization: Functional Sections Activated as Needed Incident Commander Planning Section Chief Logistics Section Chief Operations Section Chief Finance/ Administration Section Chief Public Information Officer Liaison Officer Medical/ Technical Specialist(s) Safety Officer
  • 7. 7 HICS The system is scalable so that more or fewer positions--depending on the emergency--may be implemented
  • 8. 8 Command • Command functions • Maintain overall management of the incident • Sets Control Objectives and priorities • Devise and approve strategies • Ensure mission completion Command consists of: • Incident Commander • Command Staff
  • 9. 9 Command Incident Commander Public Information Officer Liaison Officer Medical/ Technical Specialist(s) Safety Officer • Biological/Infectious • Disease • Chemical • Radiological • Clinic Administration • Hospital Administration • Legal Affairs • Risk Management • Medical Staff • Pediatric Care • Medical Ethicist
  • 10. 10 Incident Commander Description / Duties: • Determine scope and magnitude of event and facility impact • Activate and direct the Hospital Command Center (HCC) • Give overall strategic direction for the hospital • Initiate and approve the Incident Action Plan • Authorize total facility evacuation if warranted • Only position always activated
  • 11. 11 Public Information Officer Description / Duties: • Communicate with internal and external stakeholders including:  Staff  Visitors and family  Media • Determine information to be released • Collaborate with local community officials (Joint Information Center) on messages for consistent content • Obtains Incident Commander approval on all messages Reports to: Incident Commander
  • 12. 12 Safety Officer Description / Duties: • Ensure safety of staff, patients and visitors • Monitor and have authority over the safety of rescue operations and hazardous conditions • Determine safety risks of the incident to personnel, the hospital facility, and the environment • Initiate corrective/protective actions for safety issues • Completes the HICS form 261, Incident Action Plan Safety Analysis • Has authority to halt any operation that poses immediate threat to life and health Reports to: Incident Commander
  • 13. 13 Liaison Officer Description / Duties: • Hospital Command Center contact for supporting agencies and organizations • Make facility needs and requests for assistance and resources Reports to: Incident Commander
  • 14. 14 Description/Duties: Medical / Technical Specialist • Subject matter experts that advise the Incident Commander and/or assigned section. • May be assigned as technical advisor in the Hospital Command Center • May be assigned to advise and oversee specific hospital operations • Example: Decontamination operations during a chemical exposure situation Reports to: Incident Commander
  • 15. 15 • Biological • Infectious Disease • Chemical • Radiological • Legal Affairs • Risk Management Reports to: Incident Commander Can Include: Medical / Technical Specialist • Medical Staff • Pediatric Care • Medical Ethicist • Clinical Administration • Hospital Administration
  • 16. 16 Command Review The IC is the only position ALWAYS activated The Incident Commander is responsible for: • Management of the Incident • Activities within the Hospital Command Center • Continuing as Incident Commander until authority is delegated to another The Command Staff consists of: • Public Information Officer (PIO) • Liaison Officer • Safety Officer • Medical / Technical Specialist(s)
  • 17. 17 Sections Operations Section Chief Planning Section Chief Logistics Section Chief Finance / Administration Section Chief Incident Commander Public Information Officer Liaison Officer Medical/ Technical Specialist(s) Safety Officer
  • 18. 18 • Sections include:  Operations  Planning  Logistics  Finance/Administration • Sections are led by a Chief • Section Chiefs are called General Staff Sections
