SlideShare a Scribd company logo
1#GoDigitalWebinar
Holiday Facebook
Ads, the Ultimate
Gift to Your
Business
Presented by G/O Digital and
Facebook
#GoDigitalWebinar
Brian Neal
Partner Manager of
Channel Sales
FACEBOOK
Jason Fimbrez
Social Advertising
Manager
G/O DIGITAL
FACEBOOK ADS, The Ultimate Gift to Your Business
Moderator
Andrea Parker
Sr. Content Marketing
Manager
G/O DIGITAL
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
• The webinar recording will be available after the presentation
Housekeeping
• The deck will be available on SlideShare
• Use the chat window in the bottom left corner to ask questions throughout the webinar
• To join in on the social conversation, use the hashtag #GoDigitalWebinar
• If we cannot answer all of the questions, we will follow up through email
Holiday is the #1 Retail Season
The Facebook Family of Apps & Services can help you
make the most of this holiday season
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
$626B
opportunity
70%
Retailers reported an increase in 2015
holiday sales despite the unfavorable
macro trends
Retail sales grew 3%
In 2015
Source: NRF, 2016 Retail Holiday Planning Playbook, June 2016
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
1. Facebook data, US only, Dec 1-31, 2015. Analysis of posts, videos, photos uploaded by people age 18+ on Facebook.
2. Facebook data for people ages 18+ in the US, daily average for Jan 1–Oct 31, 2015 (non-Holiday season), and daily average for Nov 1–Dec 25, 2015 (Holiday season).
3. Facebook data for people ages 18+ in the US, daily average for Nov 1–Dec 25, 2015 (Holiday season 2015)
237mAverage posts, photos
and videos published to
Facebook in the US every
day in December1
The Way We Connect During
the Holidays is Changing
30%
Increase in average
daily content uploads in
December relative to
the rest of the year2
84% Of this content shared
via mobile3
#GoDigitalWebinar
Why Social
Matters
Joining the
Social
Conversation
Turn
Conversation
into Action
AGENDA
FACEBOOK ADS, The Ultimate Gift to Your Business
PART 1: PART 2: PART 3:
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Why Social
Matters
PART 1:
Source: US Mobile Total Monthly Minutes, comScore, September 2014
Facebook is
the center of
discovery
9#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
People Shop on
Facebook During the
Holidays
Transactions initiated on Facebook
accelerate in Q4
33%
Increase in
M-commerce in 2015
Holiday season
Average daily number of transactions initiated on Facebook
Source: Facebook data, US only, Jan 1, 2015 – Jan 30, 2016. Analysis of conversion pixel and App Events data for conversions of
people ages 18+ on Facebook. The gaming vertical is excluded from this analysis.
Facebook data for people ages 18+ in the US, daily average for Nov 1–Dec 25, 2015 (Holiday season 2015)
MOBILE CONVERSIONS
DESKTOP CONVERSIONS
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
People said they purchased an item
from a local business last holiday
season based on an advertisement
they saw on Facebook.
Source: G/O Digital, “Holiday Purchasing Habits: A Digital
Advantage for Local Businesses, Aug 17 2015
Facebook
Inspirations Fuel
In-store Holiday
Shopping
1in3
People Use Social
Media to Start
Conversations with
Businesses
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
69%
Use social
media to
interact with
a business
48%
Use social
media to find
a business’
address
47%
Use social
media to view
photos of the
business
before visiting
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
A Brand’s Social
Media Presence
Impacts Consumer
Decisions
• A strong social media presence can
lead to increased brand awareness
• Over half of consumers say a brand’s
social media presence has an impact
on their decision-making process
Prefer to see
Digital Ads
for local
businesses during the
holiday season
72%
Digital Ads Can
Inspire Brand
Awareness During
the Holidays
• Digital ads present a
major opportunity for
retailers
• Brand recognition
increases after seeing a
Facebook Ad
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Joining the Social
Conversation
PART 2:
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
The Social Shopper -
What You Need to Know
Who is the Social Shopper?
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Social Shoppers
Love Shopping
Local
They are more likely to favor local
brands on social media over
national brands, which means
local businesses should leverage
their edge.
