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Steve.Keifer@gxs.com
113th EDIFICE Plenar
      EDIFICE Plenary
March 2010 | Paris




             Differentiating the Customer
          Experience in a Teardown Economy
                                  March 4, 2011   Slide 1
MiG 25 Pilot Defects Soviet Union




                   Viktor Belenko - September 1976




                                  March 4, 2011   Slide 2
MiG 25 – The Teardown

                        Reverse engineering has
                         been used by military
                        organizations since the
                         Second World War and
                        extensively during Cold
                                  War
                          Used by militaries in
                          order to copy other
                         nations' technologies,
                                           g ,
                         devices or information
                          Used by commercial
                           organizations for
                         competitive advantage




                          March 4, 2011   Slide 3
In a German Biergarten…




                   Gizmodo publishes photos
                   of Apple iPhone 4 prototype
                    found in Silicon Valley bar


                              March 4, 2011   Slide 4
Shanzhai Beats Apple to Market




                        The “HiPhone” and
                             HiPhone
                       “Blockberry” are very
                         popular in China


                            March 4, 2011   Slide 5
A Competitive Advantage?

                Unit Sales in Millions                                Shanzhai can bring new
180
                                                                     phone to market in as little
                                                                    as 45 Days using System on
160                        Exports
                                                                         a Chip technology
140                        In China                                  10% of Worldwide Mobile
120                                                                       Phone Sales
100                                                                  60% Exported from China
 80
                                                                    Advantages of Shanzhai
 60
                                                                    • No Market Research
 40                                                                 • No Product Design
                                                                    • No Testing & QA
 20
                                                                    • N Li
                                                                      No Licensing or T
                                                                                i     Taxes
  0                                                                 • No Inventory
          2005           2006          2007           2008   2009   • No Sales Force or Stores


 Source: http://www.shanzhaiji.cn/talk/20081202/6216.html

                                                                            March 4, 2011   Slide 6
Tablet Explosion




   Apple iPad    Samsung Galaxy   SONY VAIO                      The iPed




 Motorola XOOM      HP Slate      RIM Playbook                   Cisco Cius




                                                 March 4, 2011       Slide 7
iPed Now Available on Amazon?




                         March 4, 2011   Slide 8
Just Released




                March 4, 2011   Slide 9
The Teardown Specialists




Services, consulting, and management           Helping our clients improve performance in the
software for technology companies seeking      electronics value chain by p
                                                                        y providing facts and
                                                                                  g
to leverage and protect their technology and   analysis for success
intellectual property assets

•   Technology & Market Assessment              • Market Research for Consumer
•   Formulate IP Strategy                         Electronics, Telematics, Semiconductor
•   Establish IP Position                       • Teardown Analysis
•   Defend, Leverage IP Business                • Device-Specific Application Forecasts
•   IP Monetization


                                                                 March 4, 2011   Slide 10
Competitive Analysis

       Integrated
       I t    t d        Packaging
                         P k i
     Circuit Design        Design
        & Layout          Analysis




   Bill of                              Device or
 Materials &                             System
Cost Analysis                          Functionality




         Software      Fabrication
         Reverse        Process
        Engineering     Analysis



                       March 4, 2011        Slide 11
Trends Impacting Differentiation




                              March 4, 2011   Slide 12
Self-Repair




              • Most consumer devices lack
                repair instructions or parts
              • Off step-by-step instructions
                Offer t b t i t ti
                with photos
              • Wiki style approach to repair
                manuals with co
                  a ua s       community o
                                     u y of
                contributors edits
              • Guides for Macs, PCs, game
                consoles, phones, tablets,
                cameras, appliances
                               li
              • Storefront to sell parts - Apple,
                Nintendo, Sony, Microsoft



                   March 4, 2011   Slide 13
Open Source Hardware

                  • Schematics, bill of materials, Printed
                    Circuit Board (PCB) layout and
                    software are released with free and
                    open source modeld l
                  • Allow for modification and
                    redistribution of design files
                                          g
                  • Allow manufacture, sale, distribution
                    and use of devices from design
                  • Categories include video games,
                    microprocessors, computer systems,
                    home energy management
                  • Services to prototype, manufacturer
                    and distribute



                                   March 4, 2011   Slide 14
Growth of Open Source Hardware

Number of Open Source Hardware Projects
                                                • Open Source Hardware
350
                                                  market predicted to be
300                                               $1B i 2015
                                                      in

250                                             • Over 13 companies
                                                  with $1M in revenues,
                                                                      ,
200                                               many approaching $5M

