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Reservations

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Objectives for Reservations ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Competencies for Reservations (continued)
What is a reservation? ,[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object]
 Conduct reservation inquiry. · Determine room and rate availability. · Create reservation record. · Confirm reservation record. · Maintain reservation record. · Produce reservation reports. · Research, plan, and monitor reservations. Reservation Activities
Types of Reservations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Guaranteed Reservations
Non-guaranteed Reservation ,[object Object],[object Object]
Reservation Inquiry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
cont. ,[object Object],[object Object],[object Object],[object Object],[object Object]
The seven steps reservation sales process ,[object Object],[object Object],[object Object],[object Object],[object Object]
cont. ,[object Object],[object Object],[object Object]
cont. ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Sources of Reservations
Central Reservation System (CRS) ,[object Object]
Central reservation systems ,[object Object],[object Object],[object Object],[object Object]
continued ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Global Distribution Systems
Inter sell Agencies ,[object Object]
Property Direct Reservation System : ,[object Object]
Property direct reservations are made in a several ways · Telephone · Mail · Property-to-property · FAX · E-mail Property Direct Reservations
Group Bookings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reservation Availability ,[object Object],[object Object],[object Object],[object Object]
continued ,[object Object],[object Object]
continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reasons for Travel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Market Sources ,[object Object],[object Object],[object Object],[object Object],[object Object]
Room Rate Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Room Rate Types ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Five steps to selling ,[object Object],[object Object],[object Object],[object Object],[object Object]
Guest History ,[object Object],[object Object],[object Object],[object Object],[object Object]
History data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Details Provided to Guest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cancellation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Amendments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Departments concerned with reservations report ,[object Object],[object Object],[object Object],[object Object],[object Object]
Departments concerned with reservations report ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Occupancy Reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Special Requests Report ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Special Requests Report ,[object Object],[object Object],[object Object],[object Object]
Group and Conference Details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Black List ,[object Object],[object Object],[object Object],[object Object]
Reservation Reports: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Potential Reservation Problems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Potential Reservation Problems ,[object Object],[object Object],[object Object],[object Object]
Potential Reservation Problems ,[object Object],[object Object],[object Object]
Potential Reservation Problems (continued) ,[object Object],[object Object],[object Object],[object Object]

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Reservations

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  • 6.  Conduct reservation inquiry. · Determine room and rate availability. · Create reservation record. · Confirm reservation record. · Maintain reservation record. · Produce reservation reports. · Research, plan, and monitor reservations. Reservation Activities
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  • 22. Property direct reservations are made in a several ways · Telephone · Mail · Property-to-property · FAX · E-mail Property Direct Reservations
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Editor's Notes

  1. [i.e. Check-out time or start of the hotel’s day Shift or any time the lodging property chooses