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TEAM TRANSFORMATION TACTICS
FOR HOLISTIC TESTING AND QUALITY LISI HOCKE
@lisihocke@mastodon.social
DISCLAIMER
@lisihocke@mastodon.social
DISCLAIMER
Based on my experience
@lisihocke@mastodon.social
DISCLAIMER
Based on my experience
Inspired by countless people
@lisihocke@mastodon.social
DISCLAIMER
Based on my experience
Snapshot in time
Inspired by countless people
@lisihocke@mastodon.social
DISCLAIMER
Based on my experience
Snapshot in time
Tactics are fallible
Inspired by countless people
@lisihocke@mastodon.social
DISCLAIMER
Based on my experience
Snapshot in time
Tactics are fallible
Tactics for winning as team
Inspired by countless people
@lisihocke@mastodon.social
DISCLAIMER
Based on my experience
Snapshot in time
Tactics are fallible
Tactics for winning as team
Teams transformed themselves
Inspired by countless people
@lisihocke@mastodon.social
AGENDA
Holistic Testing and Quality
The Team’s Starting Point
A Toolbox of Tactics
The Next Step
@lisihocke@mastodon.social
AGENDA
Holistic Testing and Quality
The Team’s Starting Point
A Toolbox of Tactics
The Next Step
@lisihocke@mastodon.social
AGENDA
Holistic Testing and Quality
The Team’s Starting Point
A Toolbox of Tactics
The Next Step
@lisihocke@mastodon.social
AGENDA
Holistic Testing and Quality
The Team’s Starting Point
A Toolbox of Tactics
The Next Step
@lisihocke@mastodon.social
AGENDA
Holistic Testing and Quality
The Team’s Starting Point
A Toolbox of Tactics
The Next Step
@lisihocke@mastodon.social
HOLISTIC TESTING
AND QUALITY
WHY EVEN
BOTHER?
@lisihocke@mastodon.social
HOLISTIC?
@lisihocke@mastodon.social
HOLISTIC?
All the time
@lisihocke@mastodon.social
HOLISTIC?
All the time
Everywhere
@lisihocke@mastodon.social
HOLISTIC?
All the time
Everywhere
Everything
@lisihocke@mastodon.social
HOLISTIC?
All the time
Everywhere
By everyone
Everything
@lisihocke@mastodon.social
MY EXPERIENCE IS BASED ON MY TEAMS
@lisihocke@mastodon.social
MY EXPERIENCE IS BASED ON MY TEAMS
Product development teams
@lisihocke@mastodon.social
MY EXPERIENCE IS BASED ON MY TEAMS
Product development teams
Cross-functional
@lisihocke@mastodon.social
MY EXPERIENCE IS BASED ON MY TEAMS
Product development teams
Cross-functional
Embedded hands-on
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Lack of safety & trust
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Quick to blame
Lack of safety & trust
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Quick to blame Inaction
Lack of safety & trust
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Quick to blame Inaction
Lack of safety & trust
Lack of transparency
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Quick to blame Inaction
Lack of safety & trust
Gatekeeping
Lack of transparency
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Quick to blame Inaction
Knowledge silos
Lack of safety & trust
Gatekeeping
Lack of transparency
@lisihocke@mastodon.social
A MYRIAD OF TEAM PROBLEMS
Poor delivery Limited communication
Expert role thinking Lots of handovers
Poor system understanding
Quick to blame Inaction
Knowledge silos … and many more
Lack of safety & trust
Gatekeeping
Lack of transparency
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
Increased support
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
Increased support
Willingness to experiment
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
Increased support
Willingness to experiment
System understanding
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
Increased support
Willingness to experiment
System understanding
Better relationships
