Handyman - field service software

MOBILE SOFTWARE FOR FIELD SERVICE – QUICK ·SMART · EASY
MOBILE SOFTWARE
FOR FIELD SERVICE
QUICK · SMART · EASY

MOBILE SOFTWARE FOR FIELD SERVICE – QUICK ·SMART · EASY 16-Dec-11 2
ePocket Solutions presence
Presence in
Subsidiaries
Origin & HQ Norway
Sweden Germany
UK Finland India Belgium ???
Denmark
1985 Europe

ePocket Solutions employees
Our staff is 100% focused on one goal:
Standardized mobile software solutions for field service
2011-12-16 3EPOCKET SOLUTIONS
Support
Development
Total
Stable
ownership
Very low
staff turnover

ePocket Handyman facts
35 ERP integrations
Wholesalers
28000 daily users
1500 companies
Unlimited number
of workgroup users

Our Customers
•2000
 Approx. 1.500 customers with
about 28.000 daily users
 From one man companies to
large international organizations
 Workgroups with more than
3000 simultaneous ePocket
Handyman users
 Three out of four electricians in
Norway use Handyman

Our Partners (some of them ...)
6

Our solution delivers higher productivity and reduces costs
• Reduced paperwork
• No more redundant data
• Less coordination
• Fewer calls
Administration
• Increased productivity
• More service orders per technician
• Minimal administrative hours for
technicians
Technicians
• Faster and more accurate
• Reduced time spent per invoice
• Better cash flow & liquidityInvoicing
Order management benefits
• Mobile standard
software
• Fast and easy
installaion and
cofiguration
Installation
• Easy to use
• Smart Gui
• Fast training (4h)
Training
• Quick resolution
• Increased user
experience
• Reduced down time
Support
Implementation benefits

MOBILE SOFTWARE FOR FIELD SERVICE – QUICK ·SMART · EASY 11-12-16 8EPOCKET SOLUTIONS
ePocket Handyman components
PC client
ePocket Handyman Office
Resource planner
ePocket Handyman Sync Server
ePocket Handyman Mobile
Service management
Fleet management
Control center
Saas/Cloud
Customer Web

ExistingERP/CRM
Existing ERP/CRM
Order management
Send order data to ePocket
Handyman
Receive updated order
data from Handyman
Prepare invoices
Send purchase orders
...
HandymanServer Handyman Server
Recource Planning
Synchronization Server
System Administration
HandymanMobile
Handyman Mobile
View information on
pending work orders
Register material and time
consumed
Customized checklists
Capture signatures for
approval
Synchronize information
with back-office
ePocket Handyman workflow & communication
XML,
web service,
COM
Mobile Internet
WLAN, UMTS,
GPRS

A comparison of different development strategies
Develop
in-house
100% custom build
Low initial investment
No mobility knowhow
Project length
Upgrade, roll-out
Typical for
immature clients
ERP vendor
suite
Well integrated
Prev. strat. vendor choice
Little mobile focus
Hard to learn (GUI),
typically poor user
acceptance
Costs & time
Often first,
but failed choice
Mobility
platform
100% customized
Suited for very large high-
tech companies
Project costs 1M€+
Upgrade & maintenance
Tech driven choice
Standard
product
Fast, scalable, best of
breed,
Easy to learn and
maintain
Suits SMB & Top 500
companies
Not strategic vendor (yet)
Integration needed (if not
existing)
Best ROI, low risk,
fast delivery
The standard product gives
best ROI
Fast implementation, good
usability / functionality,
Lowest cost of ownership as costs are
shared among customer base

ePocket Handyman;
“The mobile standard solution with the best user interface”

NEW GRAPHIC USER INTERFACE
– NEW FUNCTIONS
HANDYMAN 7 MOBILE
16-Dec-11 12EPOCKET SOLUTIONS

 Offline capability (for all Windows Mobile PDA´s with Touchscreen (<5.0))
 Create and distribute service orders
 Register and manage time and material
 Customer specific checklists to document performed work
 Manage information and data on service objects
(components , service history, etc.)
 Customer and service technician signatures
(for checklists and service order)
 Stock, inventory & purchase order management (i.e. Service car, material)
 Complete database synchronisation with existing ERP system
ePocket Handyman Mobile – key features

Handyman 7 Mobile – for all units
ePocket Handyman is available
on multiple platforms.
Choose the one that suits you!
Windows
Mobile 6.5
Android*
iPhone*
* Iphone earliest Q4 2011
Windows
PC Client

Handyman 7 Mobile – new graphic interface
TMS
GPSChecklists
More
functions
Go to Handyman homepage
(ends this presentation)
Go to Handyman 7 news

