Hisham Mandour has over 8 years of experience developing comprehensive training programs for major corporations. He is skilled in assessing training needs, designing curricula, and implementing progressive training programs to improve employee performance and development. Some of his achievements include developing an award-winning training program that achieved a 7-14.5% ROI, coaching senior management, and establishing learning and development units for new business openings.

1. HISHAM MANDOUR | TRAINING MANAGER |
Mohandiseen, Giza, Egypt | +(202) 01159741254 | Hisham_life@live.com |
PERSONAL
STATEMENT
Result oriented and dedicated professional with over Eight years of experience in
developing comprehensive training for major corporate systems initiatives.
Documented history of implementing progressive training programs and improving
employee development. Proven team leader and facilitator who motivates and cultivates
teams to achieve optimal performance. Expert in developing training materials, curricula
and programs
CORE
COMPETENCIES
MANAGERIAL
OPERATION
TEACHNICAL
 Strong leadership skillswith proven ability to imaginewhat could be, enablingexciting
possibilities and shared aspirationsto develop a new corporate reality.
 Adept a assessingteam members to know when to lead, listen,coach or follow.
 Skilled in promotinga candid and open atmosphere
 Solid projectmanagement expertise and disciplineto meet deliverables and timelines.
 Performance Management – Employee Engagement – Change Management –
Communication
 Project/Program/ Resource Management – Strategic Planning –CurriculumDevelopment –
Measurement and Reporting – Policy/Procedures/BestPractices Development – Needs
Analysis.
 Budget Planning –Learning Management Systems – Surveys – Analysis –Performance
Metrics.
SELECTED
ACHIEVEMENTS
 Assessed organizational needs and collaborated/consulted with HR and operations
leadership attwelve locations to develop solutions related to culture, associate
performance, and leadership development.
 Developed an award winningtrainingand development program usinga combination of
casestudies,on-the job learning,and coaching/mentoringto meet specific organizational
objectives,address gaps in performance and benchmark organizational strength.
 Defrayed trainingcosts by usingwork based learningto correct immediate issues.
(ROI 7 to 14.5%)
 Builtevaluation processes into trainingsolution to ensurequality and continuous
improvement.
 Coached Sr. Management to teach classes on leadership and to create a cultureof
feedback and recognition.

2. PROFESSIONAL
EXPERIENCE
FOUR SEASONS
HOTELS AND
RESORTS
LEARNING & DEVELOPMENT
MANAGER
CAIRO,
EGYPT
 Conducted orientation sessionsand arrangeon-the-job trainingfor new hires.
 Evaluated instructor performanceand the effectiveness of training programs,providing
recommendations for improvement.
 Developed testing and evaluation procedures.
 Conducted and arrangeongoing technical trainingand personal development classes for
staff members.
 Conferred with management and conduct surveys to identify trainingneeds based on
projected production processes,changes,and other factors.
 Developed and organizetrainingmanuals,multimedia visual aids,and other educational
materials.
 Analyzed trainingneeds to develop and modify new trainingprograms and improve
existingprograms
 Reviewed and evaluated trainingand apprenticeship programs for compliancewith
government standards.
 Trained instructors and supervisorsin techniques and skillsfor trainingand dealingwith
employees.
 Prepared trainingbudget for department
WADI HOLDINGS ASSISSTANT TRAINING
MANAGER
CAIRO,
EGYPT
 Identify development and trainingneeds within the group through job analysisappraisal
schemes and regular consultation with business managers.
 Design and develop trainingand development programs based on both the organization
and individual needs
 Prepare and put in consideration costs of planned programs and kept within budget.
 Conduct soft skillstrainingsessionson a frequent basis for administration and
production staff.
 Managingthe delivery of trainingand development programs,devisingtrainingstrategy
for the organization.
 Amend and revise programs as necessary,in order to adaptto the changes that occur in
the work place.
BERLITZ
INTERNATIONAL
LANGUAGE INSTRUCTION
SUPERVISOR (LIS)
UPPER,
EGYPT
 Interviewed over 900 graduates to determine their eligibility for the basic businessskills
acquisition (FGF/BBSA)
 Developed instructors English and Businessmanuals and presentations.
 Trained new instructors and assessed their level of English language.
 Followed up their performance.
 Answered all their enquiries and put them through new procedures.
 Tailored English and Business manualsaccordingto different industry requirements.

3. BERLITZ
INTERNATIONAL
LANGUAGE/ BUSINESS
TRAINER
CAIRO,
EGYPT
 More than 6000 hours of classroomexperience.
 Taught English for business
 Trained graduates on writingeffective CVs, cover letter, and followup letters.
 Trained graduates on interview skills.
 Taught business, technical writing,businesscorrespondenceand report writing.
 Developed a comprehensive feedback system to measure student’s satisfaction.
FREELANCE/
CONSULTATION
EXPERIENCE
SIRA CORP METHODOLOGIST
DEVELOPER
CAIRO,
EGYPT
 Established the various English programs derived from the Cambridge Material.
 Developed a uniqueteaching approach for the department of Languages that focused
on increasingthespan of concentration.
 Developed Level Placement, Mid Level, and exit level tests.
 Recruited and trained new English instructors for the methodology in place.
 Coached owners on how to read and understand change of the trainingmarket.
LEADERS LEARNING
CENTER (opening)
TRAINING CONSULTANT CAIRO,
EGYPT
 Established and organized the functionality of management systems and operation.
 Developed Fifteen on-demand trainingprograms
 Introduced an interactivelearningmethodology
 Incorporated customer friendly procedures and services.
 Introduced Key Performance Indicators (KPI) for both full time employees and freelance
trainers.
TRANSFORMATION
ACTION
GROUP (TAG)
LEARNING & DEVELOPMENT
EXPERT (Subject expert)
CAIRO,
EGYPT
 Established fully functional trainingand development unit within organizations
 Conducted and trained organization’s staff on TrainingNeeds Assessments & Analysis
(TNA) that correspond with job requirement.
 Designed a range of trainingprograms for the organization includingan induction
trainingfor the firm
 Trained and coached the trainingdepartment on the steps and methods of the ROI
calculationsto measure the effectiveness of the development provided
 Coached entire teams includingthetrainingmanagers on employee engagement, and
surveys.
MARSA ALLAM
INTERNATIONAL
AIRPORT Opening
(KHURAFI)
LEARNING & DEVELOPING
EXPERT (Subject expert)
MARSA ALLAM,
EGYPT
 Established a Learning& Development Unit under the HR for the Opening of the Airport
 Designed and piloted a range of trainingprograms includingtheinduction program.
 Implemented a range of reports and survey covering “Employee Engagement”
“Development Track Record”
 Introduced “Cross Exposure training”for all employees before transfer.
 Put in placeROI, Budgeting, TNA, and Standard quality procedures.

4. ORANGE France
Telecommunications
PEOPLE DEVELOPMENT
EXPERT
CAIRO,
EGYPT
 Conducted trainingNeed Assessment / Analysis for Sixty Fivepositions covering
One Thousand Five Hundred full-timeemployees.
 Designed, delivered trainingprograms accordingto the organization’s goal.
 Implemented a feedback system and applied a rangeof surveys that measures
Employee Engagement, development and satisfaction.
EDUCATION UNIVERSITY OF LAGOS NIGERIA, LAGOS
 Faculty of Engineering (Communications)
Certification  Certified Business Professional (CBP) Track TrainingUSA
 Certified Corporate Trainer (CCT) Track TrainingUSA
 Project Management Professional (PMP) fromthe PMI