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
69% Have
interacted
with a local brand in the
past year
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Social Shoppers Like
Interacting with Local
Businesses
Over ¾ of shoppers
note at least some
importance for brands
to communicate via
social media
They value
announcements about
the business and
holiday
They appreciate
responses to customer
complaints and
inquiries
Source: “Average Time Spent per Day with Major Media by US Adults,” eMarketer Oct 2015
3 Hours
per day on mobile
Mobile is
a constant
companion
Social Shoppers
are Always Browsing
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
19
64%
61%
of omni-channel shoppers
anticipate doing more
research on their
smartphones
expect to use their
smartphone more
in-store
Social Shoppers
Shop Mobile, Even
While in a Store
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
45%
of the shopping
journey contains a
mobile action
• Source: “Omni-channel Shoppers” by GfK, US only (Facebook-commissioned
online study and opt-in panel of 2,407 people ages 18+ who have researched
online and bought 1 of 5 key categories in the last 3 months), conducted to
quantify key differences in shopping behavior across channels (tablets, mobile
phones, PCs, brick-and-mortar retails) and fielded Sep 16-18, 2015.
Turn Conversation
into Action
PART 3:
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Combine Search
with Digital Ads
Combining
Search and
Digital Ads can
lead to a stronger
online presence Exposure to Digital
Ads prompts
consumers to
perform more
specific keyword
searches
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
1 Facebook data, US only, Oct 1 – Dec 31, 2015. Analysis of post content
related to Black Friday and shopping topics from people age 18+ on
Facebook. 2. Oct 1 – Jan 30 conversion data visible to Facebook via
Conversion Pixel and SDK
C Y B E R M O N D A Y
B L A C K F R I D A Y
MOBILE CONVERSIONS
DESKTOP CONVERSIONS (Adjusted)
136.9m
interactions related to
Black Friday topics in
the US1
Facebook is a Living
Billboard During the
Holidays
Transactions initiated
on Facebook
accelerate in Q4
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Create a
Promotional Plan 45%
of shoppers plan
to do most of their
shopping before
Black Friday
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Define Goals and
Set Expectations
Set realistic
goals
Identify your
intended
campaign
outcome and
actions
Pinpoint
your target
audience
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Optimize Your
Paid Efforts to
Convert Customers
• Digital Ads need to be their very best
in order to create revenue —
especially on an expedited timeline
• What’s the best way to optimize your
social ads? Relevancy
26
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Facebook Ad
Best Practices
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Facebook Ad Options
• Which Facebook ads are most
relevant to your audience?
Focus Your Targeting
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
How?
• Generate demand among
existing customers
• Focus on people already
familiar with your brand to
increase holiday sales
• Drive transactions with dynamic
ads
• Drive sales by retargeting
website and mobile app
visitors with relevant products
• Generate store visits and sales
• Target people near your
store to drive foot traffic
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Matched targets
People you know on Facebook
CRM data
Your data
DIRECT OR THROUGH THIRD-PARTY
Intent data
Facebook
Custom Audiences
How it works
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Lookalike Audiences
Find people who look like your customers and prospects
People you know Website visitors Mobile app users Fans of your Page
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Custom Audiences from
Intent Data
Your website or mobile app Ads automatically served in News Feed
Drive back to your website or
mobile app to purchase
Exit and didn’t purchase
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Targeting Local Audiences
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Making Your Local
Business Stand Out
During the Holidays
• Black Friday
• Small Business Saturday
• Cyber Monday
• Free Shipping Day
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Hyperlocal National
Campaign
More Refined Audience
Result: $$
More Refined Reach
Set Parameters for Location
Larger Audience
Wider Reach for Ads
Multiple Locations
Result: $$$
vs
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Set the Spending
for Your Campaign
• Make spend dependent
on your specific business
and its objectives
• Consider audience size
G/O Digital knows and
understands these personas
Ride the Post-
Holiday Momentum
Capitalize on continued appetite to
generate more demand
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Generate Loyalty:
Cross-sell complementary
products to holiday buyers
and follow up
Drive continued demand and
transactions:
Generate demand for new
product arrivals, post holiday
sales & New Year’s resolutions
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Social Matters Appeal to the
Social Shopper
Optimize
Your Holiday Take-Aways
#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
Questions?