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
Increased support
Willingness to experiment
System understanding
Better quality outcome
Better relationships
@lisihocke@mastodon.social
BENEFITS OF MAKING THINGS A TEAM THING
Inclusion and access Shared knowledge & skills
Resilience
Flow for faster delivery
Team accountability
Empathy & appreciation
Increased support
Willingness to experiment
System understanding
Better quality outcome
Better relationships
Stronger team
@lisihocke@mastodon.social
THE TEAM’S STARTING POINT KNOW WHAT
YOU CAN EXPECT
@lisihocke@mastodon.social
A NOTE ON POWER & INFLUENCE
Power bases
(French & Raven)
https://bit.ly/power-bases
Impact over
intention
https://bit.ly/impact-over-intention
@lisihocke@mastodon.social
TIME IS OF THE ESSENCE
@lisihocke@mastodon.social
TIME IS OF THE ESSENCE
Changes takes time
@lisihocke@mastodon.social
TIME IS OF THE ESSENCE
Changes takes time
Sowing seeds is worth it
@lisihocke@mastodon.social
TIME IS OF THE ESSENCE
Changes takes time
Sowing seeds is worth it
Don’t run too fast for people to follow
@lisihocke@mastodon.social
TIME IS OF THE ESSENCE
Changes takes time
Sowing seeds is worth it
Don’t run too fast for people to follow
It might not be the right time yet
@lisihocke@mastodon.social
TIME IS OF THE ESSENCE
Changes takes time
Sowing seeds is worth it
Don’t run too fast for people to follow
It might not be the right time yet
Setbacks are a given
@lisihocke@mastodon.social
OBSERVE BEFORE YOU CHOOSE A TACTIC
@lisihocke@mastodon.social
OBSERVE BEFORE YOU CHOOSE A TACTIC
Context matters
@lisihocke@mastodon.social
OBSERVE BEFORE YOU CHOOSE A TACTIC
Context matters
Look for pain points, needs, concerns, fears, wishes
@lisihocke@mastodon.social
PICK YOUR BATTLES
@lisihocke@mastodon.social
PICK YOUR BATTLES
Focus with impact in mind
@lisihocke@mastodon.social
PICK YOUR BATTLES
Focus with impact in mind
Preserve your energy
@lisihocke@mastodon.social
DARE TO TRY, AND TRY AGAIN
@lisihocke@mastodon.social
DARE TO TRY, AND TRY AGAIN
We can only change ourselves
@lisihocke@mastodon.social
DARE TO TRY, AND TRY AGAIN
We can only change ourselves
Take courage and take action
@lisihocke@mastodon.social
A TOOLBOX OF TACTICS CHOICE
SELECTION
@lisihocke@mastodon.social
WHAT’S IN THE BOX?
1. People first
2. Meet people where they are
3. Show, don’t tell
4. Make sharing the default
5. Build on existing energies
6. Optimize for flow
7. A bit better every day
8. Change the narrative
9. Build resilience in
10. Work through conflict
11. Make space for everyone
12. Optimism goes a long way
(Here’s room for more)
@lisihocke@mastodon.social
PEOPLE FIRST
1
@lisihocke@mastodon.social
PEOPLE FIRST
Show curiosity to foster relationships
1
@lisihocke@mastodon.social
PEOPLE FIRST
Show curiosity to foster relationships
Appreciate what’s working well
1
@lisihocke@mastodon.social
PEOPLE FIRST
Show curiosity to foster relationships
Appreciate what’s working well
Contribute hands-on to build trust
1
@lisihocke@mastodon.social
PEOPLE FIRST
Show curiosity to foster relationships
Appreciate what’s working well
Contribute hands-on to build trust
Help and ask for help
1
@lisihocke@mastodon.social
MEET PEOPLE WHERE THEY ARE
2
@lisihocke@mastodon.social
MEET PEOPLE WHERE THEY ARE
Don’t assume, learn
2
@lisihocke@mastodon.social
MEET PEOPLE WHERE THEY ARE
Don’t assume, learn
Speak their language
2
@lisihocke@mastodon.social
MEET PEOPLE WHERE THEY ARE
Don’t assume, learn
Speak their language
Work where they work
2
@lisihocke@mastodon.social
MEET PEOPLE WHERE THEY ARE
Don’t assume, learn
Speak their language
Work where they work
Accept they can only
go at their own pace
2
