This document is a resume for Ervin Batula Dulfo summarizing his objective, work experience, technical skills, education, and training. His objective is to apply and develop his skills as a future professional in his chosen field. He has worked as a Deskside Support Engineer and Technical Support Engineer, providing technical assistance to customers. He is knowledgeable in various computer programs, networking, and troubleshooting hardware and software issues. He has a Bachelor's degree in Computer Engineering from Adamson University and has participated in several seminars on topics such as Cisco certification, cloud computing, and new IT trends.

1. OBJECTIVE
 To be able to apply and hone my skills and abilities as a future professional in my
field of choice in the industry.
WORKING EXPERIENCE
“KNOWLEDGE PROCESS OUTSOURCE”
Corporate project in
“AMKOR TECHNOLOGY PHILIPPINES”
(Semiconductor Manufacturing Company)
March 17, 2014 - July 31, 2015
• DESKSIDE SUPPORT ENGINEER
- Technical support for the automation of barcode system, configuration and
maintaining software and barcode printer performance.
- User support of computer hardware and software maintenance.
- Monitoring of network and servers performance to maintain the applications.
- Technical support for the deployment of ATP400 eMES DEV.
- Technical support of machine interface and program provided by the developer.
- 2nd
level resolver for technical issues.
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the
appropriate internal teams.
- Working with field engineers to visit customers/employees if the problem is more
serious.
- Provide prompt and accurate feedback to customers.
- Document knowledge in the form of knowledge base tech notes and articles.
- Updating self-help documents so customers/employees can try to fix problems
themselves.
“JOB Training at Lufthansa Technik Philippines. INC.,”
Under Infrastructure & Technology Service Division – Information Technology Department,
April 2, 2012 to May 11, 2012.
• TECHNICAL SUPPORT ENGINEER
- Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Install, modify, and repair computer hardware and software. Resolve technical
problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other
systems.
ERVIN BATULA DULFO
Address: 29/1, Nadd Al Hamar Road, Umm Ramool, Deira
Contact Number: 0507358150
: 0563686714
Email Address: ervin.dulfo@yahoo.com

2. TECHNICAL SKILLS
• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Good analytical and problem solving skills
• Good interpersonal and customer care skills
• Knowledgeable in MS office products and internet applications
• Knowledgeable in circuitry programs (MPLab IDE, ICPROG, EAGLE,MULTISIM 11.0)
• Knowledgeable in basic web designing programs (XHTML, HTML5, CSS, JS)
• Knowledgeable in PC troubleshoots hardware and software problems.
• Basic knowledge in Computer Networking and cabling.
EDUCATIONAL BACKGROUND
College: Adamson University
900 San Marcelino Ermita, Manila Philippines.
Bachelor of Science in Computer Engineering
Oct. 13, 2012
SEMINARS & TRAINING
 “Cisco Certification Awareness” held by Trends.Net,Inc., “The Second Generation Core:
A Critical Milestone”, and “Cloud Computing” held by Intel Philippines during the CpE
Challenge and Faster Geek March 5, 2011 at Adamson University Manila Philippines.
 “ENGBENSYON 2011” Computer Engineering Design Project Exhibition on April 28,
2011 at NIDO FORTIFIED DISCOVERY CENTER, SM Mall of Asia Manila,
Philippines.
 “Technopreneurship” January 22, 2012 at AREN Computer Manila, Philippines.
 “New Trends in Information Technology” January 22, 2012 at AREN Computer Manila,
Philippines.
 “Engbensyon 2012” Comp Eng’g Project Exhibition (“Exhibitor”). “Development of
MCU-Based Electricity Generating Bicycle with Speed Distance and Battery
Indicator”. March 23, 2012. Technological Institute of the Philippines, Quezon City,
Philippines.
 CpEYesta: ICpEP.se General Assembly 2012 plus Seminars on Intel’s 3rd
Generation
Core and the Market Trends plus MS Windows 8 and Academic Licensing 101 plus the
future of learning by ACER on September 1, 2012. Technological Institute of the
Philippines, Quezon City, Philippines.