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Holiday Facebook Ads, the Ultimate Gift to Your Business

  • 1. 1#GoDigitalWebinar Holiday Facebook Ads, the Ultimate Gift to Your Business Presented by G/O Digital and Facebook
  • 2. #GoDigitalWebinar Brian Neal Partner Manager of Channel Sales FACEBOOK Jason Fimbrez Social Advertising Manager G/O DIGITAL FACEBOOK ADS, The Ultimate Gift to Your Business Moderator Andrea Parker Sr. Content Marketing Manager G/O DIGITAL
  • 3. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business • The webinar recording will be available after the presentation Housekeeping • The deck will be available on SlideShare • Use the chat window in the bottom left corner to ask questions throughout the webinar • To join in on the social conversation, use the hashtag #GoDigitalWebinar • If we cannot answer all of the questions, we will follow up through email
  • 4. Holiday is the #1 Retail Season The Facebook Family of Apps & Services can help you make the most of this holiday season #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business $626B opportunity 70% Retailers reported an increase in 2015 holiday sales despite the unfavorable macro trends Retail sales grew 3% In 2015 Source: NRF, 2016 Retail Holiday Planning Playbook, June 2016
  • 5. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business 1. Facebook data, US only, Dec 1-31, 2015. Analysis of posts, videos, photos uploaded by people age 18+ on Facebook. 2. Facebook data for people ages 18+ in the US, daily average for Jan 1–Oct 31, 2015 (non-Holiday season), and daily average for Nov 1–Dec 25, 2015 (Holiday season). 3. Facebook data for people ages 18+ in the US, daily average for Nov 1–Dec 25, 2015 (Holiday season 2015) 237mAverage posts, photos and videos published to Facebook in the US every day in December1 The Way We Connect During the Holidays is Changing 30% Increase in average daily content uploads in December relative to the rest of the year2 84% Of this content shared via mobile3
  • 6. #GoDigitalWebinar Why Social Matters Joining the Social Conversation Turn Conversation into Action AGENDA FACEBOOK ADS, The Ultimate Gift to Your Business PART 1: PART 2: PART 3:
  • 7. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Why Social Matters PART 1:
  • 8. Source: US Mobile Total Monthly Minutes, comScore, September 2014 Facebook is the center of discovery
  • 9. 9#GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business People Shop on Facebook During the Holidays Transactions initiated on Facebook accelerate in Q4 33% Increase in M-commerce in 2015 Holiday season Average daily number of transactions initiated on Facebook Source: Facebook data, US only, Jan 1, 2015 – Jan 30, 2016. Analysis of conversion pixel and App Events data for conversions of people ages 18+ on Facebook. The gaming vertical is excluded from this analysis. Facebook data for people ages 18+ in the US, daily average for Nov 1–Dec 25, 2015 (Holiday season 2015) MOBILE CONVERSIONS DESKTOP CONVERSIONS
  • 10. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business People said they purchased an item from a local business last holiday season based on an advertisement they saw on Facebook. Source: G/O Digital, “Holiday Purchasing Habits: A Digital Advantage for Local Businesses, Aug 17 2015 Facebook Inspirations Fuel In-store Holiday Shopping 1in3
  • 11. People Use Social Media to Start Conversations with Businesses #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business 69% Use social media to interact with a business 48% Use social media to find a business’ address 47% Use social media to view photos of the business before visiting
  • 12. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business A Brand’s Social Media Presence Impacts Consumer Decisions • A strong social media presence can lead to increased brand awareness • Over half of consumers say a brand’s social media presence has an impact on their decision-making process Prefer to see Digital Ads for local businesses during the holiday season 72%
  • 13. Digital Ads Can Inspire Brand Awareness During the Holidays • Digital ads present a major opportunity for retailers • Brand recognition increases after seeing a Facebook Ad #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
  • 14. Joining the Social Conversation PART 2: #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
  • 15. The Social Shopper - What You Need to Know Who is the Social Shopper? #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
  • 16. Social Shoppers Love Shopping Local They are more likely to favor local brands on social media over national brands, which means local businesses should leverage their edge. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business 69% Have interacted with a local brand in the past year
  • 17. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Social Shoppers Like Interacting with Local Businesses Over ¾ of shoppers note at least some importance for brands to communicate via social media They value announcements about the business and holiday They appreciate responses to customer complaints and inquiries
  • 18. Source: “Average Time Spent per Day with Major Media by US Adults,” eMarketer Oct 2015 3 Hours per day on mobile Mobile is a constant companion Social Shoppers are Always Browsing #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
  • 19. 19 64% 61% of omni-channel shoppers anticipate doing more research on their smartphones expect to use their smartphone more in-store Social Shoppers Shop Mobile, Even While in a Store #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business 45% of the shopping journey contains a mobile action • Source: “Omni-channel Shoppers” by GfK, US only (Facebook-commissioned online study and opt-in panel of 2,407 people ages 18+ who have researched online and bought 1 of 5 key categories in the last 3 months), conducted to quantify key differences in shopping behavior across channels (tablets, mobile phones, PCs, brick-and-mortar retails) and fielded Sep 16-18, 2015.