150                                             • Over 200 projects
                                                  today passing 300 in
                                                  today,
100                                               2011
 50                                             • Will it expand beyond
                                                  hobbies to commercial
  0                                               hardware?
      2006   2007   2008   2009   2010   2011

              Source: Make Magazine

                                                   March 4, 2011   Slide 15
Contract Manufacturer Evolution

                      HTC - From Contract
                    Manufacturer to Competitor




                    Less than 10% of Revenues
                          are from ODMs


                               March 4, 2011   Slide 16
Flextronics Services

Printed Circuit                                                                        Camera                      Power
                                        Enclosures
                                        E l                     Displays
                                                                Di l
    Boards                                                                             Modules                    Supplies

                                         Provide design and manufacture or more components.
                                                    Moving beyond just assembly.




                                                               Assembly                                         Aftermarket
       Design                           Procurement                                    Logistics
                                                               & Testing                                          Service

• Contract Design –                  • Forecasting &        • Build-to-order       • Supplier managed        • Customer returns &
  T&M engineering                      Demand Planning      • Configure-to-order     inventory                 repair
• Joint Development                  • Materials &          • Just-in-time         • Inbound freight         • Refurbishment
  Manufacturing
    a u ac u g                         Components             Manufacturing g        management
                                                                                       a age e               • Recycling
                                                                                                                 ecyc g
• Original Design &                    Purchasing           • Defect analysis      • Order fulfillment       • Service parts
  Manufacturing                      • Expediting           • Environmental          and distribution          logistics
                                     • Warehousing            stress testing                                 • Retail technical
                                                                                                               services

Data gathered from Flextronics 10-K SEC Filing – May 2009


                                                                                             March 4, 2011       Slide 17
Hardware Brands in the Cloud?




 There are no teardowns for public cloud platforms.

                                      March 4, 2011   Slide 18
Differentiation – Beyond Products




                             March 4, 2011   Slide 19
How to Compete

                                   94% of
                                        f
                                Respondents
                                   Agree
                          Increasingly companies
                           will compete as much
                              through superior
                           processes and service
                            solutions as through
                             superior products
Martin Christopher          Source: Enhancing Customer-Centric Supply Chains –
                                        SCMWorld (October 2010)
Emeritus Professor
Marketing and Logistics

                                      March 4, 2011           Slide 20
Competitive Advantage


                                        Dell


• Just In Time    • Vertical        • Build-to-                   • Club Card &
  Manufacturing     Integration       Order                         POS Data
                                                                    Sharing
• Kanban          • Nearshore       • Direct to
                    Production        Consumer                    • Cross-
• Supplier
    pp
                                                                    Docking
  Relationship    • POS-Based       • Online
  Management        Replenishment     Demand                      • Factory
                                      Shaping                       Gate Pricing


      Differentiation Comes from Process & Approach

                                                  March 4, 2011       Slide 21
Competing on Forecasting
                                 Physical Supply Chain

  Customer         Vendor          Late Stage        Collaborative           Build to
    Self-         Managed        Configuration &       Demand                 Order           Inventory
  Configure       Inventory      Postponement         Planning           (or Configure)      Consignment




Retailer or      Original Equipment           Contract               Component             Semiconductor
Distributor         Manufacturer             Manufacturer             Supplier                  Fab




Quotes & Sales   Point of Sale      Inventory        Manufacturing          Sales              New Product
   Activity      Transactions       Positions        Consumption          Forecasts            Introductions



                                 Information Supply Chain
                                 I f    ti   S   l Ch i

                                                                           March 4, 2011      Slide 22
2010 – Year of Shortages

Average Lead Times for Components (April 2010)

SRAM                            8-16 Weeks


Flash NAND                      8-16 Weeks


USB,
USB UART                             4-20 Weeks


Capacitors                                                          12-42 Weeks


Connectors                      8-16 Weeks


Solid State relais                       4 22
                                         4-22 Weeks


Discrete                                     12-26 Weeks
Components

                                                  March 4, 2011   Slide 23
New Precious Commodities




                           March 4, 2011   Slide 24
Kinect In High Demand


                        Top-selling accessory
                        item in terms of dollar
                        sales on a year-to-date
                                 basis


                        8M units sold in 2010
                         as compared to 5M
                             forecasted

                         1M units sold in first
                              10 days




                         March 4, 2011   Slide 25
New Product Launches




Source: Morgan Stanley Research, Gartner, IDC, company reports (February 2011)

                                                                                 March 4, 2011   Slide 26
High Tech Channel Checks

                                                                                  Violations of non-disclosure
                                                                                  agreements to share secrets
                                                                                Apple iPhone forecasts and plans
                                                                                      in exchange for cash




