Home brew module 5 - advanced problem solving

Bundaberg Brewed Drinks
Home Brew Program
MODULE 5
Advanced Problem Solving Tools
DVD Program
Russell Cummings

Course Materials
Before you start this course, print out the
Workbook/Manual from the Home Brew Intranet
site.
If you do not have the manual, click on pause to
stop the DVD.
You can pause and rewind anytime during this
video.
Press Play to start DVD again when you have the
manual and are ready to proceed.

Home Brew Program 2010

Today’s Purpose

• To explore some different problem solving
tools and how we can apply them at BBD


Advanced Problem Solving
Tools and Processes
Understanding cause and effect

The Simple Framework

DEFINE
SPECIFIC WHERE do
STRATEGIES we need to
AND ACTIONS be in the
future?
HOW do we
get there? DEFINE THE
OUTCOMES
and/or
Where are we NOW? PURPOSE

DEFINE THE
PROBLEM or
ISSUES


Powerful Problem Solving Sequence
Funding
Products / Serv. Top 3 from Mindmap
1. People
Sales
People
2. Funding
Segmentation Growth
3. Sales
Mindmap the issue
Pareto the Mindmap for top 3

P I N
O
S
E Put into a One Page Plan
S G
I S A
TU T NOW One Page Plan WHERE
I E I HOW
V V
E E ST RAT EGIES ACTION PLANS T I M I N G - Who & When

FORCE FIELD

Force Field each issue


Sorting the trees from the wood
• Consequences – the
inevitable outcome of failing
to fix the Causes

• Complications – the
evidence of failure,
something is going wrong or
is about to go wrong and
needs to be fixed

• Causes – the roots of our
problems. Organisational
processes that are failing.


Causal Chain Analysis
If you cannot:
• explain the consequences
– you do not understand the issue
• live with the consequences of an issue
– you have to identify and fix the cause
• fix the cause
– you have to find an alternative way to avoid the
consequences
• fully expose the consequences
– your answer will be incomplete and thereby flawed


Causal Chain Analysis – Process
1. Group Discussion around the Topic of Interest
2. Brainstorm and note those items that are “The
Evidence of Failure” that something is going
wrong with the system
3. Consider the “Consequences” of these failures
and determine the degree to which they impact the
organisation
4. Agree upon the systems and processes that are
failing and identify them as the “Causes of
Failure” that need to be addressed


Identifying the Cause

Harder than it sounds

5 WHY’S
Why?
Why?
Why?
Why?
Why?
• When dealing with an issue very rarely do we get to the ‘root cause’
• If you don’t eliminate the root cause the problem will re-surface elsewhere
• 5 why’s is a very powerful tool to get to the real issue


The Critical Issues – 4S
The barriers to achievement
1. Systems & Processes
 electronic, paper-based, current work practices
2. Structure & Resources
 What structure is required to deliver the solution?
 What are the resource implications of making the change
happen, dollars, human and otherwise?
3. Skills & Knowledge
 staff competencies and travelling the corporate learning
curve
4. Stakeholders & Commitment
 Motivating all stakeholders to be part of the solution.


CEDAC
The primary purpose of the CEDAC tool is to identify and list all the possible causes of
problems and to then generate action plans. It helps you to think through causes of a problem
thoroughly. The major benefit being that it pushes you to consider all possible causes of the
problem, rather than just the ones that are obvious.

MATERIALS EQUIPMENT Sales staff don’t PEOPLE Customers don’t
check order Know their own systems
for accuracy
Customers give wrong
Sales staff details when ordering
Not enough
too busy
staff Customers expect
Us to know what they want
Orders not
Verified by Issue:
Processing staff
Wrong Orders

Inexperienced
staff in sales
jobs Order department
Don’t know selects wrong components
Enough about Increased orders
our products overwhelming department
Received Checkers ‘snowed under’
ENVIRONMENT PROCESS little METHODS
training


Cause & Effect Exercise
• Select a “meaty” issue that directly impacts your
role and/or team and where it will be useful to
determine the root cause of the problem and
appropriate solutions.
• Apply the Causal Tree Analysis to your problem
use: 5 Why’s, 4S, CEDAC.
• Analyse the issue using a range of C&E tools
then develop a One Page plan.
Click on pause to stop the DVD.
Press Play to start DVD again when you have finished the exercise


DECISION MATRIX

Alternatives
Option 1 Option 2 Option 3 Option 4
CRITERIA Weight List the Alternatives
Sell Business Grow Merge
Retrench

Profit 30 15 25 20 13

Sales the Criteria
Define 25 12 15 20 15

Brand 15 8 8 10 14

Speed 30 15 5 10 5
TOTAL 100 50 53 60 47


Decision Matrix Tips
• Spend the majority of your time, deciding
and debating on the criteria and
weightings.
• Most people spend their time arguing the
scores.
• Use the tool in conjunction with other
analysis eg. Financial analysis, as
required.


Decision Matrix Exercise
Select a particular issue where you need to
decide between a range of alternatives.
If you are unable to select an issue –
discuss this with your Manager/Supervisor
and agree a topic.
Use the Decision Matrix to assist in
evaluating the alternatives.


Project Planning

Making it happen…

PROD


The 7P’s of Project Planning
• Project Description: a concise statement
• Products: Project deliverables
• Priorities: When are deliverables required?
• Pillars: What must be in place?
• Pitfalls: What are the risks?
• Plans: How will it happen?
• Pass to: Who are the future owners?


Project Planning Exercise
• Select a project that you could plan out
using the 7P’s. If you can’t think of one,
use the question below.
Develop a 7P’s Project Plan for:
“How we would incorporate the Home Brew
tools across the Company in everyday
work?”


5 WHY’S
Why?
Why?
Why?
Why?
Why?

CEDAC
MATERIALS EQUIPMENT PEOPLE
Sales staff don’t Customers don’t
check order Know their own systems
for accuracy

Customers give wrong
Sales staff details when ordering
Not enough
too busy
staff
Customers expect
Us to know what they want
Orders not
Verified by
Processing staff Issue:
Wrong Orders

Inexperienced
staff in sales
jobs
Order department
Don’t know selects wrong components
Enough about Increased orders
our products overwhelming department
Received Checkers ‘snowed under’
little
ENVIRONMENT PROCESS training METHODS


DECISION MATRIX

Alternatives
Option 1 Option 2 Option 3 Option 4
CRITERIA Weight Sell Business Grow Merge
Retrench

Profit 30 15 25 20 13

Sales 25 12 15 20 15

Brand 15 8 8 10 14

Speed 30 15 5 10 5
TOTAL 100 50 53 60 47


Next Steps
Complete your Exercises
Tools & Templates
Home Brew Intranet Site
Next: Module 6 – Advanced Management


Thanks

Strategy into Action


Home brew module 5 - advanced problem solving

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Editor's Notes