  • 20. Turn Conversation into Action PART 3: #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business
  • 21. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Combine Search with Digital Ads Combining Search and Digital Ads can lead to a stronger online presence Exposure to Digital Ads prompts consumers to perform more specific keyword searches
  • 22. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business 1 Facebook data, US only, Oct 1 – Dec 31, 2015. Analysis of post content related to Black Friday and shopping topics from people age 18+ on Facebook. 2. Oct 1 – Jan 30 conversion data visible to Facebook via Conversion Pixel and SDK C Y B E R M O N D A Y B L A C K F R I D A Y MOBILE CONVERSIONS DESKTOP CONVERSIONS (Adjusted) 136.9m interactions related to Black Friday topics in the US1 Facebook is a Living Billboard During the Holidays Transactions initiated on Facebook accelerate in Q4
  • 23. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Create a Promotional Plan 45% of shoppers plan to do most of their shopping before Black Friday
  • 24. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Define Goals and Set Expectations Set realistic goals Identify your intended campaign outcome and actions Pinpoint your target audience
  • 25. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Optimize Your Paid Efforts to Convert Customers • Digital Ads need to be their very best in order to create revenue — especially on an expedited timeline • What’s the best way to optimize your social ads? Relevancy
  • 26. 26 #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Facebook Ad Best Practices
  • 27. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Facebook Ad Options • Which Facebook ads are most relevant to your audience?
  • 28. Focus Your Targeting #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business How? • Generate demand among existing customers • Focus on people already familiar with your brand to increase holiday sales • Drive transactions with dynamic ads • Drive sales by retargeting website and mobile app visitors with relevant products • Generate store visits and sales • Target people near your store to drive foot traffic
  • 29. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Matched targets People you know on Facebook CRM data Your data DIRECT OR THROUGH THIRD-PARTY Intent data Facebook Custom Audiences How it works
  • 30. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Lookalike Audiences Find people who look like your customers and prospects People you know Website visitors Mobile app users Fans of your Page
  • 31. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Custom Audiences from Intent Data Your website or mobile app Ads automatically served in News Feed Drive back to your website or mobile app to purchase Exit and didn’t purchase
  • 32. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Targeting Local Audiences
  • 33. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Making Your Local Business Stand Out During the Holidays • Black Friday • Small Business Saturday • Cyber Monday • Free Shipping Day
  • 34. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Hyperlocal National Campaign More Refined Audience Result: $$ More Refined Reach Set Parameters for Location Larger Audience Wider Reach for Ads Multiple Locations Result: $$$ vs
  • 35. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Set the Spending for Your Campaign • Make spend dependent on your specific business and its objectives • Consider audience size G/O Digital knows and understands these personas
  • 36. Ride the Post- Holiday Momentum Capitalize on continued appetite to generate more demand #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Generate Loyalty: Cross-sell complementary products to holiday buyers and follow up Drive continued demand and transactions: Generate demand for new product arrivals, post holiday sales & New Year’s resolutions
  • 37. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Social Matters Appeal to the Social Shopper Optimize Your Holiday Take-Aways
  • 38. #GoDigitalWebinar FACEBOOK ADS, The Ultimate Gift to Your Business Questions?