   US SEC Arrests four employees of
     high tech manufacturers and
    expert network consultants for
            Insider Trading


http://www.cnbc.com/id/40697535/Four_More_Arrests_Are_Made_In_Federal_Insider_Trading_Probe

                                                                                              March 4, 2011   Slide 27
US Infrastructure Failures

                                Credit Union freezes
                                C dit U i f
                                                                     Airplane Control
                                  bank accounts
                                                                      Tower in-flight
                                                                     communications
                                                                        disruption




  Signal & Control
systems disabled on
Union Pacific trains




                                                                     130 cell tower
                                                                     sites disabled
                       Five storm sirens failed to
                       warn of incoming tornado

                                                     March 4, 2011    Slide 28
Rare Earth Element Shortage




Critical to Hybrid Vehicles, Clean Tech Appliances


                                                March 4, 2011   Slide 29
Customer Process Requirements




                          March 4, 2011   Slide 30
Corporate Social Responsibility

           Greenhouse Gases                                                                Equal Opportunity Practices
  Conservation and Biodiversity      Environmental                     Supplier            Small Businesses
          Waste Management                                                                 Local Sourcing
                                     Responsibility                    Diversity




                        Product                        Corporate                          Fair Labor
                                                         Social
                        Quality                       Responsibility
                                                                                          Practices
                                                       Reporting
Consumer Product Safety                                                                             Child/F
                                                                                                    Child/Forced L b L
                                                                                                               d Labor Laws
  Product Recall History                                                                            Occupational Safety
 Traceability Procedures                                                                            Maximum Work Hours



                                                                        Ethical
                                       Financial
                                                                       Business
     Annual & Quarterly Results
                                     Transparency                                          Antifraud Controls
                                                                       Practices
         Corporate Governance                                                              Know Your Customer
     Political Activity Disclosure                                                         Incident/Legal Disclosure




                                                                                   March 4, 2011         Slide 31
Corporate Social Responsibility




Source: STMicroelectronics Corporate Responsibility Report 2009

                                                                  March 4, 2011   Slide 32
Labor and Human Rights
                         • Recruitment - foreign workers
                           who pay excess fees
                         • Underage - minimum
                           employment age was 16
                         • Waste – non-certified hazardous
                                    non certified
                           waste disposal companies
                         • Overtime –workers exceeded
                           maximum work weekly limits
                         • Wages – paid less than
                           minimum wage for regular
                           working hours
                         • B
                           Benefits – d fi i t payments
                                  fit   deficient    t
                           for sick leave, maternity
                         • Deductions –of wages for
                           disciplinary purposes
                         • Discrimination –pregnancy
                           tests prior to employment
                         • Safety – not wearing p
                                y             g protective
                           equipment

                              March 4, 2011    Slide 33
Apple Supplier Code of Conduct




Source: Apple Supplier Responsibility Progress Report 2011



                                                             March 4, 2011   Slide 34
Conflict Minerals




  Tin, Tantalum, Tungsten, Cobalt widely used in computers,
  airplanes, automobiles, cell phones, consumer electronics
   i l              bil     ll h                  l     i
        Now prohibited in US Dodd-Frank Legislation


                                             March 4, 2011   Slide 35
Importance of CSR




Source: Eye for Transport - High Tech & Electronics State of the Industry Report (2010-2011)

                                                                                               March 4, 2011   Slide 36
Customer Business Requirements




                          March 4, 2011   Slide 37
The Customer Relationship


     Customers are Growing Larger
          and More Powerful
            dM     P     f l




   Buyer                        Suppliers


                            March 4, 2011   Slide 38
The Key Challenge


   Every Large Company Approaches
      Supply Chain Processes &
    Technologies in a Different Way


  Suppliers Must Contend with Rising
  Complexity and Customization from
            Large Accounts


