Customers are knocking on your digital front door, but who’s really there? Get the facts on why identity verification is now more important than ever.

1. The Knocks
Are Getting
Louder
Digital Front Doors Are Increasingly
Protected with Identity Verification
By 2022, 80% of organizations will be using document-centric
identity proofing as part of their onboarding workflows,
an increase from approximately 30% today.
2020 Q2 New Checking
Accounts Opened:
Via mobile or web
In-person
64%
36%
Digital Experience
Expectations:
60%
40%
Higher than before COVID
Same or lower than before
Businesses Are Opening
the Door to Fraud
increase in UK
fraud rates during
pandemic’s height
Preferences, convenience and a global pandemic are driving customers to
your digital front door to create accounts and register for services.
But are your customers who they say they are?
Identity verification, aka identity proofing, ensures a customer’s digital
identity is tied to their real-life identity. With today’s rise in digital
interactions, that assurance is now more important than ever:
33%
of identity theft is due to
fraud related to new mobile
and credit card accounts
Nearly
54%
Fraudulent Accounts Are
Costing Your Business
of consumers abandon opening accounts
due to complex onboarding to boost security
40%
in U.S. losses due
to fraud in 2019.
$
16.9Billion
Fraudulent
Accounts Are
Hurting Your
Customers
of victims report issues
with their sleep habits
84%
of victims report
increased stress levels
77%
of victims report problems
with concentration
63%
Source: Gartner
Source: Identity Theft Research Center
Source: Javelin Strategy |
Source: Experian |
Source: Experian |
Source: Insurance Information Institute
Source: Forbes
Source: Forbes
To learn more about how identity verification can secure
your digital front door, see “Ensure Your Business Is Engaging
with the Right Customers with Identity Verification.”
Source: Forbes | Source: Experian
Source: Experian | Source: Insurance Information Institute
Source: Identity Theft Research Center
Source: Gartner
Source: Javelin Strategy | Source: Forbes
To learn more about how identity verification can secure
your digital front door, see “Ensure Your Business Is Engaging
with the Right Customers with Identity Verification.”