FOOD AND BEVERAGE SERVICE IN ROOM DINING OR ROOM SERVICE AS A GUEST ORDER THEN HOTEL INDUSTRY PROVIDE SERVICE IN THE ROOM IS , CALLED ROOM SERVICE

1. BHMCT ( 2-SEM ) IN ROOM DINING

2. ACKNOWLEDGEMENT
This Projec IN ROOM DINING SERVICE is a
successful out come of my hard work with
the help and guidance of my respectable Mr.
HARISH Sir.

3. TOPIC
OR

4. CONTENT
INTRODUCTION
TAKING ORDER
KEY IN MICROS
PREPARE TROLLEY TRAY
PREPARE BEVERAGE
PICK UP FOOD
TROLLEY SERVICE
MENU
EQUIPMENTS

5. •Room service or in-room dining is a hotel service enabling
guests to choose menu items for delivery to their
hotel room for consumption there, served by staff. Room
service is organized as a subdivision within the Food &
Beverage Department of high-end hotel and resort
properties.
•A similar room service may be provided for guests
onboard cruise ships. Room service may be provided on a
24-hour basis or be late night service

6. TAKING ORDER
•Answer the phone within 3 rings.
•Greet guest by saying “Good Morning In
Room-Dining, This is ZAID , how may I assist
you .(Mr. KADAR)”
•Listen to the guest’s order, collect information,
write it down and up selling.
•Repeat the order and Room No.

7. “May I repeat your order, please?”
“Mr. KADAR, room 2313 and you would like
to have......... Is that correct?”
Thank guest for ordering and Inform the guest
for the approximate delivery time SAY: Thank
you very much Mr. KADAR, your food will be
serve in 30 minutes, is that fine for you.
Make sure you hang up the phone after the
guest had done so.

10. KEY IN MICROS

12. PREPARE TROLLEY TRAY

15. PREPARE BEVERAGE

16. PICK UP FOOD

29. ENTER THE GUEST ROOM

36. KADAR

39. POSTING THE BILL

42. Tray covers
Cutlery
Crockery
Glassware
Beverage service pots
Room service trolley
ROOM SERVICE EQUIPMENTS

43. Tray covers

44. Cutlery

45. Crockery

46. GLASSWARE

47. Beverage service pots

48. Room service trolley