This document is a resume for Hardeep Kanwar summarizing their professional experience and qualifications. Kanwar has over 10 years of experience in operations and MIS reporting, including their current role as Assistant Manager of Operations at International College of Financial Planning, where their responsibilities include student support, processing records, and ensuring smooth daily operations. Previously, Kanwar worked as an MIS Executive and Coordinator of Operations and Sales at WLC College India, as well as roles in relationship marketing and sales. Kanwar's skills include proficiency in Microsoft Office, analytics, and client relations.

1. Hardeep Kanwar
B1/200, Yamuna Vihar, New Delhi 110 053
Mobile: +91 – 9560946445
Email: hardeep.kanwar@gmail.com
OPERATIONS PROFESSIONAL
EXECUTIVE PROFILE
 Goal oriented professional with more than 10 years of experience including 7 years in
Operations and MIS
Reporting and 2 years in Marketing support functions
 Demonstrated ability in executing high volume of work, in a professional environment
 Proven track record in completing the task entrusted, within the agreed time as per the
Organizational standards
 Proven competencies in Client Relations, Grievance handling and Key Account Management.
 Strong application knowledge of various formulas and functions such as Vlookup, Hookup,
Pivot Table, Count if, Sum if, Sum product, Index/Match, Filter, Sort, Advance Filter, Charts,
IF, Lookup, Conditional Formatting, Trim, Concatenate, Right, Left, Text, Data Validations etc.
 Excellent communication and interpersonal skills, coupled with strong analytical skills
 Seeking challenging opportunities in Back Office / Operations with an organization of repute
CORE COMPETENCIES
Operations – MIS Reporting – Key Account Management
PROFESSIONAL EXPERIENCE
International College of Financial Planning (July-2015 to Presently Working)
Asst. Manager Operation
 Document all calls with regards to students inquires accurately by data entry in CRM.
 Monitoring student satisfaction levels, implementing action plans to improve satisfaction levels,
resolving critical issues in the process and undertaking appropriate actions to prevent recurrence
of issues.
 Preparing Monthly, Weekly & Daily Sales MIS & ad hoc reports using MS excel for management.
 Liaison with other departments /Universities/ Boards to ensure smooth processing of relevant
work
 Assisting with processing of student records; Also filing and scanning of student documents.
 Accountable for the day to day smooth & error free functioning of the functions / duties associated
with the Student support Service & Back office operations with the team at PAN India ICFP
centers.

2. WLC College India, Noida (August -2009 to July 2015) 6 Years
MIS Executive + Coordinator Operation and Sales
Responsibilities
 Prepare Productivity Report ( Career Managers 102) on Daily Basis, Same Share with TOP
Management Same Day
 Prepare Campus Sales Review Report Weekly and Monthly
 Prepare Incentive of Career Manager, Assistant Managers, Sr. Managers Weekly and Monthly
 Uploading Leads on CRM (ZOHO) for 10 Campuses
 Coordinate with Vendors for the Leads
 Coordinate with Accounts Dept. for Vendors Payments
 Compiling MIS reports with crucial data and submitting to the top management on a regular
basis
 Maintaining Fee Collection of Students of All Campuses on Daily Basis
 Prepare Daily Sales Report from 8 Campuses
 Prepare TVA (Target Vs Achievement) Report Every Week (Sales and Marketing Team)
 Co-ordinations with Campus Directors, Admin and Finance Dept. Regarding Student Details,
Assets in the Campuses and Fee collection Respectively
Result McCann, New Delhi (July-2007 to May-2009) 1.10 Years
HELP DESK EXECUTIVE
A Relationship Marketing Agency
Responsibilities:
 Administering the Key Account service of Maruti Suzuki Autocard Programme and ESPN -
Grand slam Plus Programme
 Compiling MIS reports with crucial data and submitting to the clients as well as our top
management on a regular basis
 Preparingmonthlyperformance statementof executivesandsendingthe same tothe
management
 Handing incoming calls and correspondence, Drafting outgoing correspondence, and carrying
out various Administrative functions
Sanyo Electronics, Amritsar (Dec-1998 To March-2000) 1.3 Years
Sales Executive
Worked with M/s Sanyo electronic, Amritsar (Authorized Dealer of Whirlpool) as Sales Executive

3. Responsibilities:
 Administered the sales function and answered various queries raised by customers
 Established excellent rapport with the customers and procured repeated business
 Defined business objectives, developed competitive strategies, to attain the budgeted target
 Generated MIS reports with data on Sales generated, outstanding receivables, Stock position
etc, and presented to the management
EDUCATION
Bachelor's Degree in Arts, Allahabad University, Allahabad,
IT Skills : MS Office, MS Dos, Windows
PERSONAL DETAILS
Languages : English, Hindi and Punjabi