                           March 4, 2011   Slide 39
Purchase Orders in High Tech




Source: EIDX/CompTIA - Purchase Order Business Fundamentals

                                                              March 4, 2011   Slide 40
Customer Process Variability

Forecasting
F      ti              Orders
                       Od                  Logistics
                                           L i ti                    Settlement
                                                                     S ttl    t
Planning Forecast    Catalog Order        Ship to Factory           Supplier Invoice
                    Confirming Order     Ship to Warehouse            Self-Billing
 Simple Forecast
                     Spot-Buy PO            Ship to Store
                                                                  Invoice Discounting
Material Release
                       Blanket PO           Drop Ship            Receivables Factoring
   Schedule
                     Evergreen Order      Home Delivery          Supply Chain Finance
  Consumption         Standing PO
                                          Merge-in-Transit           Open Account
                                                                     O
   Schedule
                      Build-to-Order       Consolidation             Letter of Credit
 Order Forecast     Configure-to-Order                                Documentary
                                          Cross-Docking
                                                                       Collection
 Mix/Aggregation     Drop Ship Order
                                            Late S
                                            L    Stage
    Forecast                                                         Debit Transfer
                      Internal Order      Configuration &
                                                                    Credit Transfer
Delivery Forecast                         Postponement
                      Work Order                                     Wire Transfer
 Rolling Forecast      Job Order                                   Procurement Card
                     Service Order                                     Cheque
    Build Plan
                      Repair Order
                     Warranty Order




                                                             March 4, 2011     Slide 41
Customer Technology Requirements




                          March 4, 2011   Slide 42
B2B Integration Technologies
How Do You Integrate with Customers?


                   Electronic        Order                          Direct
 E-Mail, Fax,                                      Exchange/                             EDI
                  Procurement      Management                      Internet
   Phone                                           Marketplace                           VAN
                   Application       Portal                       Connection




cXML PunchOut              S-FTP           SOAP                cXML                 SAP IDOC
 OCI RoundTrip             FTPS            SMTP               ebXML                Oracle XML
    TapOut                  FTP            RNIF             GS1 GDSN               Microsoft AIF
                            VPN            SOAP             GS1 eCOM                QAD SNF
   PEPPOL                   AS1           HTTP/S                UBL
    Achats                  AS2            REST             SPEC 2000              Connect:Direct
   Zanzibar                 AS3           ebXML                CIDX                   HULFT
Acquistinretepa             AS4            OFTP                PIDX                    ENX



                                                                   March 4, 2011      Slide 43
Selling to Government



       Spain             France          Germany                  UK
  Direccion General       Ixarm          e-Vergabe           Zanzibar
   Del Patrimonio         Achats        Kaufhaus des          OPEN
     Del Estado       Marches-publics
                      Marches publics   Bundes - KdB       xChangeWales
    PETM-BCS           e-bourgogne




     Denmark            Belgium          Norway                 Italy
        DOIP          .be-Procurement    Ehandel.no       Acquistinretepa
       ETHICS




                                                       March 4, 2011        Slide 44
You Try to Standardise IT…

                        Small and Midsize Customers                      Large Customers
                                                                                                               Common,
                                                                                                            canonical XML
 Single, global                                                                                            formats defined
   portal for                                                                                               for information
  customers.                                                                                               exchange inside
 AS2 and VAN              Web Portal                     VAN                          RNIF                   the enterprise
 interfaces for                                                                  RosettaNet XML
B2B integration
                              B2B Customer                              B2B Integration
                               Web Portal                                 Gateway
                                                        OAGi XML
                                                                                                           Standardized,
                                       Middleware (Application-to-Application)                              Global ERP
                                                                                                             suite used
  Modularized,                           SAP IDOC                   Oracle TIF                             across brands,
                                           ALE                         FTP
    reusable                                                                                                geographic
services provide                                                                                            regions and
 access t ERP
         to
                    Supply       Order        Warehouse     Transport                      Service
 functions from     Chain       Manage         Manage-      Manage-
                                                                          Accounts
various internal                                                         Receivable          Parts
                   Planning      -ment          ment          ment                         Planning
  and external                                                                                                operating
   customers                               Common ERP Application                                            companies.
                                                                                                                 p



                                                                                           March 4, 2011   Slide 45
Compromised by Customers…

                        Small and Midsize Customers                        Large Customers
  Phone, fax, e-
mail, spreadsheet
 are required to                                                                                         Proliferation of
 support smaller                                                                                         EDI, XML and
  customers or       Web       E-Mail      Ariba               GXS         FTP    AS2      RNIF           B2B comms
                                                    e2open
emerging markets     Portal    w/CSV     Punchout              VAN         EDI    XML      XML               must be
                                                                                                          supported to
                                                                                                        satisfy customer
                                                                                                              needs
                     Web                                 B2B Integration
                     Portal                                Gateway



                                        Middleware (Application-to-Application)                              ERP
   Middleware                                                                                           customised to
 customized to                                                                                          meet the needs
provide services                                                                                          of specific
provide access                                                                                            customer
     to ERP                                                                                               accountst
                     Supply        Order       Warehouse     Transport                  Service
 functions from                                                             Accounts
                     Chain        Manage        Manage-      Manage-                      Parts
various internal                                                           Receivable
                    Planning       -ment         ment          ment                     Planning
  and external
   customers                                Common ERP Application