  • 19. 19 Operations Section Operations Section Chief Staging Manager Security Branch Director Business Continuity Branch Director Infrastructure Branch Director HazMat Branch Director Medical Care Branch Director Outpatient Unit Leader Casualty Care Unit Leader Inpatient Unit Leader Mental Health Unit Leader HVAC Unit Leader Building/Grounds Damage Unit Leader Water/Sewer Unit Leader Medical Gases Unit Leader Power/Lighting Unit Leader Medical Devices Unit Leader Access Control Unit Leader Crowd Control Unit Leader Traffic Control Unit Leader Search Unit Leader Law Enforcement Interface Unit Leader Information Technology Unit Leader Service Continuity Unit Leader Records Preservation Unit Leader Business Function Relocation Unit Leader Spill Response Unit Leader Victim Decontamination Unit Leader Detection and Monitoring Unit Leader Facility/Equipment Decontamination Unit Leader Vehicle Staging Team Leader Equipment/Supply Staging Team Leader Personnel Staging Team Leader Medication Staging Team Leader Clinical Support Services Unit Leader Patient Registration Unit Leader Environmental Services Unit Leader Food Services Unit Leader
  • 20. 20 Operations Section Mission:  Manage tactical operations  Direct all tactical resources  Carry out the mission and Incident Action Plan • Directs all tactical resources • Led by a Section Chief Operations Section
  • 21. 21 The Section includes: • Staging Area • Medical Care Branch • Infrastructure Branch • HazMat Branch • Security Branch • Business Continuity Branch Operations Section
  • 22. 22 Staging Manager • Organize and manage the deployment of supplementary resources, including personnel, vehicles, equipment, supplies, and medications Mission:
  • 23. 23 Mission: • Organize and manage the delivery of emergency, inpatient, outpatient, and casualty care, and clinical support services Duties: • Address provision of acute & continuous care • Work with Logistics for resource acquisition • Work with Staging Manager for delivery of resources to areas Medical Care Branch Director
  • 24. 24 Supervises: • Inpatient Unit Leader (all inpatient units) • Outpatient Unit Leader (all outpatient services) • Casualty Care Unit Leader (Emergency Department) • Behavioral/Mental Health Unit Leader • Clinical Support Unit Leader (Lab, Diagnostic Imaging, Pharmacy, Morgue, Blood Donor) • Patient Registration Unit Leader Medical Care Branch Director
  • 25. 25 Mission: • Organize and manage the services required to sustain and repair the hospital’s infrastructure operations Duties: • Maintain overall facility operations and operating capacity • Identify and fixes utility service-delivery failures • Assign a strike team to address damage Infrastructure Branch Director
  • 26. 26 Supervises: • Power/Lighting Unit Leader • Water/Sewer Unit Leader • HVAC Unit Leader • Building/Grounds Unit Leader • Medical Gases/Medical Devices Unit Leader • Environmental Services Unit Leader • Food Services Unit Leader (for inpatients) Infrastructure Branch Director
  • 27. 27 Mission: • Organize and direct hazardous material incident response activities • Technical, and emergency decontamination; and facility and equipment decontamination Duties: • Oversee hazmat event  Decontamination of victims, staff, facility  Safe and appropriate use of PPE  Clean up operations • Collaborates with Medical Care Branch Director Hazmat Branch Director
  • 28. 28 Supervises: • Detection and Monitoring Unit Leader • Spill Response Team Unit Leader • Victim Decontamination Unit Leader • Facility / Equipment Decontamination Unit Leader Hazmat Branch Director
  • 29. 29 Mission: • Coordinate activities related to internal and external personnel and facility security Duties: • Implement facility security measures • Ensure security and access control of the Hospital Command Center • Liaison with responding law enforcement • Oversee search and rescue operations Security Branch Director
  • 30. 30 Supervises: • Access Control Unit Leader • Crowd Control Unit Leader • Traffic Control Unit Leader • Search Unit Leader • Law Enforcement Interface Unit Leader Security Branch Director
  • 31. 31 Mission: • Ensure business functions are maintained, restored or augmented Duties: • Facilitate acquisition and access to essential recovery resources, including business records • Coordinate IT services with Logistics Section • Assist Branches and impacted areas to restore normal operations Business Continuity Branch Director