@lisihocke@mastodon.social
SHOW, DON’T TELL
3
@lisihocke@mastodon.social
SHOW, DON’T TELL
Let people experience it
3
@lisihocke@mastodon.social
SHOW, DON’T TELL
Let people experience it
Encourage to experiment
3
@lisihocke@mastodon.social
MAKE SHARING THE DEFAULT
4
@lisihocke@mastodon.social
MAKE SHARING THE DEFAULT
Share access
4
@lisihocke@mastodon.social
MAKE SHARING THE DEFAULT
Share access
Share knowledge
4
@lisihocke@mastodon.social
MAKE SHARING THE DEFAULT
Share access
Share knowledge
Share load, including glue work
4
@lisihocke@mastodon.social
MAKE SHARING THE DEFAULT
Share access
Share knowledge
Share load, including glue work
Share pain
4
@lisihocke@mastodon.social
MAKE SHARING THE DEFAULT
Share access
Share knowledge
Share load, including glue work
Share pain
4
Share credit
@lisihocke@mastodon.social
BUILD ON EXISTING ENERGIES
5
@lisihocke@mastodon.social
BUILD ON EXISTING ENERGIES
Shape the system
5
@lisihocke@mastodon.social
BUILD ON EXISTING ENERGIES
Piggyback on existing practices
Shape the system
5
@lisihocke@mastodon.social
BUILD ON EXISTING ENERGIES
Piggyback on existing practices
Shape the system
Build on intrinsic motivation
5
@lisihocke@mastodon.social
OPTIMIZE FOR FLOW
6
@lisihocke@mastodon.social
OPTIMIZE FOR FLOW
Discover faster ways to collaborate
6
@lisihocke@mastodon.social
OPTIMIZE FOR FLOW
Discover faster ways to collaborate
Stop starting, start finishing
6
@lisihocke@mastodon.social
OPTIMIZE FOR FLOW
Discover faster ways to collaborate
Stop starting, start finishing
Slow down to go fast
6
@lisihocke@mastodon.social
A BIT BETTER EVERY DAY
7
@lisihocke@mastodon.social
A BIT BETTER EVERY DAY
Be okay with good enough
7
@lisihocke@mastodon.social
A BIT BETTER EVERY DAY
Be okay with good enough
Take tiny steps
7
@lisihocke@mastodon.social
CHANGE THE NARRATIVE
8
@lisihocke@mastodon.social
CHANGE THE NARRATIVE
Reframe the situation
8
@lisihocke@mastodon.social
CHANGE THE NARRATIVE
Reframe the situation
Tell it into existence
8
@lisihocke@mastodon.social
BUILD RESILIENCE IN
9
@lisihocke@mastodon.social
BUILD RESILIENCE IN
Focus on enabling
9
@lisihocke@mastodon.social
BUILD RESILIENCE IN
Focus on enabling
Refrain from solo work
9
@lisihocke@mastodon.social
BUILD RESILIENCE IN
Focus on enabling
Refrain from solo work
Go away to test it out
9
@lisihocke@mastodon.social
WORK THROUGH CONFLICT
10
@lisihocke@mastodon.social
WORK THROUGH CONFLICT
Put the fish on the table before it rots
10
@lisihocke@mastodon.social
WORK THROUGH CONFLICT
Put the fish on the table before it rots
Don’t assume, ask
10
@lisihocke@mastodon.social
MAKE SPACE FOR EVERYONE
11
@lisihocke@mastodon.social
MAKE SPACE FOR EVERYONE
Cater to people’s needs
11
@lisihocke@mastodon.social
MAKE SPACE FOR EVERYONE
Cater to people’s needs
11
Hear all voices
@lisihocke@mastodon.social
MAKE SPACE FOR EVERYONE
Cater to people’s needs
Opt for joint decisions that get lived
11
Hear all voices
@lisihocke@mastodon.social
OPTIMISM GOES A LONG WAY
12
@lisihocke@mastodon.social
OPTIMISM GOES A LONG WAY
Radiate confidence we can figure this out together
12
@lisihocke@mastodon.social
OPTIMISM GOES A LONG WAY
Radiate confidence we can figure this out together
Celebrate all the things
12
@lisihocke@mastodon.social
MY TOOLBOX OF TACTICS
1. People first
2. Meet people where they are
3. Show, don’t tell
4. Make sharing the default
5. Build on existing energies
6. Optimize for flow
7. A bit better every day
8. Change the narrative
9. Build resilience in
10. Work through conflict
11. Make space for everyone
12. Optimism goes a long way
(Here’s room for more)
@lisihocke@mastodon.social
SO WHAT ABOUT TESTING AND QUALITY?