                                                                                        March 4, 2011    Slide 46
Quest for Efficiency

Buyer’s View
  y                                                                                       Supplier’s View
                                                                                            pp
                                     Electronics Retailer
      One                                                                                     Many
 Standardised                                                                               Customized
 Supply Chain
    pp y                                                                                   Supply Chain
 Processes &                                                                               Processes &
                                                                                           P
  Technology                                                                               Technologies
                      OEM 1                OEM 2                  OEM 3




  For each                                                                                 How many
                Supplier      Supplier     Supplier    Supplier      Supplier
   Euro of
   E      f                                                                                are l t on
                                                                                               lost
costs saved                                                                                customer
on standard-                                                                                 facing
   isation                                                                                complexity?


                                     Lower Tier Suppliers


                                                                          March 4, 2011      Slide 47
The Options?




        Give Up   Negotiation




        Battle
        B ttl       Escape
                    E

                          March 4, 2011   Slide 48
Two Views on Complexity




Challenge                    Opportunity




                          March 4, 2011   Slide 49
Differentiating with B2B

  89% of Respondents
      Agreed that




  Flexibility of our B2B e-
Commerce program Enables
  us to Differentiate from
  Competitors on Service
       p

                              March 4, 2011   Slide 50
Can the Cloud Solve

                                                                                      Manufacturer’s
 Customer A                                                                           ERP Systems
              OAGi         Galia/VDA         SAP IDOC           OFTP

                     EDIFACT                       SANNA

                                       XML
                        ANSI EDI                   AS2          Zengin

              Tradacoms
              T d                                        RosettaNet
                                                         R   tt N t
 Customer B

                                  Cloud-Based
                                B2B e-Commerce
                                    Service
                                    S i                   Data Sync
                CPFR

 Customer C               ASN                 E-Invoicing

               E-Mail              E-Marketplace            Fax-to-EDI




                                                                      March 4, 2011        Slide 51
Questions




                                                                                    Steve Keifer
                                                                                     Vice President
                                                                                  Product Marketing
                                                                                 Work +1.301.340.4454
                                                                              E-Mail:
                                                                              E Mail: steve.keifer@gxs.com
                                                                                      www.gxs.com




  Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

                                                                                March 4, 2011   Slide 52

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GXS 2011 EDIFICE keynote (steve keifer)