  • 32. 32 Supervises: • Information Technology Unit Leader • Service Continuity Unit Leader • Records Preservation Unit Leader • Business Function Relocation Unit Leader Business Continuity Branch Director
  • 33. 33 Operations Section Review The Operations Section is responsible for:  The tactical objectives and organization  All tactical operations  Directing all tactical resources • Operations is led by a Chief • Operations positions are activated as needed by the incident
  • 34. 34 Logistics Logistics Section Chief Support Branch Director Service Branch Director IT/IS Unit Leader Staff Food & Water Unit Leader Communications Unit Leader Family Care Unit Leader Supply Unit Leader Employee Health & Well-Being Unit Leader Facilities Unit Leader Transportation Unit Leader Labor Pool & Credentialing Unit Leader
  • 35. 35 Section Mission: • Organize and direct maintenance of the physical environment – providing human resources, material, and services to support the incident. • Provides support (stuff) to other sections • Acquires resources from internal and external sources • Through Liaison, links to local Emergency Operations Center (EOC) for resource requests • Led by a Section Chief Logistics
  • 36. 36 Scope and Responsibilities overlap • Logistics Supply Unit and Operations’ Infrastructure Branch • Labor Pool and Credentialing Unit and Staging Manager– Personnel Team Leader Logistics and Operations are closely linked and must work collaboratively • Logistics Section are the “getters” • Operations Section are the “doers” Logistics and Operations
  • 37. 37 Logistics The Section includes: • Service Branch • Support Branch
  • 38. 38 Mission: • Organize and manage services to maintain hospital communication, food and water supply and information technology and systems Service Branch Director • Communications Unit Leader • IT/IS Unit Leader • Food and Water Unit Leader Oversees:
  • 39. 39 Mission: • Manage supplies, facilities, transportation, and labor pool. Provide logistical, psychological, and medical support to hospital staff and their dependents Oversees: • Employee Health and Well-Being Unit Leader • Family Care Unit Leader • Supply Unit Leader • Facility Unit Leader • Transportation Unit Leader • Labor Pool and Credentialing Unit Leader Support Branch Director
  • 40. 40 The Logistics Section is responsible for:  Organizing and directing internal and external resources to support the incident  Providing support to other sections • Logistics supports the incident resource requirements Logistics has two branches:  Support  Service • Logistics is led by a Chief who works closely with the Operations Section Logistics Section Review
  • 41. 41 Planning Section Chief Situation Unit Leader Documentation Unit Leader Resources Unit Leader Demobilization Unit Leader Personnel Tracking Manager Materiel Tracking Manager Patient Tracking Manager Bed Tracking Manager Planning Section
  • 42. 42 Mission: • Collect, evaluate, and disseminate incident action information and intelligence to Incident Commander • Prepare status report • Develop the Incident Action Plan (IAP) • Led by a Section Chief Planning Section
  • 43. 43 Supervises: • Resources Unit Leader  Personnel Tracking  Material Tracking • Situation Unit Leader  Patient Tracking  Bed Tracking • Documentation Unit Leader • Demobilization Unit Leader Planning Section Chief
  • 44. 44 The Planning Section is responsible for: • Collecting, evaluating and disseminating incident situation information to the Hospital Command Center • Maintaining resource status • Developing the Incident Action Plan (IAP) and obtaining Incident Commander approval on IAP • Archiving response and recovery documentation • Assisting with After-Action Report development Planning Section Review
  • 46. 46 Finance / Administration Section Chief Mission: • Monitor the utilization of financial assets and the accounting for financial expenditures. • Supervise the documentation of expenditures and cost reimbursement.
