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HAPPY, HEALTHY, HIGH-PERFORMING:
RESILIENT STRATEGIES FOR LEADING
THROUGH THE “PANDEMIC WALL”
01
02
03
Hi & Context
Resources
The Six Strategies
04 Discussion
JESS DUVERNEAY
Director, UX/UI
(Design)
WSG: JILL MORGAN
Sr. UX Designer
EWB Founder & Lead
AT A GLANCE
• Headquartered in Albuquerque, NM
• 2nd Office in Washington, DC
• Founded in early 2015
• 65+ employees across 5 states
• One of the fastest growing companies in New
Mexico – 2 years in a row
MISSION
Why do we exist as a business? What do we offer the world - our
higher purpose, our lofty goal? Who do we serve? Why are we
different than our competitors?
Big picture, Timeless
We are a force for good.
RS21 empowers organizations to make data-driven
decisions that positively impact the world with
innovative solutions that are insightful, intuitive,
inspiring, and intellectually honest.
CANCER
ELECTION SECURITY
CLIMATE CHANGE
COVID-19
INFRASTRUCTURE ANALYSIS
CRIME
SOCIAL EQUITY
HEALTHCARE
RESILIENCE
SUSTAINABILITY
RENEWABLE ENERGY
CYBER SECURITY
WATER CONSERVATION
VALUES
Why do we exist as a business? What do we offer the world -
our higher purpose, our lofty goal? Who do we serve? Why
are we different than our competitors?
Big picture, Timeless
DO GOOD WITH DATA
EVOKE CHILDLIKE WONDER
DISRUPT
EVOLVE & LEARN
BE HUMBLE
BE REAL
SUSTAIN THE MOVEMENT
CULTIVATE OUR COMMUNITIES
LOVE HUMANITY
IN THE “BEFORE TIMES”…
Credit:
BEEPLE
https://www.beeple-crap.com
HAPPY, HEALTHY, HIGH-PERFORMING STRATEGIES
1. BE HUMBLE
2. EVOLVE & LEARN
3. DISRUPT
4. SUSTAIN THE MOVEMENT
5. EVOKE CHILDLIKE WONDER
6. LOVE HUMANITY
1. BE HUMBLE
Set the Emotional Tone:
Servant Leadership – Vibe Check – Empathy – Validation –
Vulnerability
1. BE HUMBLE
What kind of leader are you?
What kind of leader do you want to be?
How do you know and manage what vibes you’re bringing
to your team?
How do you validate your team?
What’s one thing you can do to be a more humble leader?
2. EVOLVE & LEARN
Engage & Challenge Your Team:
Hire Up – Provide Meaningful Work – Strengths Based
Management – Invest in your People’s Growth
Credit:
Krys
Belonging: A Conversation about Equity, Diversity, and Inclusion
EVERYONE HAS INHERENT WORTH AND EQUAL VALUE AS HUMANS
Credit:
Gemma Tran
https://unsplash.com/@gemmachuatran
Credit:
Drew Beamer
https://unsplash.com/@drew_beamer
2. EVOLVE & LEARN
Who do you hire? Why?
Do you and your team derive meaning and joy from the
work you do?
What goals are you working towards together? Were they
co-created?
Would strengths-based management work for your team
or organization?
Do you invest in your team’s growth?
3. DISRUPT
Empower Your Staff:
Architect of your Own Solution – Employee Wellbeing Group
(EWB) – Psychological Safety – Encourage Agency &
Ownership
Architect of your own solution
Credit:
Karla Hernandez
https://unsplash.com/@karlahrnndz
How satisfied are you with
RS21 as an employer?
How satisfied are you in your
role?
Would you recommend
working here to a friend?