@lisihocke@mastodon.social
SO WHAT ABOUT TESTING AND QUALITY?
Team culture is the foundation for everything
@lisihocke@mastodon.social
THE NEXT STEP OVER TO YOU
@lisihocke@mastodon.social
GET STARTED WITH A FIRST STEP
@lisihocke@mastodon.social
BUILD YOUR OWN TOOLBOX AS YOU GO
@lisihocke@mastodon.social
WE’RE NOT ALONE ON THIS JOURNEY
@lisihocke@mastodon.social
THANK YOU! www.lisihocke.com
Together we can move the world, step by step
@lisihocke@mastodon.social
THANK YOU! www.lisihocke.com
Together we can move the world, step by step
iconfinder.com/icons/4737440 | iconfinder.com/icons/392502
iconfinder.com/icons/9111294 | iconfinder.com/icons/6622970 @lisihocke@mastodon.social

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Team Transformation Tactics for Holistic Testing and Quality (NewCrafts Paris Conference 2024)

  • 1. TEAM TRANSFORMATION TACTICS FOR HOLISTIC TESTING AND QUALITY LISI HOCKE @lisihocke@mastodon.social
  • 3. DISCLAIMER Based on my experience @lisihocke@mastodon.social
  • 4. DISCLAIMER Based on my experience Inspired by countless people @lisihocke@mastodon.social
  • 5. DISCLAIMER Based on my experience Snapshot in time Inspired by countless people @lisihocke@mastodon.social
  • 6. DISCLAIMER Based on my experience Snapshot in time Tactics are fallible Inspired by countless people @lisihocke@mastodon.social
  • 7. DISCLAIMER Based on my experience Snapshot in time Tactics are fallible Tactics for winning as team Inspired by countless people @lisihocke@mastodon.social
  • 8. DISCLAIMER Based on my experience Snapshot in time Tactics are fallible Tactics for winning as team Teams transformed themselves Inspired by countless people @lisihocke@mastodon.social
  • 9. AGENDA Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step @lisihocke@mastodon.social
  • 10. AGENDA Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step @lisihocke@mastodon.social
  • 11. AGENDA Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step @lisihocke@mastodon.social
  • 12. AGENDA Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step @lisihocke@mastodon.social
  • 13. AGENDA Holistic Testing and Quality The Team’s Starting Point A Toolbox of Tactics The Next Step @lisihocke@mastodon.social
  • 14. HOLISTIC TESTING AND QUALITY WHY EVEN BOTHER? @lisihocke@mastodon.social
  • 19. HOLISTIC? All the time Everywhere By everyone Everything @lisihocke@mastodon.social
  • 20. MY EXPERIENCE IS BASED ON MY TEAMS @lisihocke@mastodon.social
  • 21. MY EXPERIENCE IS BASED ON MY TEAMS Product development teams @lisihocke@mastodon.social
  • 22. MY EXPERIENCE IS BASED ON MY TEAMS Product development teams Cross-functional @lisihocke@mastodon.social
  • 23. MY EXPERIENCE IS BASED ON MY TEAMS Product development teams Cross-functional Embedded hands-on @lisihocke@mastodon.social
  • 24. A MYRIAD OF TEAM PROBLEMS @lisihocke@mastodon.social
  • 25. A MYRIAD OF TEAM PROBLEMS Poor delivery @lisihocke@mastodon.social
  • 26. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication @lisihocke@mastodon.social
  • 27. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking @lisihocke@mastodon.social
  • 28. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers @lisihocke@mastodon.social
  • 29. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding @lisihocke@mastodon.social
  • 30. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Lack of safety & trust @lisihocke@mastodon.social
