Ahmed Gamal El-Din

Ahmed Gamal El-Din Fakhr El-Din Omar
Current Address: Riyadh – Saudi Arabia
Date of Birth: Dec 20, 1986 Nationality:Egyptian Military: Exempted Status: Married
Telephone:(+966) 546 774 531
Email Address: ahmed.gamaleldin@live.com
Objective
All my life I have learned to give extreme effort in the institution so later on my work in any place was great opportunity for the employer and myself, and my working
theme is “nonstop learning”, throughout the last six years I have workedwith entities as Managerial Trainer & Material Developer.
Education
Bachelor Degree 2004-2008   
Helwan University  ,Bachelor Degree from HelwanUniversity Cairo,Egypt.
Faculty of CommerceandBusiness administration,Management department Grade: Good
Professional Master Degree 2010 – 2011
    Cairo University   Professional Master Degree (M.Sc. of HumanResources Management)
Faculty of Commerce– Cairo University
PMP Certified from (Project Management Institute)2014
    The KnowledgeAcademy – Mumbai GradeExcellent
Human Resources Management Diploma2010
    Oxford TrainingCollege,Egypt Grade Excellent
TTT Certified (Trainer of the Trainers) May2010   
Ministry of Exterior & Cairo University with grade 97%.
PTP Certified Program April 2010
    Ministry of Exterior & Cairo University (Professional Trainer Program).
CIPT Program June2009
    MISSOURISTATEUniversity   Certifiedin the program of the CIPT (certifiedinternational professional trainer) in the U.S.A
QUALITY CONTROL MANAGEMENT June 2010   
BOISE STATE UNIVERSITY  *CertifiedDiploma from BOISE STATE UNIVERSITY in the program of the(QUALITY CONTROL MANAGEMENT).
CBP Certified Trainer Program June2013
*Certified at CBP Program (CertifiedBusiness Professional) in theprograms of the Customer Service, Sales, Leadership,Business Etiquette, andCommunication
Skills.
HDI Certified Trainer Program October 2013
*Certified at HDI Program in the programs of the Customer Service, Technical Support,Team Leading, Support Center Manager, andQuality Assurance..
Professional Experience
(From September 2016 till Now):
- (Integrated for TrainingITC) -
Job title: - Senior Consultant – for Management Training
(From October 2014till September 2016):
- (Al-Khaleej for Training& Education - Khobar) -
Job title: - Area Operation Manager – for Management Training(Eastern Region)
(From April 2013 till September 2014):
- (Al-Khaleej for Training& Education - Riyadh) -
Job title: - Managerial Trainer & Material Developer
(From March 2012 till April 2013):
- (SAUDI BUILDING TECHNEQUE FOR CONSTRUCTION Company) -
Job title: - Human Resources Director in the Project ofRehabilitation ofStudents Residential Area – Imam Mohamed Bin Saud University – Riyadh
(From Nov 2010till Feb 2012):
HSBC Bank GSC - contact center – LCC (Local Call Center)
Job title: Assistant Operation Manager.
(From June 09 till Nov2010):

2
RAYA contact center - Nobel talk project
Job title: Marketingrepresentativeagent "night shift"(TeamLeader).
Job responsibilities: Targetingforeigners in the states convincingthemtosign up with us to do theirinternational calls.
"In brief ": Monthlysales target achievement .andachieve tobe the topseller (Till now).
(From 2008till May 2011) W.O.W(world ofwisdom) TRAININGCENTER, For HumanPerformanceTechnology,
Job title: Trainer
Job responsibilities: Givingthefreshgraduates courses in customerservice, telesales,communication skills,presentationskills andleadership skills.
(From April 08 –May 2010)IPMCompany in the MiddleEast (Institute of professional managers)
Job title: HR Specialist
Job responsibilities: Analyzethe company jobs, recruit newemployees, andfinish all the managerial works in thecompany.
(Mar09 – July 09) BasicBusiness Skills Acquisition (BBSA)Cairo, Egypt
Sponsoredby the Future Generation Foundation(FGF)
Training(Trainee)
DevelopedLanguage andComputerSkills
EnhancedPresentation &Project Development Skills
AcquiredBasic Business Skills including: Marketing, Sales, Banking,
Accounting, Business Correspondence andReport Writing.
March 09-Jun 09
Dale Carnegie seminar(DCS)
Sponsoredby the Graduate ResourceProgram (GRP)
Communication:
 DevelopedhumanRelations andCommunicationSkills
Customer service:
 Interpersonal Skills
 Howto handle internal customer
 The different types of customers andhowto approach each ofevery one ofthem
Negotiation:
Howto negotiate withthe customer
 Basic Negotiation skills
 NegotiationStyles andTactics
 Readingbody language
Complain workshop:
 Howto handle a complain workshop
 Findmore thanonesolutionfora complain
 Howto handle iratecustomer
July 05-Sept 05
Misr Bank Cairo,Egypt (summer training)
*Credit Dept. *Audit Dept.
*Receivedthe clients checks *Print client's financial statements
July 08– Feb 09
The Egyptian CompanyforFoodIndustries (FreshFood)
Job Title: Internal Auditor
Job Description: Preparethe sheet balance,costs, profits andauditingthe companyaccountants.
July06-Mar09
Emadco for Agriculture Equipment
Job Title: financial manager assistant

