Heba Abd Allah Abd El Aziz is looking for a position that allows her to enhance her existing legal, customer relations, and operations skills. She has over 10 years of experience in customer service and legal roles. Her skills include customer management, communications, time management, and problem solving. She is fluent in English and Arabic.
Vira International Ltd. has several consultants that are registered with and authorised by the OISC to offer immigration advise in the UK.We currently act as representatives of and manage the sponsor management system (SMS) for over 150 UK companies. We offer honest advice and always act in best interest of our clients. It is our endeavour to ensure our clients are always compliant.
VK Immigration and Recruitment Consultants helping Clients for Visa
Processing, Job Search and helping you connect with Companies globally
through different recruiters to get you Job abroad faster.
Vira International Ltd. has several consultants that are registered with and authorised by the OISC to offer immigration advise in the UK.We currently act as representatives of and manage the sponsor management system (SMS) for over 150 UK companies. We offer honest advice and always act in best interest of our clients. It is our endeavour to ensure our clients are always compliant.
VK Immigration and Recruitment Consultants helping Clients for Visa
Processing, Job Search and helping you connect with Companies globally
through different recruiters to get you Job abroad faster.
1. Heba Abd Allah Abd El Aziz
A member of the Egyptian syndicate of lawyers since 2004
Address: DIP Ewan Residence-Dubai
Dubai Mobile phone: (+9715)-06550675
Res.phone: (+971)-48850468
E-mail: Heba26_5_82@hotmail.com
Job Objectives:
Looking for a self motivated, updated position to be an active member in a dynamic
team to enhance and improve my existing skills, in the field of Legal, Customer Relations,
and Operations that meets and applies to my skills.
Skills Highlights:
Specialty Skills: Customer Management (CM), PPAS, Siebel, Prepaid Data Collection.
Interpersonal Skills: Excellent Communication skills, Time management, creative,
problem solving, and excellent convincing skills.
Operating Systems: Windows NT.
Methodologies: Customer Service Certification Program (Through the Customers Eyes),
(UK, Canada, America) Legislations Offshore Marketing Training, (How To be A Sales Man
Training)
Languages:
English: Excellent command of English both written & spoken. (English School)
French: Reading & Understanding is fair.
Arabic: Mother Tongue.
Other Courses:
• English Conversation (Sadat Academy)
• Basic IT
DP World (Dubai)
Customer Relations Assistant (Temporary) Aug 2010 –Sep 2010
• Meet and greet visitors and guide them through any inquiry.
• Answer incoming calls in a professional way.
• Provide clear instructions to job seekers visiting the department.
Work History and Project References:
2. • Receive and distributing couriers to the concerned persons.
• Prepare the assessments for the interviewer.
• Booking the meeting rooms.
• Handling administration tasks.
Vodafone (Out Sourced)
Contracts & Fraud Analyst Oct 2005 – Jun 2007
• Preparing Customer Contracts, reviewing, auditing Contracts and Fraud
analysis.
Onshore Customer Service Representative
• Handling incoming Calls in all Cases under 888 services.
• Prepaid Data Collection Verification.
• Campaign Management Hot House Call Center Outgoing Marketing Calls.
• Prepaid Data Collection Verification.
Note: Promos Included in Parallel with the above Tasks are:
• Summer Promo Outgoing Marketing Calls (Winning Travel Promo)
• New Line Promo Outgoing Marketing Calls (Winning Electric Machines)
• Ramadan Promo Outgoing Marketing Calls (Winning Electric Machines)
Raya Call Center
Offshore Representative May 2005 – Jul 2005
• UK Marketing Offshore Projects For Mortgages.
Offshore Representative Aug 2005 – Sep 2005
• Vocus Enterprise Data Collection Verification Project.
Mohamed Hegazy Legal Consultation Office Jul 2004 – Sep 2005
• Assistant Lawyer in Primary Court Level.
Cairo University May2004
Bachelor of Law
Personal Information:
Date of Birth 26/5/1982
Education: