Hamleys is a toy retailer founded in London in 1760 that is now owned by an Indian company. It has expanded significantly in India, with plans to open 100 stores by the end of 2019. The presentation described a Hamleys store located in a mall in Noida, India. It provided details on store operations, products, staff roles and responsibilities, and key learnings from working there, including around customer service, supply chain management, and the energetic work environment.