EMPLOYEE WELLBEING WORKING GROUP (EWG)
87.5% at Good or Excellent
24% Increase in 2020
74% at Good or Excellent
19% Increase in 2020
74% at Good or Excellent
15.4% Increase in 2020
Credit:
Adam Grant
https://www.adamgrant.net
“Empowered people empower people”
EMPOWERED PEOPLE EMPOWER PEOPLE
Credit:
Natalie Frank
https://twitter.com/nataliefranke
3. DISRUPT
Do you regularly step back and let people co-create
solutions?
Are your employees happy and healthy? How do you
know?
How is failure and experimentation viewed at your
organization?
How do you empower your team? What’s one thing you
can do to empower your team even more?
4. SUSTAIN THE
MOVEMENT
It’s a Marathon, Not a Sprint:
Boundary Setting – Giving the Right Amount of Sh*ts – Trust
& Delegate – Advocate for Healthy Policies – Encourage and
Model Self Care
Credit:
Marti Gukeisen & Megan Schwartz
https://www.slideshare.net/megarz/giving-the-right-amount-of-shits-47655355
Credit:
Natalie Nelson for Vox
https://www.vox.com/
4. SUSTAIN THE MOVEMENT
What are your professional boundaries? What are your staff’s
professional boundaries?
What’s one thing you can control that would increase your happiness?
Could you delegate 3 things to someone else?
Do you model and encourage self care?
Are there any healthy policies you’d like to advocate for at your org?
5. EVOKE CHILDLIKE
WONDER
Lighten the Mood:
Humor Helps (but know your audience) – Gifts Help –
Authentic Low-Effort Fun
5. EVOKE CHILDLIKE
WONDER
When was the last time you actually laughed at work?
What’s one thing that always cheers you up? Would it cheer up others
too?
What is one thing you could do to lighten the mood for your team?
6. LOVE HUMANITY
Patience & Persistence:
As a Strategy for Resilience – With your Team – With your
Org – With Others – With Yourself
“Only 2 things that
could get you
through this, man…
Patience and
Persistence.”
Jay-Z
“You are responsible for what
you put into the world, and how
it affects the world.”
– Mike Monteiro, “Dear Design Student”
RECAP: HAPPY, HEALTHY, HIGH-PERFORMING
1. BE HUMBLE
2. EVOLVE & LEARN
3. DISRUPT
4. SUSTAIN THE MOVEMENT
5. EVOKE CHILDLIKE WONDER
6. LOVE HUMANITY
RESOURCES
BLOGS, BOOKS, & ARTICLES
HBR – Emotional Intelligence: https://hbr.org/topic/emotional-intelligence
HBR – Coronavirus: https://hbr.org/insight-center/coronavirus
Mark Manson (Solid, Direct Advice): https://markmanson.net/best-articles
A Lapsed Anarchist’s Guide to Being a Better Leader, Ari Weinzweig
We Need to Talk About Crying at Work
https://jcolman.medium.com/crying-at-work-8bef51ae7c47
Creating a Strengths Based Culture
https://www.gallup.com/cliftonstrengths/en/290903/how-to-create-strengths-based-
company-culture.aspx
Humor in the Workplace: What’s Funny and What’s Not
http://blog.idonethis.com/humor-in-the-workplace-productivity/
VIDEOS & TALKS
Brene Brown on Vulnerability - The Call to Courage
https://www.netflix.com/title/81010166
Jay-Z on Patience & Persistence
https://www.youtube.com/watch?v=Lrgh4momYnY
Giving the Right Amount of Shits – Avoiding Burnout
https://www.slideshare.net/megarz/giving-the-right-amount-of-shits-47655355?from_action=save
Adam Grant – “WorkLife” Podcast
https://www.adamgrant.net/podcast/
DISCUSSION
Any questions re: RS21 or the EWB?
What is working well for you?
What are you experiencing in your
environment that limits your ability to be or to
have happy, healthy, high performing teams?
What suggestions do you have for this
situation?
What resources do you go to, what books or
blogs or people do you consult?
THANK YOU!
We’re hiring!