  • 31. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Lack of safety & trust @lisihocke@mastodon.social
  • 32. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Lack of safety & trust @lisihocke@mastodon.social
  • 33. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Lack of safety & trust Lack of transparency @lisihocke@mastodon.social
  • 34. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Lack of safety & trust Gatekeeping Lack of transparency @lisihocke@mastodon.social
  • 35. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Knowledge silos Lack of safety & trust Gatekeeping Lack of transparency @lisihocke@mastodon.social
  • 36. A MYRIAD OF TEAM PROBLEMS Poor delivery Limited communication Expert role thinking Lots of handovers Poor system understanding Quick to blame Inaction Knowledge silos … and many more Lack of safety & trust Gatekeeping Lack of transparency @lisihocke@mastodon.social
  • 37. BENEFITS OF MAKING THINGS A TEAM THING @lisihocke@mastodon.social
  • 38. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access @lisihocke@mastodon.social
  • 39. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills @lisihocke@mastodon.social
  • 40. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience @lisihocke@mastodon.social
  • 41. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery @lisihocke@mastodon.social
  • 42. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability @lisihocke@mastodon.social
  • 43. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation @lisihocke@mastodon.social
  • 44. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support @lisihocke@mastodon.social
  • 45. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment @lisihocke@mastodon.social
  • 46. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding @lisihocke@mastodon.social
  • 47. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding Better relationships @lisihocke@mastodon.social
  • 48. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding Better quality outcome Better relationships @lisihocke@mastodon.social
  • 49. BENEFITS OF MAKING THINGS A TEAM THING Inclusion and access Shared knowledge & skills Resilience Flow for faster delivery Team accountability Empathy & appreciation Increased support Willingness to experiment System understanding Better quality outcome Better relationships Stronger team @lisihocke@mastodon.social
  • 50. THE TEAM’S STARTING POINT KNOW WHAT YOU CAN EXPECT @lisihocke@mastodon.social
  • 51. A NOTE ON POWER & INFLUENCE Power bases (French & Raven) https://bit.ly/power-bases Impact over intention https://bit.ly/impact-over-intention @lisihocke@mastodon.social
  • 52. TIME IS OF THE ESSENCE @lisihocke@mastodon.social
  • 53. TIME IS OF THE ESSENCE Changes takes time @lisihocke@mastodon.social
  • 54. TIME IS OF THE ESSENCE Changes takes time Sowing seeds is worth it @lisihocke@mastodon.social
  • 55. TIME IS OF THE ESSENCE Changes takes time Sowing seeds is worth it Don’t run too fast for people to follow @lisihocke@mastodon.social
  • 56. TIME IS OF THE ESSENCE Changes takes time Sowing seeds is worth it Don’t run too fast for people to follow It might not be the right time yet @lisihocke@mastodon.social
  • 57. TIME IS OF THE ESSENCE Changes takes time Sowing seeds is worth it Don’t run too fast for people to follow It might not be the right time yet Setbacks are a given @lisihocke@mastodon.social