  • 47. 47 Supervises: • Time Unit Leader • Procurement Unit Leader • Compensation/ Claims Unit Leader • Cost Unit Leader Finance / Administration Section Chief
  • 49. 49 Job Action Sheet Series of action steps to “prompt” team members to take needed actions related to their roles and responsibilities • One for each position • Includes title, mission/function and duties • Adjusted to meet hospital needs • Refers to supporting forms
  • 50. 50 OPERATIONS SECTION CHIEF Mission: Develop and implement strategy and tactics to carry out the objectives established by the Incident Commander. Organize, assign, and supervise Staging, Medical Care, Infrastructure, Security, Hazardous Materials, and Business Continuity Branch resources. Date: Start: End: Position Assigned to: Initial: __ Position Reports to: Incident Commander Signature: __ Hospital Command Center (HCC) Location: Telephone: Fax: Other Contact Info: Radio Title: __ Job Action Sheet Format
  • 51. 51 Action Steps and Considerations • Job Action Sheet provides position action steps and considerations Actions listed by Operational Periods • Immediate 0–2 hours • Intermediate 2–12 hours • Extended Beyond 12 hours • Demobilization/System Recovery Job Action Sheet Format
  • 52. 52 Immediate (Operational Period 0-2 Hours) Time Initial Receive appointment and briefing from the Incident Commander. Obtain packet containing Operations Section Job Action Sheets. Read this entire Job Action Sheet and review organization chart (HICS Form 207). Put on position identification. Notify your usual supervisor of your HICS assignment. Determine need to appoint Staging Manager, Branch Directors, and Unit Leaders in Operations Section; distribute corresponding Job Action Sheets and position identification. Complete the Branch Assignment List (HICS Form 204). Brief Operations Section Branch Directors and Staging Manager on current situation and incident objectives; develop response strategy and tactics; outline Section action plan and designate time for next briefing. Participate in Incident Action Plan preparation, briefings, and meetings as needed; assist in identifying strategies; determine tactics, work assignments, and resource requirements. Obtain information and updates regularly from Operations Section Branch Directors and Staging Manager; maintain current status of all areas; inform Situation Unit Leader of status information.
  • 53. 53 Documents/Tools: • A listing of pertinent HICS forms this position is responsible for using  Forms noted in Job Action Sheet action steps • Other tools that will help them fulfill their role and responsibilities  Hospital plans, policies and procedures  Technology tools  Other adjuncts Job Action Sheet Format
  • 54. 54 Documents / Tools: Operations Chief Documents/Tools  Incident Action Plan  HICS Form 204 – Branch Assignment Sheet  HICS Form 213 – Incident Message Form  HICS Form 214 – Operational Log  HICS Form 257 – Resource Accounting Record  Hospital Emergency Operations Plan  Hospital organization chart  Hospital telephone directory  Radio/satellite phone
  • 55. 55 Job Action Sheet Use • Job Action Sheets are used continuously  Actions in all operational periods should be continued and monitored • Job Action Sheets should transfer to your replacement and actions continued  Upon shift change or position change
  • 56. 56 Job Action Sheet Section Review The Job Action Sheets are: • An incident management tool • A series of actions to meet the incident response • Are divided in time phases:  Immediate: 0-2 hours  Intermediate: 2-12 hours  Extended : Greater than 12 hours  Demobilization/System Recovery • Standardized to facilitate interagency response • Customizable for the unique facility needs/roles
  • 58. 58 Hospital Incident Action Planning Key to Effective Response and Recovery
  • 59. 59 1. Assess the Situation 2. Set the Operational Period 3. Determine Safety Priorities & Establish Control Objectives 4. Determine Operational Period Objectives 5. Determine Strategies & Tactics 6. Determine Needed Resources 7. Issue Assignments 8. Implement Actions 9. Reassess & Adjust Plans Incident Action Planning
  • 60. 60 It is essential to understand the situation: • Gather and analyze information:  Hazard/incident type  Impact of the hazard/incident on the hospital  Expected duration of the incident • Incident Commander is responsible for gathering the information from sources (ie-Planning Section, other section chiefs, etc.) • The situation must be assessed regularly throughout the response and recovery process #1 Assess the Situation