Timer Management System (TMS)
TMS
Handyman TMS is an add-in* which simplifies matters for
the user but deepens the information to the office. The add-
in is shown as an icon at the bottom of the Handyman main
menu and is as easy to use as a stop watch.
You start your day by ”punching in”. During the day you
don’t finish any tasks but only start new – travels, jobs and
breaks. Together all tasks create a sleepless timeline until
you ”punch out”. Handyman automatically sends all
registrations to the office so that the supervisor is in controll
of the day’s activities. In Handyman TMS you get the
possibility to adjust settings such as demanding completion
of check lists and/or mileage at every or some tasks.
Go to menu-
>
* Not a standard feature

My tasks
On the list containing your data all tasks
you need to perform will be collected no
matter what order they belong to.
The list is sorted by date, status and order
and each task can be marked as started,
paused, waiting and finished.
You can create new tasks which are not
linked to an order and the office will see
your data and status in the resource
planner.
Go to menu ->

Time and cost registration
Use the built-in stopwatch to simplify the
input of time, travel costs, expenses and
mileage directly on an order.
We also have an add-in - Time Management
System (TMS) - which gives you more control
over your time recording.
You set it in Handyman Office or the existing
business system.
<- Go to menu

Articles, inventory, purchase & material
”Inventory and Ordering” is an add-
in* that provides fast fast searches on
the company’s, wholesalers’, own or
colleagues' directories. Make
purchases directly on your mobile and
get control of inventory and the
ability to do inventory with a barcode
scanner.
Go to menu ->

Documentation, sound, pictures, drawings & text
Editable photos, Voice recording, drawings,
sketches, Excel, Word and PDF-documents can
be created and sent to the office together with
the order. When taking a picture you can edit
it to emphasize and document your work. A
photo can also be linked to a checklist. Your
opportunities are only limited by your
imagination.
Go to menu-
>

Order management
In the order list you will find further
information about the order as for
example maps, prints and the possibility
to reject an order. You can also email
orders to clients directly from
Handyman. In the overview you will
quickly find order information such as
cost center, objectsm projects, address
and quick links to regular functions.
Except for the orders belonging to you
there is a tab for ”free” (without
participants) orders and one for
”internal” orders where you note other
hours as vacation or staying at home
with for childcare.
Go to menu ->

Customer database
In your customer database you have the
customers that you want to have there.
It can either be a subset or all the clients you
have current projects at. You can easily create
a new client or edit existing tasks straight in
your mobile.
Each client can have several phone numbers
and different contact persons that you can
call straight from your customer database.
In the client list you have preset functions for
phone, email, SMS and GPS-navigation.
Go to menu-
>

Checklists & routines
Checklists is one of the key functions that
help create routines and increase the level
of service. A basic set of finished check lists
are included in installation of Handyman
and you can easily create new ones without
any previous knowledge in programming.
Finished check lists are available for e.g.
the electrical, telecommunications,
construction, utilities, energy and facilities
managment businesses.
Go to menu-
>

GPS, navigation & maps
You can start navigation in several places in
Handyman. There are presets in the order
list and the customer database where you
can with a single click tell that you want to
find a client’s location from your current
position. This requires that your PDA has a
built in GPS and that you have a navigation
program installed. Handyman is integrated
with the most common navagation
programmes on the market such as TomTom
Navigator and Google maps.
Go to menu-
>
Go to Handyman homepage
Go to Handyman 7 news

Administrator - Ordre

ePocket Handyman Resource planner
Plan and dispatche Your service technicians with control ...
Features
 Show orders and
resources in a time-table
 Colour-coding for quick
reference of status
 Drag-and drop scheduling
 Chose among various
calendar and timeline
views
 Adjust view with filters /
zoom
 Include personal
appointments
 Change order dates

Administrator - Kunder

Administrator - Firma

Administrator - Faktura

Handyman – Back-End integration capabilities
Interfaces to numerous order management / ERP / CRM systems are available
 Agresso
 BMC Remedy
 BMC Service Desk Express
 Cordel*
 EDS Midmarket Solutions EasyTec *
 Entré*
 IBM Maximo
 IFS
 Mamut*
 Microsoft Biz-Talk*
 Microsoft AX (Axapta)*
 Microsoft Dynamics NAV (Navision)*
 NexStep
 Uni Contracting*
 SAP ERP
 SAP Business One*
 SoftOne*
 Visma Business*
 Visma Contracting*
 Visma Scenario*
 Zirius*
More systems can be integrated via the standard XML interface
* Standard Integration

TCP-IPTCP-IPTCP-IPTCP-IP
VPN
tunnels
Mobile
Internet
HM PDA Clients APN Router
HM Database Server
Terminal Server
(Optional)
HM Office
HM Synchronisation
Server for ERP. HM
Control Center
ERP System
HM Test DB Server
HM Synchronisation
Server for Test
Typical system architecture with VPN and ERP-integration
Handyman components
Other components
Legend
Alternatively XML-
files, COM, SOAP,
Web-Services
Port-to-port
communication via
TCP-IP
(compressed),
optionally
encrypted

Handyman security concept

Handyman - field service software

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Handyman - field service software

Similar to Handyman - field service software (20)

Recently uploaded

Recently uploaded (20)

Handyman - field service software