Rosalidia Perez is seeking an interesting position with a growing company. She has over 10 years of experience in clinical support, customer service, billing and pharmacy technician roles. Her experience includes working with pharmacy management at OptumRx to ensure daily production and implementation of various clinical services programs. She also has experience answering phones and assisting customers/providers at eQ Health Solutions and Walgreens pharmacies. Perez received her Masters degree in Mental Health Counseling in 2015 from Argosy University and holds a Bachelor's degree in Psychology and an Associate's degree in Pharmacy Technician.

1. Rosalidia Perez
1809 Atlantic Dr
Ruskin, FL 33570
813-597-7517
rosalidiaramos@gmail.com
Objective: An interesting position with a growing company
Experience: OptumRxs Tampa, FL
Clinical Support Specialist 4/2013 – Present
•Work with pharmacy management to ensure daily production of Clinical
Services programs including High Risk Profiling Service, Multiple
Prescriber Service, Generic Conversion Service, Medication Review
Service, and Drug Testing and Monitoring Service
•Work with Clinical Support Specialist Supervisor, and other clinical
services department members in entering data into OptumRx programs
and computer interfaces to provide clinical services and measurement of
clinical outcomes
•Provide document support management of any electronic communication in
order to meet client service agreements
•Answer telephone calls, answer questions, and route calls to appropriate
personnel to provide telephonic support for customers
•Review and implement any ongoing changes to operation of Clinical
Services Programs
•Work with pharmacy management on other responsibilities, special projects
and initiatives as needed.
eQ Health Solutions Tampa, Fl.
Customer Service Representative 09/2011 – 04/2013
 Answer phone calls from different providers
 Practice successful Customer Service etiquette
 Assist the providers with new services
 Educate the providers about eQ Suites online web portal to submit new
reviews.
 Communicate through emails to nurses and Supervisor about the
providers’ concerns
 Work and complete Helpline tickets with requests
Walgreens Long Term Care Pharmacy Riverview, Fl.
Billing Representative 03/2007 to 02/2011
 Established and maintained patient profiles, including lists of medications
taken by individual patients.
 Prepared and processed medical insurance claim forms and records.

2.  Ordered, labeled, and counted stock of medications, chemicals, and
supplies, and entered inventory data into computer.
 Contributed to company success by cycle billing, processing refills, fixing
insurance rejections and handling prior authorizations.
 Assisted customers by answering simple questions, locating items and
referring them to the pharmacist for medication information.
 Responded to written and telephone requests for prior authorizations
approvals or denials questions.
 Answered telephones, responding to questions and requests.
Walgreens Retail Pharmacy Brandon, FL
Pharmacy Technician 08/2006 to 03/2007
 Mixed pharmaceutical preparations according to written prescriptions.
 Prepared and processed medical insurance claim forms and records.
 Supplied and monitored robotic machines that dispensed medicine into
containers, and labeled the containers.
 Established and maintained patient profiles, including lists of medications
taken by individual patients.
 Ordered, labeled, and counted stock of medications, chemicals, and
supplies, and entered inventory data into computer.
 Priced and filed prescriptions that have been filled.
 Assisted customers by answering simple questions, locating items and
referring them to the pharmacist for medication information.
 Responded to written and telephone requests for refills, and pick-up
medications.
 Filled bottles with prescribed medications and typed and affixed labels.
 Answered telephones, responding to questions and requests.
 Received written prescription, refilled requests and verified that
information is complete and accurate.
Education: Argosy University
Tampa, FL
Masters 2015
 Mental Health Counseling
Argosy University
Tampa, FL
Bachelor of Arts 2010
 Major in Psychology. Grade Point Average: 3.50
Florida Metropolitan University
Tampa, FL.
Associate in Science 2006
 Major in Pharmacy Technician. Grade Point Average: 3.50
References: Available upon request