The document provides guidance on personal qualities and grooming habits required for working in the aviation and hospitality industries. It emphasizes the importance of appearance and first impressions. Key points include maintaining good hygiene, dressing professionally in clean uniforms, keeping hair and nails neatly trimmed, wearing minimal makeup and accessories, and presenting oneself in a confident and approachable manner.

1. - Barbara Walters
“There are few times in your life when it isn’t too
melodramatic to say that your destiny hangs on
the impression you make.”

2. Personal Qualities Required
For Working in the Aviation
and Hospitality industry

3. Qualities for working in Hospitality
& Aviation Industry
Ready Smile
Confidence
Eye Contact
Good Posture and Body Language
Excellent Grooming
Pleasing Personality
Good Hygiene
Mingle with everyone
Extrovert Character
Good Communication Skill
Readiness in any situation

4. Grooming…

5. What is “Grooming”
Importance of Personal
Grooming Relation between
personal appearance and image
projection
It is the process of making
yourself look neat and
attractive. The things which
you do to make yourself and
your appearance tidy and
pleasant.

6. Appearance
Appearance Clothes and manners
do not make the man; but, when he
is made, they greatly improve his
appearance
 Whether this is real or imaginary
the most important fact is that your
appearance influences the opinions
of everyone around you
Your Professionalism, intelligence
and the trust people form in you is
mainly due to your appearance

7. Perceptions people form
Some of the perceptions
people can form solely from
your appearance are:
Your professionalism.
Your level of sophistication.
Your intelligence.
Your credibility.

8. Personal Grooming habits
Grooming involves all the aspects
of your body:
Overall Cleanliness Hair.
Nails.
Teeth.
Uniform/attire
Make-up

9. Personal Grooming Habits
Hair It is your crowning glory.
Keep it at a length and style at
which you can maintain it.
Wash your hair at least once a
week.

10. Hair styles - Males
Not fall over the ears, eyebrows or
even touch the back of the collar
Will always present a neat
appearance.
Facial hair should be neat.
Trimmed moustache, sideburns
Beards are not recommended

11. Hairstyles - Females
Tie your hair in a neat hairstyle with
hair pulled back from face.
Hair if longer than jaw line should be
tied into a bun.
Should be well groomed with a neat
appearance at all times
Hair holding devices should be plain
and of natural colours

12. Nails
Clip nails short, along their
shape.
A healthy body ensures
healthy nails.
Brittle or discolored nails
show up deficiencies or
disease conditions.

13. Teeth
Brush teeth twice a day and
rinse well after every meal.
Remember to rinse your mouth
after every meal
For those who smoke it is
important you rinse your mouth
after every smoke and use a
mouth freshener

14. Uniform
Your uniform talks a lot
about your organization.
First impressions are made
within the first 5 minutes of
meeting someone
A neat clean and well
ironed uniform is
acceptable and appreciated
by one and all at all times.

15. Uniform
Your Id-Tags are also an
important part of your
uniform

16. Make-up : Women
Makeup should be natural
looking.
Nail polish and lip color should
not be too trendy or bright.
Mild fragrance.
Women: stay away from
extremely dark, bright reds and
fluorescent colors.

17. Make-up : Women
Hair color should not be
more than one or two
shades darker or lighter
than your natural hair
color.
Unnatural colors
(burgundy, green, etc.)
must be avoided.

18. Accessories : Women
Jewelry, when tastefully worn, is
always an asset to your outfit.
A beautiful pin or a favorite bracelet
can add to your outfit and can help
you feel comfortable.
Be cautious of wearing dangling
earrings unless they are small. Also,
do not wear multiple earrings.
Leave the nose rings, eyebrow rings,
lip rings and other piercing at home.

19. Accessories :Males
Men should limit
accessories/jewelry to 3 pieces
Accessories include watch, ring,
handkerchief
A dress watch should be worn,
avoid athletic styles.
The wristwatch worn should be of
a conservative design with a plain
and a simple face and fitted band.
Avoid bracelets, necklaces, and
visible piercing
Kada can be worn

20. Other Accessories
Turbans for Sikh should be ideally
black in color, but a different color
can be worn depending on color of
dress / suite. Turban must be well
tied.
The spectacles must be simple in
design and not ornate. The frame
should fit the face of the wearer and
should be neither oversized nor
undersized. Bright colors are not
permitted.

21. Accessories :Women
Jewelry should be keep
minimal and conservative
Remove all facial piercing
except earrings
One ring of a simple design
may be worn in each hand.
The 5 Piece Rule:
Earrings count as 2
watch counts as 3
Additional accessories 2

22. Accessories :Women
Plain silver or gold chain may be worn.
Pendants, medals or charms if worn on
the neck must not be visible.
Only earring studs of a conservative
shape and style in silver, gold, pearl or
semi precious stone may be worn.
 Dangling earrings or loop style
earrings may not be worn.
If a second earring is worn it should
only be a stud not exceeding 0.2cm in
diameter.

23. Shoes: Males
Lace up conservative shoes are the
most appropriate.
Choose black, brown or burgundy
shoes. Shoe color should match your
trousers or be of a darker color.
Shoes should be in good condition
and polished.
Socks should match the color of your
suit and cover your calves. (Should
be washed daily)
Belts should be in good condition and
match the color of your shoes.

24. Shoes: Females
Shoes should be pumps or sling
backs, do not wear shoes with open
toes, open heel, or ankle straps.
Shoes should be of good quality
leather.
Shoe color should be darker than
your trouser.
Heels should be 1-2 inches; higher
heels should be saved for after hours.

25. Let’s remember
A neat and clean uniform/
clothes at all times.
Hair neatly tied up or cut.
No Bad breadth.
Clean and washed socks with
polished shoes.
Well manicured hands .
Usage of a mild deodorant

28. Any Questions??

29. Thank You