  • 1. Steve.Keifer@gxs.com 113th EDIFICE Plenar EDIFICE Plenary March 2010 | Paris Differentiating the Customer Experience in a Teardown Economy March 4, 2011 Slide 1
  • 2. MiG 25 Pilot Defects Soviet Union Viktor Belenko - September 1976 March 4, 2011 Slide 2
  • 3. MiG 25 – The Teardown Reverse engineering has been used by military organizations since the Second World War and extensively during Cold War Used by militaries in order to copy other nations' technologies, g , devices or information Used by commercial organizations for competitive advantage March 4, 2011 Slide 3
  • 4. In a German Biergarten… Gizmodo publishes photos of Apple iPhone 4 prototype found in Silicon Valley bar March 4, 2011 Slide 4
  • 5. Shanzhai Beats Apple to Market The “HiPhone” and HiPhone “Blockberry” are very popular in China March 4, 2011 Slide 5
  • 6. A Competitive Advantage? Unit Sales in Millions Shanzhai can bring new 180 phone to market in as little as 45 Days using System on 160 Exports a Chip technology 140 In China 10% of Worldwide Mobile 120 Phone Sales 100 60% Exported from China 80 Advantages of Shanzhai 60 • No Market Research 40 • No Product Design • No Testing & QA 20 • N Li No Licensing or T i Taxes 0 • No Inventory 2005 2006 2007 2008 2009 • No Sales Force or Stores Source: http://www.shanzhaiji.cn/talk/20081202/6216.html March 4, 2011 Slide 6
  • 7. Tablet Explosion Apple iPad Samsung Galaxy SONY VAIO The iPed Motorola XOOM HP Slate RIM Playbook Cisco Cius March 4, 2011 Slide 7
  • 8. iPed Now Available on Amazon? March 4, 2011 Slide 8
  • 9. Just Released March 4, 2011 Slide 9
  • 10. The Teardown Specialists Services, consulting, and management Helping our clients improve performance in the software for technology companies seeking electronics value chain by p y providing facts and g to leverage and protect their technology and analysis for success intellectual property assets • Technology & Market Assessment • Market Research for Consumer • Formulate IP Strategy Electronics, Telematics, Semiconductor • Establish IP Position • Teardown Analysis • Defend, Leverage IP Business • Device-Specific Application Forecasts • IP Monetization March 4, 2011 Slide 10
  • 11. Competitive Analysis Integrated I t t d Packaging P k i Circuit Design Design & Layout Analysis Bill of Device or Materials & System Cost Analysis Functionality Software Fabrication Reverse Process Engineering Analysis March 4, 2011 Slide 11
  • 12. Trends Impacting Differentiation March 4, 2011 Slide 12
  • 13. Self-Repair • Most consumer devices lack repair instructions or parts • Off step-by-step instructions Offer t b t i t ti with photos • Wiki style approach to repair manuals with co a ua s community o u y of contributors edits • Guides for Macs, PCs, game consoles, phones, tablets, cameras, appliances li • Storefront to sell parts - Apple, Nintendo, Sony, Microsoft March 4, 2011 Slide 13
  • 14. Open Source Hardware • Schematics, bill of materials, Printed Circuit Board (PCB) layout and software are released with free and open source modeld l • Allow for modification and redistribution of design files g • Allow manufacture, sale, distribution and use of devices from design • Categories include video games, microprocessors, computer systems, home energy management • Services to prototype, manufacturer and distribute March 4, 2011 Slide 14
  • 15. Growth of Open Source Hardware Number of Open Source Hardware Projects • Open Source Hardware 350 market predicted to be 300 $1B i 2015 in 250 • Over 13 companies with $1M in revenues, , 200 many approaching $5M 150 • Over 200 projects today passing 300 in today, 100 2011 50 • Will it expand beyond hobbies to commercial 0 hardware? 2006 2007 2008 2009 2010 2011 Source: Make Magazine March 4, 2011 Slide 15
  • 16. Contract Manufacturer Evolution HTC - From Contract Manufacturer to Competitor Less than 10% of Revenues are from ODMs March 4, 2011 Slide 16
  • 17. Flextronics Services Printed Circuit Camera Power Enclosures E l Displays Di l Boards Modules Supplies Provide design and manufacture or more components. Moving beyond just assembly. Assembly Aftermarket Design Procurement Logistics & Testing Service • Contract Design – • Forecasting & • Build-to-order • Supplier managed • Customer returns & T&M engineering Demand Planning • Configure-to-order inventory repair • Joint Development • Materials & • Just-in-time • Inbound freight • Refurbishment Manufacturing a u ac u g Components Manufacturing g management a age e • Recycling ecyc g • Original Design & Purchasing • Defect analysis • Order fulfillment • Service parts Manufacturing • Expediting • Environmental and distribution logistics • Warehousing stress testing • Retail technical services Data gathered from Flextronics 10-K SEC Filing – May 2009 March 4, 2011 Slide 17
  • 18. Hardware Brands in the Cloud? There are no teardowns for public cloud platforms. March 4, 2011 Slide 18