3
Job Description: helpthe managers totake thefinancial decisions by gave themthe companystatements
Feb 05-Feb09
CairoInternational Fairfor Books
JobTitle: sales representative
JobDescription: sell English, French, Dutch, Italianandother language novels

Languages and Additional Information
Native: Arabic Language
.Good(speaking-writing-Listening): English language
Courses & Professional Expertise (Training done by me)
(June 2015)
The Creativityin Training,
Public Event, Saudi Arabia
Place: Khobar,MovenpicHotel
Trainee Numbers: 120TrainingManagers & HR Managers
(May 2015)
Leadership Qualities Training,
KBR Company, Saudi Arabia
Place: Dammam
Trainee Numbers: 15 Managers
(April 2015)
Interpersonal Skills Training,
Ministry ofNational Guard, Saudi Arabia
Place: Khobar
Trainee Numbers: 45 Officers
(From January 2015 toApril 2015)
PDP TrainingProgram(Personal Development Program)
Includingthe followingskills (Leadership Skills, Communication Skills, Time Management, Talent Management, Project Management, Interpersonal Skills,
andBusiness WritingSkills)
ESSAR International Company,Saudi Arabia (Sub-contract ofSaudi Aramco Company)
Place: Khobar
Trainee Numbers: 85 Employees,HeadDivisions andManagers.
(July2014)
The MERCHANDISER TrainingCourse (BatchNo.2)
(Customer Service,Sales, TeamWorkSkills, NegotiationSkills, CommunicationSkills, and Office Management)
SEQALA Company, Saudi Arabia.
Place: Riyadh
Trainee Numbers: 38 Employee
(June 2014)
The MERCHANDISER TrainingCourse (BatchNo.1)
(Customer Service,Sales, TeamWorkSkills, NegotiationSkills, CommunicationSkills, andOffice Management)
SEQALA Company, Saudi Arabia.

4
Place: Riyadh
(May 2014)
HDI Training, Technical Support Course, (BatchNo.1)
SAUDI ARAMCO Company, Saudi Arabia
Place: Dhahran
(May 2014)
HDI Training, Technical Support Course, (BatchNo.2)
SAUDI ARAMCO Company, Saudi Arabia
Place: Dhahran
(May 2014)
Supply Chain Management,
Ministry ofArmy,Saudi Arabia. The AIR FORCES
Place: Dammam
(April 2014)
Supply Chain Management,
Ministry OfArmy,Saudi Arabia. The AIR FORCES
Place: Khamis Masheet
(April 2014)
TOT TrainingCourse (TrainThe Trainer),
Ministry OfArmy,Saudi Arabia. The AIR DEFENCES FORCES
Place: Jeddah
(March 2014)
Soft Skills Workshop, (Males)
SLFECompany,Saudi Arabia.
Place: Dammam
(March 2014)
Soft Skills Workshop, (Females)
SLFECompany,Saudi Arabia.
Place: Dammam
(March 2014)
Time Management & PresentationSkills Course,
Al – MASHREQ Capital Company, Saudi Arabia.
Place: Jeddah.
(February 2014)
Office Management & Secretary Skills TrainingCourse