  • 61. 61 • Type of incident, location, magnitude, possible duration • On-going hazards and safety concerns • Determine initial priorities based on: 1 - Life saving 2 - Incident stabilization 3 - Property preservation • Establishes the Hospital Command Center • Sets the initial “Operational Period” The Incident Commander conducts the initial incident assessment: #1 Assess the Situation
  • 62. 62 An Operational Period is: • The period of time scheduled for execution of a given set of tactical actions in the Incident Action Plan • Set by the Incident Commander The Operational Period is usually set in hours • Does not have to conform to shift times • Can be long or short, depending on the intensity of the incident #2 Set the Operational Period
  • 63. 63 “General Command and Control Objectives” • Broad organizational objectives that are foundational and do not change during response and recovery-- where the system wants to be at the end of the response • Not limited to an operational period Examples: • Provide adequate care to all patients who present as a result of the incident • Provide for the safety of hospital personnel #3 Determine Safety Priorities & Establish Control Objectives
  • 64. 64 Operational Period Objectives • More specific objectives to achieve Command and Control Objectives • Steps during the defined Operational Period • Should be tangible and measurable Example: • Provide prophylaxis to hospital staff • Conduct decontamination of victims #4 Determine Operational Period Objectives
  • 65. 65 #5 Determine Strategies & Tactics Strategy defined: • The general direction selected to accomplish incident objectives (NIMS) • The approach to achieving the objectives Tactics defined: • Specific actions, sequence of actions, procedures, tasks, assignments to meet strategies and objectives • The “boots on the ground” or “doers”
  • 66. 66 • Tactical resources may include:  Personnel  Equipment  Supplies  Pharmaceuticals  Vehicles • Available and needed resources to meet the tactical objectives must be identified #6 Determine Needed Resources
  • 67. 67 • Hospital Command Center positions are activated according to incident needs • Staff are assigned to conduct incident specific operations:  Evacuation  Decontamination  Triage and treatment  Safety measures Once the tactical objectives and needed resources are identified, assignments are issued: #7 Issue Assignments
  • 68. 68 Direct, monitor and evaluate response efforts: • Constant monitoring of strategies and tactics for effectiveness • Assess the Operational Period Objectives  Are the objectives being achieved?  Is the strategy/tactics safe?  Is the strategy/tactics effective? Evaluation is an ongoing process throughout response and recovery #8 Implement Actions
  • 69. 69 #9 Reassess & Adjust Plans Conduct a current situation assessment  Update situation/incident information  Assess the impact on the hospital  Length and duration of continued/resolving incident  Resource availability • Assess the Operational Period Objectives • Assure they are achieved in a safe and timely manner • Revise objectives, strategies, tactics and resource needs for the upcoming operational period
  • 70. 70 Incident Action Plan Responsibilities The Incident Commander • Provides general Command and Control Objectives (HICS 202) • Sets the Operational Period • Develops major strategies (priorities) • Activates Incident Management Team positions • Establishes policy for resource orders • Approves initial actions and the completed Incident Action Plan
  • 71. 71 The Safety Officer • Advises the Incident Commander and Section Chiefs on safety issues and measures • Develops the Safety Plan (HICS 261) • Oversees the safety of operations and tactics Incident Action Plan Responsibilities
  • 72. 72 The Planning Section Chief • Prepares for the Planning Meetings  Gathers information for the Incident Action Plan (HICS 201, 202, 203,204’s and 261)  Develops demobilization and contingency plans • Conducts the Planning Meeting • Coordinates and submits the Incident Action Plan to the Incident Commander for approval • Disseminates the Incident Action Plan to all Hospital Command Center personnel Incident Action Plan Responsibilities
  • 73. 73 The Operations Section Chief • Determines/assesses areas of operation • Advises Incident Commander of activated Operations positions and work assignments • Determines tactics (HICS 204) • Determines resource requirements (HICS 204) and communicates needs with Logistics Incident Action Plan Responsibilities
