This document contains Mohammed A. Shakkah's resume. It outlines his personal information, including his nationality, date of birth, address, and marital status. It also lists his objectives, education, experiences working as a computer engineer trainee and technical support engineer, key skills, technical competences in areas like server management and network configuration, and training. References are available upon request.

1. Mohammed A. Shakkah
+962 799952053
+962 788704783
shakkahmohammed@yahoo.com
PERSONAL INFORMATION
Nationality: Jordanian
Date and Place of Birth: January 24, 1988 Ajloun
Address: Irbid - Jordan
Marital Status: Single
OBJECTIVES
To establish myself as a dynamic and competent Engineer, equipped with latest
tools, techniques and knowledge that will enable me to handle emerging
technologies and prove myself as a valuable resource for the company.
EDUCATION
 Bachelor of Computer engineering
Yarmouk University - Hijjawi Faculty for engineering technology.
 Local TOFEL.
Yarmouk University.
EXPERIENCES
Ajloun University
- Computer Engineer trainee 5-2-2012 to 5-8-2012
LG Company “New vision”
-Technical support engineer 23-7-2013 till now

2. KEY SKILLS
 Good communication skills.
 Advanced English reading, writing, speaking and listening
 Assertive and capable to work under pressure.
 Team work spirit.
 Decision making & problem solving.
 Willing to learn new things and relocate any place.
 High level methodology for troubleshooting problems.
TECHNICAL COMPETENCES
 Managing of Domain, Citrix, Antiviruses, Share Folder and Exchange
servers.
 Comprehensive knowledge of designing applications (multimedia
builder, Photoshop).
 Router, switch and hub configurations.
 CCTV and Access Control systems.
 Planning, designing and implementing data connectivity for LAN.
 Installing and configuring computer hardware, operating systems and
applications.
 Monitoring and maintaining computer systems and networks.
 Troubleshooting system and network problems and diagnosing and
solving hardware/software faults.
 Updating anti-virus definition files, monitoring network servers, and
providing internet and intranet user support, and specialized training.
 Establishing and maintaining user accounts, profiles, file sharing,
access privileges and security.
 Assisting in providing network and remote connectivity
hardware/software support.

3.  Assisting in installing, designing, configuring, and maintaining system
hardware and software.
 Analysing and troubleshooting the network logs and tracks the nature
and resolution of problems.
 Monitoring usage to ensure security of data and access privileges.
 Manage Fingerprint devices and attendance software.
 Good knowledge of recovery data such that (invalid Hard drive or
deleted files).
 Comprehensive knowledge of network printers, scanners and
photocopiers.
 Good knowledge of mobile (android, IOS) software troubleshooting.
 Installing and configuring cisco IP phone.
 Monitoring, Installing and configuring UPS Devices.
 Ability to immigrate Physical machine to virtual.
TRAINING
 MCSA 2012 (Microsoft certified solution associate).
 II 7 (Internet information service).
 Ethical Hacking.
REFERENCE
 Available upon request.