This document discusses Capita Translation and Interpreting's (Capita TI) specialized translation services for the pharmaceutical and medical industries. It notes that Capita TI only uses translators who are doctors, biomedical engineers or have medical experience, and they are regularly quality controlled. It also highlights Capita TI's experience translating various documents for clinical trials, product licenses, instructions for use, and more. Finally, it promotes Capita TI's high level of customer service and assurance of quality, global reach, and on-time delivery.

1. Health & Pharmaceutical
Accurate, specialised, high-quality translations
Precise translation in the Pharmaceutical
and Medical industry is of critical
importance – with no room for
approximation.
Pharmaceutical and medical translation
is a highly specialised discipline and
should only ever be carried out by
suitably qualified translators with the
focus being on accuracy. We are able to
provide translation services in over 170
languages in a timely and cost effective
manner.
We only ever use specialist translators
who are doctors or biomedical engineers,
have experience in the medical field, and
have language degrees. These translators
are highly specialist, and are regularly
vetted and quality controlled by our
Vendor Management team.
We also appreciate the need for timely
responses as in this industry, “first to
market” is crucial. We provide you with
a project completion date, as well as
unparalleled IP protection through our
secure portal.
Here at Capita TI, we have a proven track
record in delivering specialised
translations for some of the industry
leaders around the globe. We’ve carried
out translations for:
• Clinical trials
• Product licensing
• Instructions for use materials (IFU)
• Summary of product characteristics
(SmPC)
• Patient information leaflets (PIL)
• E-learning for health professionals
• Interpreting for clinicians and patients
The use of correct terminology is essential, and can be assisted
by applying glossaries and translation memory. As we work with
you on translation projects, we build a glossary that specifies
the translation of technical terms that are correct for your
industry and for your company. The more work we do for you,
the richer, more detailed and more useful these glossaries
become.
We also use ‘translation memories’ to make sure that repeated
text throughout your documents – in instruction leaflets or user
guides, for example – is always translated in the same way.
This technique also helps to reduce your costs – we charge you
for previously translated text at a much lower rate than for new
words.
We ensure that your projects are delivered by native speakers
with relevant, in-depth technical experience. Your job will be
controlled by a dedicated project manager who will oversee the
project through from inception to sign-off.
We also build stringent quality checks into every major point in
the process to ensure that the translations we deliver to you are
of high quality, accurate and consistent.
What’s important to you?

2. Why choose Capita TI?
At Capita TI we provide a level of customer service that
is unrivalled by many of our competitors, and our global
network of offices and associates means that we are
able to offer 24/7 responsiveness when you need it.
Our 2014 Client Satisfaction Survey has shown that
92% of our clients agree we are a highly professional,
able to work to agreed deadlines and offer a fantastic
level of customer service.
• We are part of Capita plc, a FTSE 100 Company
• You are assured a personal service thanks to our
dedicated, industry-specific account managers
• We have a large resource of qualified linguists with
experience in specific fields
• We are ISO 27001 and ISO 9001:2008 certified;
verifying our dedication to stringent security measures
and high quality management services
We offer a wide array of services to suit your business
needs:
• Document translation and proof-reading
• Face-to-face interpreting
• Website translation and localisation
• Instant telephone interpreting
• Desktop publishing
• Audio-visual localisation
• E-learning localisation
Or for account queries please contact us at:
Email: enquiries@capita-ti.com
Tel (UK): +44 (0)845 367 7000
Find out more about how partnering with
Capita gives you the assurance of quality,
global reach and trusted delivery on time,
every time by visiting:
www.capitatranslationinterpreting.com
Capita TI in the
Health & Pharmaceutical
Sector
Whatever your language service
requirements, Capita TI has the solution
for you. We’ve provided translations in the
following fields:
• Anaesthesia
• Biostatistics
• Cardiology
• Dentistry
• Diagnostics
• Electro diagnosis
• Endoscopy
• Endocrinology
• Medicine
• Prosthetics
• Pharmaceuticals
• Toxicology