This document provides a summary of Andrew Kim's qualifications and experience in the healthcare field over the past 10 years. He has worked in a variety of roles including as a clinical technician, pharmaceutical sales representative, emergency room admissions coordinator, practice administrator, and medical sales consultant. Throughout his career, Andrew has consistently improved operations and increased revenues through initiatives such as optimizing clinical workflows and implementing electronic medical record systems. He is proficient in various healthcare technologies and has a track record of success in both clinical and business roles.

1. Andrew Kim
40 Upper Rock Circle #405
Rockville, MD 20850
Andrew.k@Hiossen.com Cell: 410-599-9599
Versatile Certified Healthcare Professional with 10 years of experience: Oversight from managing medications
inside Pharmacies, Emergency Medical Response, to the elevated Pulse of a Hospital Emergency Room.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer
service as a key driver of company goal attainment. Lead-by-example mentality to ensure the execution of all safety,
security and quality measures in operations and policies.
Dedicated Sales Representative: Consultative sales professional who investigates, understands and resolves client
issues to improve revenue targets and achieves company goals. Consistently turning around underperforming
operations and improving the bottom line.
Areas of Expertise
Business-to-Business Sales
Business Development
Clinical Operations
Healthcare Standards
Marketing Implementation
Sales & Margin Improvement
EMR Implementation
Emergency Medical Response
Client/Account Management
Contractual Agreements
Operations Management
Healthcare IT
Professional Experience
Prime MD — Columbia, MD
Practice Administrator / Medical Technician 05/12-Present
Beginning in the Fall of 2011, I brought my patient care experience into a private Internal Medicine
practice. My duties were the typical vaccinations, recording vital signs and other clinical roles. I realized
inefficiencies in the patient intake process and brought my Emergency Room experience in to overhaul the
process enabling the practice to reduce wait times before care was provided which ultimately led to
increased revenues from being able to treat more patients during the day. We then adopted
eClinicalWorks as our Electronic Medical Record System where I played a key role in the adoption,
implementation and deployment of the system. My duties culminated rather quickly into an Administrator
position where I handled all the responsibilities of the Operations of the practice.
Versatile – From Clinical support to Operations, I consistently turned the practice around to provide
positive patient outcomes as well as increased revenue.
Workflow – using my ER experience, I increased the bottom line revenues by 25% enabling our patient
load to increase with an EMR in place (which typically reduces the patient load by the same percentage).
Clinical HIT Adoption – well versed in the utilization of Technology to provide higher levels of care; a clear
understanding on how to leverage change and to promote outcomes.
Administration – an Understanding in the Business side (Revenue, Cost, Inefficiencies, Resources) of Clinical
Operations.
Medical Standards – High Level insight on Diagnostic and Procedural Codes (ICD, SNOMED).
Healthcare Payers – Healthcare Insurance eligibility, reimbursements, and process.
Technology – Familiar with Platforms (NextGen, eClinicalWorks, Meditech/LSS).

2. Memorial Healthcare/Quince Orchard Medical —
Laurel/Gaithersburg, MD
Pharmaceutical Sales 04/11 – 05/2012
As a Pharmaceutical Sales Representative, my business was conducted over the phone and face-to-face.
The duties included prospecting and qualifying clients very quickly and a persistent effort in pursuing
opportunities on a daily basis. The creation and presentation of the complete sales package detailing how
our medications enable my prospects to accomplish their personal lifestyle goals completes a solid sales
pitch prior the closing. Maintaining the highest closing is a testimony of my ability to generate, qualify,
and close prospective business from start to finish over the sales cycle.
Prospected, Qualified and Sold to patients based on health goals over the phone and through
appointments at their home or in the clinic.
Medical Background – leveraged my understanding of Medicine and Healthcare to promote lifestyle
changes through our Drugs and treatment programs.
Managed 5 Digit Pipelines and hit my Quarterly Targets and maximized commissions/profits.
Clinical Technician 04/11 – 05/2012
My clinical work with Quince Orchard was based heavily on Pain Management. From start to finish, I had
to monitor the patient progress with Scheduled II-V Medications and watch out for potential abuse. Given
the fact that I worked very closely with Controlled Substances, the highest level of compliance and
security was needed to satisfy the DEA. My oversight was on the Clinical Support department where I
managed Physician Assistants and Patient Outcomes.
DEA Schedule II-V Medications – handling and administering Narcotic medications to ensure safe and
compliant delivery.
Compliance – Kept patients in compliance with treatment programs and promoted positive outcomes
through study, research and monitoring.
Emergency Response – Provided ambulatory medical support to inpatient resources on Medical Records
Management in the event of life threatening situations.
Pinnacle Marketing — Towson, MD
Senior Account Executive 07/10 - 04/11
Originally hired as an Account Executive, I demonstrated entry level success through the campaigning of
Direct Marketing to Fortune 500 Corporations and quickly grew to be one of the top AE’s in the country.
Just a few months into my tenure, I was promoted to a Senior Account Executive where my duties
included the creation of a team that I managed and drove to meeting revenue targets.
• From prospecting over the phone to office meetings, I utilized persuasive skills to sell our
marketing agendas to high level officials in within Fortune 500 Corporations.
• Ranked amongst the top 20 AE’s nationwide on multiple occasions.
• Personally built a successful team within the organization and managed their responsibilities to
assess their progress.
• Subordinate training in the areas needed to further provide career growth of other AE’s.
• Inside/Outside Sales Experience - able to travel and handle closing situations over the phone or
face-to-face.
• Managed 6 Digit pipelines and hit monthly quotas demonstrating success in a “Lead-by-Example”
fashion.
Howard County General Hospital