Data scientists, developers,
designers, & project managers
RS21.io

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Happy, Healthy, High-performing Teams

  • 1. HAPPY, HEALTHY, HIGH-PERFORMING: RESILIENT STRATEGIES FOR LEADING THROUGH THE “PANDEMIC WALL”
  • 2. 01 02 03 Hi & Context Resources The Six Strategies 04 Discussion JESS DUVERNEAY Director, UX/UI (Design) WSG: JILL MORGAN Sr. UX Designer EWB Founder & Lead
  • 3.
  • 4.
  • 5. AT A GLANCE • Headquartered in Albuquerque, NM • 2nd Office in Washington, DC • Founded in early 2015 • 65+ employees across 5 states • One of the fastest growing companies in New Mexico – 2 years in a row
  • 6. MISSION Why do we exist as a business? What do we offer the world - our higher purpose, our lofty goal? Who do we serve? Why are we different than our competitors? Big picture, Timeless
  • 7. We are a force for good. RS21 empowers organizations to make data-driven decisions that positively impact the world with innovative solutions that are insightful, intuitive, inspiring, and intellectually honest.
  • 8. CANCER ELECTION SECURITY CLIMATE CHANGE COVID-19 INFRASTRUCTURE ANALYSIS CRIME SOCIAL EQUITY HEALTHCARE RESILIENCE SUSTAINABILITY RENEWABLE ENERGY CYBER SECURITY WATER CONSERVATION
  • 9. VALUES Why do we exist as a business? What do we offer the world - our higher purpose, our lofty goal? Who do we serve? Why are we different than our competitors? Big picture, Timeless
  • 10. DO GOOD WITH DATA EVOKE CHILDLIKE WONDER DISRUPT EVOLVE & LEARN BE HUMBLE BE REAL SUSTAIN THE MOVEMENT CULTIVATE OUR COMMUNITIES LOVE HUMANITY
  • 11. IN THE “BEFORE TIMES”…
  • 13.
  • 14. HAPPY, HEALTHY, HIGH-PERFORMING STRATEGIES 1. BE HUMBLE 2. EVOLVE & LEARN 3. DISRUPT 4. SUSTAIN THE MOVEMENT 5. EVOKE CHILDLIKE WONDER 6. LOVE HUMANITY
  • 15. 1. BE HUMBLE Set the Emotional Tone: Servant Leadership – Vibe Check – Empathy – Validation – Vulnerability
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. 1. BE HUMBLE What kind of leader are you? What kind of leader do you want to be? How do you know and manage what vibes you’re bringing to your team? How do you validate your team? What’s one thing you can do to be a more humble leader?
  • 22. 2. EVOLVE & LEARN Engage & Challenge Your Team: Hire Up – Provide Meaningful Work – Strengths Based Management – Invest in your People’s Growth
  • 23. Credit: Krys Belonging: A Conversation about Equity, Diversity, and Inclusion
  • 24.
  • 25. EVERYONE HAS INHERENT WORTH AND EQUAL VALUE AS HUMANS Credit: Gemma Tran https://unsplash.com/@gemmachuatran
  • 27. 2. EVOLVE & LEARN Who do you hire? Why? Do you and your team derive meaning and joy from the work you do? What goals are you working towards together? Were they co-created? Would strengths-based management work for your team or organization? Do you invest in your team’s growth?
  • 28. 3. DISRUPT Empower Your Staff: Architect of your Own Solution – Employee Wellbeing Group (EWB) – Psychological Safety – Encourage Agency & Ownership
  • 29. Architect of your own solution Credit: Karla Hernandez https://unsplash.com/@karlahrnndz
  • 30. How satisfied are you with RS21 as an employer? How satisfied are you in your role? Would you recommend working here to a friend? EMPLOYEE WELLBEING WORKING GROUP (EWG) 87.5% at Good or Excellent 24% Increase in 2020 74% at Good or Excellent 19% Increase in 2020 74% at Good or Excellent 15.4% Increase in 2020
  • 32. “Empowered people empower people” EMPOWERED PEOPLE EMPOWER PEOPLE Credit: Natalie Frank https://twitter.com/nataliefranke
  • 33. 3. DISRUPT Do you regularly step back and let people co-create solutions? Are your employees happy and healthy? How do you know? How is failure and experimentation viewed at your organization? How do you empower your team? What’s one thing you can do to empower your team even more?
