This document is a resume for Gavin F. Hayden detailing his experience working for Merck & Co., Inc. over the past 25 years, starting as a sales representative and progressing to roles such as Managed Care Account Manager, Customer Team Leader, and Specialty Manager. Some of his accomplishments include certifications in reimbursement models and experience negotiating managed care contracts. As a Customer Team Leader, he has received six Masters Awards for top performance and was inducted into the company Hall of Fame.

1. Gavin F. Hayden
gavinfhayden@gmail.com
205-470-3154
MERCK & CO., INC.
ACCOMPLISHMENTS
 Certified on buy and bill model for Merck Oncology product
line
 Certified on reimbursement models for Medicare Advantage,
Medicare Part B and 340B pricing
 As a Managed Care Account Manager, directly called on
Medical Directors, Pharmacy Directors and Disease Outcomes
Managers in multiple managed care organizations with
minimum insured lives of 100 thousand to over 1 million lives
 Directly negotiated managed care contracts for multiple
product lines to include allergy, respiratory, Hepatitis C,
Oncology
 As a sales manager, have received six (6) Masters Awards
(top 10%) and one Director’s Award (next 10%) in 14 years of
eligibility with Merck
 Inducted into the Hall of Fame. One of three managers to
receive six Masters Awards since it began in the late 1980’s
 Have managed teams promoting every primary care disease
state with the exception of anti-hypertensive
 Cardiovascular Specialty Manager with exclusive
responsibility for Cardiologists and Vascular Surgeons
 Completed a six month home office rotation in Kenilworth, NJ
working with Respiratory product management and managed
care
 Direct management and sales experience for both new product
launches and various lifecycles
 As a sales representative, direct responsibility for Allergists
and ENT’s
 25 years of experience in the pharmaceutical industry as a
sales representative, Managed Care Account Manager and
Customer Team Leader

2. Page 2 Merck & Co., Inc.
SKILLS & ABILITIES  Highly successful Sales Manager. Highly successful Account Manager. Highly
successful Sales Representative
 Successful Customer Team Leader as evidenced by being part of consistently high
performing teams and being recognized with six Masters Awards
 Joined Merck & Co., Inc. in 6/01 as a Group C CTL and after winning the Masters
Award in 2003/2004/2005 was inducted into the Hall of Fame
 Comfortable calling on C Suite and key decision makers. Have direct lead
responsibility for managing major managed care companies in Florida and Alabama
 Successful track record calling on Specialists. Understand the importance of
having a high level of product and disease knowledge that is current and relevant
 As a CTL, work closely with our MAE on IDS. Call directly on key decision makers
with the MAE and link the account with the individual HCP’s
PROFESSIONAL
EXPERIENCE
CUSTOMER TEAM LEADER, MERCK & CO., INC.
6/2001 to Present
Birmingham, AL
Current Responsibility- Customer Team Leader Cardiology
July 2014-December 2014
 Specialty Manager for newly formed Cardiovascular Team. Responsible for
managing 13 representatives in TX/AR/NM/OK
 Managed launch of new antiplatelet drug Zontivity
 Personally called on key accounts and thought leaders
 District ranked #1/13 in the nation
January 2015-Current
 Re-aligned to new district on the Cardiovascular Team managing 9
representatives in AL/MS/AR/FL/LA
 Call on key account and thought leaders in the district
 National CTL Point for Zontivity on the marketing team
 District ranked #2/13 in the nation for Zontivity volume
CUSTOMER TEAM LEADER, SCHERING-PLOUGH
1999-2001 Knoxville, TN
MANAGED CARE ACCOUNT MANAGER
1996-1999 Jacksonville, FL
PROFESSIONAL SALES REPRESENTATIVE
1991-1995 Doylestown, PA
EDUCATION WIDENER UNIVERSITY, MBA
WEST VIRGINIA UNIVERSITY, BS FINANCE

3. Page 3 Merck & Co., Inc.