5
Al-Abd Al-Lateef Furniture Company,Saudi Arabia.
Place: Riyadh, Trainee Numbers: 12 Employee
(February 2014)
HDI Training, Technical Support Course,
SAUDI AIRLINES, Saudi Arabia
Place: Jeddah.
(January 2014)
HDI TrainingCustomer Service Course,
Ministry ofArmy,Saudi Arabia. The NAVY
Place: Jeddah.
Trainee Numbers: 60 OfficerandSoldier
(From December 2013till January 2014)
Stress Management andCustomerService TrainingCourse, (Batch1, 2,3)
Ministry ofSocial Insurance,Saudi Arabia.
Place: Riyadh, Qassim, Al-Gouf, Jeddah, Yanbu, Medina, Makah, Dammam,Khobar, Jubail.
Trainee Numbers: 85 Employee.
(From September 2013till November 2013)
PDP TrainingCourse, (Batch 3)
Ma'aden Companyfor Mining,Saudi Arabia.
Place: Al-Jubail Industrial.
Trainee Numbers: 48 NewEngineers to the Company.
(August2013)
The advancedSoft Skills TrainingCourse, (Batch1)
Ministry ofArmy,Saudi Arabia.
Place: Jeddah.
Trainee Numbers: 32Officer andSoldier.
(June 2013)
HDI – DST (Desktop Support Technician) TrainingCourse, (Batch 1)
Ministry ofElectric,Saudi Arabia.
Place: Dammam.
Trainee Numbers: 45 NewEngineers to the Company.
(May 2013)
The Electronic ArchivingTrainingCourse, (Batch2)
Place: Khamis Masheet.
Trainee Numbers: 28 OfficerandSoldier.
(May 2013)
The Electronic ArchivingTrainingCourse, (Batch1)
Place: Khamis Masheet.
Trainee Numbers: 29 OfficerandSoldier.
(April 2013)

6
The Electronic SecretaryTrainingCourse, (Batch2)
Ministry ofLabor, Saudi Arabia.
Place: Riyadh.
Trainee Numbers: 24 Trainees.
(April 2013)
The Electronic SecretaryTrainingCourse, (Batch1)
Ministry ofLabor, Saudi Arabia.
Place: Riyadh.
(May 2011)
Project Management Principles,
Model Of FM (Future Misr)
Faculty Of Commerce, EnglishSection, CairoUniversity.
Place: Cairo University.
(April 2011)
The SHIP TrainingCourse,(Batch 2)
Faculty Of Commerce, CairoUniversity.
(March 2011)
The SHIP TrainingCourse,
Faculty Of Commerce, CairoUniversity.
(December 2010)
Build Your Self Modules,
The Model of GOK (Gate Of Knowledge 2011)
Trainee Numbers: 120Students.
(October 2010)
Soft Skills Workshop,
The Model of MAP (Model OfAmericanPresidency 2011)
Trainee Numbers: 75 Students.
(October 2010)
Strategic PlanningModules,
The Model of GOK (Gate Of Knowledge 2011)
(September 2010)
Soft Skills Workshop,
The Model of SMS(Stock Market Simulation2011)

7
(September 2010)
The 12thBatch (RAYACompany)
Place: El-HaramBranch.
TrainingSubject: Preparingtheperfect call centeragent,
Trainee Numbers: 23 Trainees,
(August2010)
The 11thBatch (VODAFONE Company)
(August2010)
The 10thBatch (VODAFONE Company)
(July2010)
The 9thBatch(MOBINILCompany)
(July2010)
The 8thBatch(ETISALAT Company)
(May 2010)
Bent El- Sultan Companyfortourismandconstruction,
Trainingsubject: leadershipskills.
Trainee Numbers: 6 managers.
(May 2010)
Bent El- Sultan Companyfortourismandconstruction,
TrainingSubject: WorldClass (Customer Service).
Trainee Numbers: 9 Employees.
(From February2010 –April 2010)
Strategic PlanningModules,
The Model of WTO (WorldTrade Organization2010)
Trainee Numbers: 120Students.
(January 2010)
InterviewSkills & Howto be a goodinterviewer.
The Model of MURF (Make your future2010)
Place: Banha University.
(December 2009)
The 7thBatch(VODAFONECompany)

8
(August2009)
The 5thBatch(ETISALAT Company)
Place: Maadi Branch.
(July2009)
The 4thBatch
Trainee Numbers: 13 Trainees
(June 2009)
The 3rdBatch
(April 2009)
The 2ndBatch
(February 2009)
The 1st Batch
References Available upon request

Ahmed Gamal El-Din

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