  • 34. 4. SUSTAIN THE MOVEMENT It’s a Marathon, Not a Sprint: Boundary Setting – Giving the Right Amount of Sh*ts – Trust & Delegate – Advocate for Healthy Policies – Encourage and Model Self Care
  • 35.
  • 36. Credit: Marti Gukeisen & Megan Schwartz https://www.slideshare.net/megarz/giving-the-right-amount-of-shits-47655355
  • 37. Credit: Natalie Nelson for Vox https://www.vox.com/
  • 38.
  • 39. 4. SUSTAIN THE MOVEMENT What are your professional boundaries? What are your staff’s professional boundaries? What’s one thing you can control that would increase your happiness? Could you delegate 3 things to someone else? Do you model and encourage self care? Are there any healthy policies you’d like to advocate for at your org?
  • 40. 5. EVOKE CHILDLIKE WONDER Lighten the Mood: Humor Helps (but know your audience) – Gifts Help – Authentic Low-Effort Fun
  • 41.
  • 42.
  • 43.
  • 44. 5. EVOKE CHILDLIKE WONDER When was the last time you actually laughed at work? What’s one thing that always cheers you up? Would it cheer up others too? What is one thing you could do to lighten the mood for your team?
  • 45. 6. LOVE HUMANITY Patience & Persistence: As a Strategy for Resilience – With your Team – With your Org – With Others – With Yourself
  • 46. “Only 2 things that could get you through this, man… Patience and Persistence.” Jay-Z
  • 47. “You are responsible for what you put into the world, and how it affects the world.” – Mike Monteiro, “Dear Design Student”
  • 48. RECAP: HAPPY, HEALTHY, HIGH-PERFORMING 1. BE HUMBLE 2. EVOLVE & LEARN 3. DISRUPT 4. SUSTAIN THE MOVEMENT 5. EVOKE CHILDLIKE WONDER 6. LOVE HUMANITY
  • 50. BLOGS, BOOKS, & ARTICLES HBR – Emotional Intelligence: https://hbr.org/topic/emotional-intelligence HBR – Coronavirus: https://hbr.org/insight-center/coronavirus Mark Manson (Solid, Direct Advice): https://markmanson.net/best-articles A Lapsed Anarchist’s Guide to Being a Better Leader, Ari Weinzweig We Need to Talk About Crying at Work https://jcolman.medium.com/crying-at-work-8bef51ae7c47 Creating a Strengths Based Culture https://www.gallup.com/cliftonstrengths/en/290903/how-to-create-strengths-based- company-culture.aspx Humor in the Workplace: What’s Funny and What’s Not http://blog.idonethis.com/humor-in-the-workplace-productivity/
  • 51. VIDEOS & TALKS Brene Brown on Vulnerability - The Call to Courage https://www.netflix.com/title/81010166 Jay-Z on Patience & Persistence https://www.youtube.com/watch?v=Lrgh4momYnY Giving the Right Amount of Shits – Avoiding Burnout https://www.slideshare.net/megarz/giving-the-right-amount-of-shits-47655355?from_action=save Adam Grant – “WorkLife” Podcast https://www.adamgrant.net/podcast/
  • 52. DISCUSSION Any questions re: RS21 or the EWB? What is working well for you? What are you experiencing in your environment that limits your ability to be or to have happy, healthy, high performing teams? What suggestions do you have for this situation? What resources do you go to, what books or blogs or people do you consult?
  • 53. THANK YOU! We’re hiring! Data scientists, developers, designers, & project managers RS21.io