Hong Kong MTR - Development and Challenges

International Convention 2017 Macao
Hong Kong MTR
- Development and Challenges
Macao | 11-14 June 2017
by Jacob Kam
Managing Director – Operations & Mainland Business
www.ciltinternational.orgInternational Convention 2017, Macao, Smart Journey Belt & Road

International Convention 2017 Macao – Smart Journey Belt & Road Page 2 MTR Corporation6/12/2017
Route Length
No of
Lines/Routes
No of
stations/stops
No of Car Daily Patronage
Operating
hours
Heavy Rail 194.3 km 11 lines 93 1,995 4.9 million
Around 19 hoursLight Rail 36.2 km 12 routes 68 141 0.5 million
Bus 17 routes 133 0.1 million

International Convention 2017 Macao – Smart Journey Belt & Road6/12/20172009/0Page 3 MTR Corporation
Railway Development
Strategy 2014
HK Railway Network 2031
Northern Link & Kwu
Tung Station
~ 10.7km
Hung Shui Kiu Station N/A
Tung Chung West Ext ~ 1.5km
Tuen Mun South Ext ~ 2.4km
East Kowloon Line ~ 7.8km
South Island Line
(West)
~ 7.4km
North Island Line ~ 5km

International Convention 2017 Macao – Smart Journey Belt & Road
Stockholm Metro
Melbourne Metro
Line 4 & Daxing Line
Line 14, Line 16
Shenzhen Metro
Line 4 and Ext
Sydney Metro
North West
Elizabeth Line
MTR Express
1.881 Mil
113.4 km
537k 53.7km
550k
20.5km
142k
32.5 km
1.228 mil
110km
455km(shared track)
36 km
812k
390km
5.5 mil
230 km
Hong Kong
MTR
Stockholm
Commuter rail
343k
241 km
• Over 1,200km route length (exclude shared track)
• Over 11 Million Passenger trips per weekday
Under construction
South Western rail
Contract started
from Aug 2017
Hangzhou Metro
Line 1 and Ext
MTR Businesses in China and Overseas
www.ciltinternational.org4

Challenges in Hong Kong
• Rising Customers’ Expectations, and Near Capacity Operations
• Aging Population Needs
• Asset Upgrades and Replacements
• Workforce for the New Era
• New lines has lower marginal return and new investment models are
needed

International Convention 2017 MacaoInternational Convention 2017 Macao – Smart Journey Belt & Road
On-Time Performance – Customers’ Expectations
99.91%
99.94%
99.93%
99.92%
99.94%
99.94%
99.91%
99.94%
99.82%
99.96%
99.94%
99.91%
99.98%
99.96%
99.93%
99.95%
99.99%
99.94%
99.97%
99.96%
95.0%
95.5%
96.0%
96.5%
97.0%
97.5%
98.0%
98.5%
99.0%
99.5%
100.0%
2008 2009 2010 2011 2012 2013 2014 2015 2016
Jan
2016
Feb
2016
Mar
2016
Apr
2016
May
2016
Jun
2016
Jul
2016
Aug
2016
Sep
2016
Oct
2016
Nov
2016
Dec
PassengerJourneyOn-Time(%)

Customer expectation foresighting

Customer-centric services responding to megatrends
Demographic shift
Technological boost
Social connectivity
Real time traffic information
Last-mile connections

Near Capacity Operations
Admiralty Station during evening peak

Extra caring to Elderly
I receive an alert when the facility in the station near
my community is out of service
I can easily enter the station, even though I am less
mobile
I can find my way easily and walk through the station
at my own place and feel safe
I can easily find a public toilet in stations and can use
the toilet safely
I can always find a seat
It is easy to approach MTR staff whenever I have
questions and need help
I can alight the train easily at my own pace
I can talk to someone who understands my needs and
can assist me
Pre-
journey
Entering
Station
During
journey
Existing
station

Critical Net Cashflow Pattern of a Metro Line
Years
NetCashFlowinEachYear
+ve
-ve
Initial CAPEX
Asset Upgrade and
Replacement CAPEX
Sustainable business requires
• Asset conditions can keep up with performance needs, for
as long as possible
• Asset in-service replacement costs are reasonable
• Reasonable and regular adjustments for fare / subsidies
(both timing and amounts)

