The document is a training DVD program on people skills for home brewing. It covers several topics: 1. The change curve model which outlines the typical phases people go through in response to change. 2. An effective team leader model which emphasizes leading people and managing resources to achieve company vision and goals through problem solving processes and communication. 3. Active listening skills including focusing on the speaker, acknowledging what they say, responding to seek clarity, and providing feedback. 4. How to delegate tasks through explaining the purpose, task steps, getting feedback, specifying responsibilities, and setting a review. 5. Training others by telling them what to do, showing them how, letting them try, observing