Front office personnel in hotels deal directly with guests and have an important role in representing the hotel image. Key front office roles include receptionists who greet guests and handle check-ins, cashiers who process financial transactions, bellboys who assist with luggage, door attendants who are the first and last impression guests have, and night auditors who handle overnight tasks. The front office manager oversees this staff and ensures smooth and professional guest service.

1. FRONT
OFFICE
PERSONN
EL

2. Front office personnel are the
staffs of the hotel who directly
deals with guests. Personal
working in front office
departments needs very special
qualities. Sometimes the image of
the hotel depends on upon
his/her personal qualities. He/She
has to work as a salesmanship,
problem solver, and coordinates.

3. 1. R _ C _ P T _ _ N _ S T
2. C _ S H _ _ R
3. B _ L L B _ Y
4. D _ _ R _ T T _ N D _ N
T
R E C E P T I O N I S
T
C A S H I E R
B E L L B O
YD O O R A T T E N D A N
T

5. FRONT OFFICE MANAGER
A hotel Front Office Manager
is tasked with making sure
that the Front Office – the
place where guests first
come into contact with the
hotel and staff – runs
smoothly and effectively.

6. Front Office Manager
responsibilities include:
Managing and training the Front
Office staff
Ensuring the front desk provides a
professional and friendly service for
guests
Dealing with guests
Arranging staff scheduling
Acting as liaison between General
Manager and staff

7. BELL BOY
(BellHop/BellMan)
is a hotel porter who
helps patrons with their
luggage while checking
in or out.

8. CASHIER
An employee who handles
the financial transactions of
a company.
a cashier works directly at a
cash register, ringing up the
customer's purchases and
collecting their payment.

9. DOOR ATTENDANT
(popularly known as doormen) work for
upscale hotels, fancy apartment
buildings and clubs. ... But the main
reason that establishments hire
doormen is to project an image of
professional and personal service. The
doorman is the first and last person
you will meet during your stay at a
hotel or club.

10. NIGHT AUDITOR
Night audit duties in customer
service include handling the
reservation process; welcoming
guests and getting them checked
into their rooms; responding to
guests' requests; doing some light
cleaning; and coordinating with
other hotel workers to handle
necessary end-of-day tasks.

11. RECEPTIONIST
 The title receptionist is attributed to the
person who is employed by an organization
to receive or greet any visitors, patients, or
clients and answer telephone calls.
 he term front desk is used in many hotels for
an administrative department where a
receptionist's duties also may include room
reservations and assignment, guest
registration, cashier work, credit checks, key
control as well as mail and message service.
Such receptionists are often called front desk
clerks.

12. CONCEIRGE
Concierges act as the first point of
contact between guests and an
organization. They are tasked with
answering guest inquiries, directing
phone calls, coordinating travel
plans, and more. They must uphold
company culture at all times while
making guests feel welcomed and
valued.

13. RESERVATION AGENT
Their job is to assist customers
with the planning and booking
aspect of their vacation or stay.
They may support customers in
person, on the phone, online or a
combination of these. They
answer customers' questions,
make travel suggestions and book
rooms and tickets.

14. TELEPHONE OPERATOR
is responsible for guaranteeing
the smooth operation and
handling of all telephone
communication, provides quick,
well organized, polite telephone
services to guest and the hotel
staffs as per standards set by
management.

15. ASSIGNMENT: #2
1. What is PECs?
2. What are the PECs in Front
Office Services?
3. Why it is important to know?
Research your Assignment!