  • 19. Differentiation – Beyond Products March 4, 2011 Slide 19
  • 20. How to Compete 94% of f Respondents Agree Increasingly companies will compete as much through superior processes and service solutions as through superior products Martin Christopher Source: Enhancing Customer-Centric Supply Chains – SCMWorld (October 2010) Emeritus Professor Marketing and Logistics March 4, 2011 Slide 20
  • 21. Competitive Advantage Dell • Just In Time • Vertical • Build-to- • Club Card & Manufacturing Integration Order POS Data Sharing • Kanban • Nearshore • Direct to Production Consumer • Cross- • Supplier pp Docking Relationship • POS-Based • Online Management Replenishment Demand • Factory Shaping Gate Pricing Differentiation Comes from Process & Approach March 4, 2011 Slide 21
  • 22. Competing on Forecasting Physical Supply Chain Customer Vendor Late Stage Collaborative Build to Self- Managed Configuration & Demand Order Inventory Configure Inventory Postponement Planning (or Configure) Consignment Retailer or Original Equipment Contract Component Semiconductor Distributor Manufacturer Manufacturer Supplier Fab Quotes & Sales Point of Sale Inventory Manufacturing Sales New Product Activity Transactions Positions Consumption Forecasts Introductions Information Supply Chain I f ti S l Ch i March 4, 2011 Slide 22
  • 23. 2010 – Year of Shortages Average Lead Times for Components (April 2010) SRAM 8-16 Weeks Flash NAND 8-16 Weeks USB, USB UART 4-20 Weeks Capacitors 12-42 Weeks Connectors 8-16 Weeks Solid State relais 4 22 4-22 Weeks Discrete 12-26 Weeks Components March 4, 2011 Slide 23
  • 24. New Precious Commodities March 4, 2011 Slide 24
  • 25. Kinect In High Demand Top-selling accessory item in terms of dollar sales on a year-to-date basis 8M units sold in 2010 as compared to 5M forecasted 1M units sold in first 10 days March 4, 2011 Slide 25
  • 26. New Product Launches Source: Morgan Stanley Research, Gartner, IDC, company reports (February 2011) March 4, 2011 Slide 26
  • 27. High Tech Channel Checks Violations of non-disclosure agreements to share secrets Apple iPhone forecasts and plans in exchange for cash US SEC Arrests four employees of high tech manufacturers and expert network consultants for Insider Trading http://www.cnbc.com/id/40697535/Four_More_Arrests_Are_Made_In_Federal_Insider_Trading_Probe March 4, 2011 Slide 27
  • 28. US Infrastructure Failures Credit Union freezes C dit U i f Airplane Control bank accounts Tower in-flight communications disruption Signal & Control systems disabled on Union Pacific trains 130 cell tower sites disabled Five storm sirens failed to warn of incoming tornado March 4, 2011 Slide 28
  • 29. Rare Earth Element Shortage Critical to Hybrid Vehicles, Clean Tech Appliances March 4, 2011 Slide 29
  • 30. Customer Process Requirements March 4, 2011 Slide 30
  • 31. Corporate Social Responsibility Greenhouse Gases Equal Opportunity Practices Conservation and Biodiversity Environmental Supplier Small Businesses Waste Management Local Sourcing Responsibility Diversity Product Corporate Fair Labor Social Quality Responsibility Practices Reporting Consumer Product Safety Child/F Child/Forced L b L d Labor Laws Product Recall History Occupational Safety Traceability Procedures Maximum Work Hours Ethical Financial Business Annual & Quarterly Results Transparency Antifraud Controls Practices Corporate Governance Know Your Customer Political Activity Disclosure Incident/Legal Disclosure March 4, 2011 Slide 31
  • 32. Corporate Social Responsibility Source: STMicroelectronics Corporate Responsibility Report 2009 March 4, 2011 Slide 32
  • 33. Labor and Human Rights • Recruitment - foreign workers who pay excess fees • Underage - minimum employment age was 16 • Waste – non-certified hazardous non certified waste disposal companies • Overtime –workers exceeded maximum work weekly limits • Wages – paid less than minimum wage for regular working hours • B Benefits – d fi i t payments fit deficient t for sick leave, maternity • Deductions –of wages for disciplinary purposes • Discrimination –pregnancy tests prior to employment • Safety – not wearing p y g protective equipment March 4, 2011 Slide 33
  • 34. Apple Supplier Code of Conduct Source: Apple Supplier Responsibility Progress Report 2011 March 4, 2011 Slide 34
  • 35. Conflict Minerals Tin, Tantalum, Tungsten, Cobalt widely used in computers, airplanes, automobiles, cell phones, consumer electronics i l bil ll h l i Now prohibited in US Dodd-Frank Legislation March 4, 2011 Slide 35
  • 36. Importance of CSR Source: Eye for Transport - High Tech & Electronics State of the Industry Report (2010-2011) March 4, 2011 Slide 36
  • 37. Customer Business Requirements March 4, 2011 Slide 37
  • 38. The Customer Relationship Customers are Growing Larger and More Powerful dM P f l Buyer Suppliers March 4, 2011 Slide 38