  • 74. 74 The Logistics Section Chief • Ensures resource ordering meets the needs • Advises Incident Commander on activated Logistics positions • Ensures resources to support the Incident Action Plan • Develops plans that support the Incident Action Plan  Communications Plans  Transportation Plans Incident Action Plan Responsibilities
  • 75. 75 The Finance/Administration Section Chief • Provides cost implications of the Control and Operational Period Objectives • Ensures the Incident Action Plan is within cost limitations • Advises the Incident Commander on Finance/Admin activated positions Incident Action Plan Responsibilities
  • 76. 76 The Incident Action Plan • Provides Incident Management Team personnel with direction for the Operational Period • Incident Action Planning uses the elements of Management by Objectives • General Command and Control Objectives vs. Operational Period Objectives • Developed by Command, General Staff provide input • Essential for effective response and recovery Incident Action Plan Section Review
  • 79. 79 Preparation for Demobilization Demobilization • The Demobilization Plan is created by the Demobilization Unit Leader • Demobilization begins  As incident objectives are met  Follow-on objectives are more focused upon recovery and returning to “normal” • The demobilization of resources no longer Needed should occur rapidly and efficiently
  • 80. 80 Demobilization Considerations • Demobilizing must be a part of the Incident Action Plan (the “decision” to demobilize isn’t part of the plan) • Managing public perception • Equipment rehab and restocking • Financial restoration • Addressing hospital personnel concerns Preparation for Demobilization
  • 81. 81 • Recovery follows response and focuses upon returning the hospital to baseline level of functioning • The starting point for recovery begins early in the response • Transition from response to recovery is rarely obvious • Recovery may extend over a long time, from weeks to years Recovery
  • 82. 82 The Recovery plan includes principles of organizational learning and improvement: • After Action Report & Corrective Improvement Plan • Evaluate hospital response/recovery operations • Identify strengths, weaknesses, and strategies to:  Lessen future vulnerability  Improve ability to respond to future incidents  Revise the Emergency Operations Plan Organizational Learning
  • 83. 83 Section Review • Demobilization & Recovery should be planned early • Demobilization & Recovery is the return to “normal” or “new-normal” in the hospital • Demobilization is managed by the Planning Section  The development of a Demobilization Plan by the Demobilization Unit Leader  Approved by the Planning Section Chief/Incident Commander
  • 85. 85 Scenarios: External • Nuclear Detonation, Radiological Attack • Bio Attack (Anthrax, Food Contamination) • Pandemic • Chemical Attack (Blister, Toxic, Nerve Agent, and Chlorine) • Natural Disaster (Earthquake and Hurricane) • Explosives • Cyber Attack Considering the Hazard Vulnerability Analysis – there are 14 National Planning Scenarios (External) to assist in planning and training:
  • 86. 86 • Bomb Threat • Evacuation • Fire • HazMat Spill • Hospital Overload • Infant/Child Abduction • Internal Flooding • Loss of HVAC • Loss of Power • Loss of Water • Severe Weather • Hostage/Barricade • Work Stoppage Considering the Hazard Vulnerability Analysis – there are 13 Internal Scenarios to assist in planning and training Scenarios: Internal
  • 87. 87 Incident Planning Guides (IPGs) • Incident Planning Guides assist hospitals with evaluating existing plans or writing needed plans • The IPGs address the 27 scenarios • They are intended to promote more thorough plans
  • 88. 88 Provides Incident Specific: • Directions • Objectives • Management tasks by function according to timeframes • Sample Incident Management Teams Should complement: • Emergency Operations Plan • Job Action Sheets Can be used as documentation Incident Response Guides
  • 89. 89 Section Review Incident Planning Guides and Incident Response Guides • Are incident-specific tools to assist with planning, training and response/recovery • Assist in meeting regulatory requirements • Guide Command and General Staff with decision- making and actions • Should be consistent with the Emergency Operations Plan • Do not replace the Job Action Sheets
  • 92. 92 • Serves as a road map in response: everyone acting from the same plan • Serves as foundation for corrective action • Ensures consistency and compliance with regulatory guidelines • Complies with documentation for FEMA reimbursement The Value of Using HICS Forms
