Peter Catanzaro has over 2 years of experience applying people, process, problem-solving, and technical skills to improve performance at both the individual and organizational levels. He is recognized by both management and employees as a calm, collected, and dedicated worker. His areas of expertise include capacity management, improvement programs, team building and management. Currently he works in direct support helping individuals with disabilities to live independently by training them to perform daily routines without assistance. Previously he has held roles in technical support repairing electronic devices and as an event staff member organizing activities and ticket sales at the University at Albany where he obtained his Bachelor's degree.

1. PETER J CATANZARO
23 Campo av  Selden, New York 11784 : 631-456-6320 : Pcatanzaro@albany.edu
A hands-on on person with 2+ years of experience applying people, process, problem-solving, and technical skills to improve
individual,team and organizational performance. Personally recognized both upper management and workers as a highly calm and
collectiveperson who sacrifices much of his time and dedication to work. A student of simple solutions for complex challenges who
understands that exceptional results are not realized in a vacuum. Rather, they are harvested within the team.
Areas of Expertise
Capacity Management, Improvement Programs, Team Building + Management,
RECORDS OF EMPLOYMENT
Direct support- Long island, New York December 2015-Present
Responsible for helping and improving certain individuals with disabilities who could not perform regular daily routines on their own.
ISSS Direct Support
 Full supportto improve listening,caringfor themselves, and teachinghow an adultshould live.
 Trained and prepped people to perform daily task on their own.
 Provided direct supportso essentially we would not be needed
Tech Boys - Sayville, Long island May 2014 - Present
Served as a technician while fixing broken cell phones,tablets,and computers. Responsible for helping customers with support for
any technical issues they encounter.
Technician
 Regularly repaired broken IPhone screens,Batteries, Charger ports, Cameras,and also resetphones. Occasionally performed
water damage treatment to damaged phones.
 Conducted Virus removals on computers, clean wipe outs and re-installations,and performed Window upgrades.
 Repaired broken iPad screens and charger ports.
University at Albany- Albany, New York September 2011- May 2014
Primarily responsible for running athletic events , managing ticket sales, and light secretarial work as needed within the office space
relative to various back office tasks.
Event Staff
 Organized and conducted ticket sales for both student body and the public
 Performed maintenance on field equipment including projectors and scoreboards.
 Provided secretarial work for the office.
University of Albany- Albany, New York September 2011-December 2011
Served as a member of the U of A help desk primarily responsible for logging calling, providing first line of support assistance,and
working with U of A break fix technician to ensure timely resolution whenever possible.
Associate, information technology help desk
 Assisted computer technicians with repairs on electronic products such as cell phones and laptops.
 Fixed both hardwareand software issues such as viruscontrol and installation of operating systems.
 Connected devices to wireless Internet such as smartphones,laptops,iPads etc.
Education: 2014 University of Albany Graduate.
Bachelor’s degree in Sociology and Criminal Justice.