  • 58. OBSERVE BEFORE YOU CHOOSE A TACTIC @lisihocke@mastodon.social
  • 59. OBSERVE BEFORE YOU CHOOSE A TACTIC Context matters @lisihocke@mastodon.social
  • 60. OBSERVE BEFORE YOU CHOOSE A TACTIC Context matters Look for pain points, needs, concerns, fears, wishes @lisihocke@mastodon.social
  • 62. PICK YOUR BATTLES Focus with impact in mind @lisihocke@mastodon.social
  • 63. PICK YOUR BATTLES Focus with impact in mind Preserve your energy @lisihocke@mastodon.social
  • 64. DARE TO TRY, AND TRY AGAIN @lisihocke@mastodon.social
  • 65. DARE TO TRY, AND TRY AGAIN We can only change ourselves @lisihocke@mastodon.social
  • 66. DARE TO TRY, AND TRY AGAIN We can only change ourselves Take courage and take action @lisihocke@mastodon.social
  • 67. A TOOLBOX OF TACTICS CHOICE SELECTION @lisihocke@mastodon.social
  • 68. WHAT’S IN THE BOX? 1. People first 2. Meet people where they are 3. Show, don’t tell 4. Make sharing the default 5. Build on existing energies 6. Optimize for flow 7. A bit better every day 8. Change the narrative 9. Build resilience in 10. Work through conflict 11. Make space for everyone 12. Optimism goes a long way (Here’s room for more) @lisihocke@mastodon.social
  • 70. PEOPLE FIRST Show curiosity to foster relationships 1 @lisihocke@mastodon.social
  • 71. PEOPLE FIRST Show curiosity to foster relationships Appreciate what’s working well 1 @lisihocke@mastodon.social
  • 72. PEOPLE FIRST Show curiosity to foster relationships Appreciate what’s working well Contribute hands-on to build trust 1 @lisihocke@mastodon.social
  • 73. PEOPLE FIRST Show curiosity to foster relationships Appreciate what’s working well Contribute hands-on to build trust Help and ask for help 1 @lisihocke@mastodon.social
  • 74. MEET PEOPLE WHERE THEY ARE 2 @lisihocke@mastodon.social
  • 75. MEET PEOPLE WHERE THEY ARE Don’t assume, learn 2 @lisihocke@mastodon.social
  • 76. MEET PEOPLE WHERE THEY ARE Don’t assume, learn Speak their language 2 @lisihocke@mastodon.social
  • 77. MEET PEOPLE WHERE THEY ARE Don’t assume, learn Speak their language Work where they work 2 @lisihocke@mastodon.social
  • 78. MEET PEOPLE WHERE THEY ARE Don’t assume, learn Speak their language Work where they work Accept they can only go at their own pace 2 @lisihocke@mastodon.social
  • 80. SHOW, DON’T TELL Let people experience it 3 @lisihocke@mastodon.social
  • 81. SHOW, DON’T TELL Let people experience it Encourage to experiment 3 @lisihocke@mastodon.social
  • 82. MAKE SHARING THE DEFAULT 4 @lisihocke@mastodon.social
  • 83. MAKE SHARING THE DEFAULT Share access 4 @lisihocke@mastodon.social
  • 84. MAKE SHARING THE DEFAULT Share access Share knowledge 4 @lisihocke@mastodon.social
  • 85. MAKE SHARING THE DEFAULT Share access Share knowledge Share load, including glue work 4 @lisihocke@mastodon.social
  • 86. MAKE SHARING THE DEFAULT Share access Share knowledge Share load, including glue work Share pain 4 @lisihocke@mastodon.social
  • 87. MAKE SHARING THE DEFAULT Share access Share knowledge Share load, including glue work Share pain 4 Share credit @lisihocke@mastodon.social
  • 88. BUILD ON EXISTING ENERGIES 5 @lisihocke@mastodon.social
  • 89. BUILD ON EXISTING ENERGIES Shape the system 5 @lisihocke@mastodon.social
  • 90. BUILD ON EXISTING ENERGIES Piggyback on existing practices Shape the system 5 @lisihocke@mastodon.social