  • 93. 93 No. Name Responsible 201 Incident Briefing Incident Commander 202 Incident Objectives Section Chiefs 203 Organizational Assignment List Resource Unit Leader 204 Branch Assignment List Branch Directors 205 Communications Log Communications Unit Leader 206 Staff Medical Plan Support Branch Director 207 Organization Chart Incident Commander 213 Incident Message Form All Positions 214 Operational Log Command Staff, General Staff, and Branch Directors 251 Facility System Status Report Infrastructure Branch Director HICS Forms
  • 94. 94 No. Name Responsible 252 Section Personnel Time Sheet Section Chiefs 253 Volunteer Staff Registration Labor Pool & Credentailiting Unit Leader 254 Disaster Victim / Pt Tracking Patient Tracking Manager 255 Master Pt Evacuation Tracking Patient Tracking Manager 256 Procurement Summary Report Procurement Unit Leader 257 Resource Accounting Record Section Chiefs 258 Hospital Resource Directory Resource Unit Leader 259 Hospital Casualty / Fatality Report Patient Tracking Manager 260 Patient Evacuation Tracking Form Inpt Unit Leader Outpt Unit Leader, Casualty Care Unit Leader 261 Incident Action Plan Safety Analysis Safety Officer HICS Forms
  • 95. 95 HICS Form 201: Incident Briefing • Purpose: Documents initial response information & actions at start-up • Origination: Incident Commander • Copies to: Command staff, Section Chiefs, and Documentation Unit Leader • When to Complete: Prior to briefing the current operational period • Helpful Tips: Distribute to all staff before initial briefing
  • 96. 96
  • 97. 97
  • 98. 98 • Purpose: Defines objectives and issues for operational period • Instructions: General Command and Control Objectives for the Incident  Weather/Environmental Implications for the Period  General Safety/Safety Messages  Attachments  Prepared by Planning Chief • Approved by: Incident Commander HICS Form 202: Incident Objectives
  • 99. 99
  • 100. 100
  • 101. 101 • Purpose: To document Hospital Command Center staffing • Origination: Resources Unit Leader • Copies to:  Command Staff and General Staff  Branch Directors and Agency Staff  Documentation Unit Leader HICS Form 203: Organization Assignment List
  • 103. 103
  • 104. 104 • Purpose: Document branch assignments, operational period objectives, strategies/tactics and resource needs • Origination: Branch Director • Copies to: Command, General Staff & Documentation Unit Leader • Prepared by: Branch Director • Approved by: Planning Section Chief • When to complete: At the start of each operational period HICS Form 204: Branch Assignment List
  • 105. 105 7a. Operational Period Objectives 7b. Strategies/Tactics 7c. Resources Available
  • 106. 106
  • 107. 107 HICS Form 261: Incident Action Plan Safety Analysis • Purpose: Document hazards and define mitigation • Origination: Safety Officer • Copies to: Command & General Staff, Sections & Branches • Prepared by: Safety Officer • Approved by: Incident Commander • When to complete: Prior to safety briefing
  • 109. 109 Purpose: Provide standardized method of recording messages received by phone, radio or verbally Instructions • Reply requested: Indicate whether a reply was requested and to whom reply should be addressed • Priority: Indicate level of urgency of the message • Message:  Keep all messages/requests brief, to the point, and very specific  Transcribe complete, concise, and specific content of message. • Action Taken (if any) HICS Form 213: Incident Message Form
  • 110. 110
  • 111. 111
  • 112. 112 • Purpose: Document  Incident issues encountered  Decisions made  Notifications conveyed • Origination: Command and General Staff • When to complete:  Continuously, from activation through demobilization HICS FORM 214: Operational Log
  • 113. 113
  • 114. 114 Section Review The HICS forms: • Provide the Incident Management Team with the documents needed to manage a response • Assist in communication with external agencies and resources • Assist in communication with hospital staff • Provide documentation for response and recovery activities
  • 116. 116 HICS Basics Part 1 Management System & Tools for Events developed by the California Hospital Association’s Hospital Preparedness Program www.calhospitalprepare.org This material has been developed for training purposes; do not share, distribute, transmit or reproduce without prior written consent of California Hospital Association This course was developed by the CHA Hospital Preparedness Program with grant funds provided by the U.S. Department of Health & Human Services Assistant Secretary for Preparedness & Response Hospital Preparedness Program and awarded by the California Department of Public Health. No part of this course or its materials shall be copied or utilized for monetary gain.