3. Emergency Room Admissions / Technician 03/07 – 06/10
Once I completed my EMT Certification, I was hired by the Howard County General Hospital as the
Admissions Administrator where I was tasked with the admission of Trauma patients. From the admissions
desk to setting up the patients in the Electronic Medical Records system, the high adrenaline environment
ensured that I was able to work as a cohesive unit under pressure during life threatening situations.
• Patient intake – registration and tracking of patient treatment and progress.
• Discharging – I provided support with ePrescribing through the Meditech system to the preparation
of discharge summaries.
• Familiarized self with different payer types and handled coverage and copays.
• Assisted Clinical staff, Surgeons and Nurses with the inpatient and outpatient procedures including
the transport of patients to other locations within the Hospital.
• Effectively managed Protected Health Information (PHI) for security, compliance, billing and
maintenance of the department.
Rite Aid Pharmacy — Ellicott City, MD
Certified Pharmacy Technician 3/03 - 06/08
As a Technician, I was tasked with managing all medication requests from hospitals and physicians.
Maintaining security and compliance with HIPAA, I also gained experience in Formulary Eligibility of the
Medications from PBM’s and an understanding of safety through interaction checks.
• NextGen – Platform to handle ePrescribing of all non-scheduled medications
• McKesson – Inventory Management of medications.
• Eligibility – frequent management of Formulary Coverage options from Preferred Levels 1-4 and
Prior Authorizations.
• PBM – Reconciliation with Pharmacy Benefits Managers/Payers on billing and copays.
• Drug/Drug – Drug/Allergy Interactions – Filled scripts accurately with an understanding of patient
conditions and medical history to ensure that there wouldn’t be any negative interactions between
diagnosis and drugs.
• Reconciling Medications history with Primary Care Physicians as well as any other points of care.
Hiossen, Inc. — Northern, VA
Implant Sales Consultant 10/13 – Present
• Analyzed competitive products in terms of reliability and features.
• Communicated with doctors and other medical professionals to improve and develop business
relationships cordially, in addition to maintaining constant follow-up on their needs.
• Helped in resolving critical issues related to sales, and escalated important matters to upper
management.
• Prepared client surveys for sales projects – Evaluated several areas of improvements in current
sales techniques.
• Familiar with all aspects of supplier relationship management.
• Able to cope with dynamic market conditions and develop sales strategy accordingly.
• Able to work in high-stress environments and to make complex decisions regarding pricing.
• Acquired extensive knowledge of sales and marketing strategies resulting in over $770,000 of
personal contracts, $390,000 of sales and over $745,000 in collection for the company.
• Accomplished nearly a 200% growth in Contracts and Collections in just the second year as a sales
consultant.

4. Education, Training, Affiliations and Skills
Howard County Community College —
Earned EMT B Certification – 2010
Fluent in spoken Korean Language
CPR Certified - 2012
Proficient in Microsoft Office Suites and Operating Systems
Typing at 80 Words Per Minute
Clinical HIT Platforms – Meditech, NextGen, eClinicalWorks, McKesson
References available upon request