Ivy Somerstein has over 10 years of experience in human resources, corporate training, and sales. She has excellent communication, interpersonal, and customer service skills. Her background includes interviewing and training candidates for security and home care positions. She is proficient in Microsoft Office, Salesforce, and has the ability to thrive in fast-paced environments. Ivy holds a Bachelor of Arts degree from Hunter College.

1. IVY SOMERSTEIN
241 East 76th Street * New York, NY 10021 * 917-999-8327 * 212-988-7722* ias423@gmail.com
Strengths I bring to an employment opportunity
Service focused
Expert interpersonal and communication skills
Excellent interpersonal skills, with refined telephone skills
Strong ability to work well with multiple supervisors
Ability to resolve customer complaints
EXPERIENCE
Security Elite Group January 2014 – Present
Human Resources
o Interview candidates for Security, Maintenance, and Home Attendant positions
o Provide Security and OSHA training for the candidates
o Takes inbound calls for people seeking employment.
o Office responsibilities include executive assistant functions
o Train new hires for telemarketing positions
ECM Acquisitions/BBB Conglomerate October 2012 – October 2013
Corporate Trainer
 Often rated number 1 or 2 in sales nationwide
o Sold alternative energy, Liberty Power, for Con Edison
o Switched to selling VerizonFios products
o Worked on a non-profit campaign – CARE – soliciting charitable contributions
 Coached entry-level employees in all aspects of managing a business including:
o Trained Account Executives for promotion
o Cultivated Leadership development
o Refining People and Sales skills
o Time and Money Management techniques
Glacier Communications Inc. October 2011 – June 2012
Sub Agent
 Created and tailored specific telecommunication solutions for various businesses
 Scheduled appointments through leads and cold calling
 Sold cable packages and individual services to businesses

2. PROFICIENT
 Experienced in Salesforce
 MS Office Suite: Word expert, PowerPoint and Excel, Intermediate
 Filing and record management
 Internet research
 Ability to thrive in a fast-paced environment
 Capable of multi-tasking
 Great attitude
 Willingness to work hard and learn a lot in a short period of time
EDUCATION
Hunter College – Bachelor of Arts, July 2011
 GPA 3.1
 Dean’s List – Spring 2010
John Jay College of Criminal Justice 2007 – Spring 2009
 John Jay Pre-Law Boot Camp, January 2008
 Transferred to Hunter College in Summer, 2009
COMMUNITYSERVICE
 Conducted phone calls and attended Upper Eastside for Change for the Obama Campaign
 Volunteered to help ex-convicts at Center of Employment Opportunities with job readiness projects
 Participated in Mock Interviews at Midtown Community Court as a volunteer
*References available upon request