Standard Operating Procedure: Coffee Bean & Tea Leaf

1. Standard Operating Procedures (SOP)
Coffee Bean and Tea Leaf
Group 5: John Sowers, Kimberly VanZandt
Yao Yao, Victor Figueroa, Yuxuan Zou
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2. What is a SOP?
SOP’s are written set of
instructions that document a
routine or repetitive activity
followed by an organization.
They address all requirements to
perform procedures safely and
consistently.
SOPs need to be reviewed and re-
enforced by management.
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3. Company Policy vs. SOP
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The main difference is the details. SOPs communicate:
Who will perform the job,
What items are needed,
Where the job will take place,
When the job should be performed, and
How the person should carry out the job.

4. SOP Components
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SOPs must address:
Process Identification
Controls
Equipment Checks
Potentially Hazardous Situations
Waste Management
Any Requirements for Obtaining Authorization
The date of the last time the document was updated.

5. The Purpose of SOPs
They document the way activities are to be performed
to maintain consistency with technical operations and
to support data quality.
They describe the analytical processes, and processes
for maintaining, calibrating, and using equipment.
SOP’s maintain quality control and quality assurance
processes and ensure compliance with governmental
regulations.
SOPs are usually specific to the organization or facility
SOPs can be used as training tools as well as guidelines
for performance evaluations.
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6. A “GOOD” Standard Operating
Procedure
 Should provide all the information
necessary to perform a task
 Is usually specific to the
equipment used for the procedure
 Should be detailed
 Should “stand alone”
 Should provide quality control
information
 Should provide references
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Source: adapted from the International Coffee Bean & Tea Leaf standard operating procedure manual
Iced Cappuccino
SOP

7. SOP Implementation
Have available for employees to review
Conduct an employee in-service to present the
information; post one set in a common area
Use to train new employees
Use them for corrective action training for all employees
Incorporate into written Job description and
performance reviews so there is alignment
Review and update as needed (i.e new equipment item
or employee jot changes); at minimum review actually
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8. History of SOP
Henry Maudslay ---helped spread standards amongst
industries in the1800’s with first industrial practical
screw-cutting lathe
Allowed for the standardization of screw thread sizes
for the first time ever
Accomplished a modest amount of industry
standardization.
The differences in standards between companies was
making trade increasingly difficult by the end of 19th
century
First national standards body the Engineering
Standards Committee was established in London in
early 20th
century
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9. International Organization for
Standardization (ISO)
Founded in 1946
World’s largest voluntary International Standards developer
Published over 19,500 standards that covers about every
aspect in technology and business
Their standards cover: healthcare, agriculture, food safety,
and computers
Created an international organization that would “facilitate
the international coordination and unification of industrial
standards” (iso.org)
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10. Case Study
Coffee Bean and Tea Leaf (CBTL)
CBTL is known for its Original Ice Blended
drinks, hot and cold tea drinks and hot
coffee drinks. They also sells a variety of
whole bean coffees, whole leaf teas,
flavored powders, and baked goods.
The standard operating procedure
accomplishes: a standard for all
employees to follow and comply with.
(CBTL) has standard operating procedures
for everything from drink making,
equipment maintenance, and general
cleaning tasks.
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11. Case Study
Coffee Bean and Tea Leaf (CBTL)
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SOPs are important to CBTL, they
ensures that a customer can order a
drink at different location and receive
the exact same product.
The ingredients of coffee must be
exactly the same
 The barista must also texturize the
foam so that is has a thick consistency.
 Each cafe latte is made with exactly ½
in of foam
The procedure must be consistency
 The lid needs to be placed on the cup
with the sipper hole opposite the seam
in order to avoid hot liquid spilling on
the customer.

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Café Latte SOP in action

13. Case Study
Coffee Bean and Tea Leaf (CBTL)
The grinders SOP along with this
chart must be followed to be sure no
waste is created during the grinding
process.
Steps may seem simple and self-
evident but are all important in well-
written SOPs.
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This chart illustrates modes of the
Ditting Grinder. It is located within
the grinders SOP.

14. Case Study
Coffee Bean and Tea Leaf (CBTL)
SOP and related management in CBTL:
Supervisors and general manager ensure SOPs are followed on a daily
basis by barista.
CBTL SOPs provides the basis for management to initiate corrective action
against employees who do not properly observe them.
The proper equipment is available to all employees, so they can follow
SOPs accordingly.
• Non-working thermometer: steamed milk too hot or cold.
• No available shot glasses barista can not follow SOPs properly.
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15. SOP Benefits
The development and use of SOPs minimizes variation
and promotes quality through consistent
implementation of a process or procedure within the
organization, even if there are temporary or
permanent personal changes
SOPs can indicate compliance with organizational and
governmental requirements and can be used as a part
of a personnel training program, since they should
provide detailed work instructions. 15

16. SOP Benefits
It minimizes opportunities for miscommunication and
can address safety concerns.
SOPs are frequently used as checklists by inspectors
when auditing procedures.
Ultimately, the benefits of a valid SOP are reduced
waste, significant performance improvements, along
with improved comparability, credibility, and legal
defensibility.
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17. SOP Creation Guide
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18. Quality Assurance is the
responsibility of……
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19. Works Cited
Henry Maudslay," Merriam-Webster's
Biographical Dictionary,
http://www.galenet.com (February 7, 2001).
http://www.iso.org/iso/home/about.htm
Nasmyth, James, The Autobiography of
James Nasmyth,
http://www.naesmyth.com/bio (February 7,
2001)
http://www.ansci.cornell.edu/pdfs/sopsdir.pdf
http://www.epa.gov/QUALITY/qs-docs/g6-
final.pdf
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20. Thank You!
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