1. Benihana operates as a restaurant where main dishes are cooked at the table in front of customers. The process involves customers being seated, ordering food and drinks, and then watching a chef cook their meal at the table.
2. Their system aims to provide an interactive experience for customers while maintaining control over costs and efficiency in the kitchen. Limited main dish options allow for easier food preparation and minimal waste.
3. Assigning one waitress and chef per table (maximum 8 customers) allows for personalized attention while not overburdening staff. This attention is part of what customers enjoy about the experience.