  • 39. The Key Challenge Every Large Company Approaches Supply Chain Processes & Technologies in a Different Way Suppliers Must Contend with Rising Complexity and Customization from Large Accounts March 4, 2011 Slide 39
  • 40. Purchase Orders in High Tech Source: EIDX/CompTIA - Purchase Order Business Fundamentals March 4, 2011 Slide 40
  • 41. Customer Process Variability Forecasting F ti Orders Od Logistics L i ti Settlement S ttl t Planning Forecast Catalog Order Ship to Factory Supplier Invoice Confirming Order Ship to Warehouse Self-Billing Simple Forecast Spot-Buy PO Ship to Store Invoice Discounting Material Release Blanket PO Drop Ship Receivables Factoring Schedule Evergreen Order Home Delivery Supply Chain Finance Consumption Standing PO Merge-in-Transit Open Account O Schedule Build-to-Order Consolidation Letter of Credit Order Forecast Configure-to-Order Documentary Cross-Docking Collection Mix/Aggregation Drop Ship Order Late S L Stage Forecast Debit Transfer Internal Order Configuration & Credit Transfer Delivery Forecast Postponement Work Order Wire Transfer Rolling Forecast Job Order Procurement Card Service Order Cheque Build Plan Repair Order Warranty Order March 4, 2011 Slide 41
  • 42. Customer Technology Requirements March 4, 2011 Slide 42
  • 43. B2B Integration Technologies How Do You Integrate with Customers? Electronic Order Direct E-Mail, Fax, Exchange/ EDI Procurement Management Internet Phone Marketplace VAN Application Portal Connection cXML PunchOut S-FTP SOAP cXML SAP IDOC OCI RoundTrip FTPS SMTP ebXML Oracle XML TapOut FTP RNIF GS1 GDSN Microsoft AIF VPN SOAP GS1 eCOM QAD SNF PEPPOL AS1 HTTP/S UBL Achats AS2 REST SPEC 2000 Connect:Direct Zanzibar AS3 ebXML CIDX HULFT Acquistinretepa AS4 OFTP PIDX ENX March 4, 2011 Slide 43
  • 44. Selling to Government Spain France Germany UK Direccion General Ixarm e-Vergabe Zanzibar Del Patrimonio Achats Kaufhaus des OPEN Del Estado Marches-publics Marches publics Bundes - KdB xChangeWales PETM-BCS e-bourgogne Denmark Belgium Norway Italy DOIP .be-Procurement Ehandel.no Acquistinretepa ETHICS March 4, 2011 Slide 44
  • 45. You Try to Standardise IT… Small and Midsize Customers Large Customers Common, canonical XML Single, global formats defined portal for for information customers. exchange inside AS2 and VAN Web Portal VAN RNIF the enterprise interfaces for RosettaNet XML B2B integration B2B Customer B2B Integration Web Portal Gateway OAGi XML Standardized, Middleware (Application-to-Application) Global ERP suite used Modularized, SAP IDOC Oracle TIF across brands, ALE FTP reusable geographic services provide regions and access t ERP to Supply Order Warehouse Transport Service functions from Chain Manage Manage- Manage- Accounts various internal Receivable Parts Planning -ment ment ment Planning and external operating customers Common ERP Application companies. p March 4, 2011 Slide 45
  • 46. Compromised by Customers… Small and Midsize Customers Large Customers Phone, fax, e- mail, spreadsheet are required to Proliferation of support smaller EDI, XML and customers or Web E-Mail Ariba GXS FTP AS2 RNIF B2B comms e2open emerging markets Portal w/CSV Punchout VAN EDI XML XML must be supported to satisfy customer needs Web B2B Integration Portal Gateway Middleware (Application-to-Application) ERP Middleware customised to customized to meet the needs provide services of specific provide access customer to ERP accountst Supply Order Warehouse Transport Service functions from Accounts Chain Manage Manage- Manage- Parts various internal Receivable Planning -ment ment ment Planning and external customers Common ERP Application March 4, 2011 Slide 46
  • 47. Quest for Efficiency Buyer’s View y Supplier’s View pp Electronics Retailer One Many Standardised Customized Supply Chain pp y Supply Chain Processes & Processes & P Technology Technologies OEM 1 OEM 2 OEM 3 For each How many Supplier Supplier Supplier Supplier Supplier Euro of E f are l t on lost costs saved customer on standard- facing isation complexity? Lower Tier Suppliers March 4, 2011 Slide 47
  • 48. The Options? Give Up Negotiation Battle B ttl Escape E March 4, 2011 Slide 48
  • 49. Two Views on Complexity Challenge Opportunity March 4, 2011 Slide 49
  • 50. Differentiating with B2B 89% of Respondents Agreed that Flexibility of our B2B e- Commerce program Enables us to Differentiate from Competitors on Service p March 4, 2011 Slide 50
  • 51. Can the Cloud Solve Manufacturer’s Customer A ERP Systems OAGi Galia/VDA SAP IDOC OFTP EDIFACT SANNA XML ANSI EDI AS2 Zengin Tradacoms T d RosettaNet R tt N t Customer B Cloud-Based B2B e-Commerce Service S i Data Sync CPFR Customer C ASN E-Invoicing E-Mail E-Marketplace Fax-to-EDI March 4, 2011 Slide 51
  • 52. Questions Steve Keifer Vice President Product Marketing Work +1.301.340.4454 E-Mail: E Mail: steve.keifer@gxs.com www.gxs.com Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. March 4, 2011 Slide 52