Ping Identity helps healthcare businesses provide secure digital experiences for patients across apps, channels, and devices to build loyalty. Ping's intelligent identity platform allows secure access to cloud, mobile, SaaS and on-premise systems while managing identity and user data at scale. Over half of Fortune 100 companies use Ping for its identity expertise, standards leadership, and partnerships with Microsoft, Amazon and Google.

1. If you’re looking to take your healthcare business forward,
Ping Identity can help.
When you provide an extraordinarily secure patient experience,
having the right partners can help you build brand loyalty and keep
your patients protected across every app, channel, and device—all
while promoting digital transformation across your organization.
PING IDENTITY
Ping Identity envisions a digital world powered by intelligent identity. We help enterprises achieve Zero Trust identity-defined security and more personalized,
streamlined user experiences. The Ping Intelligent Identity Platform provides customers, employees and partners with access to cloud, mobile, SaaS and
on-premises applications and APIs, while also managing identity and profile data at scale.
Over half of the Fortune 100 choose us for our identity expertise, open standards leadership, and partnership with companies including Microsoft, Amazon and
Google. We provide flexible options to extend hybrid IT environments and accelerate digital business initiatives with multi-factor authentication, single sign-on,
access management, intelligent API security, directory and data governance capabilities
SOURCES:
1. www.businesswire.com/news/home/20180305005288/en/NTT-D
TA-Study-Finds-Nearly-Two-Thirds-of-Consumers-Ex
pect-Their-Healthcare-Digital-Experience-to-Be-More-Like-Retail
2 https://insights.patientbond.com/blog/why-do-cosum ers-change-health
care-providers
3. https://www.accountablehq.com/post/cost-of-noncompliance
4. www.mcclatchydc.com/news/nation-world/national/article156635539.html
5. nrchealth.com/wp-content/uploads/2017/01/Link-Between-Pa
tient-Experience-and-Hospital-Reputation.pdf
6. www.accenture.com/us-en/insights/health/elevating-patient-ex
perience-growth.
7. www.adobe.com/content/dam/acom/en/industries/healthcare/re
sources/pdfs/adobe-impact-of-cx-spotlight-healthcare.pdf
8. business.adobe.com/why-adobe/roi/healthcare.html
9. www.accenture.com/us-en/insights/health/elevating-patient-ex
perience-growth
10. www.advisory.com/topics/classic/2016/01/competing-on-
consumer-experience
THE PATHWAY TO PROFITABILITY:
Why Extraordinary
Patient Experiences
in the Healthcare
Industry Matter
Creating secure, effortless, online patient
experiences helps them feel protected and
valued while building loyalty. These statistics
prove it. Join us along your patient’s journey
and see critical touchpoints that can impact
revenue growth.
PATIENT EXPECTATIONS
GROWTH
OPPORTUNITIES
BOTTOM LINE
41%
switching providers for a
per individual violation.
Max penalty
$100-$50K
$1.5M
per calendar year.3
violations can range from
5%-10%
pre-COVID levels within 12 months.6
Organizations that improve the
patient experience could potentially
increase their
revenue by
1.7x more likely
to see an increase
in customer lifetime value.7
1.6x
Healthy revenue growth is
10%
CX-focused firms are
more likely for
CX-focused firms.
8
in customer loyalty could generate more than
$22M in revenue for the
average hospital.10
of members would consider
HIPPA non-compliance
better digital experience.2
spent on password reset issues
causes a user to
become impatient.4
1-2
Minutes
expect their healthcare
digital customer experience
59%
to be similar to retail.1
$250M
& $500M
in additional annual revenues
Good CX
for a $5 billion health system.9
could mean between
Facilities with low patient
experience scores are
4x
poor reputation
scores.5
more likely to have