Netcellence Technologies offers a customizable software as a service (SaaS) solution that provides a unified support dashboard for various internal departments such as IT, HR, and finance. The platform allows organizations with support staff to efficiently manage support requests through an intuitive interface without requiring any IT footprint. Key features include ticket management, email notifications, multi-level support group definitions, and continuous improvements at a low, flat annual cost.

1. Bringing Software as a Service

2. A unified support dashboard for all Internal Support Departments (IT Support, Operations, HR, Finance) Netcellence Technologies Confidential

3. Highly Customizable Hosted Service, i.e. Software available as Service. User Interface gives Desktop Application feel. No IT footprint, i.e. no Hardware, Software to install. Netcellence Technologies Confidential

4. Organizations who have felt a need of a system to manage the support requests sent to various support departments. Organizations who are currently using Email/Phone based support. Organizations typically of a size above 30 and having one or more of support staff, like IT, HR, Finance, Operations. Organizations who are highly customer responsive, even to their internal customers. Netcellence Technologies Confidential

5. Email Notifications for all transactions and changes. Public/Private Ticket Comments. Additional file attachments. Multi-level Support Group definitions. Ticket show in queue of all support personals configured to be responsible. Incoming Emails Generate tickets (coming soon…) Netcellence Technologies Confidential

6. Users identified by Location, Departments. Tickets private to each User. Support “Groups” allow all support group persons to access tickets for the group. Netcellence Technologies Confidential

7. Configures: Location Department User Account Management Groups Ticket Classifications Ticket Classification to Group Assignment Responders (Support Personnel) to Group Membership Other Administrator Accounts Netcellence Technologies Confidential

8. View/Modify the previously logged tickets Submit a new Ticket Search tickets. Support Ticket Queue (only for support persons) Netcellence Technologies Confidential

9. New Ticket Assigned/Pending/WorkinProgress/Resolved Closed A ticket can be closed only by the user who created it or closed automatically after 72 hours. A resolved ticket can be reopened by the user. Ticket could be kept in Pending state if it can’t be worked upon immediately. Netcellence Technologies Confidential

10. Work Log: Internal Comments, not visible to user who raised the support request. Audit Trail: All changes happening to the support request in its lifecycle. Dialog: Communication to and from the support person (responder) and requester (user). Duplicate: Duplicate support requests can be marked. Netcellence Technologies Confidential

11. On demand service. Available anytime, anywhere. No IT footprint, thus no capital expense. Low, flat annual cost, irrespective of number of employees or offices, support persons. Continuous improvements, feature additions without additional upgrade cost. Customizations coming up to have your own dedicated URL, Logo, color, look-and-feel. Netcellence Technologies Confidential

12. Website: http://www.netcellence.in Email: [email_address] Demo Link: http://helpdesk.netcellence.in/admin Login: admin , Password: nimda , Organization: demo http://helpdesk.netcellence.in/user User - Login: ram , Password: ram, Organization: demo Support Person - Login: mohan, Password: mohan, Organization: demo Phone: +91-9810069056 Netcellence Technologies Confidential

13. Netcellence Technologies Confidential Thank you