Train services
 FAO and FAO-ready
 >99.9% reliability
Stations
 Ticketless travel
 Gates open for normal
services
 Tailored for customer
segments needs
Customer connectivity
 Personalized
 End to end / Total journey
 Value added services
Asset connectivity
 Integrated real-time data
 Interconnected hardware
 Mobile workforce solutions
Maintenance
 Automatic diagnostics and
recovery
 Predictive and preventive
 Analytics & modelling
Modularisation
 Plug & play
 Standardisation
 Efficient design and maintenance
Resilience & continuity
 Resilience to extreme weather
 Obsolescence management
 Low energy consumption
Future
assets
Enabled by
Supported
by
People
 Rewarding careers
 Attracting talent
 Multiskilling
 Global MTR family
Readying and enabling connectivity as Smart Railway

Data
Collection
&
Monitoring
Analytics Decision
Instrumentation
(Detection /
Measurement)
Transmission
Predict & Prevent
Respond & Recover
GPS
Sensor
technology
Laser
scanning
Imaging
technology
RFID
Statistical
analysis
Simulation
Artificial
intelligence
Big Data
Analytics
Smart use of technologies to enable asset
intelligence
IoT
Foresighted Asset Strategy 2030 (FAST 2030+)
BIM
Robotics

Data
Monitoring
Protocol
Internet of Things
(IoT)
Intelligent Trains
 Universal platform for train-borne
sensor data – common time/distance
domain platform hosting various
sources of sensor data (e.g. bogie
vibration, pantograph spring
strength, track height etc.
 Facilitate maintenance and decision
making
Big Data
Analytic

Axle Box Temperature
Wheel Profile
Monitoring
Axle Bearing
Temperature Monitoring
Building Wall Cladding
Condition Monitoring
Pantograph Wear Monitoring
Remote Capturing of Stray
Current Data in Tunnels
Brake Pad Wear
Monitoring
Smart Sensor for Rail Integrity
Monitoring
(Tech watch) use of VR
for remote
investigation / training
Asset Intelligence – Predict & Prevent/Respond & Recover

Technology improves customer experience
RFID Path-finding for Visually-Impaired
B
Turn right to
toilets
1 2
A
43
C
Male toilet in
front，turn right
for female toilet
Automatic Passenger Counting System
– Real time crowding information on trains and platforms for passengers’ viewing
Beacon enabled in-station way finder

Technology improves customer experience
Using iBeacon to remind
passengers to get off
trains
Station ID
Platform
ID
Information available on Train Windows
(Embedded LCD screens)
Fare discounts for individual customer
Acquirers
Backend
• Settle fare deduction with pax account daily
• Support cross-PTO discounts
• Handle clearing with multiple Acquirers
• Support multiple payment modes

Belt and Road is, in essence, an invitation for international co-operation in
enhancing policy co-ordination, strengthening infrastructural facilities
connectivity, facilitating unimpeded trade and investment, deepening financial
integration and building people-to-people bonds.
Professional Development Platform
We will provide training to uplift the
competence and standards of railway
operations and management in the
region including safety assurance,
operations, customer service, asset
management, etc.
Partner for Businesses
With our global railway experience, we will serve as a
partner to supporting China’s railway companies to go
global.
@ Belt and Road Initiative
Our Roles Will Be
Facilitator for Railway Standard Improvement
The Academy will promote MTR Quality as a standard to
be shared by metros. In addition, we will undertake
research to continuously enhance the standard.
MTR Academy - in supporting Hong Kong’s roles
in Belt and Road Initiative

Global Challenges
• Emerging regulations
• New service provisions for elderly group
Accessibility and aging
population
• “big data”; internet of things; “smart” railway
• Better customer service
Digital technology
• How operators and suppliers can create win-win
solutions throughout asset life-cycle
New relationship with
suppliers
• Disruptive innovation in the transport industry
• How to work with the new players in public transport
Autonomous vehicles;
new “mobility providers”
• Emerging threat
• High impact on service as well as safety
Cyber security

Concluding Remarks
• Global metro challenges are common in many aspects
• Solutions requires industry-wide efforts
• MTR is willing to share our experience

Thank you
Dr. Jacob Kam
Managing Director – Operations & Mainland Business
MTR Corporation Limited

Hong Kong MTR - Development and Challenges

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