  • 91. BUILD ON EXISTING ENERGIES Piggyback on existing practices Shape the system Build on intrinsic motivation 5 @lisihocke@mastodon.social
  • 93. OPTIMIZE FOR FLOW Discover faster ways to collaborate 6 @lisihocke@mastodon.social
  • 94. OPTIMIZE FOR FLOW Discover faster ways to collaborate Stop starting, start finishing 6 @lisihocke@mastodon.social
  • 95. OPTIMIZE FOR FLOW Discover faster ways to collaborate Stop starting, start finishing Slow down to go fast 6 @lisihocke@mastodon.social
  • 96. A BIT BETTER EVERY DAY 7 @lisihocke@mastodon.social
  • 97. A BIT BETTER EVERY DAY Be okay with good enough 7 @lisihocke@mastodon.social
  • 98. A BIT BETTER EVERY DAY Be okay with good enough Take tiny steps 7 @lisihocke@mastodon.social
  • 100. CHANGE THE NARRATIVE Reframe the situation 8 @lisihocke@mastodon.social
  • 101. CHANGE THE NARRATIVE Reframe the situation Tell it into existence 8 @lisihocke@mastodon.social
  • 103. BUILD RESILIENCE IN Focus on enabling 9 @lisihocke@mastodon.social
  • 104. BUILD RESILIENCE IN Focus on enabling Refrain from solo work 9 @lisihocke@mastodon.social
  • 105. BUILD RESILIENCE IN Focus on enabling Refrain from solo work Go away to test it out 9 @lisihocke@mastodon.social
  • 107. WORK THROUGH CONFLICT Put the fish on the table before it rots 10 @lisihocke@mastodon.social
  • 108. WORK THROUGH CONFLICT Put the fish on the table before it rots Don’t assume, ask 10 @lisihocke@mastodon.social
  • 109. MAKE SPACE FOR EVERYONE 11 @lisihocke@mastodon.social
  • 110. MAKE SPACE FOR EVERYONE Cater to people’s needs 11 @lisihocke@mastodon.social
  • 111. MAKE SPACE FOR EVERYONE Cater to people’s needs 11 Hear all voices @lisihocke@mastodon.social
  • 112. MAKE SPACE FOR EVERYONE Cater to people’s needs Opt for joint decisions that get lived 11 Hear all voices @lisihocke@mastodon.social
  • 113. OPTIMISM GOES A LONG WAY 12 @lisihocke@mastodon.social
  • 114. OPTIMISM GOES A LONG WAY Radiate confidence we can figure this out together 12 @lisihocke@mastodon.social
  • 115. OPTIMISM GOES A LONG WAY Radiate confidence we can figure this out together Celebrate all the things 12 @lisihocke@mastodon.social
  • 116. MY TOOLBOX OF TACTICS 1. People first 2. Meet people where they are 3. Show, don’t tell 4. Make sharing the default 5. Build on existing energies 6. Optimize for flow 7. A bit better every day 8. Change the narrative 9. Build resilience in 10. Work through conflict 11. Make space for everyone 12. Optimism goes a long way (Here’s room for more) @lisihocke@mastodon.social
  • 117. SO WHAT ABOUT TESTING AND QUALITY? @lisihocke@mastodon.social
  • 118. SO WHAT ABOUT TESTING AND QUALITY? Team culture is the foundation for everything @lisihocke@mastodon.social
  • 119. THE NEXT STEP OVER TO YOU @lisihocke@mastodon.social
  • 120. GET STARTED WITH A FIRST STEP @lisihocke@mastodon.social
  • 121. BUILD YOUR OWN TOOLBOX AS YOU GO @lisihocke@mastodon.social
  • 122. WE’RE NOT ALONE ON THIS JOURNEY @lisihocke@mastodon.social
  • 123. THANK YOU! www.lisihocke.com Together we can move the world, step by step @lisihocke@mastodon.social
  • 124. THANK YOU! www.lisihocke.com Together we can move the world, step by step iconfinder.com/icons/4737440 | iconfinder.com/icons/392502 iconfinder.com/icons/9111294 | iconfinder.com/icons/6622970 @lisihocke@mastodon.social